Customer Reviews for Hans Valero
(Concessionnaire U-Haul dans le voisinage)

953 évaluations

2405 E Hwy 121   Lewisville, TX 75056
(Located on West Bound Access Rd at Business 121 Split)

(972) 395-0947

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(972) 395-0947

2405 E Hwy 121
Lewisville, TX 75056
(Located on West Bound Access Rd at Business 121 Split)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRANCE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki W. 
Évaluation :
5

The truck's dashboard lights did not work so a problem at night.

Robert G. 
Évaluation :
2

This U-Haul location charged our credit card not just twice, but THREE times after returning the vehicle well before the deadline. It's needlessly inconvenient having to dispute these unnecessary over-charges. I am very unhappy with this latest experience. I wish I had just called Home Depot instead. Lesson learned.

VICTOR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
3

Flawless!

Micheal D. 
Évaluation :
5

Great experience

Jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ari R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Imran M. 
Évaluation :
5

The Valero attendant was very pleasant. Good customer service. Easy and quick transaction

MANUELA V. 
Évaluation :
3

Trailer light plug on the bumper, malfunctioned whole time. Only had right side turn signal and right side bteak light only. I had to wire a jumper wire into my trailer wiring so i could at least have break lights on both right and left. Never had operational turn signals. Lucky i didn't get a ticket.

Bob H. 
Évaluation :
2

1. The gas was only half tank. They ask me to bring it back with half tank gas, it is not easy to pump gas to half tank. 2. When I book online I opt for no insurance and when I was at there for pick up I mentioned it again that I don't want insurance because I was not going far more than 10 miles, but they add it and came out more than I saw it while do the online booking.

Deepu S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karim L. 
Évaluation :
3

Have the website actually work

Andrew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Z. 
Évaluation :
5

Great location to rent from.

Amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pragadeesh P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
1

I showed up at 1PM and didn't get my Truck until 130PM. They promised me a 50 $Refund and never gave me one as it stated on their website that if my truck isn't ready when I"m there with my appointment Im guaranteed 50 $.

Katlego M. 
Évaluation :
5

Received excellent and quick assistance and checkout from Mary inside the valero. She was the only employee working and did a phenomenal job. Merci.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akwasi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle T. 
Évaluation :
2

They didn't have all the pads I requested. I was never sent the text to review the truck at check out, there was damage on both sides of truck when I picked it up. The truck and trailer both were wedged in and hard to get out.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Songju K. 
Évaluation :
3

They gave us a truck that was just returned and dirty. I saw a clean 26' parked in the lot. They had only 12 blankets and we ordered 36 blankets. They said there is a blanket shortage. So everyone is keeping their blankets and returning them?????

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis O. 
Évaluation :
1

I really hate to give a bad review but on this I have to. They gave us keys to a truck that wasn't there. Then the truck they did have, they left the windows down and it had rained also the truck wouldn't start. I had to downsize from a 17' to a 15'. The gas gauge didn't would so they guy wouldn't except the truck until the gas overflowed from the tank.

Courtney W. 
Évaluation :
2

Having to dispute charges. Took more than I owe. Customer service is way below average. Worst UHaul experience I've ever had.

Ophelia D. 
Évaluation :
2

There was only one person working the desk for both uhaul and the gas station, it was very busy and not to any fault of the worker it took over an hour to get my truck, it was very disorganized and time consuming.

Nicole C. 
Évaluation :
5

Windshield wiper fluid was out, knobs for radio is loosing its color. Overall I was very pleased. I would rate them a 5 ⭐️.

Wanda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enyonam K. 
Évaluation :
2

I went to the lady at the register of the gas station. She took my name down and went to go call for the car. The gentleman who gave her the key for the vehicle was pretty unfriendly and made us feel like a Nuisance. The gentleman I return the vehicle to didn't say a word to me. I had to wait five minutes for him to even come inside even though he saw me come in. He stayed outside picking up trash. The only words this gentleman said to me is you need to put gas and here's your contract. Just not a very friendly place. No explanation

Jacob H. 
Évaluation :
2

Best bet is to use the truck share 24/7 so you can just get the truck and go. The truck was extremely dirty on the inside. The floor mats were filthy, the truck looked like it hadn't been washed and cleaned out in years. It was gross and had old food left in it. I just needed it for under 2 hours so just dealt with it but wouldn't bother renting a pick up truck from this location again.

Brittany T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

whitney S. 
Évaluation :
3

reception was poor. attendants were rude.

margarita D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan H. 
Évaluation :
1

Truck had trash in the back. The entire truck was covered in mud, the floor, the steering wheel, the cup holders. Customer service was terrible.

Ivanna B. 
Évaluation :
3

wheel alignment was not properly maintained, it was very difficult to drive compare to other U-haul vehicles I rented recently.

