Customer Reviews for Gold Star Fairview Inn
(U-Haul Neighborhood Dealer)

223 évaluations

2020 Vincent Massey Dr   Cornwall, ON K6H5R6

(613) 209-3587

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(613) 209-3587

2020 Vincent Massey Dr
Cornwall, ON K6H5R6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 9h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The only comment is that the attendant was not immediately present when I arrived at the prescribed time. I had to ring a bell for service several times.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavardo T. 
Évaluation :
5

No troubles, everything went smoothly.

Michael D. 
Évaluation :
1

After having to use a truck that was 6 feet smaller than the truck we reserved, and having to do multiple trips, we dropped off the truck to the location where noone was present. Then I received a receipt stating that I owe for.gas that I had already put in to match what was used, and kms that we were told were covered. This was a horrible experience and I will never recommend UHaul to anyone.

Ashley M. 
Évaluation :
2

Rude and didn't want to help with a refund , no one was there to help , someone had to call the person in charge and had to wait over half hour to get my refund

ryan M. 
Évaluation :
3

Online reservation and equipment ie corporate was excellent The location staff inattentive , no help or instructions given re equipment generally indifferent attitude , lucky we need your equipment and not them

Tony K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L. 
Évaluation :
1

Nobody was available to take my keys or check the truck that could speak English properly. 2 weeks later and I still have not received my $100 deposit back yet. I was told it would come in the mail in a week and nothing has come and no one is ever available over the phone. Very disappointed. The field the trucks were parked in was full mud and water at time of arrival. Still waiting for my money to be returned and my have to contact the local authorities if needed.

Curtis B. 
Évaluation :
3

Only needed it 1 day but locked into 3 days with no refund for early drop off. Prices are beind ridiculous...won't go back if I can help it

Cathy P. 
Évaluation :
5

Very please with service and professionalism thank you

Denis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

uwe P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabriel R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Warren B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Great assistance to get me on my way quickly.

Peter R. 
Évaluation :
5

Very nice people help full

Kody M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Helen B. 
Évaluation :
2

The rental that I had confirmed was not available upon arrival and the retailer didn't have a clue as to where it was or why it wasn't there. I had to settle for a smaller truck which required multiple trips, resulting in an increase in cost on an already tight budget. They also did not have the appropriate dolly that I had reserved and was given a much heavier dolly that was ultimately useless for the job I was doing. I was also just given the key witb the truck number on it and sent on my way, and when returning the truck I found the facility locked and had to ring the doorbell for service, at which time I was met by a young boy of maybe 10 years old who took the key. When I asked if I had to sign anything further or speak to anyone, I was told no and he just walked back inside the building. Overall, not a great experience at all in my opinion, and I will definitely not recommend thisocation to anyone looking for Uhaul equipment.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN H. 
Évaluation :
4

Service was better than expected

Arthur F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren M. 
Évaluation :
4

after I booked the truck, I tried several ways to change the truck from 15' to 20' without success

Shelley V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
1

J'aimerais formuler une plainte. Jai loué mon camion à Valleyfield sur le chemin bord de l'eau avec diable, couverture et strap, 2 jours avant je reçois un message texte pour me dire d'aller chercher le camion à l'île Perrot, arrivée à l'île Perrot le camion n'y est pas. Le personnel de cet endroit ne fesait rien pour arranger le problème, j'ai dû appeler moi même la personne qui était en retard avec le camion pour savoir dans combien de temps il serait là!! La personne me répond qui a loué le camion y'a 1 semaine🤦🏼‍♀️ Je reçois un appel 2h plus tard pour me demander si je veux aller chercher le camion à Cornwall. Samedi j'ai perdue 5h avec tout ça plus le coût de l'essence aller là puis là-bas. Arrive à Cornwall, ouvre le camion pour vérifier si tout y est...bin non! Aucun diable, ni couverture et encore moins de straps!! Le camion était sale et y' était remplie de vitre, j'ai dû le nettoyer. J'ai parlé à la répartitrice qui me dit que la politique u'haul c'est 50$ de remboursement... Que j'ai toujours pas reçu, j'vais vous dire que ça couvre pas le tiers de ce que j'ai perdue et dû dépenser. J'ai dû louer l'équipement manquant et ça m'a coûté cher pour 2 jours. J'ai rapporté le camion 26h d'avance et j'ai payé pour 3jours et encore là rien reçu!!! J'aimerais fortement un retour d'appel 450-567-3726 merci!

Julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan D. 
Évaluation :
1

I reserved a one-way trip 26' cube via 24/7 pick up destination Cornwall to Gananoque for approx $147, upon arrival the location did not prepare the unit and was closed at the scheduled time, left stranded and in urgency as this unit was rented for us to move on a real estate sale closing day we called U-HAUL customer line whom offered a 15' cube and enclosed trailer at another location, with a $50 "inconvenience fee credit" and free trailer. Upon visiting the other location with the 15' unit and small enclosed trailer it was clear this would not suffice our required volume to haul, we required a 26' as per the reservation, this location then released a 26' unit on the account that we return it same day (300KM round trip). Therefore our travel expense went from $147 to a pre-paid cash point of sale expense of $547 in addition to a total of $175 in fuel. I spoke with U-Haul customer line again once we arrived at our destination in Gananoque prior to returning to Cornwall asking if they could make an adjustment and allow us to save the return mileage fee's and fuel and drop of at our original drop off destination just out side of Gananoque, she explained it was a Cornwall owned truck needed to be returned which we understood and quite bluntly the representative said she could create a customer case number and have someone reach out within 72HRS though "not to get my hopes up" that I can anticipate only receiving a $50 inconvenience credit on the guaranteed reservation not following through. In conclusion, we relied on a guaranteed reservation that did not hold its promise being unavailable, we lost time in finding another location without our reserved dolly and mats included in the original location reservation, we then had to return the unit from Gananoque back to Cornwall an approximate 1HR45MIN drive and returned back to Gan via a cab to our new home from Cornwall, we incurred additional $400 expense in rental fees and half of our total $175 fuel bill therefore a total additional cost of $487,5 plus cab fare from Cornwall to Gan of $200. All of the U-Haul units advertise save on travel and fuel costs hauling with our equipment and guaranteed service. Yet the customer service rep dealing with a polite interaction in a blunt tone states we can only anticipate a $50 credit and to take care then quickly hanging up after I acknowledged I did want to speak to the complaint file representative within the 72HRS. This is the worst undelivered promise and triple reserved expense let alone our additional time lost, additional mover fee's due to additional time, and cab fair back from Cornwall to Gan. I will never deal with UHaul again and I will share this experience in effort to save any other movers for being put in such a horrible situation. I run a business and we treat people fairly when unfortunate circumstances arise, we the customer in this circumstance at no fault of our own incurred triple the expense because your organization did not deliver its promise and additional time and stress. This entire reservation should be credited including our additional fuel expenses.

Mary A. 
Évaluation :
1

Have equipment rented actually in stock, refund me my safe move as I never payed for that

Amari H. 
Évaluation :
1

Was charged more than what i was suppose to pay even with refund. Also business was not open had to ring doorbell at least 5 times or more. When returned truck early was said the system was down.

Nancy D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gilbert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

diana W. 
Évaluation :
4

Rien

Francois D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
1

When I arrived to drop off the trailer, the one person that was working there was about to take their child to school and I was left to unhook and park the trailer on my own. I am surprised that a company, the size of U-Haul, and who has been around as long as U-Haul, Is run as incompetently and unorganized as I have experienced.

Ken D. 
Évaluation :
3

Didn't answer the phone. Had to go to location to ask a question and confirm availability, During pick-up had to wait for correct person. He was friendly and helpful with information. He did not go outside to check the equipment or help me hook-up. Everything did work out OK in the end.

David B. 
Évaluation :
2

I was triple charged and had to return to get a refund. Other than that o would have recommended them. No problem getting the refund

perley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T. 
Évaluation :
2

I had to rent a doley for the big aplyance they had only a box doley I had to call to get a 20 foot truck after I paid for truck they wanted to give me 17 I had to move a two bedroom house in one time and had to wait for the peaple to move out I said if I don,t get at least a 20 foot to give my money I paid a head I would go some place els I rented u haul before lot time and never problem like this at the office were ok with me but no poduct to give me to use I think head office of this company needs a waking up

RichardT V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvie S. 
Évaluation :
5

i took uhaul back on the same day an i did not recive any refund yet.

Owen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Super easy to deal with no problems everything was great..

Judy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L. 
Évaluation :
3

The people I dealt with here were respectful and communicative.

Jo-Anne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pascale T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth S. 
Évaluation :
3

When I dropped off truck their 12 year old kid took my key and said “ your good” No one even looked to see if truck was in the condition I took it in Very poor set up uhaul has

Paul R. 
Évaluation :
1

Got to the place and our 26 foot trailer was missing a windshield wiper. Luckily they had another 26 foot trailer there they swapped it for us but even then every truck on the lot was full of ice and snow, vehicle needed an alignment had to drive it with given it was almost an hour to get the vehicle in the first place. Seen another customer had to tow their U-Haul our of the parking spot as it was cover in snow and ice. Very poor presentation, desk person was nice but everything else was poor.

