no one was available to assist me when I arrived after 9am, a speaker on the wall told me to go home and come back later, or leave it, but if someone steels it I would be my responsibility, I left the trailer, I have never found out if it was accepted in or it Was stolen
SCOTT M.
Moving Truck Rental in Lady Lake, FL at Gosine Corp
(Concessionnaire U-Haul dans le voisinage)
39900 County Rd 25
Lady Lake,
FL
32159
Services dans cet établissement :
Pour nous contacter
39900 County Rd 25Lady Lake, FL 32159
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : 9h am à 1h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lady Lake, FL 32159
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Évaluations des clients
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- 4 Average Customer Rating
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- Rating:
- 3.0
Equip should at least have a clean windshield, exterior was very dirty. Inside was acceptable. Also, if business advertises business hours, they should be available at those times-- I returned truck during regular hours and no one around. I Do not use phone/tech aspects to rent vehicle. Want to deal with someone face to face and receive hard copy of rental documents at time of rental. Thanks for opportunity to comment.
John W.- Rating:
- 5.0
Very easy to deal with. And very friendly. Great tranaction.
John N.- Rating:
- 5.0
It was easy to pick up and the gentleman was very helpful with the hookup. As for the drop off, we dropped it off at midnight, quite a few hours early, but the office was closed. The website didn't work for us to check it in either. When we called Uhaul the following morning to check the trailer in THAT way, I was told there was a 30 minute wait on hold. I didn't have the time to wait 30 minutes on hold, so I just have to assume that the gentleman saw my trailer! Was your website down? I just think after hours drop offs need to be more streamlined.
Lisa G.- Rating:
- 3.0
Drop off in the sand and very busy location
BRUCE M.- Rating:
- 5.0
The guy there was great! I really appreciate it.
Alice M.- Rating:
- 3.0
Tail light not working upon arrival however it was addressed.
RAYMOND S.- Rating:
- 1.0
Very poor customer service from U-Haul Corporate, I could not return the trailer to a location 10 minutes from my home. No one answered the phone at the location on my contract, corporate gave me a location 35 minutes from my house and said someone would be there. No one was there to help us, I called corporate they could not help us, I thought I was going to have to haul the trailer back home when someone else pulled in and helped us take the trailer off the truck. I asked for a manager to call me no one called.
JEFFREY G.- Rating:
- 1.0
Location states open at 9 am. I arrived at 9:15. 2 othe customers were waiting outside to pickup equipment. About 9:30 of of them called and received the reply that they MAY be open up in an hour or hour- and-a- half. Again, extremely poor customer service by Uhaul personnel.
David J.- Rating:
- 1.0
terrible, no one on site, called number he was at lunch, told us to drop off, left a note, no call back, checked it in a day late and charged me!!!!! tried to call him, voice-mail now working with district worse treatment
KAREN Y.- Rating:
- 5.0
Knowledgeable rep. Had me on the road within 15 minutes.
Michael E.- Rating:
- 4.0
Make sure trailer ready at pick up time.
Paul H.- Rating:
- 2.0
Have someone there to talk to. I went to the door and a rooster came by and honestly didn't know if it was friendly. Never got response from them or Uhaul even after online return. Was charged 80$ for some reason. I could go on.
robert W.- Rating:
- 1.0
Total lack of communication with the owner, could not talk to them . I left 12 messages and only 1 was returned . There were issues with the truck, stalled twice. The billing site misread the card number ,there for the bank cancelled the card because of suspicious activity two 2 weeks to get a new card and 2 more days to pay the bill won't ever recommend this place of business!!!
Mardell P.- Rating:
- 2.0
Told us they could not check our truck in while we were there Had to wait 2 hours so virus would evaporate??? This is Florida No one including the attendant had on a mask We had masks and are fully vaccinated Would not use or recommend this facility
Andrea S.- Rating:
- 2.0
disorganized, 29.00 rental turned into a 75.00 charge on my credit card. Office is a total mess.
steve S.- Rating:
- 3.0
His customer service was good enough and helping me get hooked up. But I asked him to choose the closest Uhaul place for a drop off and he gave me one a good 35 min away, making it over a hour to get back to the place where I purchased a cargo trailer. Why am I aggravated about this? Because there was a Uhaul place less than 10 min down the road from the trailer sales place!! UGH! It was late in the day and raining, so I sure would have appreciated being able to drop off my rental 10 min away (20 min round trip) instead of 35 min away (An hour and 10 min round trip)!
Deneese K.- Rating:
- 5.0
Quick check in and drop off. U-Haul system was down, but they checked me in signed my contract as returned and got on my way. Great Job.
David W.- Rating:
- 5.0
Very easy experience.
Russell W.- Rating:
- 4.0
Above the call of duty! There was no tow hitch available for this new pick up truck I rented. They literally drove to a local store and bought one to make my rental continue on time! Outstanding Service!
Daniel K.- Rating:
- 5.0
Equipment I reserved was not available due to not being returned as scheduled. Dealer quickly provided different equipment at o additional cost so that my job was not delayed.
Brian O.- Rating:
- 5.0
Nothing everything was great
CLIFFORD S.- Rating:
- 5.0
C
SHIJU P.- Rating:
- 2.0
Customer did not leave a comment.
Thomas E.- Rating:
- 4.0
Location was at a persons home, not lit up and kind of creepy atmosphere.
RALPH R.