Le client n'a pas laissé de commentaire.Colin M.
Customer Reviews for Green Valley Chevron
(U-Haul Neighborhood Dealer)
Pour nous contacter
Green Valley, AZ 85614
Services dans cet établissement :
- Lun.-sam.De 9 h am à 4 h pm
- DimancheDe 9 h am à 2 h pm
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael M.
Keep up the great serviceOsbaldo N.
Le client n'a pas laissé de commentaire.BRAD T.
Very nice people and politeAntonio G.
Le client n'a pas laissé de commentaire.Victor H.
Provide the service gratis? Other than that I can't think of a thing.VES S.
Le client n'a pas laissé de commentaire.mary A.
FYI. Victoria did an outstanding job. She has excellent customer service skills. She handled an abusive customer with aplomb. I would give her outstanding marks. The location suffers from being combined with a convenience store and some of the equipment is a fair ways from the office. I would definitely recommend this location with those caveats. Mike Norvelle. 520-904-2480MICHAEL N.
Driver's side door would not close properly. It's a safety issue; you need to fix it immediately.Jef M.
Le client n'a pas laissé de commentaire.THOMAS S.
Improve your online check in system, it took me 40+ minutes to get approved, next time I will just cancel the reservation.VITALI F.
Make sure the vehicles do not smell like smoke. Maybe place air fresheners in the trucks.elsa T.
Fire Victoria. She is a horrible rude and disrespectful person to have representing your company.Maria L.
Le client n'a pas laissé de commentaire.Vitali F.
Le client n'a pas laissé de commentaire.walter S.
Again great customer servicePeter B.
Way too expensive for a local move. Mileage fee was ridiculous.JOHN Q.
If someone makes a reservation for a time outside of their business hours, they either need to make sure they put it in the system correctly.Ronald B.
Le client n'a pas laissé de commentaire.Warren W.
In our contract it stated our drop off would on Casa Verde, a 1/4 of a mile from our house. We went to drop off the trailer on Casa Verde and the employee there looked it up and said we had to take it across town to another location. This is a u haul problem not the individual location. There was an employee at GV Chevron, but she was too busy to assist. I'm glad there was 2 of us because there was no one available to help with the trailer. The employee here was nice but too busy to help.Patricia K.
Le client n'a pas laissé de commentaire.Joshua N.
Le client n'a pas laissé de commentaire.mike S.
Le client n'a pas laissé de commentaire.Nicole R.
The pickup and trip went without a hitch. However the return did not. I received an email with the drop off point at Camino Casa Verde, Green Valley AZ. When I showed up the manager told me I was wrong. He claimed he hadn't received any communication showing I was to drop it there. I showed him my email and told him I was going to leave the trailer there anyway. He told me I had to go to the other location in Green valley otherwise I'd be charged a late fee as he wasn't going to check it in despite my email. I went to the other location and got the same bunch of crap. I started to call U-Haul and they researched it to find out the other location was the right one. She checked it in anyway. A complete waste of time. I give the Chevron location an average. Casa Verde a Below Average. This is clearly a non priority add on business for both locations.Sandy J.
i had a lot of issues picking up and dropping off the truck using the app. i would not use app againsteven T.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Donna N.
Thank you very muchROMAN S.
I checked in with my phone. They say it only takes about 10 minutes and you're on your way. Please allow up to 30 minutes. It was a little confusing.joyce H.
Le client n'a pas laissé de commentaire.Gary S.
Victoria is awesome!Matthew Z.
Le client n'a pas laissé de commentaire.Suzette G.
Was set to pickup truck at 8am. Keys were not put in lockbox, so I was unable to pick it up until 9am, though I ended up being able to get it by 830am. Still not what was supposed to happen.Alan S.
Le client n'a pas laissé de commentaire.ISAAC F.
The truck was in poor condition, I was charged for a utility dolly I didn't use, and I was charged a cleaning fee for a truck I returned clean.Mark B.
Excellent service. Friendly and knowledgeable people. They know what they are doing and make the process painless.Robert C.
Everything was as expected i still have two charges on my card but I have faith one will come off. Thank you ladies!Luis A.
Need better employees. Not lie to customers. Due to medical issue they promised one thing and then went back on their word. No documentation on what I was told. I would never tell anyone to use location at Chevron on Beta St. In Green Valley. Bad badKathy L.
Everything went smoothly and quickly.robert W.
It was a very easy and friendly transaction and look forward to renting from them again.Robert W.
Le client n'a pas laissé de commentaire.Samantha S.
Employees need to give proper information & communicate information correctly. We were given incorrect information and then charged double! Very unhappy and will never use this location or possibly uhaul again.Thomas W.
Le client n'a pas laissé de commentaire.Charise M.
So far so goodFRANKLIN S.
Le client n'a pas laissé de commentaire.Georgiana C.
Le client n'a pas laissé de commentaire.marie A.
Le client n'a pas laissé de commentaire.jim G.
Everything went well. Professional and friendly.Ross F.