JACOB W. 
Évaluation :
4

Answer the door or the phone when the sign says they are open .

Thornton W. 
Évaluation :
2

When you book a truck for one time and you have to stand around waking for them to get up

COREY M. 
Évaluation :
1

I would suggest going out of your way to avoid this location. Odds are it will save you time and/or money.

DEREK H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVENG P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul Jack B. 
Évaluation :
5

The washer fluid for the windshield was empty. Maby have a spare jug for the next driver.

Chad S. 
Évaluation :
3

The person I dealt with wasn't a UHaul employee but made sure her son got the keys.

Sebastian K. 
Évaluation :
3

Maintenance on equipment. Burnt signal light on trailer and the roll up door need adjustments or lube. Could barely lift or close the roll up door.

ALAINJOSEPH B. 
Évaluation :
1

Truck cabin wasn't the cleanest when I got it. (Dog food in cup holder?) I was annoyed when I found out that would need to be the one paying the $25 cleaning fee at check out, if I said the truck wasn't clean enough for the next family. The truck bed had a dolly and several (dirty) furniture pads scattered across the truck. I did not pay for, or need, any of this equipment. Just took up space for nothing. I guess that I will be checking the truck bed before leaving with a truck (if I ever decide to rent from uHaul again.) I left the truck cleaner than when I picked it up, and I'm frustrated that I had to be the one to clean it.

Mathieu H. 
Évaluation :
5

For a satellite location (motel/ U-Haul facility) staff was excellent! Merci.

STEPHANE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dianne R. 
Évaluation :
5

Return was easy and quick.

Bruce C. 
Évaluation :
3

The lady at the location had no idea about the equipment. She couldn't even tell me the size of ball required, nor did anyone offer to assist in digging the trailer out of the snow. The trailer itself was fine but the location was mediocre.

Andrew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO Z. 
Évaluation :
1

Don't tell guest they will be credited for surplus fuel in the tank when it's not the case . Show up on time. Improve booking so that you are warned earlier that the truck will not be available at the set location. Drop off took 40mins wait on the phone because the website was down. Usually like uhaul just a bad experience this time.

Victor C. 
Évaluation :
1

Terrible experience!!

Lise M. 
Évaluation :
3

Just tidy the place up....

PIERRE D. 
Évaluation :
3

Appliance dolly rented, but only got regular small dolly and charged same price of $10 instead of $7!

James M. 
Évaluation :
5

Super friendly and fast pickup and drop off

Joseph B. 
Évaluation :
2

Cut out the shenanigans. Reserved and guaranteed shouldn't mean we had to jump through hoops. Moving is stressful enough. The plastic wrap... handles kept falling off. Very frustrating experience all around.

Gerald L. 
Évaluation :
4

The trailer was full of ice to the point where I couldn't see parts of the trailer to inspect it. See pics when I picked up trailer.

Robert Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denis M. 
Évaluation :
5

People were great fast and friendly highly recommend this location

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william P. 
Évaluation :
1

The store attendant was sleeping and made me a hour late for my schedule. They promised a reimbursement and that didn't happen. Brought the equipment back during operating hours but they still didn't answer. Terrible service when everyone is begging for customers.

BERT B. 
Évaluation :
4

The female attendant actually came out to help unhitch the trailer when I was having trouble

Mary P. 
Évaluation :
4

Cigarette tray looked used, brakes were making noise, but other than that good experience

Alexander P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAMA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL A D. 
Évaluation :
1

Place was very dirty and smelt terrible. Booked it for 7am and had to wake owner up out of bed.

Ian B. 
Évaluation :
4

We tried calling to book a truck but there was never any answer so we asked my brother who lives in Cornwall to check on our behalf.

roger G. 
Évaluation :
1

Nobody around to receive the unit sign said open but Nobody answered the door after dropping off the unit a young kid came to the door and said no one until 9 am when I mentioned the sign he said it's always on very unimpressed with this location they don't care about customers just the money they receive from UHAUL

Alain P. 
Évaluation :
5

Fantastic service all around thank you for the easy transaction.

Ronald W. 
Évaluation :
3

I'm not impressed I'm dropping off the vehicle nobody was there to take and do paperwork somebody came to the door and just told us to drop the key in the box and then two days later my credit card was charged for additional gas after we already filled the truck up would never recommend Renting a truck on a Sunday and not being able to speak with anybody

Mike G. 
Évaluation :
5

Service and price is very good

GORDAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William mark M. 
Évaluation :
1

No comment.

