Customer Reviews for Grease Monkey
(Concessionnaire U-Haul dans le voisinage)

226 évaluations

8600 Midlothian Tpke   North Chesterfield, VA 23235

(804) 325-4985

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 7h30 am à 5h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(804) 325-4985

8600 Midlothian Tpke
North Chesterfield, VA 23235

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 7h30 am à 5h pm
  • Dim : 10h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Hector Q. 
Évaluation :
4

I was completely satisfied with the service I received.

david S. 
Évaluation :
4

Everything is fine.

Verita S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
2

I tried using the app to check in and that didn't work so I had to use the website. That also didn't work so I went inside. The person working the counter mentioned the U-Haul site was trash and seemed to not know how to check me in. After way too much time, I finally got the keys only to find out that this was the SCARIEST truck I have ever rented from you all in the years of using your service. If I went any faster than 40mph the truck would start swerving right or left. The steering wheel was so hard to keep sturdy. My hands hurt from driving all day because of how tense I was trying to keep myself and my wife from dunning

carlos T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDOLPH R. 
Évaluation :
3

I would not recommend using the self-service 24/7 pickup option. I was told my location could not be identified even though I enabled location services for the website. It was very frustrating. I had to go into Grease Monkey to get a key for the van. Thankfully they were open.

Bob H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cristina W. 
Évaluation :
3

The check engine light was on. The driver side visor was broken. I would suggest doing an inspection before a customer picks up the equipment. Signage could be improved too. The location is Grease Monkey but the equipment is next door.

Joel S N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajendra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESWILLIAM J. 
Évaluation :
5

VERY PROFESSIONAL, QUICK DELIVERY IN AND OUT IN 5 MIN.

Rene W. 
Évaluation :
1

The Uhaul drop off box should have been with the parking location. I put them in the mailbox of the Uhaul storage unit facility

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri D. 
Évaluation :
5

Everything is perfect the way it is.

Allen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph L. 
Évaluation :
5

Pickup location was good, staff was very helpful. The truck I rented desperately needed an alignment. I had to drive with the steering wheel at a 30 degree angle. Turns on the highway were pretty tense. I rented a different 15' U-Haul a few weeks ago, and that truck drove fine. Driving this truck was not enjoyable.

Andrew S. 
Évaluation :
1

Though they said this location was open, it was closed when I arrived. The parking lot I was supposed to park it was fenced in and filled with cars; I had to drive to the other UHaul location to drop off my truck and was only compensated with extra miles (that I didn't need).

Helen N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

montgomery F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma K. 
Évaluation :
3

Nothing to change. It's a car shop that does U-Haul. The truck was new so no complaints here. 👍🏾

Diron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny H. 
Évaluation :
3

we returned the auto transport the day before it was due. When we we returned the 10ft truck by the time needed, we were charged for an extra day. I called and the issue was resolved. If I had been handed a receipt instead of it being emailed, I would have been able to fix it then but, I had to wait until I had access to email to see the error.

THEODORE K. 
Évaluation :
3

Clean the windshield before renting. Also they did not have furniture fillets that were ordered

Steve R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aura D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Have the truck that's reserved or credit me something beyond a truck upgrade

Saul A. 
Évaluation :
2

Car smelled of smoke and NONE of the add ons were present when I picked up the truck. I never received furniture dollys.

Brandon M. 
Évaluation :
4

The person that helped me was great but they did not have any accessories so I had to drive to a different location to get a connection piece and return to pick up the trailer.

Mary Kay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benitra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason I. 
Évaluation :
5

Very courteous and efficient.

Lisa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tameshia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiwana P. 
Évaluation :
4

Very slow. Corporate procedures take too much time. Even if you enter it online, they go through again at the store. If you have a previous reservation, none of the information is recalled. The telephone reps have no latitude for judgement and just follow a corporate outline. I will use enterprise the next time.

Clint W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cecelia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
2

When I went to pick up the truck it was mostly clean. The rep grabbed some trash from the back. No big deal on that. The thing is at no point was it explained to me that if I did an after hours drop off of the truck at the Reston Mobile location I needed to be in the truck when I completed the drop off. Lacking that info, I took pictures of the fuel level and mileage and when I go home I tried to complete the drop off but of course that would not work given that is linked to GPS location. I get it that places like Grease Monkey have a primary business and are UHaul sites. That said, I feel I got slammed with a needless charge because the person servicing me was so busy he took no time to explain anything about how the UHaul after hours drop off application works.

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabian C. 
Évaluation :
5

Good service. I primarily used the app, but good location.

Willie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
4

I pulled into the uhaul storage parking lot, it took me a few minutes to realize the keys needed to be returned next door.

