Thank you guys so much!!!! Very professional
Whitney H
Customer Reviews for Hidden Acres Country Cabins
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Gas was on the little line before full but we were charged for not putting gas in but we literally filled it back up before dropping it back off. Take pics of odometer and gas hand before and after
HENRY JHe wouldn’t even come to the store to meet us.
Teresa SA+ ..have nothing to add...perfect and helpful..
Steven SI thought everything was GREAT!! A 10 out of 10. Hard to improve on a perfect 10.
Dale MI was originally supposed to drop the trailer at the Edgefield, SC location. I called the numbers as instructed twice and was told the owner would call me back. They never contacted me to arrange drop-off, nor have the contacted me since, now more than 24 hours after my initial call. I took the trailer to the Trenton, SC location, which was the next closest location to the site of original drop-off.
Raymond NNobody answered the phone or called back. I just dropped the truck off and dropped the key.
Marcus SWe just dropped it off as the lady was in a meeting and we called to see what we had to do.
Barbara LTrailer/wheels and hitch were quite rusted. It's a bit difficult to navigate the grassy/uneven loading/parking area. BUT- the customer service was great and it was extremely convenient for us. We were pleased there was availability. WE WOULD RENT FROM HERE AGAIN!
Heidi SGreat location, extremely friendly and helpful!!
Nicholas WThe service was great
Elliot PHad to haul belongings from Florida to South Carolina. Uhaul made this a painless part of our journey!
Steven WI recommend this location to all of my friends and family they are the best very helpful always there for us. Go above and beyond In every way
Dorothy RThere was a lock in the cab for the back door. While I was going up the i turned the lock over. There was a note on the lock stating there would be a charge of $10 if not returned to the porch.. This is not acceptable. It is sucker change. this $10 dollars better not show up on my credit card
Morris MThis location is very easy to deal with and everything was just right
Kenneth AKeep up the good work. The lady in Trenton is very kind and I enjoy the service.
Evelyn MEquipment was dirty and dashboard lights and tire pressure lights were on. I called them and they never answered or responded. It also took over an hour to do virtual pick up
JAMIE EEverything was okay
Janice OI put the gas back we're they said and they charged me 18$ I called back we're I checked it in she said she would give me the money back but today I looked and they took it out not good on the return part
Shawn OTrailer wall closest to the hitch was showing wear worse than I had ever seen in a trailer.
Mary PExcellent customer service
Dean CU haul representative was very nice and knowledgeable. Wonderful person and helpful. Merci.
Tim CHours of operation, for early departure. Opening at nine prevent for early departure.
CALVIN JAbsolutely pleasantly experience at the drop off location. Will drop off there again.
Amory WTook pics of gas level before and after rental, put gas back to same level, but still charged $41 for gas. Not satisfied with verification process ,feel cheated.
Guy BMy truck was dirty had a lot of dead bugs on the windows had a puddle of water on the floor candy wrapper
Carolyn Dthe manager, Joy, was a total JOY. so helpful to me and I watched her with other customers. she is a true asset to your company.
James MWonderful customer service, would not go anywhere else have used them several times always great service.
Dorothy RYes they went above and beyond and took care of the customer. Great experience
Christopher WNo one was there to receive my drop off during the business hours, I called the office number and the mailbox was full.
franklin ONo improvement needed. Always a wonderful experience from wonderful people
Dorothy RI rented a car hauler and one of the ratchet tie downs didn't work well, should be replaced.
DAVE Akeep doing the same thing.
Wright CHad issues completing the online return due to poor cell phone reception in the area. Recommend that they add a Wi-Fi connection just in case cell phone reception is poor since the process can not continue without the pic uploads which kept failing on my phone.
Melvin JKeep up good work
hayward sNothing to improve
Dean CVery nice person and helpful. Made the experience easy.
Cindy HNothing….. everything was perfect
Christian SYour computer
ANNIE BEverything was great
Rosa RShit is expensive
MACKQUEZ HNothing everything was excellent thanks
Hillary CThank you very much..
Christopher CGreat experience, wonderful workers, Hidden Acres is the only U-HAUL service I will use and recommend. Great Place
Dorothy RNothing excellent customer service. She needs to keep up the good work
Dawn SEverything was great so don't change anything
Vanessa PEverything is okay
LEE AI love Joy friendly personality, she is awesome!
Gloria GOutside site clean, no staff available for assistant even though they have a drive through window. Closes early.
Louise KThey changed my bank double I got it for one day they took double from me what was quoted. A $19 truck for one day less than 20miles was $100 dollars . I will never use them again.
Annie BKeep up tge outstanding performance!
Antavious WThe moving company connected to this location not only didn’t show up but they took my payment without refund.
Tasha JThe manger was the best
Annie BI wouldn't change anything the location very friendly and nice
Dorothy AFriendly and helpful. Convenient to my home.
Dean CAccording to what I was told having a full tank of gas and me using the truck and putting 58 miles on it and refueling, it took 19 gallons. That's 3mpg@ , that's bullshit!!! I paid 49dollars to go 58 miles? Ridiculous.
joe vPerfect, ready to do it again.
Michael D