The app that I downloaded did not provided a way to sign in therefore, I could not return the equipment using the app. This was very frustrating and time consuming. I had to call customer service to return the equipment. This was another inconvenience due to the twenty minute wait to speak to a customer representative. I tried a number of ways through the website to return the equipment to no avail. I find the website to be troublesome to navigate.
Terrance R
Customer Reviews for Gordon WC Auto Repair & Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Someone who know how to work the computer the right way instead of me waiting on the my order to get the equipment in a timely manner
Jessica RNOTHING AT THIS LOCATION, THEY ARE EXCELLENT.
BRENDA BThere were a few hiccups with my experience at this location. The woman who was helping me was very polite and kind, and although we struggled to find the truck, and I was initially given the wrong key, I was patient and she was very professional and polite. When I went back in to get the correct key, she was being verbally berated by her boss for making mistakes. He was already cussing her out before I went back in, and didn't stop as I went in to get the key. If that's how he acted right in front of a customer, I would hate to see how his employees are treated when there is nobody around. I didn't say anything to him, because honestly in the moment I was scared of him, even though I should've. Definitely a toxic work environment for her, and he definitely scared off at least one customer. The only reason I'd go back to this location is to say something about his behavior to him personally.
Jensen MThis location was great, the customer service was excellent. The truck wasn't clean but he did take care of making it better
Denise Csuggest a better way to offload trailers without assistance
Chris SThe customer service was exceptional at the 1640 Gordon Highway location. I needed to extend the rental agreement and they were very accommodating. A very challenging move was made much easier because of the customer service provided at this location. I will most certainly use them again and recommend this dealer to others.
Ingrid SMy 1st time renting / driving a truck. Was a little nervous at first, but it was easy. The staff at this location explained all the details throughly which helped tremendously. Thank you Gordon W C Auto.
ACQUANETTA HVery customer service oriented. You really don't get that today. I was actually Thanked for my business not a "here you go" receipt.
Tammie CLady who checked me out was awesome. Man that hooked up the trailer was an asshole
WILLIAM CThe bill ended up 3 times as much as estimated bill. We did keep an extra day. The guy waiting on me was rude and never took the time to explain anything when I picked it up. I feel I got ripped off. Want be back there
Art EGreat conversation
JESSICA LHe was rude asf . Had a nasty attitude doesn’t open on time horrible customer service
Quashea LThe sale person was misleading to my driver. As a corporate client of your company. I feel that these non corporate Uhaul sites you be evaluated morr often. Scams are going at this site.
Jamal RVery good service
james mGot into an argument with William I believe. The guy who checked me out. He threatened to shoot me even though I had not threatened him in anyway. The only thing I did was disagree with him. I have it on video as well.
MICHEAL FVery good customer service. I wouldn't change anything.
SABRINA HI agreed to a price....they new what time I was dropping off trailer....and was charged 20 for after hours fee...never was that told to me...p.s. I rented for 12hrs....only used for 4hrs....drop off time was to be 3:30a.m.....in rough part of town...not doing that with my child...cant understand why I'm being charged for unhooking, parking and placing trailer on line, (basically the lot attendee job). They had to do nothing....just another example of nickel and dime the customer to squeeze all you can out of customer. It's not a lot of money but just a principal. Will never use Uhaul again unless I'm refunded the money.
Eric CSuper easy return- no problems.
Stephen WSend me my money back to my card I have not received it
CALVIN MPlease check tires, look very low to be used again
Steven FThe customer service representative was very nice n helpful
Toshua JI absolutely love Mr. William and his wife! They are amazing people and made this experience a great one!
Leslie Cvery friendly, disconnected my trailer and sent me on my way!
Sean SThe gentleman that helped me was excellent. I had no issues, please continue with the excellent service.
CHARLES TThe man that help me was so rude and nasty. He talked to me any kind of way and just rude.
Kimberly HTo pricey for me thought I would get my deposit back but the people were nice
Raven WUhaul did not inform us that i'd be picking up the truck at a different location. That is a hassle. They should have let us know a day prior via email or a text. Also the truck was not that clean. However, the person at the desk was helpful and had a pleasing personality.
Janine VSingle worst experience I've ever had renting a moving truck/ trailer.
