Customer service was disgusting lady was not letting me talk had an urge to argue with me, as my first time renting in U-Haul I sure ain’t going to go back to that location.
Kevin M
Customer Reviews for Greeley Shippers And Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Customer Service was treating me so bad she even because I can't hear very well. She said why don't you have hearing aids it was really really rude and then because I kept yes I kept the truck too long but I paid for it. it's not like I didn't pay paid for it, and she looked at me and said I will never Rent to you again.
Susan CThe people working this location were helpful enough, but the parking situation was very difficult in a large truck.
Marcela LThanks for letting us use the tow dolly. It was a pleasure as always.
Jerry JService was fine. But not much space.
Travis KExcellent customer service. I have rented a uhaul a few time from this location and will always come back they are always very helpful and very friendly. Everything is always explained very well on the rental agreement. Thank you of your wonderful service.
Cindy PReceptionist was rude from the start and than threatened me with a broom when I returned vehicle. Complete psycho.
jordan sThe truck was clean inside. But the outside of the truck was filthy, and didn't realize how unsafe it was to drive until the sun went down. With newer vehicles having headlights that throw brighter beams I couldn't see the lane recognition. I had to find a safe place to pull over & had to clean them 3 times until I felt safe enough to drive the truck to our destination.
Billy TRent for a day means a day not 4 hours. This is false advertising. Also tried to cheat me on amount of gas. Will never use this location again.
Adam TI have used this location a few times before. Never have any problems. Easy to work with.
James CFix the uhaul app!! It hasn't worked for any of my check-in's for the last 4 retals.
Richard EThis location was excellent to rent from. The issues lie in the uhaul app. Uhaul needs to improve location accuracy, ease of use and set up a business access for people who utilize uhaul frequently.
Antoine GSmall/tight parking lot. Fortunately the place was not busy at the time so hook up went smoothly enough. Just not what I expected for a U-Haul rental place.
Mike ULoved the service , easy and simple to understand / would not change a thing.
DAVID NKeep up the great work
ron SSuper friendly. Easy to find.
Donald PAnother rental without any issues. Great people to work with. I rent from this facility several times a year with no problems. Ever. Thanks Greeley shippers.
EDMUND JI dropped this off on a day the store was closed and used the U-Haul app. The app did not work and had to chat with support to finalize my return. This location shares a very small parking lot and my 26' rental truck barely fit. I have no issues with the rental locations themselves, just the on-line and app driven service that U-Haul offers.
Scott RMake cheaper for one way.
Jalynn DThe customer service is awful at this location. From initial phone call to ending return. The old man and the old lady both have terrible attitudes and shouldn't be in customer service.
Alfaro SWe did this on a Sunday, so totally online. It was very smooth. Thanks!!
Juan Hthis person was not customer friendly
robert gVery friendly and helpful!
Kimberlie HEasier online check in and out process. Video walk around, prior damage already marked.
Antoine GAnother great experience with Greeley shippers. Only issue hands nothing to do with them. U-haul web site totally messed up. I can never return my vehicle without a problem. No matter what I do I can never find my location to return. My vehicle, but Greeley shoppers always helps out. Thanks again guys.
EDMUND JGreat service
Dejuan DNothing! It was super easy!
Kristina RAnother great experience with Greeley Shippers. Only issue had nothing to do with them Every time I try using the U-Haul app to chuck in or out it can never find my location. Even though it's on. But the 800 number got it done. Thanks again Greeley Shippers.
EDMUND JThis facility always goes smooth and quick. In and out in minutes.
Ryan KVery friendly couple. Easy to use app to inspect and take pictures of any issues with the vehicle. Easy return. I would use them again if the need arises.
Bill SOnline check in and check out needs to be a little easier
Ryan BAgain great customer service, and support. Been renting vehicles, and trailers several times a year from Greeley Shippers without any issues.
EDMUND JVery friendly and efficient, clear explanation. Highly recommend. Only problem is that I did not get a receipt emailed to me after after hours check-in.
Daniel RThe host location was great. Awesome people to work with.
Shane PLocation was great however the person at the counter was not very nice
alicia zI am sure it's my fault for not fully understanding. However: I rented on Saturday just before closing. I knew they were closed on Sunday. I figured 24 hours was a loose 24 since they would not be renting on Sunday. I think I had the trailer for 29 hours because I was not worried about getting it back exact at the 24 hour mark. Got charged for 2 full days on the trailer. Really? Like I said I am sure it's my fault but I really will avoid U-Haul in the future.
Bryan HN/A .
Jim LGreat Customer Service
Rod HThe person who attend is really mean, I have been there twice and both times she talk to the people as she is mad and people is dumb.
Cesar GMake sure you extend the time the equipment is available for the customer if something goes haywire.
Rachael CBest over all experience I have ever had with uhaul
Jessie AGreat experience, thanks
Bill HOver priced
paula gVery knowledgeable and friendly service A great transaction
Sean MVery helpful knowledgeable people
Aaron SMore parking and open sooner
MARVIN RI chose to deal with everything online however, was having issues with logging in so I went inside to the front desk. Not sure her name, but the lady was super rude when I asked questions. After I finally figured out how to log on, it said the keys were inside the UHaul so I looked everywhere only to have to go back inside for them. And she rudely told me that the keys wouldn't be in there. Will definitely refer family and friends to a different location.
Crystal PVery professional
bryan bHorrible customer service
Megan Bto tigh of a place to park uhauls
Rudy SNothing, team was excellent.
JOHN HEven though this location advertised it was open until 5:00PM, it was closed. Good instructions on window about returning a truck, but a difficult parking situation.
Gary BOverall, I had a very positive experience. The app is very intuitive and makes the process convenient and fairly painless. My only complaint is that, at first, the app directed me to the wrong website. Fixing that bug would be nice. Other than that, great job.
Joseph VDo not go here unless you want to be insulted and offended. The service was horrible. We had a problem with the mobile pick up so we went into the office. We had mistyped the phone number when ordering online. She literally told us "you need to get your shit together". Um... ok... maybe she thought she was being funny? But then when we had told her I was paying, but the reservation was in my sister's name. She told us "in the future, if you don't know what you're doing is best that you don't do it". Excuse me? Ok, this isn't funny anymore, it's just rude. She was telling us she'd been in the business for 20 years, showed us the cuts on her fingers (Why? Gross.) and then she started bashing another customer. Someone had bought an auction with a lot of Buddhist objects and she expresed she doesn't understand why anyone would buy 'a bunch of weird Buddhist stuff". I study Buddhism. A lot. It's beautiful, not weird. We had to do an inspection of the truck. There were so many points of damage that hadn't been previously marked on the outside that the mobile check in wouldn't let me take enough pictures to show all of them. We had ordered to rent 2 furniture dollies. We didn't get those.
Misty BThis uhaul was rear wheel drive and it didn't help that the tires were pretty much bald. Was dangerous driving it in very very little amount of snow (an inch even where you can still see pavement???) and got stuck in 2 inches of snow on a neighborhood main road.
Omar AGreat instructions and timely help!
Amy GNot enough miles given from my location to the next. Had to pay extra.
Dixie NIncredibly slow, no bathroom available. Staff was very friendly
andre lOverall, very satisfied. Aside from a long wait while the service agent was helping another customer, the process was smooth and easy!
Courtney MEasy to rent. Very happy and satisfied. I will tell all my friends and family how satisfied I am with Uhaul. Thank You Very Much.
Rosa GAs usual, a smooth process. 5th rental this year, and never an issue. Great people to do business with.
EDMUND JAwesome group to rent from
CRAIG RAfter hours drop off. Process not easy.
Tresa B