Easy to book online and quick pickup
Nick L
Customer Reviews for Hilltop Family Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very very bad service and will never come back
VIKAS KAgain, poor communication with head office to the dealer.
Christian LWhile booking uhaul they made fake promises like uhaul will charge 1$some cents per km but after we return the uhaul they cut more amount from account and even they don’t listen us and cooperate with us
Gagandeep SThe lady was very friendly and helpful.
Ray KVery helpful and pleasant on drop off.
Leonard BThe online check in was giving me difficulties, but the customer service was fantastic.
Bonnie GHave the licensee inform the customer of all the charges and fees before doing the rental contract. The cost of 0,89 per kilometer is ASTRONOMICAL for an around town rental. Especially since there are no free kilometers with the rental!
PETER EThe mobile check in process is terrible and difficult even for a person who is technologically proficient. It is not consistent either. This time it asked for 'assurance' and needed to contact another person to verify my identity?! They never called that person, so I had to do the check in manually at the location. This meant I was almost 30 minutes late leaving with the rental. Also, the ramp on the 20' truck I rented was broken and would not come out. Someone had to lie under the truck and push a piece of bent metal back into place before we could load/unload, again loosing time. Unfortunately, issues with uHaul tent to get ignored so seems like this is a waste of time.
Matthew SThe vehicle I had, was empty of oil, had to fill it , put 5 litres in and in a couple hours it had lost half the oil , also the vehicle was out of alignment and pulled to the right on highway driving
Buddy CEverything was great
james sThe van could have been cleaner, but it served its purpose
Scott DThe lady who was where she was very rude. I had a very bad experience everytime whenever i was booked the uhaul from this location. This time also she did same . She harrashed me alot. In endly I paid 256$ for uhaul. I never recommend to book from this store.
KAMAL SI spoke to a man at this location and confirmed drop off time. I had a reservation stating the same thing. I got a panicked and rude phone call 3 days before my drop off was due from the man's wife. She said there was a customer waiting for my vehicle and I needed to bring it back. Apparently they had double booked! This, to be honest, is not my problem - but instead of having a nice conversation with me she freaked out and hung up.
Stacey BThe truck was good. However the leady at the counter wasn't doing her job appropriately. I was waiting in the line for 10-20 minutes for the registration, but she selected other customers first and served them while I was still waiting. I never mind those things as I'm an immigrant and seen so many people like that, but after giving us the keys she was treating us like child. Unacceptable behavior.
vatsalkumar pThere was less gas in car. I had to fill $34 of gas for 40 km. Ridiculous. They should check out the fuel before giving me van.
Vinay VOriginal location pickup was not available, had requested a dolly when initially booking but did not get one at secondary location. Happy they had a truck available though!
Marie MVery good service, very polite and helpful. I would use this dealer as my 1st choice.
Rajeev KUhaul saved the day, the only issue we had was that there were a lot of service lights flashing it definitely needed to be serviced. The breaks were really hard to use but overall it was good
charlene mBest ever!!!
anthony cQuick service with the proprietor. An on site mini scraper would be handy due to sudden weather changes - frozen windshield. Overall excellent experience!
Imelyn BHave the reserved equipment available to customers. The appliance dolly I reserved was not available.
Drew SLeave fuel tank completely 'full' for next customer pick-up. Thank you very much for your service. Kind regards, David Betinvieh.
david bTheir was snow all over the vehicle. Vehicles are not properly maintained front headlights were not working. They charge me extra 70 miles without any reason i have the proofs of miles i used .
ASHMEETSINGH JI love that I could do the drop off through my phone and use the key box. Very convenient!
Stephanie MAbsolutely nothing
victor dEverything was great
KAREAN Hall good
Charles MWoman did not take my correct email information and I was charged too much! Currently have my receipt sent to manager to verify what went on.
Christine DIt was great for my first time, I was very happy.
Eamad EFriendly, helpful customer service. Very professional and thorough.
Jean LThe truck had an unpleasant exhaust noise like the muffler was about to fail. The truck is clearly not being maintained responsibly.
JOHN GThe warm and friendly customer service made this our go-to rental place for future moves.
Thomas MWell, they did not explain the promotion properly and we ended up driving for less km and pay more. And when I asked the employee if we can fix it and pay less she said oh no the vehicle has been already accepted back. Every person you call will tell you a different thing. We even returned it hours prior to scheduled return. Very disappointed in your sneaky loves UHAUL.
yeghishe iGood service, reliable
luis pRepresentative at this location was friendly and knowledgeable
Jennifer JThis specific location was very accommodating. I had a truck reserved at a different location that day and Uhaul completely screwed me over. I showed up at 9am and my truck wasnt there. The location at the gas station on Queen street in hespeler cancelled my truck and rented it out to someone else without telling me. I was left stranded, needing to be out of my house that day without a truck. I called Hilltop and they had a smaller truck available immediately and were able to help me out. Although this location was very helpful I will likely never use Uhaul again knowing head office will just cancel my rental at any time without telling me.
Jordan CCustomer service at this location is awesome. They are always friendly and helpful with everything. She made signing up fast and easy. It was a great overall experience and I would definitely recommend this location to anyone.
chad bKeep up the good work
Mohammad SNo improvements required, great experience, friendly service. Our company will be a regular customer for a long time.
Stephen CCHARGED ME TWICE AND DOESNT RESPOND TO Calls
Michael EI drove the vehicle 12km and on top of the $10 of gas I put in, they fraudulently charged me another $23 for fuel. This is pure theft. Filed a complaint with u-haul but they have chosen to ignore complaint.
WARREN P