Nothing every thing went well. Thank you
Annie R.
Customer Reviews for Hands On Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very courteous and professional.
Veronique B.The guy seem to have rushed thru the process as he didn't confirm that the original delivery spot had closed the day prior. Then he took the adapter out to check the lights and failed to plug it back in securely which resulted in adapter falling out and me losing it along the road. I gave him my driver's license, but the rental agreement was done in my daughter's name somehow. Other than that, the dude saved me as the original place that I reserved the dolly at was closed when I arrived KKP in Orangeburg, so had I not been able to get one from him, I would have been stuck, so on one hand he was heroic but I still need my adapter and had to drive several miles without lights on the trailer.
dashunnda H.I wish I could have got his name. A real nice guy and a pleasure to talk with.
Michael D.Hands on car is the best place in Orangeburg SC to rent a u-haul. And also a great place to get your vehicle detailed. THANKS!!!!!!!!!
Walter T.Secure the equipment so it doesn't get stolen then tell me 3 or 4 days to get a replacement trailer....
Gene A.Great service .. thank you
LESTER S.Overall service was fine. Had one issue when we were having to drop off truck. We initially had truck to be dropped off at one location but system at the end wanted the truck to be dropped off at different location which was twenty additional miles, although there were several drop off sites in the original location. When we spoke with a customer service representative they indicated that all sites were at full capacity but we could call and beg one of them to accept the truck. We were grateful that Hand on Car Wash was willing to allow us to drop off at their site. System should had indicated during the initial setup that the drop off location that was chosen was not acceptable instead of at the end.
lisa F.They rented us a trailer without tail lights and the trucks engine light came on with a burning smell we had to wait for roadside assistance on the road from Orangeburg SC to Detroit with the seatbelt sensor going off terrible experience!!
LEWIS H.Everything was great
MOESHA G.Have more handtrucks or dollys available
Saundra B.They were Very professional and offer great advice such as getting insurance on equipment. Very friendly service.
GERALDINE W.The gentleman that helped me was very nice and on top of things.
Clayton B.Ok
dennis S.The visit was great, no need for improvement!
VERONICA M.Obtaining the uhaul after making reservations was extremely long and cumbersome. I even called the business for help and was simply referred back to the app.
Melika J.Aucun
JAMES S.Very pleased with the service. After several changes on my part, the service was very accommodating and always pleasant.
Cheryl M.Very good service, very helpful and considerate of the customer, answered all my questions and had suggestions to help. Very good service!
PATRICK H.When we arrived with the equipment to be returned/turned in the manager was not at the site, we were instructed by one of the workers there to just leave the equipment and it would be checked in, at this moment I only have receipt for two of the turn-ins. Please do a better job of vetting the personnel you allow to represent you to the customers who choose to use your services. I expect to receive receipt for the third return of equipment within the next twenty-four hours.
Gary P.Nothing..
Michael C.On the day that I picked up my rented U-haul, I believe everyone else was picking theirs up as well. It was a busy day. Although I did not have any issues in regards to picking up the truck or returning it, I do feel that since it was so many people picking up their U-hauls at the same time, I should not have had the same droop off time. My truck was scheduled to be picked up as 9:30am, I did not receive it until 10:15am. My return time was still scheduled for 9:30am the next day. I only had the truck for about 7 hours, I'm sure there was not a difference in the charge, but if I needed it for the full 24 hours, is there a way that the pick-up time could have reflected the drop-off time?
Tiombea G.Uhaul is very expensive I've been dealing with uhaul for decades and I'm am very unsatisfied with this company
Tito H.Customer service was excellent which means a lot to me. I do not have to shop around. First impressions all the way around is 5+ stars here means volume.
CARMEN M.Floors could be vacuumed a little bit. French fries were left under the seat.
Candice C.Nothing everything was just fine!!
Vera B.Derrick was wonderful and I give him the highest recommendation!
LARRY B.I have no support at this time. Mr. Derrick was ver professional and helpful.
Debra J.Derek was great with customer service.
Yonathan A.Train every u haul employee to be just like Derick, the owner of the place where I picked up the equipment
Christopher A.The two gentlemen that assisted me with the hookup and unhooked of the trailer were very nice and customer oriented.
TINA L.Excellent service. Love doing business with this Uhaul dealership.
waldemar G.Derick is a great guy and knows his stuff. Thanks for a great experience.
Howard F.Mr. Derrick provided exceptional services!
VICKEL D.Very good customer service
Johnny M.