Évaluations des clients Grease Monkey

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Grease Monkey

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Robert E.
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Le client n'a pas laissé de commentaire.

Donald K.
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When I went to pick up the truck it was mostly clean. The rep grabbed some trash from the back. No big deal on that. The thing is at no point was it explained to me that if I did an after hours drop off of the truck at the Reston Mobile location I needed to be in the truck when I completed the drop off. Lacking that info, I took pictures of the fuel level and mileage and when I go home I tried to complete the drop off but of course that would not work given that is linked to GPS location. I get it that places like Grease Monkey have a primary business and are UHaul sites. That said, I feel I got slammed with a needless charge because the person servicing me was so busy he took no time to explain anything about how the UHaul after hours drop off application works.

Rodney D.
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Le client n'a pas laissé de commentaire.

Fabian C.
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Le client n'a pas laissé de commentaire.

Willie F.
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Good service. I primarily used the app, but good location.

Isha T.
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Le client n'a pas laissé de commentaire.

Sam M.
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Le client n'a pas laissé de commentaire.

Gregory W.
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Le client n'a pas laissé de commentaire.

Sarah B.
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I pulled into the uhaul storage parking lot, it took me a few minutes to realize the keys needed to be returned next door.

Thomas B.
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Don't fuck up their reservation TWICE and not include the equipment that was rented. Because of this the move was delayed, then it rained, my stuff got all wet because the roof leaked and all I got was a “sorry” and a $50 credit. You guys really suck.

john H.
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Le client n'a pas laissé de commentaire.

Lisa B.
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Le client n'a pas laissé de commentaire.

STEVEN H.
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Le client n'a pas laissé de commentaire.

UNHUI J.
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Le client n'a pas laissé de commentaire.

Marvin F.
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The truck was clean and the blankets were fine. My only negative comment would be that the tires should have been checked seeing I had to fill all the tires with air the day I was returning the truck. Unfortunately to do so required going to a full service gas station seeing all air pumps at others are set at only 70 psi and the trucks take 80. This was costly and time consuming which I felt should not have happened if in fact the tires were checked before we left their facility .

Lasonja P.
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Don't charge a fee for additional mileage if locations chanage

joan T.
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Very friendly...we left something in the truck and the Very next morning they called to tell us. Would highly recommend

John S.
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Le client n'a pas laissé de commentaire.

Lisa S.
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Le client n'a pas laissé de commentaire.

MARTA P.
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Nothing

Aquilino A.
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Very Friendly Service! Only place I will ever go for Uhaul!

Corban J.
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This location was not where I booked my reservation. The location which I originally reserved rental pick up was 3133 E Parham Rd., Henrico, VA 23228. However, when I arrived, they said someone else had taken the trailer I had reserved earlier that week.

KEVINSTEIL Y.
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Le client n'a pas laissé de commentaire.

Cydni M.
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It was easy to drop off the truck online. Inside the building was locked and it looked ad if there was construction going on inside. It took us some time to really figure out where the box key was located out of the buildings. But other than that everything was great.

stephanie S.
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Very professional and clean. Maintained safety standards during interactions. Awesome experience!

MICHAELFRANCIS G.
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Le client n'a pas laissé de commentaire.

RENE W.
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Improve your online reservation system so it does not break down when customers come in to pick up the equipment

Christopher C.
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I was very displeased with the fact that I rented a van at 8:30am on 7/7/2020 and returned it at 5:30pm on 7/8/2020 and was charged for a total of 3 days when I didn't even keep it for 48 hours. I literally only had it for a total of 33 hours. Seems a bit unfair to me.

LEWISEDWIN H.
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Brady and Say helped to make what started as a stressful return pleasant. We had lots of problems getting a drop off location, after the original location said not to bring it to them, they were full. We had to call several times to get a location where we could drop off the rental. Finally Wesley Hinton was able to help us to set up an appropriate location.

DAVID S.
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Le client n'a pas laissé de commentaire.

TERISHA G.
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I don't even know where to begin. Have someone call me because it's too much to type.