Gary J. 
Évaluation :
1

I was pretty unimpressed with this location. The previous day when I rented the truck, I didn't even get the option to refuse insurance. They just added it. When I went to return the truck, my car was blocked in by a Uhaul van. I had to move the van myself that was blocking my car. I had to take a picture of the kilometers/fuel for the vehicle I was returning and show it to the person at the desk. I did ask to have insurance removed; they agreed to do so, but does not to appear to have been done. Will never set foot in this location again.

Peter G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda D. 
Évaluation :
2

The staff at this location need to provide customers with more information up front. I was never advised that my mileage rate was going to be $1,47 because I drove over 10mi. I also had to move 2 larger trucks to access the truck that I rented while the attendant stood and watched me. This location also did not inspect the truck before or after my trip. The gas level was EMTPY when I picked up the truck, so I returned it on EMPTY. The attendant advised me that I was responsible for filling the tank even though I picked it up on empty. I have pictures of the odometer and gas level pre and post. When I was surprised about the price ($0,59 vs $1,47/mi) I asked for a receipt or confirmation so I could review and I was advised that they are unable to provide paper copies. As far as I know, as a consumer, you are legally obligated to provide me with a written breakdown of what I'm paying at the time of the transaction.

phillip B. 
Évaluation :
2

Staff was unmasked and unknowledgable.

Kimberly D. 
Évaluation :
1

Well pick up went fine however at drop off I arrived to a child running location and had to wait 1hr 45 minutes for someone to come that could process return. Very dissatisfied in service.

james N. 
Évaluation :
3

Good selection of units.

steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel M. 
Évaluation :
3

It was obvious that the inside of the vehicle had not been cleaned. Under normal circumstances I would say it was relatively clean but in the current situation of the covid pandemic I believe it should be mandatory between customers that the interior be sanitized which it was not.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY W. 
Évaluation :
1

I have used Uhaul multiple times now, either for myself or family. This was the most unprofessional place that I used. To start with, no one had verbally alerted me to the change in pick-up address so I went to the wrong address, a good 20 minute drive away. Then this location had a very unprofessional worker. Granted, he was young, I would be surprised if he was even 15, so some leeway could be provided. However, he was not wearing a mask, he was slouched over his phone when we entered and as we left, and when we came back in with some garbage items from the truck, and he would not do the walk around the truck with us, even though that had been protocol at every other location I have ever rented from in prior years and requested it personally. This is when he had also stated that the truck had been assessed and cleaned since the last user. The truck had dirty wrappers and food packages on the inside, dried spilled drinks, and smelt rancid, like vomit. We personally had to remove everything and wipe it down with our own Lysol wipes to remove the smell. The building that we had to pick stuff up in was not the cleanest neither, it was cluttered, and looked like someone's personal living room with the well and commonly used appearance, not the clean you expect of a motel. There was even a very distracting fish tank which was emptied to the point that the filter was not able to take in water, I think the only reason the glass was as clean as it was was because a Placoe had been inside it to clean algea. Also, the door to their private area (behind reception desk) was open, and the grandmother lady with a cane was trying to push shoes with her cane that were piled throughout that open doorway to the side so that she could get through the door safely to walk. Which brings concerns to the safety of others there. The next day, I got a call from a customer service worker at UHaul about the fact that I was not given a location to drop off the truck, even though the worker at this place had mentioned it. This customer service worker was AMAZING! He asked if we had anything else to speak about, even though he had been the one to call us, and had opened up the opportunity for us to bring our complaint of the experience up. He was very professional, and by the end of the call we were aware of the plan going forward and to expect a call within 48 hours from this location. Speaking of which, that deadline has passed over 24 hours ago, and I have still not received a call. Overall, I am very frustrated, feel sorry for that grandmother, and the fish, and am grossed out from this location and truck.

NATALIEREBECCA S. 
Évaluation :
3

We arrived 10 minutes before we were to pick up the rental and the business sign said open but we had to ring the bell numerous times before someone finally answered the door. The truck was definitely not sanitized or cleaned out, there was a little car in one of the cup holders and a granola bar in another. There was a dolly in the back which took up space that we needed and did not request. I did not want to pick up at this site based on reviews I read and us stopping there and not getting help because the girl did t know anything about the uhauls. If I wanted to use this location I would have chosen it to begin with. I do not like choosing a location and then uhual telling me where I must pick up

MICHELE K. 
Évaluation :
1

Change the people operating this usual location. If anyone reads this PLEASE find another site that rents.

Janet M. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page