Timothy HThe gentleman/owner was very rude when I ask him for the key to the vehicle. He basically didn't want to give me the vehicle even though U-Haul advised me that I can do a mobile pick up and return with the vehicle. It took longer than expected to check out because I was given push back from the gentleman. I love dealing with his wife when I do my counter checkouts. She is amazing, wish I could have made it there in time to meet her instead of him. I have a bad experience every time I deal with him. SMH
DOROTHY JI had to move my reservation to this location from south augusta car care which shouldn't be in business but this location was wonderful. They were friendly and helpful. My bf accidentally left hia cell in the truck & they kept it for us to pick up, so they are trustworthy! There is not a gas station near this location and unless you fet gas wherever you are before dropping off, itll cost you extra miles and at 99 cents per mile that could be pricey
Layla BKeep up the good work. I like the communication via text to keep me updated
Aldo MWe used to check in after hours to return the U-Haul could not get it to work called and left a message and no one returned the call other than that things were great
CHERYL CI was charged for the gas that wasn't in the van
Cassandra MAwesome experience, the best rental support ever.
MICHAEL EExtremely customer supportive, very knowledgeable of uhaul equipment. Explained new compliance initiaves and why. Yes go there. They also knew the art of mixing smiles and general time of day chit-chat while conducting business.
Alicia DMake sure equipment rentals are available BEFORE charging the customer. I was charged for a utility dolly that does not exist at most locations. The rental agent was kind; however, I had to search the property for him. I understand staffing is low at the moment for many businesses, but having someone available to greet and readily assist customers is always a nice idea.
JENNIFER JI would not recommend the location located across the street on Gordon hwy. I made a reservation online for a storage unit weeks before and when I went to confirm my reservation I was told that they had given my reservation to a walk-in customer. That location is very poorly run and I would not recommend to anyone.
Tammy Smore smaller cars available
Jacob SI stopped by the evening before scheduled pickup to have my vehicle inspected per the agreement and to verify a trailer available (pickup location change by Uhaul). Upon inspection of the trailer, it was found covered in red clay mud and the site operator stated it would be clean when I returned for pickup in the morning. It had not been cleaned and the mud was still on it when I dropped it off.
Jeffrey WNothing here, Sonia was very attentive and had the sweetest personality.
Jennifer PNo comment at this time
Sarah LStaff was very friendly and efficient.
BRITTNEY CExcellent customer service and truck was excellent
Jeanette RI wish I knew his name but the guy running the place couldn't be any nicer to work with. Highly recommend this uhaul location .
PAUL RExcellent customer service
Thaddeus CJust keep being you
PIERCE TIf it was honest then they would tell the customer about a mileage link email being sent to them at the counter Not after you are on your way in the Truck, then bill you some bogus mileage fuel fee for a 12 mile trip $24 REALLY now!! Also I was going to enquire about getting my car repaired there. NO WAY!!
Ivan CI was charged additional fees for after hours drop off and they knew when I rented it the drop off would be after regular hours and didn't notify me of those charges before hand. What I reserved was not available when I went to pick up
Maureen FThis location is the best UHaul I've used since we moved here. We have used them several times.
Tony Bthe people was very welcoming and friendly and help my every need unlike the one across the street 1763 gordon hwy. The rep there didn't refer or point us in the direction and just replyed they dont have one didnt promote the company didnt even give me a time to be exspecting a truck but yet you see the parking lot full of trucks not a good look.
Kimberly KCustomer service was great at 8400 Two Notch Road the employees were just excellent patient and understanding
Lynette RWilliam was great!
Sierra BThe agent was very nice and professional and helped out a lot
JUDY WNice service
Michelle GFriendly service and clean vehicle that was ready to go when I arrived
MichelleA GExcellent customer service!
Tony BMake sure when customer is reserving a vehicle that the vehicle is where y'all said it would be. When I reserved my truck I was told that the truck would be at broad street location. Shen I got there the manager said they overbooked him and he did not have one. The manager there was very nice and he located a truck at the Gordon highway store. This was much further for me to drive as I live in North Augusta. The manager there was very accommodating and I would go there again. But I feel in this case since it was I hauls fault I should have been offered the truck at a reduced price or cut mileage price some.
DOROTHY HIt seems that my card was charged 20 extra dollars instead of just 10. Other than that everything was fine. I would like my money put back on my card though.
Shandreka M