They had the trailer I needed.Heather F.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Francisco E.
Your equipment was inferior and representatives belligerent.Robert S.
Lady's were very nice and friendlyANDREA M.
The employees were great! The online system was terrible!Vicki B.
Le client n'a pas laissé de commentaire.Steven L.
Le client n'a pas laissé de commentaire.Chris R.
I was charged $263 for damage to a truck I did not do. There was some damage to the front bumper that was marked with a stick on plastic X and was identified but there was some damage to the plastic skirt under the bumper in close proximity to the bumper damage that not marked. When I arrived to learn why I being charged the U Haul woman was screaming at another U Haul customer and threatening to have them arrested. I spoke with the customer's wife and then the U Haul person started screaming at me yelling "no soliciting, no soliciting" at the top of her voice. This all happened outside the store in the parking area. The U Haul person then started screaming at me and threatening to call the police and have me arrested. I told her to go ahead and call the police Of course, she did not do it. Never have I ever seen a person so out of control. I called U Haul corporate about the charges and the actions of the U Haul women and they promised to have regional U Haul supervisor call me but no one did. I strongly suggest to never use U Haul, especially at this location.james N.
Was not obvious that the gas station was where to go to drop off keys. Attendant was busy manning gas station. She checked in my truck an hour after I dropped it off. Uhaul wants to charge me $140+ extra for BS charges, which I'm going to dispute.Victor H.
Friendly and helpful people.clarence J.
Furnish more pickup trucks.john S.
Le client n'a pas laissé de commentaire.Robin A.
Le client n'a pas laissé de commentaire.Larry S.
Drivers door did not close properly. Truck smelled like cigarettes.WAYNE L.
Our customer service was amazing and the truck was great. It was exactly what I needed! The only thing I would do would be to put an extra step on the 15 foot trucks. I'm pretty short and I've had surgery on my left foot and I'm still healing. It was a little bit of a stretch to get out. But that's really it! Everything was great, especially the ladies who rented the truck to me from their location! Great representation for U-Haul! I didn't get their names, but they were there at 8 AM on Tuesday April 11.SHELLI A.
Le client n'a pas laissé de commentaire.Ray S.
Lower pricesDonald M.
Le client n'a pas laissé de commentaire.FRANCISCO R.
Le client n'a pas laissé de commentaire.James O.
Le client n'a pas laissé de commentaire.Dennis C.
This reservation was quick and painless.Isaiah R.
I was overcharged and charged $20 for 4 gal of gas. I added 1 gal + @$5 for the 7 miles I traveled (confirmed on my receipt). The bed of the truck was cleaned because the previous renter left pine needles in the truck bed. My item in the truck was the upper half of the china cabinet . I paid $10 for the cleaning. I made the mistake of not cotesting the charges.jeff H.
Le client n'a pas laissé de commentaire.Anna F.
See mechanical report on the condition of the vehicle.Dan R.
Did everything on line A gal for the store came out to help me open the lock Very helpful Drove the truck 22 miles I was charge $11 and change for fuel?Jim D.
The who transaction handled well. Simple, sweet and professional..Laurel B.
Le client n'a pas laissé de commentaire.Anne P.
Le client n'a pas laissé de commentaire.Nancy O.
The door was pried loose and didn't close all the way.Charles K.
Very easyjason W.
Ladies in charge of uhaul rentals have excellent customer service. Keep up the great work.John S.
Le client n'a pas laissé de commentaire.Linda O.
Le client n'a pas laissé de commentaire.mario E.
Le client n'a pas laissé de commentaire.Walter J.
Check all equipment and walk around with customer to ensure vehicle is safe. We were given an unsafe truck which had its catalytic converter stolen and took us a whole day to get a new vehicle and we had to take time off of house moving to return to location instead of U-Haul sending new truck to our location which would've made things easier. We were also threatened that driving in dirt roads will null and void your insurance! Very unfair and not at all professionalAndrew A.
Le client n'a pas laissé de commentaire.Patrecia M.
The two ladies inside the store were extremely helpful and friendly and knowledgeable! Thank you much!Gina K.
The on line check in process is ridiculous.mark V.
Nobody could ever figure out if we had a reservation or not! We only needed this for 2-3 hoursmike E.
I used mobile check-in, which was very poorly designed, slow and not well though out.Donald B.
Request that UHaul not include the blankets and hand-truck in the cargo area by default (especially as additional cost items.) I didn't need these items and they took valuable space away from my move. Otherwise, an easy process overall. Merci!MARTIN F.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.DEBORAH A.
Newer trucks. 😊karen C.
Excellent service à la clientèleDennis L.
No furniture pads were available even though they were on my reservation I made. Had to pick-up a car carrier in Tucson adding to the millage.Leah K.
Le client n'a pas laissé de commentaire.Duane H.
The lady charge me for another day. The drop off was at five and I got there in 10 minutes before five.Gerardo P.
very nice experience, friendly staff would use again and recommend.judy G.