Évaluations des clients Gordon WC Auto Repair & Rental LLC
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Gordon WC Auto Repair & Rental LLC
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Charles E. le
I never received an email message informing me that the truck pick up location had been changed. This resulted in my having to take a second Uber to the correct location. I was told by the manager of that location that you would refund me the cost of the second Uber ride which was $17.86. I have the receipt if you need me to send it to you.
Victor L. le
Nothing needs to be improved - very good service in a friendly, professional manner.
Lonnie S. le
I am extremely dissatisfied with the service I received from the 1640 Gordon Hwy U-haul in Augusta, Georgia. I was told by the representative at this location that I would not have a problem dropping off the trailer that evening. I would not be charged for an additional day. I originally placed this for 7 days and I was charged for two additional days. I will not be using U-Haul again.
Nicholas Y. le
Did not add the name of the additional when I was told to send in the information
WILLIAM T. le
nothing everyone was polite and friendly thank you
Kim R. le
I did not want the cdw since I have my own insurance and specified on online. She insisted that Uhaul requires it and charged me $250 and did not tell me it is charged per day. When I need service such as extension or unlock my truck the phone kept ringing no answer. No clear sign of Uhaul from the street so I could not find the place to return the truck even though I have GPS. Kept calling for direction and her husband was rude and kept saying "go to 1649 fort Gordon hwy". There are no address clearly show since it is commercial
Keithan B. le
Late night pickup came through in a pinch. Thank you!
Kevin B. le
Worst experience of my lifetime. Had confirmation emails and texts, however, my rentals were not available. Was told by U-Haul employee that customer service "overbooked" them and they didn't have my truck and transport trailer. Then told me it was my problem and I would have to call 1-800-GOUHAUL!!!! Unbelievable....
VALERIE H. le
What can I say? This location 1640 Gordon Hwy was beyond excellent when it came to customer service. From the time I walked in to the time I departed and returned, They made you feel at home, a part of the family. Full of smiles, you can tell they loved what they do. They care not only about the business but equally about the customer.....I have used other Uhaul locations on Gordon Hwy as well as in Summerville, SC...This paticular Location exceeded any and all expectations I could ever have as a customer. I know this sounds crazy but I was blown away by how genuine they are.... Highly recommend them for any one wanting to rent or simply need moving boxes or an oil change. I so enjoyed my time I lost track of time....Amazing owners and coworkers. Thank you from the bottom of my heart for such a warm welcome as well as the best service I have ever experienced. If Uhaul gives out awards, Starbucks coffee, Lunch This place right, 1640 Gordon Hwy is well beyond deserving...
David J. le
Excellant experiance
TERRY K. le
The customer service here was excellent.
Peter S. le
The people said maybe all of three words to me while I was there and were very unapproachable
drayton t. le
The lady who I rented the trailer with over the phone reserved the wrong trailer for me, luckily they had close to what I needed on the lot.
Terry T. le
Nothing...it was a pleasant experience. Will come back when I need another U-Haul.
Phil F. le
No one came out to hook the tow dolly to the truck. We had to hook it up ourselves.
Chavah N. le
It was not made clear that the 14$ insurance was per day.
Roger S. le
Friendly service, quick check-in.
Dawnlita F. le
Great Service
Charles L. le
Yes not charge people for in town rates or lower rates your $19.95 is bullshit
Marvin R. le
The service was wonderful and even though they forgot to give me a dolly with the truck they quickly reimbursed me for it. Also saved $100 by bringing it back a day early.
Christopher B. le
Send everyone to this location instead of the three other failed attempts at picking up equipment that I was forced to suffer through.
Jeremy A. le
Keep up the excellent service
Alyssa H. le
I returned the U-Haul after hours, so I did not interact face-to-face with the team. Their phone alerts and text reminders assisted me with proper returns and allowed me to have all of the information prior to leaving my former address.
Selena W. le
Owners went above and beyond to assist me. The store was closed when I returned my rental. When I called the contact number before I dropped the key off they answered...they were still on the premise.they opened the door and did my rental return. Very nice people. Asset to the company.
