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Customer Reviews for Hanuman Krupa Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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all was perfect
JANUSZ PThe attendant was very friendly and helpful. Je les recommande fortement.
JAMILAH AThey did not have the blanket cover thingi and they took that off my bill. I got there on time and was quick.
Senait NGreat service.
Daniel SLe service à la clientèle était génial.
NATHANIEL EThey charged me for blankets on my final bill, but I never got any blankets.
Murad SThis location didn't have any of the equipment I ordered except the truck. I was forced to do a moving job without the pads to protect furniture and without the two dollies I ordered. Not having the equipment made the job much harder and it took longer. My customer wasn't happy, and I certainly won't be getting any referrals from this client. I use UHaul trucks for all of my jobs, but this might be the end. If a human being actually reads these comments, please ask someone to call me.
john gWaited over 5 mins for cashier to get off the phone and take other gas station customers before me
Dexter MCustomer services was really good, He was really friendly and kind. The truck was good clean and nice
Daniela GWell organized and professional. Great job
Lisa BNeed better customer service ,
Lan BI ordered blankets and non were svsimsnlr
Wendy BThe location was extremely convenient, being minutes from the location . Staff helped me park the truck and the drop off was done so quickly !
Janai HThe agent at the closing date was not professional at all.
gerald aSo friendly and helpful. Always. Pleasure renting from this location. Definitely recommend.
RENE JI found this location to be very friendly and with an abundance of inventory, which is not usually the case. I will definitely use them again
Michael MWhen I scheduled the truck, the website said I could use no-contact check out. When I arrived and logged in, the website said there was no truck allocated for the day. After 20 minutes on hold, I learned I needed to go inside to check out the truck. This was very frustrating (website's fault not location's) and could easily be avoided.
Diana KThe trucked has issues like AC does not work. Reseved equipment is not ready when picking up the truck. Ignoring customers and asking customers to do extra stuff like folding furniture pads. They also steal money from by claiming you destroyed their trashy equipment. This place is like a shithole.
Qi HVery friendly and professional associate.
Steven MIt's a great location The problem is the people who own it are so rude where they turn people away from there being so rude to somebody
dana fExcellent customer service from this location
Sindhu TVery friendly
stephen bThere are several opacities in the windshield. Noticeable when driving wit sun ahead and they obstruct view. Hazardous
Victor SVery professional establishment. Highly recommend it!!!
Marko PGreat service. The attendant was very friendly and accommodating. Will definitely use this location again.
Alake DInclude an ice scraper with the rental vehicle. Otherwise was a very smooth experience
David WAnother great experience.. the agent came out and greeted me and made it so nice and easy..!!
john yThe person we had to work with was TERRIBLE. He knew full well that the truck had issues and he gave it to us to 'get it out of his yard' it broke down because it would not start several times. Blessed roadside assistance correctly noted that and helped us get a replacement truck. The person at Kanuman Krupa is not worthy to represent your company!
Michael LNot to have the check engine light on, and have windshield fluid in the truck. Also the truck was rattling and making a lot of noise.
Kelly PNothing more can be done.
peter jEmployee confused with process. Equip bad condition- no surprise (had almost 200k miles) interior had exposed metal under steering wheel - unsafe, high potential for driver injury.
CARLO CVehicle was parked under a tree so it had a lot of bird droppings on it which didn't wipe away easily. Vehicle was very outdated, no backup camera, break pads worn out, steering wheel misaligned, over 110k miles, had some leftover trash from previous renter, and gas was only filled to 3/4 of a tank when I received it.
Michael CVery friendly, good customer service.
javier cGreat vehicle condition. Excellent customer service.
Joe SQuick and cordial service. Would use this place again. I have used it twice already after using another place which was unsatisfactory.
Sara LThe truck was over 150 000 miles with poor alignment, the engine barely shifted gears and poor front end alignment.... the side mirrors stuck out so far on both sides it was near impossible to drivr in between cars on the road without side swiping the cars on either side. Also, the headlights were very dim, even when the bright lights were on making seeing the road very difficult. The owner of the Marathon Gas station where I rented the truck was Very Accomadating!!!
Elizabeth tPay with cash in the future
marlon bThis is more intended for UHAUL Corporate. I set up an online account and downloaded the app and completed everything requested - license, pictures, credit card, etc. I reserve a truck every Thursday - Friday during the summer months. I don't know why I did all the work to set up an account because every time I go to pick up truck it is as if I am starting over as a new customer. The Uhaul rep types in the exact information I have put in my account. They say that they don't have access to my account. Frustrated with the pick up process not the rental location. I have no complaints with Hanuman Krupa Inc.
Kenneth SThe owner of the gas station was extremely helpful, helped us park the U-Haul and complete the return.
Lisa BGreat service from the agent st that location.
FRANCIS KKeep time.
Valerian LNot a great sight, accessibility, customer service and cleanliness.
Thomas SGreat service.
JOSE MThe rental experience was very good. I did take more current pics of the vehicle as the pics didn't reflect some of the existing damage. Even though the truck had over 100k miles on it, it still drove very well.
VITTORIO Mcharged fuel charges to scam money from me. They were rude in trying to resolve the issue. Never use this location they are crooks and liars. they give uhaul a bad name. i am sure im not the first to have problems with them. stay away and if uhaul was smart and cared about there reputation they whould get rid of them as a dealer. i can only imagine all the money they have stolen from unsuspecting customers. SAD
randolph bTire pressure indicator was low upon pickup. Upon return, gas was filled to above the starting level, but I still received a charge for 2-gallons of gas. Due to tire pressure indicator warning, the manager was also unable to determine miles driven, which led to lengthy return process.
Jonathan MOverall a very good experience. Pleasant and informative staff
Safy J