BRENT A.
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When you send out a customer and say it has approximately 3/4 of a tank and you drive 214 miles at $.89 cents a gallon and you replace the fuel you used and they come back and ding you for 5 fucking gallons at $4.99 a gallon is horseshit and I will never use U-Haul again or will I recommend you ever again. GOOD RIDDANCE!! $278.00 and I had truck for 5 hours.!!!!

Geoff H.
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The operator seemed put off to have to work with Uhaul. It seemed to impose on his other operation.

ROGERS A.
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Hello, I did not order furniture pads and there was not furniture pads in the truck anyways. I did rent a Dolly but there was not a dolly in the truck. So I have been overcharged $17.00.

Bruce P.
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Le client n'a pas laissé de commentaire.

Christopher G.
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install a sign at the U-haul storage stating to rent a truck go to the Grease Monkey office

Joseph S.
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Le client n'a pas laissé de commentaire.

MITCHELL J.
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Le client n'a pas laissé de commentaire.

doug B.
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Very easy turn in process.

Rhaisa L.
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Le client n'a pas laissé de commentaire.

GLENN K.
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Acknowledge customers. I probably waited about 10 minutes before anybody looked at me. And when I said it was for uhaul, he said it's going to be a while and walked off. To turn the rental in, I also waited about 10 minutes with no acknowledgment before just doing it on my phone.

Sam M.
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Le client n'a pas laissé de commentaire.

tomas R.
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Go over the truck in better detail. The person on site was too busy with oil change customers to go over the truck with me

SANDRA T.
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I was charged for 50 miles when I only drove 30 miles. I didn't know this until I received my information in the e-mail. I wrote down the miles when I got in the truck and when I returned . I had told the young man putting down 50 miles would be ok, but I didn't drive fifty miles.

patricia V.
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Awesome Customer service. I recommend.

Thomas B.
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Have the correct tools to lift and move trailers. Don't ask the customer to help you to connect the trailer to the hitch because it is too heavy for 1 person to lift.

shirley A.
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Disappointed with truck. Most uncomfortable seat, could not adjust to find a comfortable driving position. No power door locks or power windows. No power mirrors. Could not adjust mirrors to desired positions.

Andre S.
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Le client n'a pas laissé de commentaire.

Taylor H.
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Le client n'a pas laissé de commentaire.

richard B.
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Le client n'a pas laissé de commentaire.

Steven G.
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Le client n'a pas laissé de commentaire.

Brianna B.
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Le client n'a pas laissé de commentaire.

Natashya J.
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Le client n'a pas laissé de commentaire.

Logan S.
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Great staff friendly and quick!

Michael F.
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You could have my guaranteed equipment at my guaranteed location instead of chasing me all over town to three locations to get my truck

Suat P.
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It's a mechanic shop and they don't want to do u haul I needed to connect the trailer to my truck myself They said I need to wait for them to do it And it wasn't gonna be less than 25 minutes And I returned the trailer 1 hour before the 24 hours cycle and I needed to unhook trailer myself again They said they they are busy at thi time They will check in the trailer in an hour I don't need to wait Then next day I got charged for the second day because they check in the trailer fallowing day It was a first and last time to rent from them

Rhonda W.
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The service was quick both on dispatch and receive.

Sam M.
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Very good service from the guy that helped me. Parking my car was a little bit of a problem, but they worked it out. Only thing I didn't like was they told me where my truck was parked and I had to pull it out. They didn't pull it out and bring it up front for me. Also, when I returned it a few hours later they told me to put it back in the parking spot. That was a little low class, but not a deal breaker for me. Overall I was happy.

Chris G.
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The person in charge (I think the manager) was extremely rude, I honestly think he hates doing the U-Haul part. He was rude at pick up and worst at return, he didn't even go outside when there wasn't any customers in the waiting area at all, than he charged me for an extra night hoping I wouldn't notice, when I did and confronted him about it, he said it was nothing he could do and that I had to call the 1 800#. I will never consider going back to this location!

jeff S.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

david B.
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Le client n'a pas laissé de commentaire.

