I have raised a complaint as the cargo van was not clean and had fresh paint (pictures available) and I was not able to use properly. In addition, the agent charged extra fuel without my consent saying it does not matter that I filled it up to same meter reading it was. I'm extremely disappointed as this is the first time I faced this and I have been using u-haul for the past 5 years.Qusai A.
Customer Reviews for Hawkstone G&B Fuels
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Calgary, AB T3G3T4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 8h30 pm
Heures d'ouverture spéciales
- 5/13/2021: 10h00 am - 7h30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.kevin M.
Great Service !HARVEY H.
Le client n'a pas laissé de commentaire.Aymen S.
Le client n'a pas laissé de commentaire.JEFFREY Allan F.
Le client n'a pas laissé de commentaire.Rajendra S.
Le client n'a pas laissé de commentaire.guy K.
It was insanely expensive. Will never rent a moving truck from thereJessy B.
Le client n'a pas laissé de commentaire.LANCE P.
Keep the great people working at this location. They are personable and professional. Great job.RICHARD K.
A hot coffee would be a nice touch.KEVIN R.
Convenient. Very reasonable price. Easy access. Friendly service.Robert Barry S.
Le client n'a pas laissé de commentaire.OUBIDA F.
Staff are not particularly friendly or helpful.James P.
Just slow for pick ups and drop offs. Glad to have mobile check in. Also, it's weird you don't the final bill.Peter M.
The customer service isn't the greatest. Lack of staff for helping others. Disorganized, moving boxes everywhere, sign saying people who purchase gas has priority even though if your there earlier. There was no walk around the trailer to ensure that there was no damages or anything. Just not a great experience.Nelson C.
The customer service was great, even though it seemed like this is a very busy locationDarwin E.
Le client n'a pas laissé de commentaire.LEE H.
The operator at the cashier was so unprofessional. When he was giving me the van, he said that the tank is at 3 quarter full and you need to bring it back with same amount. I told him why don't you full the tank and I bring it full too. (Last time I had this experience that bringing back the truck, I filled it so the gas indicator shows the same amount, but when returing the truck, he said that you filled it too little and he charged me extra based on some calculations he did not explain). This time he explained that they consider 1 letter consumption for every 4 kilometer of driving. I accepted it and when I brought it back, I calculated how much I need to fill, and it was less than 10 liter, but I filled 11 liter, just in case. He asked for the gas reciept and I showed him. He was happy then. When get back home, he called me and acqusing me that I lied and filled the gas into anpther car. He was so rude and when I was shocked about his call, he ended the call. I won't go to this location again and will let my friends know about it too.Ali R.
Le client n'a pas laissé de commentaire.Adena R.
Made us bring the truck back to this location which racked up extra mileage. Also said we had to fill it at his gas station. I felt like it was all about him making the most money possible.Michelle H.
Friendly and courteous.NICOLE C.
Le client n'a pas laissé de commentaire.kyle S.
No item in particular. Operators were a little hard to understand due to strong accents and masks.Donald B.
Le client n'a pas laissé de commentaire.Gennaro E.
Le client n'a pas laissé de commentaire.Adriana W.
0,22 $ millage overcharged kind of a jokeMarc N.
Please contact me for more info 403 9923536Diego G.
Le client n'a pas laissé de commentaire.Cristian B.
The owner/person at the front desk was not very accommodating and seemed to be a bit rude when I went to pick it up. I had the vehicle for 2 hours, but they started calling me after 1 1/2 hours and asked me when I would drop it off. When I went to drop off the van, they asked me to take a picture of the mileage and gas level. The gas level was good which was above the mark as compared to the time I picked it up. I drove 35 kms and put 10 liters of gas in the vehicle. They wouldn't agree initially, but when I persisted, they did. Other customers were also listening and we're laughing at him. Not a good experience for me as fas as customer satisfaction is concerned. I would have done a far better job had I been in their place. 2 stars only. I would not recommend that location to anyone else.Amit B.
