Customer Reviews for Highland Shell
(U-Haul Neighborhood Dealer)

147 évaluations

485 Jimmy DeLoach Pkwy   Savannah, GA 31407

(912) 228-4419

Heures

  • Mon–Sun
    De 7 h am à 10 h pm

Services dans cet établissement :

Pour nous contacter

(912) 228-4419

485 Jimmy DeLoach Pkwy
Savannah, GA 31407

Services dans cet établissement :

Heures

  • Mon–Sun
    De 7 h am à 10 h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I had to wait on the side behind about 20 customers for 20 minutes because they prioritized their GAS STATION customers first. So i sat there waiting on the side so they can get "money" from them and all i needed to do was check in the U-Haul.

Curtis B. 
Évaluation :
5

Very helpful and easy to deal with. Good access in and out.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary O. 
Évaluation :
2

The truck was not clean and we prepaid for miles and you still charged me for the miles I had already paid for.

Shaun R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mavis G. 
Évaluation :
1

The person didn't return the truck and I had to get a call from uhaul asking if I returned it

RASHEEN B. 
Évaluation :
1

Took over a hour to rent after third attempt they got cost and fee's correct, tried to extend rental twice said I couldn't that I'd have to call U-Haul directly then they filled a red flag report for non return after I had extended,

Brian C. 
Évaluation :
2

it took over an hour to get truck an trailer . constant waiting on these people. the last time i rented a truck & trailer ,the people loaded trailer,checked lights & made sure everything worked. these people didnt do anything

Audly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J A P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yesenia O. 
Évaluation :
1

The staff at this location show disparagement toward customers. Recommend customer service classes.

William H. 
Évaluation :
2

I reserved a 15ft truck and a dolly and a furtinute dolly, a few days prior to my move. I got to the location and none of that was available. The lady that worked at the desk was helpful and nice, it wasnt Her fault. She offered us a larger truck at the same rate I reserved the other truck for. Still having no dolly after reserving one was very frustrating.

Sean A. 
Évaluation :
4

The wipers are humble. Needs to be changed asap.

James P. 
Évaluation :
2

Have dolly accessible Clean cargo area of trucks

Markellian W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Malik O. 
Évaluation :
2

They need to know all the rules on renting out the trucks on what u can do and not

Latoya J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giuseppe A. 
Évaluation :
5

Office was out of moving blankets and other moving supplies.

Stephen S. 
Évaluation :
1

Was lied to and cheated out of money for equipment not received. U-Haul is not doing anything to rectify the problem.

Raenae B. 
Évaluation :
1

Teach the employees how to check the equipment and know what it is.

Nicholes L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julius S. 
Évaluation :
1

Shout down

Courtney G. 
Évaluation :
5

No comments

Reinaldo R. 
Évaluation :
4

Bigger parking spaces for the bigger trucks.

Rodrick H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
5

Easy on line drop off. Although the app talks about a drop off box. There is no box. You had to take the key to C Store clerk. I would be nice if there was a sign posted to tell you that is where you have to take the key.

Don M. 
Évaluation :
1

This was the worst decision I've ever made!

Jazmine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TommieMarcia M. 
Évaluation :
5

Super nice staff.

Vickie E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON V. 
Évaluation :
2

This rental was the most disorganized, miscommunicated effort I have ever experienced from UHAul. Out of the 5 people i spoken with all of them communicated different information and made the whole process extremely frustrating during an already frustrating time. Mire than likely wont be using UHaul services in the future

Marc K. 
Évaluation :
3

I got a message less than 24 hrs on my reservation stating that I would have a bigger unit and on a location farther where I reserved, spent more of an hour To get customer support where I was offer to match my origina rate but still I got affected with more miles on my move, given the short notice I couldn't do anything else but to pay extra. The pickup day I was told that they didn't have a dolly. This experience was terrible, why do you have reservation process if you are not going to fulfill what you agree on your reservation processes? I can't blame the lady that gave me the unit at the location, because is not her fault, your reservation process can be improved.

