Very slow. Corporate procedures take too much time. Even if you enter it online, they go through again at the store. If you have a previous reservation, none of the information is recalled. The telephone reps have no latitude for judgement and just follow a corporate outline. I will use enterprise the next time.Clint W.
Trailer Rental & Towing in North Chesterfield, VA at Grease Monkey
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in North Chesterfield, VA 23235
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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When I went to pick up the truck it was mostly clean. The rep grabbed some trash from the back. No big deal on that. The thing is at no point was it explained to me that if I did an after hours drop off of the truck at the Reston Mobile location I needed to be in the truck when I completed the drop off. Lacking that info, I took pictures of the fuel level and mileage and when I go home I tried to complete the drop off but of course that would not work given that is linked to GPS location. I get it that places like Grease Monkey have a primary business and are UHaul sites. That said, I feel I got slammed with a needless charge because the person servicing me was so busy he took no time to explain anything about how the UHaul after hours drop off application works.Donald K.
Good service. I primarily used the app, but good location.Willie F.
I pulled into the uhaul storage parking lot, it took me a few minutes to realize the keys needed to be returned next door.Sarah B.
Don't fuck up their reservation TWICE and not include the equipment that was rented. Because of this the move was delayed, then it rained, my stuff got all wet because the roof leaked and all I got was a â€œsorryâ€ and a $50 credit. You guys really suck.Thomas B.
The truck was clean and the blankets were fine. My only negative comment would be that the tires should have been checked seeing I had to fill all the tires with air the day I was returning the truck. Unfortunately to do so required going to a full service gas station seeing all air pumps at others are set at only 70 psi and the trucks take 80. This was costly and time consuming which I felt should not have happened if in fact the tires were checked before we left their facility .Marvin F.
Don't charge a fee for additional mileage if locations chanageLasonja P.
Very friendly...we left something in the truck and the Very next morning they called to tell us. Would highly recommendjoan T.
Very Friendly Service! Only place I will ever go for Uhaul!Aquilino A.
This location was not where I booked my reservation. The location which I originally reserved rental pick up was 3133 E Parham Rd., Henrico, VA 23228. However, when I arrived, they said someone else had taken the trailer I had reserved earlier that week.Corban J.
It was easy to drop off the truck online. Inside the building was locked and it looked ad if there was construction going on inside. It took us some time to really figure out where the box key was located out of the buildings. But other than that everything was great.Cydni M.
Very professional and clean. Maintained safety standards during interactions. Awesome experience!stephanie S.
Improve your online reservation system so it does not break down when customers come in to pick up the equipmentRENE W.
I was very displeased with the fact that I rented a van at 8:30am on 7/7/2020 and returned it at 5:30pm on 7/8/2020 and was charged for a total of 3 days when I didn't even keep it for 48 hours. I literally only had it for a total of 33 hours. Seems a bit unfair to me.Christopher C.
Brady and Say helped to make what started as a stressful return pleasant. We had lots of problems getting a drop off location, after the original location said not to bring it to them, they were full. We had to call several times to get a location where we could drop off the rental. Finally Wesley Hinton was able to help us to set up an appropriate location.LEWISEDWIN H.
I don't even know where to begin. Have someone call me because it's too much to type.TERISHA G.
When you send out a customer and say it has approximately 3/4 of a tank and you drive 214 miles at $.89 cents a gallon and you replace the fuel you used and they come back and ding you for 5 fucking gallons at $4.99 a gallon is horseshit and I will never use U-Haul again or will I recommend you ever again. GOOD RIDDANCE!! $278.00 and I had truck for 5 hours.!!!!BRENT A.
The operator seemed put off to have to work with Uhaul. It seemed to impose on his other operation.Geoff H.
Hello, I did not order furniture pads and there was not furniture pads in the truck anyways. I did rent a Dolly but there was not a dolly in the truck. So I have been overcharged $17.00.ROGERS A.
install a sign at the U-haul storage stating to rent a truck go to the Grease Monkey officeChristopher G.
Very easy turn in process.doug B.
Acknowledge customers. I probably waited about 10 minutes before anybody looked at me. And when I said it was for uhaul, he said it's going to be a while and walked off. To turn the rental in, I also waited about 10 minutes with no acknowledgment before just doing it on my phone.GLENN K.
Go over the truck in better detail. The person on site was too busy with oil change customers to go over the truck with metomas R.
I was charged for 50 miles when I only drove 30 miles. I didn't know this until I received my information in the e-mail. I wrote down the miles when I got in the truck and when I returned . I had told the young man putting down 50 miles would be ok, but I didn't drive fifty miles.SANDRA T.