Le client n'a pas laissé de commentaire.
EDWIN J
Customer Reviews for Gosine Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location is always closed. When it's open you have to have an appointment because no one is physically there until your appointment time. I've tried showing up with no one there. This time I showed up 30 minutes early and no one was there until my appointment time. Won't recommend.
Tim NI'm unsure where the negative reviews are coming from; this was the most straightforward experience I've ever had. The proprietor was not on the property but was less than five minutes away (I had called around noon to confirm he was still open, as he closes at 1:00 PM on Sunday, and this qualified as a reservation). There was another couple ahead of me, and he directed me where to back up to the 6X12 trailer while he helped them. He asked if I was returning the trailer locally and told me unattended drop-off was acceptable. I had the trailer back by 7:00 PM, took pics from all angles, not one problem.
Timothy LNot a thing. The transaction was perfect.
Ernesto VScammers. Check the reviews online. 1 stars all over.
RICHARD LThe person in charge was very helpful and knowledgeable. Instructed me the whole hook up process.
Arturo CThey advertise open and were closed when I get t there , at 1 pm The app took over a half hour to complete in 90 degree heat Should have been done by a representative Also still waiting on a call from U-Haul to go over the lack of speed control all the way to Fla because of mechanical issues and why the car hauler only had 15 psi in the tires when I picked it up, all tires should have been around 55psi, I had to service it myself I am used to driving big rigs but someone who is not experienced would not have known to check the proper tire psi and would have had major problems if not an accident.
BRIAN BNothing everything was perfect
John ONothing. Go nice was knowledgeable a nd helpful. He also showed he cared that I understood everything
Lois REasy drop off.
JOHN OVery professional and courteous.
ALAN BDropped off after hours
lisa lIt was 95° out and the air conditioning didn’t work.
Alan BI've rented from this location several times. Never had it felt like I was having issues. This time the self pick up and return was totally different. I'll never use that option again. While driving the truck, I felt like I had a flat tire the whole time. Thank God, I didn't have to go far only one and a half miles.
SANDRA MSite does not have adequate internet signal to allow for use of any internet including the U-Haul app. This makes check in and out more difficult than needed.
PATRICK BEverything was very easy. No need to complicate a smooth process.
Gregory MDonnie is very professional!
Doyle GI rented and paid for blankets which were not available when I picked up the trailer
Adrianne HHelpful staff
Steven MAll was good.
Danny MYou can start by not scamming people on mileage. I'm so disappointed and disgusted.
Angela JFit the bill for what I needed at the time.
RAYMOND CNone. Easy transaction.
Karen PCan't say arrived after hours and dropped off the unit as directed on contract.
William JNo one at location at drop off. Waited approximately 20 min for someone to arrive.
TODD BArrived to drop the trailer off. Place was closed at 3:30pm even tho Google and the business sign both said they were open till 5:00pm. I called the number on their closed sign twice with no answer. I unhooked the trailer in a line with a couple other trailers. As I was taking pictures of the trailer through the UHaul app. I lady pulled in and informed me they were closed. And that I put the trailer in the wrong spot. I informed her that I called the numer on the closed sign twice. That's when a younger woman with her rudely replied YEAH BECAUSE WERE CLOSED! I finished taking the pictures for the app and left.
Randy KThe location was closed on a weekday, numerous people were trying to drop off their rentals or pick one up. I had to install the uhaul app on my phone to return my rental, app crashed part way through the process. Not sure if my rental return is considered complete. Called the local number and left a voice mail with my name and the equipment number. Not a smooth process.
RICHARD BI went to return my uhaul trailer and nobody was there. I knocked on the door several times, no answer. I rang the ring doorbell6 or 8 times, nobody answered. I called the office 3 times, no return calls. I walked around and couldn't find anyone. I am pissed. Very unprofessional. This place should be closed down, or the owner fired. I spent over 30 minutes looking for anyone. No callbacks either.
Allen MTransaction and pick up were great
Lawrence KGreat experience.
Robert HTrailer was no available at my booked (3 weeks prior) location, I had to travel 40 miles to this location where the owner (?) told me that as it was a new location my original contract was null and void and instead of it being $174 rental it was now going to be $489! After calls to UHAUL it was finally brought back to the original price. Once hooked up the guy told me that it had to be dropped off at a new location 120 miles from my home! He told me that I couldn't take it unless I agreed to this.! I was now desperately running out of time as I had an extra 100 mile round trip just to collect this trailer. I just told him I would drop at the location he suggested and I left. I then got a text confirming the new drop off location (a 240 mile round trip). I called UHAUL and they agreed to revert to the original location. What started off as a simple booking turned into around 8 phone calls of drama! After having been booked for 3 weeks everything changed in 24 hours, I understand that you were short of equipment in Florida, but there ar 5 UHAUL locations within 3 miles of my house why on earth did I have to make an 80 mile round trip to this collection point and why on earth did he have 5 5x9 trailers and yet nobody closer had any ? Finally, the staff at your main call centre (888 833 9558) were pretty useless! However, the staff at Gainesville (352 377 7311) were pleasant and co operative
Richard B1200 miles haul. One strap came off front tire.
Pat CService agent did a good job of explaining the checkout system using my phone. This made it easier to check in in when I returned the van after hours.
Robert PRude guy and looks like a homeless encampment
Dennis CExcellent service from staff
Jody ZVery streamlined transaction went well
Michael LImprove communication skills and demonstrate proper manners.
Janierly SThe guy was great…
JAMES SManager never explained drop off procedures to me nor gave me a printed contract.
ROBERT MI have been dealing with this location over 5 years and Donny does a great job in making sure the equipment is in good running order. Also very helpful in helping with the trailer hookup.
Peter gThe only issue we had was the low tire warning was on and could not reset even though the tires were fine.
Jack PEasy
THOMAS WGreat customer service, very attentive, and super courteous. Well kept and clean equipment. I will use this location for all my move needs. Merci.
Betzaida RVery friendly and helpful. Will surely use again.
Ronald LHave used Gosine Corp many times and am never disappointed. Great customer service separates this U-Haul dealers from other U-Haul dealers. Gosine is a first-class operation.
Larry CAfter hours drop off. No personnel available.
STEVEN Srental process was quick and easy. I had reserved a hand truck and was told when I arrived that they were out of hand trucks. I was in a position where I was going to have to buy a hand truck ($90). The person I was dealing with looked around and found one. It wasn't what I had reserved but I took it anyway. Seems like if you reserve something it should be available at time of rental. Also, could not get the app to work properly. Was not able to upload odometer reading or pictures of truck. I was told to just take pictures with my phone.
Greg DPickup was fast and seamless after online reservation.
Sally SVery convenient location. Easy in and out
George HAll worked well. It was only 3,2 miles away so it was convenient for pick up and return.
Heidi ZConvenient location. Owner is helpful and friendly.
Dan M