Carlos B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victoria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
3

The truck felt like it wasn't going to get speed.

Thiesha S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cary C. 
Évaluation :
1

Show up when you are supposed to hand off the vehicle.

Hayden S. 
Évaluation :
5

Make sure your vehicles ride smooth

Edward S. 
Évaluation :
3

Location was challenging to park according to the requirements, there literally was only one option to back this size truck into spot, based on where other equipment was parked. That caused me to have to place the truck in a location that somewhat obstructs the property's entrance. No choice.

Todd H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

timothy G. 
Évaluation :
1

When I showed up to get my truck the app wasn't working. So I had to go inside, the attendant wasn't friendly, at all. When I got the truck it appeared to have about 1/4 of a tank of fuel. I returned it with the same amount. I only went 13 miles. I was charged for “savemove” and I was charged a ridiculous amount for them fueling the truck. This U-Haul location is the worst I have ever seen. One week prior I reserved a truck and when I showed up to get it, they didn't have any trucks to give me.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
3

They were more interested in serving to retail customers than the Uhaul customer, keep making me wait in between selling drinks, candy, chips etc. Other than that experience was fine.

David E V. 
Évaluation :
2

I think that the people you have working there can make a difference In the morning whey I picked up the truck the lady the help me was very helpful. At the end of the day when I return the truck the two guys that you have working there not helpful at all if anything I would not do business with that place at all again. Thanks

Cornelio P. 
Évaluation :
4

Location is literally a NIGHT and DAY difference from where I picked it up! Just soooooo much better!

Kam M. 
Évaluation :
3

Make sure the vehicle is cleaned prior to the next person getting it. Having other equipment available as stated on the site other than blankets.

Malika J. 
Évaluation :
5

The attendant was new, but very helpful. It was such a pleasant and easy experience!

Bonnie W. 
Évaluation :
3

When I picked up the truck, it only had a quarter of a tank of gas. Like car rental places you should require your customers to return trucks with a full tank. It will make it easier on everyone!

diana S. 
Évaluation :
5

Location excellent but there was garbage dumped along entryway of gas station creating a less than ideal atmosphere.

Beth M. 
Évaluation :
1

The truck I had was very nasty and didn't have any gas in it. If I could upload these pictures I would

Malika M. 
Évaluation :
1

Not charged me for gas when there wasn't any gas in there to begin with

Maynard T. 
Évaluation :
4

Customer rep very helpful and proactive!!

mark D. 
Évaluation :
2

Truck stalled and cut off… Had to return truck

Maurice S. 
Évaluation :
3

The truck was completely empty of gas and it broke down on us twice on the interstate which could have been deadly. It literally just stopped and all of the lights came on. When we returned it and told the guy, he acted like it was no big deal. Hopefully it gets serviced before the next rental!!

Tina T. 
Évaluation :
2

I don't understand why the price was so expensive. I made my account and should be much less than was charged, also I tried more than 40 minutes to talk to customer service but no one was available.

Rogerio A. 
Évaluation :
5

The only issues I had were dealing with the uhaul customer service over the phone. In person was a good experience.

Rebecca S. 
Évaluation :
4

Apple Maps & Safari have the location at the next traffic light going towards I-95 than where the location is. Had to switch to Google to check in.

Kenneth W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

Store owner was rude & truck was nasty and shaking. I was overcharged twice and store clerk brushed me off and told me there was nothing he could do but give me uhaul's phone number

Mechella H. 
Évaluation :
1

Store employee when I returned the U Haul truck was very rude. He first sent me out to take a pic of the mileage and gas hand, when I returned with that he wanted me to go and get the dolly and blankets and bring in to him. He got upset when I refused to do his job. Instead of the truck being ready when I got there with the dolly and blankets that I rented I had to load that up as well. Poor Customer Service over all. Employees are LAZY and RUDE.