Tae J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Su N. 
Évaluation :
3

They never gave me my dolly

Michael M. 
Évaluation :
5

Great equipment and value!

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L. 
Évaluation :
5

Its not to bad

William S. 
Évaluation :
1

Vehicle was pretty dirty and I was charged 6$ for gas when the gas level didn't even go down it was such a short trip won't be using you again

Charles D. 
Évaluation :
5

Nothing this location was amazing, helped out a great deal.

Ounla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia F. 
Évaluation :
1

I was misinformed about availability of trucks to get me to purchase a larger 20 foot. Not given a drop off spot

Joycalyn D. 
Évaluation :
3

More available off trailers

Stan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
1

It was obvious the truck was had not been sanitized after the last driver. There was a dog smell and dog fur on the passenger door. I never rented a trailer before and the guy was only able to hook the trailer onto the truck and direct me to get my car on the trailer. He could not help or explain how to secure the car to the trailer. I used uhaul many times and prior to this one my experience has been very professional. I was shocked at what I experienced there.

Wilma R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
3

Trucks seemed unsafe- not well cared for

Robert M. 
Évaluation :
5

not charge me for gas when i sent pictures with full tank! the gentleman correct but i was still charged i want refund

Roichelle W. 
Évaluation :
4

I am 85 years young and hard of hearing. Although I have hearing aids With All the plastic barriers because of covid it was hard for me to understand the clerk. He was very patient and wrote every ting down and we got the transaction done. Very nice young man.

Michael A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Irv Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elian S. 
Évaluation :
3

I read all the reviews on Haul site and Google. They were vastly different. I was nervous, but in need so I did it. My experience was good. I will say this, however... Check the gas gauge and mileage (take a pic). Mine was off by 1/18 of a gallon. I showed the guy, and he said he would change it. I put in more gas than I used, I didn't go over my estimated miles, and I brought it back early... I think all of those things shaped my experience positively.

Lynne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

calvin T. 
Évaluation :
4

Good enough for me.

Kyungkwan K. 
Évaluation :
4

The dolly that I rented was not available and I never got a refund.

Shannon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

The person was very busy with lots of other services but did prioritize for me. The system did not make it clear that I had already paid which is apparently rare. It took him several attempts of trying to charge me to realize it was all ready to go.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonatiuh H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katsuhiro Y. 
Évaluation :
2

Poor customer service low vehicles Availability

Pratikkumar P. 
Évaluation :
2

Paid 10 $for a dolly and there was no dolly!! Gas tank almost empty smh worst U-Haul place I ever rented from!!

Natashia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BHAVANI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
2

The van was really dirty inside the cabin and smelled and looked like it had not been sanitized.

Federico G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERNANDEZ LOPEZ F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sara H. 
Évaluation :
1

Worst U-haul facility I've ever dealt with. Unprofessional and crooked trying to swindle anything they can.

AFEEZ A. 
Évaluation :
1

The truck was extremely dirty. Almost like it hadn't been clean in months. For a period like covid where every is getting disinfected. This truck was not. I will not rent from here again

Magnus I. 
Évaluation :
1

Clean trucks and better customer service

SHAFFER S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
2

Super confusing to know where to park and what to do when arriving

GERMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeva E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberely W. 
Évaluation :
1

Highly recommend finding another U-Haul dealer! The 15' truck was due back at 4 p.m. I arrived at 4:02. The return place is a gas station. I went to counter to let him know I arrived so truck would not be late and pay for gas used. He tells me to move the truck first. Although I had parked the truck exactly where the last attendant told me to park it when returning. So I had to take keys back to move the truck. It's a tight parking lot. Too small for all the U-haul trucks, so it was difficult to park the truck without blocking other trucks and trailers. I returned to the counter, maybe 20 minutes later. Just received bill by email. He charged an extra day of rental!!! After moving all day, nobody needs an unwelcome surprise from a greedy truck rental guy. Choose a different U-haul dealer.

Michelle N. 
Évaluation :
5

Merci.

Adam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew L. 
Évaluation :
5

Pick up and drop off is always easy and fast.

Victor W. 
Évaluation :
5

Customer Service over the phone sucks, I had to cancel my online reservation and book from scratch in person.

CESAR G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KAZI D. 
Évaluation :
3

I pulled up at the gas pump to fill the tank of the truck I drove the truck 28 miles the gas tank which was supposed to be full in the needle look full when I picked it up took almost two and a half gallons of gas the chart on the rental agreement said it should have taken less than one and a half I complained to the operator who did absolutely nothing about it let me with the full gas charge for my contract that wasn't right he wouldn't do anything about it

Robert D. 
Non les évaluations ont été soumises pour cet établissement.

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