I drove 18 kilometres , the gas gauge on the truck didn't move from 3/4 of a tank (the starting amount of the rental). The Hawkstone location determined that the UHaul policy was 1 $per every 3 kilometres for fuel. I was charged 6 $for fuel when I at most used 2,00 $ worth. The location said this was UHaul policy, but was not in my contract.Timothy Mark C.
Trailer Rental & Towing in Calgary, AB at Hawkstone G&B Fuels
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Calgary, AB T3G3T4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 8h30 pm
Heures d'ouverture spéciales
- 5/13/2021: 10h00 am - 7h30 pm
One-Way and In-Town Local Rentals in Calgary, AB T3G3T4
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Things were fine. Customer service still questionable. One person there just thinks he has to lecture you about "whatever". Don't believe he realizes that the customer is paying the freight.Bruce J.
I have raised a complaint as the cargo van was not clean and had fresh paint (pictures available) and I was not able to use properly. In addition, the agent charged extra fuel without my consent saying it does not matter that I filled it up to same meter reading it was. I'm extremely disappointed as this is the first time I faced this and I have been using u-haul for the past 5 years.Qusai A.
Great Service !HARVEY H.
It was insanely expensive. Will never rent a moving truck from thereJessy B.
Keep the great people working at this location. They are personable and professional. Great job.RICHARD K.
A hot coffee would be a nice touch.KEVIN R.
Convenient. Very reasonable price. Easy access. Friendly service.Robert Barry S.
Staff are not particularly friendly or helpful.James P.
Just slow for pick ups and drop offs. Glad to have mobile check in. Also, it's weird you don't the final bill.Peter M.
The customer service isn't the greatest. Lack of staff for helping others. Disorganized, moving boxes everywhere, sign saying people who purchase gas has priority even though if your there earlier. There was no walk around the trailer to ensure that there was no damages or anything. Just not a great experience.Nelson C.
The customer service was great, even though it seemed like this is a very busy locationDarwin E.
The operator at the cashier was so unprofessional. When he was giving me the van, he said that the tank is at 3 quarter full and you need to bring it back with same amount. I told him why don't you full the tank and I bring it full too. (Last time I had this experience that bringing back the truck, I filled it so the gas indicator shows the same amount, but when returing the truck, he said that you filled it too little and he charged me extra based on some calculations he did not explain). This time he explained that they consider 1 letter consumption for every 4 kilometer of driving. I accepted it and when I brought it back, I calculated how much I need to fill, and it was less than 10 liter, but I filled 11 liter, just in case. He asked for the gas reciept and I showed him. He was happy then. When get back home, he called me and acqusing me that I lied and filled the gas into anpther car. He was so rude and when I was shocked about his call, he ended the call. I won't go to this location again and will let my friends know about it too.Ali R.
Made us bring the truck back to this location which racked up extra mileage. Also said we had to fill it at his gas station. I felt like it was all about him making the most money possible.Michelle H.
Friendly and courteous.NICOLE C.
No item in particular. Operators were a little hard to understand due to strong accents and masks.Donald B.
$0.22 millage overcharged kind of a jokeMarc N.
Please contact me for more info 403 9923536Diego G.
The owner/person at the front desk was not very accommodating and seemed to be a bit rude when I went to pick it up. I had the vehicle for 2 hours, but they started calling me after 1 1/2 hours and asked me when I would drop it off. When I went to drop off the van, they asked me to take a picture of the mileage and gas level. The gas level was good which was above the mark as compared to the time I picked it up. I drove 35 kms and put 10 liters of gas in the vehicle. They wouldn't agree initially, but when I persisted, they did. Other customers were also listening and we're laughing at him. Not a good experience for me as fas as customer satisfaction is concerned. I would have done a far better job had I been in their place. 2 stars only. I would not recommend that location to anyone else.Amit B.
Staff at the location were rude. Sign posted at counter (in convenience/gas store) read â€œUhaul Policy: Uhaul customer wait time is 10-30 minutesâ€. As far as I am aware, this is not a Uhaul policy but rather a store policy. Truck cab was filthy (sticky cup holders with trash inside) and truck bed unswept, with screws on the floor. Truck was rented out with less than 1/4 tank, but tried to make me return it with a 1/2 tank. I rent Uhauls a few times a year for work, and this was my first time using this location. I will never return to this location.Evangeline R.
Customer service was poor. The guy kept me waiting while giving priority to his convenience store customers from behind in the queue. He was not honest in fuel level . I give him the tank above the level received, he still charged me $7 extra for fuel. I showed him the before and after pics of the fuel guage but he he wanted to rip me off, which he did.. S.
Try as much as possible to decentralize your services,at least 10km from one site to anotherSAM K.
I do not trust this franchisee. Vehicle had poor alignment and was in my view dangerous to drive (had an inspection from Jan 2021 from same location). I do not trust any location that rents vehicles with less than a full tank as it allows them to argue with the customer over $5 of gas. I have rented from UHaul several times in past 3 months - first and last time with this location.Nicolas D.
That location needs to be closed, cos it's destroying your reputation as UHAULâ€ The representative might be the owner of that franchise, but his a very rude being. I would also drop my review on that locations page- it's a no go area to rent anything tagged UHAULâ€kingsley A.
Worked out great, trailer was ready to go. Very smooth pick up and drop off. Trailer worked out great for intended purpose. Happy with the cost and value received.JEFFREY F.