Sarah B. 
Évaluation :
3

Don't fuck up their reservation TWICE and not include the equipment that was rented. Because of this the move was delayed, then it rained, my stuff got all wet because the roof leaked and all I got was a “sorry” and a 50 $credit. You guys really suck.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UNHUI J. 
Évaluation :
4

The truck was clean and the blankets were fine. My only negative comment would be that the tires should have been checked seeing I had to fill all the tires with air the day I was returning the truck. Unfortunately to do so required going to a full service gas station seeing all air pumps at others are set at only 70 psi and the trucks take 80. This was costly and time consuming which I felt should not have happened if in fact the tires were checked before we left their facility .

Marvin F. 
Évaluation :
4

Don't charge a fee for additional mileage if locations chanage

Lasonja P. 
Évaluation :
5

Very friendly...we left something in the truck and the Very next morning they called to tell us. Would highly recommend

joan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Rien

MARTA P. 
Évaluation :
5

Very Friendly Service! Only place I will ever go for Uhaul!

Aquilino A. 
Évaluation :
3

This location was not where I booked my reservation. The location which I originally reserved rental pick up was 3133 E Parham Rd., Henrico, VA 23228. However, when I arrived, they said someone else had taken the trailer I had reserved earlier that week.

Corban J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINSTEIL Y. 
Évaluation :
4

It was easy to drop off the truck online. Inside the building was locked and it looked ad if there was construction going on inside. It took us some time to really figure out where the box key was located out of the buildings. But other than that everything was great.

Cydni M. 
Évaluation :
5

Very professional and clean. Maintained safety standards during interactions. Awesome experience!

stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELFRANCIS G. 
Évaluation :
5

Improve your online reservation system so it does not break down when customers come in to pick up the equipment

RENE W. 
Évaluation :
4

I was very displeased with the fact that I rented a van at 8:30am on 7/7/2020 and returned it at 5:30pm on 7/8/2020 and was charged for a total of 3 days when I didn't even keep it for 48 hours. I literally only had it for a total of 33 hours. Seems a bit unfair to me.

Christopher C. 
Évaluation :
5

Brady and Say helped to make what started as a stressful return pleasant. We had lots of problems getting a drop off location, after the original location said not to bring it to them, they were full. We had to call several times to get a location where we could drop off the rental. Finally Wesley Hinton was able to help us to set up an appropriate location.

LEWISEDWIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
1

I don't even know where to begin. Have someone call me because it's too much to type.

TERISHA G. 
Évaluation :
1

When you send out a customer and say it has approximately 3/4 of a tank and you drive 214 miles at $.89 cents a gallon and you replace the fuel you used and they come back and ding you for 5 fucking gallons at 4,99 $ a gallon is horseshit and I will never use U-Haul again or will I recommend you ever again. GOOD RIDDANCE!! 278,00 $ and I had truck for 5 hours.!!!!

BRENT A. 
Évaluation :
3

The operator seemed put off to have to work with Uhaul. It seemed to impose on his other operation.

Geoff H. 
Évaluation :
1

Hello, I did not order furniture pads and there was not furniture pads in the truck anyways. I did rent a Dolly but there was not a dolly in the truck. So I have been overcharged 17,00 $.

ROGERS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
3

install a sign at the U-haul storage stating to rent a truck go to the Grease Monkey office

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL J. 
Évaluation :
5

Very easy turn in process.

doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhaisa L. 
Évaluation :
1

Acknowledge customers. I probably waited about 10 minutes before anybody looked at me. And when I said it was for uhaul, he said it's going to be a while and walked off. To turn the rental in, I also waited about 10 minutes with no acknowledgment before just doing it on my phone.

GLENN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
4

Go over the truck in better detail. The person on site was too busy with oil change customers to go over the truck with me

tomas R. 
Évaluation :
3

I was charged for 50 miles when I only drove 30 miles. I didn't know this until I received my information in the e-mail. I wrote down the miles when I got in the truck and when I returned . I had told the young man putting down 50 miles would be ok, but I didn't drive fifty miles.

SANDRA T. 
Évaluation :
5

Awesome Customer service. I recommend.

patricia V. 
Évaluation :
3

Have the correct tools to lift and move trailers. Don't ask the customer to help you to connect the trailer to the hitch because it is too heavy for 1 person to lift.

Thomas B. 
Évaluation :
4

Disappointed with truck. Most uncomfortable seat, could not adjust to find a comfortable driving position. No power door locks or power windows. No power mirrors. Could not adjust mirrors to desired positions.

shirley A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natashya J. 
Évaluation :
4

Great staff friendly and quick!

Logan S. 
Évaluation :
4

You could have my guaranteed equipment at my guaranteed location instead of chasing me all over town to three locations to get my truck

Michael F. 
Non les évaluations ont été soumises pour cet établissement.

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