WORST EXPERIENCE EVER! The owners weren't only rude to me, they made a poor 70+ yr old lady so upset she had to walk out using foul language. STAY AWAY From these people!!!
cinde P.
Moving Truck Rental in Greeley, CO at Greeley Shippers And Supply
(Concessionnaire U-Haul dans le voisinage)
2985 W 29th St Ste C
Greeley,
CO
80631
Pour nous contacter
2985 W 29th St Ste CGreeley, CO 80631
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h30 pm
- Sam : 8h am à 1h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/8/2021 - 5/9/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Greeley, CO 80631
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
The truck worked great for all my belongings
celeste M.- Rating:
- 2.0
1. Tried to make reservations online. Got a ‘an error occurred please try again later' I then got a call Today that I never picked up our truck- I better not be charged for both! 2. Husband had to pay $140 when picking up the truck??!???!! What for??? Then paid another $74/$79 when dropping off. At $40 a day driving 11 miles for $8 why did U-Haul take $210? 3. Picked up truck, got home to load- back door (where we load) was frozen closed. 4. Overall frustrating at u-haul: the money, the frozen door, the reservation that was made, but told me it didn't work,
Kyle R.- Rating:
- 5.0
The website was not working when I needed to return the trailer.
James A.- Rating:
- 5.0
They said we were given a local truck and was not a long distance truck. Which is why it was very slugish and slow going long distance. This location was very pleasant and willing to explain and make things right.
JOE Y.- Rating:
- 5.0
Thanks guys you are awesome!!!
Elior H.- Rating:
- 1.0
UHaul moved us to this location because the location we originally chose online did not have the trailer we reserved. We did the online check-in due to Covid which UHaul stated we should do and which was supposed to be faster. It still took 30 minutes at the place to check in and repeat everything we had entered online including payment information and for them to go to the back lot to get the trailer we had ordered in advance. The lady owner is very rude and her customer service is terrible. She is obviously not happy to be doing what she is doing. We also reserved the trailer until 6pm but we're rudely informed by the lady owner when picking it up that they close the UHaul portion of their business at 4:30. So we had to completely alter our plans for our rental based on our online reservation time. I would not recommend this location at all and would highly recommend getting more pleasant people to work here for the first improvement. We've rented from other UHaul locations and had much better experiences than this Greeley location. I would definitely go out of my way to another location to avoid this location.
Sean W.- Rating:
- 5.0
The online site was not working properly. Had to download the app to finally be able to check in the truck. Bad thing is we had already returned the keys to the lock box. Might be a good idea to let people know up front that they need to take pictures before turning in the keys.
Rachel H.- Rating:
- 5.0
I don't think that there is anything that can be done to improve. I have rented u-hauls from this location in that past and they have ALWAYS treated me with the upmost respect
Michael C.- Rating:
- 3.0
Good experience with the trailer the lady who took my ID and checked me in was very unpleasant and aggressive.
Micah S.- Rating:
- 2.0
Customer service was less then adequate. The lady at the counter made me feel like a complete idiot. Not at all friendly. I will never rent from this facility again.
MILES S.- Rating:
- 1.0
get a better app or website
Marie H.- Rating:
- 1.0
Stay away from this place. The people who run it are RUDE! The way they talk to you is so unprofessional.
Denise T.- Rating:
- 1.0
Lady at front desk was rude. I had never worked the uhaul ap before and she was very rude when I was having trouble and needing help checking out my vehicle. Almost seemed like an inconvenience to her to help me at 9am
Anthony M.- Rating:
- 3.0
I had reserved a truck and trailer to be at another location , but had to pick it up 40 minute drive away at this location , with very short notice ! No fault of this location ! But overall a very poor experience ! Probably will not use U-haul again if this is now the common practice !
PATRICK O M.- Rating:
- 3.0
Customer service needs a little work regarding how a customer is greeted and taken care of. The personnel was eager to just get me out the door and order a U-Haul online.
Enrique A.- Rating:
- 5.0
Excellent facility and experience the owner of the location was a sweetheart!
Crystal M.- Rating:
- 1.0
You guys have FALSE ADVERTISING it only said 19.95 plus .79 per mile Not Miles PLUS fuel.
Alexis S.- Rating:
- 1.0
I was emailed the wrong place to pick up.. was supposed to do in person pick up had to do it thru phone.. GET CORRECT INFO!! ALSO was paying movers by the hour was diffic
Alicia R.- Rating:
- 1.0
The lady at the front desk was very rude both on the phone and in person, not only did she argue with me about the vehicle that was being towed, but she argued with us about the vehicle we were towing it with, and it was sitting within view of her desk. Just because it is not in her computer means it must not exist. Ridiculous. I may only rent from Uhaul every couple of years, but I will never use this location again.
Zach W.- Rating:
- 2.0
Owner acts like helping customers is a big inconvenience to his day.
Jeof O.- Rating:
- 2.0
Very rude mom & pop business Ruby has not Customer service and asks as if we were bothering her by renting a uhaul. No receipt given. Their system seems ancient and crashing. Took 30 minutes to rent a truck and time was ticking on returning U-Haul I was only given 6 hours because they close at 2pm. She said truck was sweep it wasn't I found pistachios shells in there upon opening. I wouldn't recommend it
NICOLE A.- Rating:
- 2.0
I had an awful experience with Uhaul trying to check out my truck and return it. The truck made a weird sound while I was driving it. My movers I hired through the UHaul website didn't show up. I am never using this service again.
Courtnay F.- Rating:
- 1.0
The lady was extremely rude.
Rachel D.- Rating:
- 3.0
truck had no ramp . made loading heavy furniture a challenge
Doug L.