Emily H. 
Évaluation :
3

I don't know what I need to say, this is the gas station rental U-haul truck. The service was ok they ask you to fill up the tank I was think you are charging on the mile why I need to fill up. But I did it anyway. Maybe next you want to read the location review first then pick where you want to rent the equipment.

david L. 
Évaluation :
2

This was not my original pick up loacation. Truck was reserved to be picked up at Skidaway drive. I arrived at 11 am for my reservation at 10:30. I called location to let them know I would be late. I arrived for a mobile pick up and website would not work to release the key. I sat in the parking lot for 3 hrs trying to go through the mobile process to get key. Called customer service and was bounced around for approx an hour. I finally got my license uploaded only to hear that it had to be reviewed by their office because the office was not open for pick up. Eventually they dispatched me to another location which was 20 mins out from the original location. I got there and still could not get the truck. By this time is after 4. I had reserved movers which I had been trying to call and confirm since 8am that morning. With no word from the movers I had to get the truck and find more movers to help me. I was not able to start moving that day because it was after 5 by the time I got a representative to assist me with Dwloach location releasing the truck. The truck was dirty, no gas in truck even though I picked it up at a gas station. On the day I was scheduled to turn in the truck the reservation showed that I was supposed to turn the truck in at a location in Savannah even though I had reserved a one way move from Savannah to Columbia sc. then they charged me for gas and another day because the reservation showed a pick up time of 10:30 am even though I didn't get the truck until after 4:30 pm. My move was a disaster. I have been a uhaul customer for years as a federal employee but I will not use them again. On my move to Savannah I paid for a storage and arrived at the uhaul location and they had no storage units available. I was in a frenzy because I was moving out of state from Miami and had no where to store my belongings for 30 day until I found a place in my new location of Columbia sc.

Jackquelyn H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
1

It took this location 2 days to check the truck in and I was charged for 2 days that the truck was sitting in their parking lot. When you call the location no one ever answers the phone!! This has been an horrible experience!!

Jalesha H. 
Évaluation :
5

Make it easy and convenient. Excellent service, have an awesome experience. Merci.

Muhammad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY W. 
Évaluation :
2

My truck was not ready when I arrived to pick it up. The gentlemen working the location was by himself trying to run a convenience store and also figure out why U haul scheduled my pick up at his location. I was not given attention to quickly expedite my reservation and instead the gentleman would stop every few minutes to ring up his other customers purchasing lotto tickets and goods from the store. The gentlemen returned and finally told me he did not have a truck available because one of the two on the lot was broken and he did not have the mileage and fuel level off the other one. He then told me it would be at least 15 minutes before he would be able to get a picture of that information off the truck. At that time I offered to take a picture for him and he handed me the key. I took the picture and then returned to him only for him to be concerned that the mileage on the truck was very high compared to what was in the system. After another 15 minutes or so the reservation was finally completed and I was on my way. I returned with the truck later that evening and would also say that the parking for the trucks is extremely dark.

Kyle M. 
Évaluation :
5

Great location and great service

Roger O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY L. 
Évaluation :
1

Receiving person not helpful nor friendly U haul in general makes the consumer do all the work upon drop off instead of the u haul person Took me an additional 2 hours and extra mileage to drop off even though there was a u haul right across the street from my home

Patricia N. 
Évaluation :
5

Easy pickup and easy drop-off. Truck had lot of miles and needed to be cleaned. Used it for a local move and it was fine for that

Pintilie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
1

Uhaul cancelled my reservation, reserved three people for the same truck. The next day I rented from another location, was told there was more gas in the truck than actual, showed pictures of fuel and mileage put four gallons of gas for 18 miles traveled , I put more gas than was needed and showed the uhaul person with pictures, u haul charged me $35 for a fuel charge Second rate business Get you act together Never will I do business with your company again

Stephen S. 
Évaluation :
5

They were very accommodating ❤️ Thank you all for making our moving experience a little less stressful!