Le client n'a pas laissé de commentaire.Matiullah S.
Le client n'a pas laissé de commentaire.Kenneth K.
Le client n'a pas laissé de commentaire.Juan R.
Staff at the location were rude. Sign posted at counter (in convenience/gas store) read â€œUhaul Policy: Uhaul customer wait time is 10-30 minutesâ€. As far as I am aware, this is not a Uhaul policy but rather a store policy. Truck cab was filthy (sticky cup holders with trash inside) and truck bed unswept, with screws on the floor. Truck was rented out with less than 1/4 tank, but tried to make me return it with a 1/2 tank. I rent Uhauls a few times a year for work, and this was my first time using this location. I will never return to this location.Evangeline R.
Customer service was poor. The guy kept me waiting while giving priority to his convenience store customers from behind in the queue. He was not honest in fuel level . I give him the tank above the level received, he still charged me 7 $extra for fuel. I showed him the before and after pics of the fuel guage but he he wanted to rip me off, which he did.. S.
Le client n'a pas laissé de commentaire.Randy K.
Try as much as possible to decentralize your services,at least 10km from one site to anotherSAM K.
I do not trust this franchisee. Vehicle had poor alignment and was in my view dangerous to drive (had an inspection from Jan 2021 from same location). I do not trust any location that rents vehicles with less than a full tank as it allows them to argue with the customer over 5 $of gas. I have rented from UHaul several times in past 3 months - first and last time with this location.Nicolas D.
That location needs to be closed, cos it's destroying your reputation as UHAULâ€ The representative might be the owner of that franchise, but his a very rude being. I would also drop my review on that locations page- it's a no go area to rent anything tagged UHAULâ€kingsley A.
Worked out great, trailer was ready to go. Very smooth pick up and drop off. Trailer worked out great for intended purpose. Happy with the cost and value received.JEFFREY F.
Le client n'a pas laissé de commentaire.Peter P.
Equipment was good and people were good to deal with. Merci!Bradley M.
The bloke was very rude and not helpful at allJACK S.
Le client n'a pas laissé de commentaire.Alan D.
Customer assistance in regards to hooking up to the trailer is pathetic. Assistant didn't know he shouldn't lift the trailer by the light cord and figured 2 out if 3 safety chains was sufficient, feeling that the chain for the trailer emergency brake wasn't necessary.John G.
Le client n'a pas laissé de commentaire.Alan D.
They went over and above to help me out and I would support them 100 %lance U.
Great Service.. Thank. Sid could use an assistant. He's busier than a one arm wall paper.DANIEL D.
Charged us another day for 2 hours...Jason K.
Just keep it upJAVEED I.
I rented a truck to haul some stuff to the landfill. The cost was exactly what was stated. No surprises. No issues.Kyle P.
Good place with friendly trailers, sometimes it's a bit of an ordeal to dig out the trailer you rented but super helpful people. The store could definitely be cleaned thoughAlec L.
Le client n'a pas laissé de commentaire.CHRISTOPER L.
That gas cap on the truck was broken when I received the truck then when I returned the truck, one of the workers was trying to sell my car to someoneMITCHELL B.
I rent from this location quite often and they are very helpful I highly recommend them! SandraSandra M.
Le client n'a pas laissé de commentaire.Violet R.
I felt scammed. I picked up the truck with 1/2 a tank of gas and the truck bed was very dirty. Prior to returning the truck, I swept out the the back of the truck and filled it up with gas to where I had left it. Upon speaking to the gentleman at the counter, I showed him the pictures of the truck bed and the gas tank. He then told me that I didn't put enough gas in the tank and I needed to clean out the and put in more gas because he marked the gas at being at 5/8ths rather than the true 1/2 measurement. I was returning the truck cleaner than I had received it but the cashier told me to sweep it out again. He also asked me to put 5 $more into the tank. I feel like he was scamming me in order that the bill would be over 100 $. He charged me more for mileage, but only for what I used. I did as he asked of me, put in 5 $more gas and swept out the truck bed further. I then took pictures of the gas gauge and truck bed again. He didn't ask to see them. I would happily drive across the city just to avoid using this guy again. Probably will avoid Uhaul altogether going forward.Jonathan W.