Brenda R. le
Everything was perfect. I went in 2 days before it was needed and they put it all together for me. Got size truck needed and made sure I got it when needed. I want to thank you all so much for your wonderful help. I would use Gordon Hwy uhall place anytime and I highly recommend it to everyone.
Curtis R. le
Lower the price per mile.
Kenneth C. le
Wondering woman and mechanic helped us check in. They were delightful and welcoming!
dennis J. le
Very friendly and no surprises. Great place. Thank you
Steve W. le
The place was very busy. May need additional help. Customer service was great though.
Tonia W. le
The owner was very nice and professional. The facilities were superb.
ed s. le
I rented a trailer for a one-direction, 3-day move. I dragged it home to find it was too small. After calling the nationwide number and the location for options I returned it having never put a single thing in it. They charged me $40 for having the trailer even though I didn't use it. I didn't prevent anyone else from renting it because they had another trailer sitting there - the exact same trailer - that wasn't rented during the time. They basically charged me for nothing. They also had almost no inventory. The location down the street did. But they appear to be cheating the reservation system. Call me if you want the details.
Lutheran C. le
I've gone to many Uhauls and this is the best ever. Customer service was outstanding. I rented a trailer and the manager hooked it up to my car checked the lights for proper operation. The place was super clean to include the restroom. When you talk about service with a smile that's what I received. With this Uhaul office the customer gets treated right. Again outstanding. Thanks Lutheran Carter Augusta, GA
NICK L. le
We were very displeased with UHAUL as a whole- we reserved our truck 2 weeks in advanced and hired mover through Uhaul. My husband went to the location on Wrightsboro rd to pick up the truck and was told that they did not have one (even after we had proof that we reserved one) the guy at Wrightsboro rd sent him to another location and they also did not have one. Finally we got one 2hrs past time we was suppose to have it. My husband states the people on Gordon hwy was very nice. We just can not believe the run around.
Phil W. le
William Cotto is an excellent manager. He puts in the extra effort to take care of his customers, I would recommend him to everyone.
Johnboy M. le
Being open on Sunday would make it more convenient but other then that good service.
Jeff B. le
El Servicio era EXCELLENTE
Taneesha N. le
The lady was a bit rude I had my hand out while she counted my money and she placed it right on the counter
Kristopher B. le
Excellent customer service! They were friendly, fast, and made sure my truck rental experience went smoothly. I would highly recommend them!
Edward B. le
None
Michael H. le
THE OWNER WENT OUT OF HIS WAY,GREAT PEOPLE TO DEAL WITH,THANKS A LOT,MIKE HUTCHINSON
JASMINE M. le
Great customer service!
CHASITY B. le
Would not return call about rusted furniture dolly that was bolted to wall, we kept tripping over. Called twice to complain and see if we could take dolly back. All calls forward to voice mail. We took it out to avoid further injury. Also overcharged for mileage AND fuel. Complaint has been filed with customer service, however we have not received any follow up call from anyone. NOT PLEASED WITH OUR EXPERIENCE AT THIS PARTICULAR LOCATION.
carla d. le
I had a great experience with uhaul like I always do
VICTORIA S. le
Can't think if anything to improve.We had a very pleasant experience with Mr Willie & mrs,Sonya Gordon.We rented a tow dolly an they were very polite an if we ever need another U Haul for anything or family or friends that will be where we recommend they go.Thank you so much
Sonya J. le
When customers call for an extension, let them know they have the option of keeping the vehicle for 24 hours. Then you charged me for two dollies and 12 cloths from original rental and i never used them again. This location NEVER HAVE to worry about me using their establishment again.
Shirley J. le
I ordered an appliance dolly & it was not there & available to me. I would be had to go to a totally different location, out of my way, to pick one up. This was very poor management on Uhaul' s part, not the location's fault.
Carlton N. le
A bunch of crooks. I used a car trailer for 2.5 days and it was 270. Terriable Customer support. Will not use again. I feel they ripped me off
lonnie l. le
Excellent customer service and very helpful.
ROY S. le
Very friendly and helpful people at this location.