Patricia C.
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There needs to someone dedicated to the desk to minimize the wait time for service. Overall pretty good customer service experience.

Timothy W.
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Trailer was clean, but had almost no brake fluid, so had very little brake function. Employees very busy with main business, had to wait 25 mins to check in and uncouple the trailer.

Carolyn D.
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Le client n'a pas laissé de commentaire.

Thomas S.
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I was a bother to the personnel, no inspected the equipment with me and I had to hook the trailer myself. No safety inspection, no one else was around. Will never go back to this location again, would rather drive out of my way next time. One of the rear lights were not working, but did not have it fixed as it would have been too big of an inconvenience to the staff.

KHIARA J.
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Le client n'a pas laissé de commentaire.

michael J.
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Le client n'a pas laissé de commentaire.

Rene W.
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Le client n'a pas laissé de commentaire.

martha W.
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Le client n'a pas laissé de commentaire.

Rene W.
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Le client n'a pas laissé de commentaire.

Charles G.
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Hair on seats, cigarette ash all over the interior, and overly sprayed down with Green stuff or something. Van had under 6000 miles on it and smelled like a old worn out vehicle. THEN when I returned it the APP wanted to make sure I Left it clean even though it was filthy when I got it. I have rented this same style Van from Millers twice in the last month down the street and it smelled like a new vehicle and was clean. I had to live with this smell for 5 hours moving my daughter.. thanks for that.

ralph H.
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Not anything to do with the locations. We had a tire issue on the interstate. John Bailey spotted us on his way home and stopped and replaced the tire before your call center could dispatch someone. He's awesome in our eyes. Dropping the trailer was an issue. I had to go to three different uhaul locations before they would accept the return. Not good business.

Christopher J.
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Easy to work with and very helpful and friendly!

Kim F.
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Le client n'a pas laissé de commentaire.

Kathryn S.
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Le client n'a pas laissé de commentaire.

Bonnie M.
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Le client n'a pas laissé de commentaire.

Marianne B.
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First I was charged too much and was told it couldnt be changed, I told him to back space. The truck had the oil light on and used more fuel Im sure. I went 35 miles. There was no odometer showing so I clocked it on my phone. They said I went 52 miles and charged me the 10.45 more. They said they never do refunds even if you have too many miles estimated. They said if I have issues take it up with UHAUL. It was like pulling teeth. This was my second time there and LAST

Edward H.
Évaluation :

make it clearer where you can return the truck there is more parking in the uhaul storage area, while parking a large truck would be very difficult if you tried to do it directly on the Grease Monkey lot

Charles R.
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Le client n'a pas laissé de commentaire.

Eric P.
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Le client n'a pas laissé de commentaire.

DENNY L.
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Blow pollen out of trailer.

Don M.
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We'll be back ??

Kathy G.
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Le client n'a pas laissé de commentaire.

Shanna L.
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Le client n'a pas laissé de commentaire.

Nelson H.
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Had to go back for my 12 blankets... I forgot to check and so did they.

David S.
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Great service at location. Easy pick up/drop off location. helpful staff. Had services performed on my personal vehicle while renting the Uhaul truck.

David H.
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Le client n'a pas laissé de commentaire.

randy V.
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Le client n'a pas laissé de commentaire.

Marvin H.
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don't wait till the day before departure to say different location for equipment requested

George B.
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Le client n'a pas laissé de commentaire.

MARK S.
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Le client n'a pas laissé de commentaire.

Justin C.
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Very helpful

James L.
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Le client n'a pas laissé de commentaire.

scott A.
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Awesome help!

ronald V.
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Le client n'a pas laissé de commentaire.

Bailey J.
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Sales rep stated because I returned the vehicle at 3:01 not 3:00 which was what the reservation was for. They charged me for another full day which is ridiculous.

elizabeth B.
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Le client n'a pas laissé de commentaire.

William W.
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I will not recommend U Haul to anyway. Rental plus 69 cents per mile. Big ripoff!

LaTonya M.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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