Trailer was basically in snow drift and covered with snow. No one came out to help hook up trailer to vehicle until I was already hooked up so took awhile with hitch & trailer in the snow.David W.
The vehicle got stuck in snow and u haul disowned the responsibility. I had to get it winched out at my expenserohit B.
Le client n'a pas laissé de commentaire.Igor B.
Really nice trailer and friendly staff. Didn't help me dig the trailer out of the snow which was quite a job and location is a bit of a dump but all in all would rent here againAlec L.
The vehicle was not safe to be on the roads, no winter tires causing driving and moving incredibly difficult. This vehicle should not have been rented out! First and last time I'll be using Uhaul services, very dissatisfiedJen D.
Truck had a thick layer of dust inside and the owner tried to argue about what the contract said and charge me more.CLAYTON R.
The owners are forcing to rent for few hrs where as the rate charged for 24 hrs . I will let my friends before renting it from here.ASADULLAH KHAN N.
Le client n'a pas laissé de commentaire.Wai Leung M.
Le client n'a pas laissé de commentaire.Melanie G.
Nothing. Service and equipment was great!JOEL M.
I would avoid this location at all costs, not only was the owner rude towards us he actually threatened us with additional charges that where not our fault and also threatened an 85 year old woman verbally. U haul needs to take a long look at this individuals work ethics and seriously make some changes. UNBELIEVABLE.Bruce M.
The fellow who received my return was beyond stellar. He filled the gas for me and parked the truck. Just outstanding service. The truck itself was in dire need of attention. The suspension was completely shot and the ball joints were very badly worn. It was difficult to steer straight and bordered on dangerous, especially for an inexperienced driver.Timothy C.
the 10 foot truck I had was fantastic however I did notice that the oil life is at zero percent and should be changed. Otherwise it was a great truck. I wish I could even buy one like that.KEVIN B.
Le client n'a pas laissé de commentaire.Lacey Tatiana Da G.
thanks, a flawless dayMichael Bjom B.
Le client n'a pas laissé de commentaire.Dwight R.
Le client n'a pas laissé de commentaire.Ann W.
Good service...Robert L.
Keep the same staff because they are very good. We have rented there a number of times and the people have always been very kind and helpful. Great Job.JEMIE RICHARD K.
The vendor acuse me the outside of van was dirty which he give it to me like that, I have to get angry with him before he not accuse me any moreDAVID P.
Le client n'a pas laissé de commentaire.Alaa A.
The actual storefront was a mess, and the employees were not wearing masks or enforcing masks on anyone else who came inside. The actual truck was in need of a clean, thick layers of dirt, dust, and sticky cup-holders in the front. The steering wheel was crooked, and the check engine light was on the whole time. When I asked, they brushed it off and stated "It was getting maintenance soon." There was no alternative truck, so it was either I dealt with it or canceled my rental. There was a serious lack of communication regarding return time on the vehicle and on the location it should be returned. I was constantly getting conflicting messages from employees. When I inquired about where I could return the Truck, I was told a location closer to my move would be allowed. I was even given the phone number of the closer location. When I called, I was told I had to return it to where I picked it up. I understand now that's policy for in-city rentals, but I shouldn't have been told otherwise as it just sparked confusion. I would avoid if you can, go out of your way to a different location if possible.Joseph John Mich B.
Put a warning on the website that if you logon to update personal information like U-Haul suggests you will lose your reservation!!! This is sooo not cool at all!!! It happened to me!! Then they told me my next truck reservation for Hawkstone location that I made couldn't be held... but they did end up honouring it in the end. Love the guy at Hawkstone and the 2 representatives that helped me secure my Hawkstone U-Haul rental!! Thank you!!Jennipher V.