Lisa B. 
Évaluation :
5

I asked for an appliances dolly which was not available when picking, no warning was provided ahead! When trying to check in with my phone I was expecting on receiving SMS notifications, but got emails instead, which is less practical...

JORGE A. 
Évaluation :
4

I had a vehicle reserved, was informed that they didn't have keys, was asked about getting another they told me to call u haul that they couldn't help me. When I called Uhaul the representative asked to speak to the Uhaul agent at the location, both employees initially refused to talk to the rep. The local agents were all unprofessional . in my opinion they allowed a friend to use my reserved vehicle and the friend still had the keys. I ended up with a bigger vehicle which cost me more in fuel

Danny J. 
Évaluation :
5

I WAS CHARGED TWICE AND THEY TOLD ME TO CONTACT U-HAUL WHEN IT WAS THE SITE MISTAKE. I STOPPED IN 2 DAYS BEFORE THE PICK UP DATE TO MAKE SURE i HAD A TRUCK RESERVED AS MY TEXT MESSAGE INSTRUCTED ME TO. ONLY TO FIND OUT THAT HE CHARGED MY CARD THAT DAY!! THEN WHEN I CAME ON THE ACTUAL PICK UP DAY THEY CHARGED MY CARD AGAIN!!!! WHEN I COMPLAINED THEY TOLD ME I HAD TO CONTACT U-HAUL

phyllis F. 
Évaluation :
1

My first reservation wasn't ready at the first place. I was sent to another place and the Truck was not clean inside. Cigarette smell. Cigarette box left from previous rental. Dirt all over the floor. Truck ran rough. ABS light was on. Brakes weren't good to be driving in the rain.

Shawn W. 
Évaluation :
5

Very nice and professional.

diane S. 
Évaluation :
4

My overall experience was awful when it pertains to the Uhaul rental. I traveled from Atlanta Georgia to pick up a 15 foot truck and the vehicle wasn't there. The owner rented the vehicle to another customer. I had to contact Uhaul and was given another location to pick up a larger truck. We waited for over an hour and no one showed up so that we could get the vehicle. I contacted Uhaul again and they found the Delostch Parkway location. I was on a time crunch because I had to pick up Furniture in Garden City, Georgia. I was trying to get back to Atlanta in a timely manner so that our friends could help us download the furniture in our home. The delay was a big consequence for us and I will be hesitant to use Uhaul anytime soon.

Anthony W. 
Évaluation :
5

Great service and great experience all around, recommended!

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bert G. 
Évaluation :
1

This is was the worst my experience. I will never use your service again until you change your reservation system and your stupid double rate policy.

Sergey A. 
Évaluation :
5

Everything was good

CARMEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrick M. 
Évaluation :
3

Not try to add incorrect gas charges

Laurance B. 
Évaluation :
1

Truck promised wasn't available. Had to go with a much larger truck that we didn't need....it was a gas guzzler! The check engine light was on as soon as we pulled out of the lot...but went out after we gassed up. The representative at this location couldn't have cared less about us having to go with the bigger truck, and he showed it. Very rude.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGEL G. 
Évaluation :
5

The gentleman that we felt with was very attentive to our needs , wonderful

christine D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHLEEN M. 
Évaluation :
1

Equipment was dirty. There was a safety Hazzard in the truck in terms of a big hole in the floor. Inner cab dirty with ashes and other products. Uhaul rep In store was on his personal mobile phone the entire time. Process to actually obtain uhaul much longer than usual. Overall worst uhaul experience

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhoda K. 
Évaluation :
3

I requested a truck near my house and I was put off to another town which cost me about $50 more in gas and mileage. No.one called me and told me my truck wouldn't be able to picked up at the location I requested. Then when I tried to get in touch with customer service I went 40 min without anyone answering while on hold. There's a good chance I would be purchasing from a different company in the future

Sam S. 
Non les évaluations ont été soumises pour cet établissement.

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