It was obvious the truck was had not been sanitized after the last driver. There was a dog smell and dog fur on the passenger door. I never rented a trailer before and the guy was only able to hook the trailer onto the truck and direct me to get my car on the trailer. He could not help or explain how to secure the car to the trailer. I used uhaul many times and prior to this one my experience has been very professional. I was shocked at what I experienced there.Wilma R.
Moving Truck Rental in Lewisville, TX at Hans Valero
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lewisville, TX 75056
(Located on West Bound Access Rd at Business 121 Split)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lewisville, TX 75056
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Trucks seemed unsafe- not well cared forRobert M.
not charge me for gas when i sent pictures with full tank! the gentleman correct but i was still charged i want refundRoichelle W.
I am 85 years young and hard of hearing. Although I have hearing aids With All the plastic barriers because of covid it was hard for me to understand the clerk. He was very patient and wrote every ting down and we got the transaction done. Very nice young man.Michael A.
I read all the reviews on Haul site and Google. They were vastly different. I was nervous, but in need so I did it. My experience was good. I will say this, however... Check the gas gauge and mileage (take a pic). Mine was off by 1/18 of a gallon. I showed the guy, and he said he would change it. I put in more gas than I used, I didn't go over my estimated miles, and I brought it back early... I think all of those things shaped my experience positively.Lynne H.
Good enough for me.Kyungkwan K.
The dolly that I rented was not available and I never got a refund.Shannon G.
The person was very busy with lots of other services but did prioritize for me. The system did not make it clear that I had already paid which is apparently rare. It took him several attempts of trying to charge me to realize it was all ready to go.John M.
Poor customer service low vehicles AvailabilityPratikkumar P.
Paid $10 for a dolly and there was no dolly!! Gas tank almost empty smh worst U-Haul place I ever rented from!!Natashia J.
The van was really dirty inside the cabin and smelled and looked like it had not been sanitized.Federico G.
Worst U-haul facility I've ever dealt with. Unprofessional and crooked trying to swindle anything they can.AFEEZ A.
The truck was extremely dirty. Almost like it hadn't been clean in months. For a period like covid where every is getting disinfected. This truck was not. I will not rent from here againMagnus I.
Clean trucks and better customer serviceSHAFFER S.
Super confusing to know where to park and what to do when arrivingGERMAN S.
Highly recommend finding another U-Haul dealer! The 15' truck was due back at 4 p.m. I arrived at 4:02. The return place is a gas station. I went to counter to let him know I arrived so truck would not be late and pay for gas used. He tells me to move the truck first. Although I had parked the truck exactly where the last attendant told me to park it when returning. So I had to take keys back to move the truck. It's a tight parking lot. Too small for all the U-haul trucks, so it was difficult to park the truck without blocking other trucks and trailers. I returned to the counter, maybe 20 minutes later. Just received bill by email. He charged an extra day of rental!!! After moving all day, nobody needs an unwelcome surprise from a greedy truck rental guy. Choose a different U-haul dealer.Michelle N.
Thank you.Adam G.
Pick up and drop off is always easy and fast.Victor W.
Customer Service over the phone sucks, I had to cancel my online reservation and book from scratch in person.CESAR G.
I pulled up at the gas pump to fill the tank of the truck I drove the truck 28 miles the gas tank which was supposed to be full in the needle look full when I picked it up took almost two and a half gallons of gas the chart on the rental agreement said it should have taken less than one and a half I complained to the operator who did absolutely nothing about it let me with the full gas charge for my contract that wasn't right he wouldn't do anything about itRobert D.
Didn't have everything I reserved.Dalton M.
The cab of the truck needed to be vacuumed badly. There were crumbs all in the cup holders and there was debris all over the floor.Katelyn C.
This review probably won't mean anything or be read. I reserved a vehicle online, provided all my information that was required. This was supposed to help expedite the pick up. In store, I still had to provide my license, I get it to confirm the customer. But having to give my card and other contact person information again, just wasted time. Please make sure the website states this will be required. Or if this was not the case, the store rep was an ass for making me provide this over again. And he was slightly unpleasant to deal with overall as well.Michelle C.
The link I was texted sent me to the wrong address. Apparently none of the map apps can locate the address.Jason V.
Parking lights and blinker did not work on passenger side of trailer even though uhaul representative checked them and said they worked. Inside of trailer full of drywall debri, nails, screws and leftover painters tape. Safety chains drug ground after uhaul hookup, I had to fix chains and clean inside of uhaul before I could use trailer. Location parking lot was not conducive to trailer rental. Very much in way of other customers, blocking gas pumps. Did not have materials as requested. Rented furniture blankets, on arrival was told none available.Brent S.