Free coffee?JUAMITO G.
Showed up because I was directed to this location. When I got there he tried to re-direct me to another location across the city. He just didn't want to have to do any paperwork.colin B.
No help, trailer covered in snow. Sign on till warns u-haul customers are second in priority, â€œgas and store customers come first.â€ This location is close to home but that is the only thing going for it.Michael M.
Le client n'a pas laissé de commentaire.Dawn M.
Le client n'a pas laissé de commentaire.BILL T.
Le client n'a pas laissé de commentaire.ASADULLAH KHAN N.
Was over charged Then over charged for gas even though it was fullLeslie H.
Le client n'a pas laissé de commentaire.David H.
When load/weight was added to the truck, the driver's side rear tire was a little bit low. Otherwise, great and helpful service! Merci.Ronald Neil S.
The attendant was very helpfulgarth I.
Le client n'a pas laissé de commentaire.NEVIN H.
Le client n'a pas laissé de commentaire.Patti J.
Le client n'a pas laissé de commentaire.Kierra M.
the man behind the counter was very rude and impolite! I was in the store and was talking with that Indian reception and a lady came in to drop the rental U-Haul key. He left me and did her task and receive the key and did the paperwork for her and after 5 minutes he went back to me. I told him politely I was here first but you left me. He said we don't want to do argument and if you are not ok, you can go out of the store and find another U-Haul store!!! such a rude and impolite guy and I never recommend this place to anybody. I will put a review on google for public view.SALEHI E.
As stated when I picked up the truck, the inside of the driver's cab was very dirty and by the looks of it had not been cleaned through several rentals prior. Luckily I had brought sanitizer wipes to wipe down the surfacesI needed to touch prior driving off. Definitely not the level of cleanliness required in these COVID 19 timesThomas Z.
Le client n'a pas laissé de commentaire.Duane S.
I never had a bad experience like this at any rental companies. They promised to rent me a pickup truck but when I showed up this morning, they could not make it. No pickup truck at all. I thought this is ok. I took a picture of mileage and fuel gauges. Feul gauge is right in the middle. When I bought back truck (smallest truck) they told me to fill up gas. I do not know how much i need to fill. they calculate and said that I need to fill 37 dollars gas. I trusted them and and I fill 37,22 $. also I took a picture showing i filled the gas way more than I had before driving out this morning. I showed the original picture saying I filled too much. He seams unconfortable and saying deduct 10 $. I was a bit mad and thought what type of truck you drive burned 27 liter in 100kms? Do I drive millitary tank? Bad management!!!!MINHAO Y.
When I got the truck it was half full the gas. After finishing my work, I filled it to half and brought back the truck. The cashier asked me if I filled it and I said yes, and showed him a photo of the gas gauge before and after the rent. Then he asked me how much I filled, and then he did some calculations and said that I filled less than what I should, as per calculation by gas consumption and my mileage. I argued with him, but since I was in hurry, accepted the charges and paid for extra fuel. This is not an acceptable doing business. Please instruct them to respect what the customer showing as a proof and do not charge additional.Ali R.
Poor customer service, while pickup didn't assist In installing nor did any safety inspection. Person on the phone have poor communication skills and was very difficult to understand. While returning similar experience no help at all as the representative was busy eating icecream and giving sign language. I had difficulty understanding him and so I end up in wrong spot. Then he ask me to push the trailer 30ft back manually. Was little upset because he didn't tell me the first time and waited for me to unhook everything then he said I need to push myself all the way back which was totally unnecessary since my truck could do that.SK ARUJ W.
My original location for rental pickup was not able to provide me the rental as booked, so uhaul was able to coordinate and find me a similar vehicle for same day and time with less than 30 minutes notice. Appreciated the effort they put in.Catherine S.