Customer Reviews for Hinds & Hinds Storage Northside
(Concessionnaire U-Haul dans le voisinage)

99 évaluations

920 Paseo del Pueblo Norte   Taos, NM 87571

(575) 613-4091

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(575) 613-4091

920 Paseo del Pueblo Norte
Taos, NM 87571

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This was a horrible experience. The morning before our move we received a call telling us the nearest truck of our size was a 3 hour roundtrip drive away . Obviously during a move three hours is a lot of time . I was not happy but had no options so I agreed to this and scheduled a pick up for that night . An hour later I got a call saying that despite the fact they had guaranteed me this truck they had rented this truck out for the day and I couldn't pick up until morning. So I had to reschedule my moving crew. At the pick up they charged us about 300 more then what they quoted , they also did not apply the credits they had said they would to compensate me. They eventually did refund this money but it required even more of my time calling the Main number . This was a customer service failure on multiple levels and multiple times over the same incident . I would strongly recommend against using this company . Your reservation means nothing and you may find yourself without a truck on the day of your move . Horrible experience

James H. 
Évaluation :
5

It was getting too Expensive!. The rates always went up. Couldn't afford it any more.

Dolly C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley N. 
Évaluation :
5

The personnel, particularly the manager, Alice, at the north side facility were very kind and understanding when any problem arose regarding payment (which was usually the bank's fault), regarding access and any little problem that we might experience. I never worried about security, as they have proper coverage with fence, personnel, and cameras. Quality operation. LH

Oscar H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

earnest S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Good accessible location.

MARVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
5

Convenient, efficient, flexible and responsive, courteous and very professional - good people, products, place.

Jeruld W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
3

The truck was dirty inside and out with some sticky stuff in the bed of the truck so was not a pleasant launch especially given covid and ya think you would step up cleaning. Not like I got any discount either esp since it was a 24 hr rental and I only needed it for 5-6 hrs while my auto was being repaired. Also was told by a clerk at the other location that they closed at 3 pm which since the mechanic was not done made for a rushed crazy event and when I dropped my wife at the mechanics in order to rush the truck back I found out that was not true and that they had not changed the voice message and yes the clerk seemed to not know what time they closed as I explained my situation trying to figure out a solution with her of which she could offer none and then to find out she and the phone message were both incorrect that they in deed were open till 4 pm.

Sky M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira M. 
Évaluation :
5

Change of ownership brought many unwelcome changes, ranging from numerous increases in rent to cessation of sending paper bills. Emailed bills are generic (to renters at all locations) and did not include address of where to send local payment, requiring renter to look up mailing address every time. When I requested a paper bill, I was told I would have to pay extra. Long-time employee, Alice, was always helpful, friendly and sensitive to this small community, but out-of-town ownership not so much.

Holly A.  |  Expérience générale 
Évaluation :
5

You’re awesome

Jacob R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Everything was perfect...

William N. 
Évaluation :
5

The staff was great! We highly recommend

Kathy A.  |  Expérience générale 
Évaluation :
5

Had an issue with billing that was quickly resolved for, staff very friendly and take care of their customers. Would definitely recommend using this facilty.

Daniel L.  |  Expérience générale 
Évaluation :
5

It was a great experience. The facility was clean and well maintained. And the staff was friendly and helpful. I would recommend this facility for anyone with storage needs.

David R.  |  Expérience générale 
Évaluation :
5

Everything was as expected. Nice and clean and 24 hr access with a personalized code. The staff is really nice and easy to work with and even with Covid restrictions everything needed was available. I highly recommend Hinds & Hinds!

Dalton J.  |  Expérience générale 
Évaluation :
5

Dropped off after hours but have used this location before and they are very organized and practice good Covid protocols

Neil B. 
Évaluation :
5

Thanks especially to the lady at the front desk who, even though they were closing, took care of my trailer return!

William N. 
Évaluation :
5

Excellent service

Kurt D. 
Évaluation :
5

Everything at Hinds and Hinds Northside works really well. And most important are the friendly and competent staff.

Diana H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
4

I had to drop off the truck after hours. It was difficult and I was unable to do the online check in deal. I find that very annoying that i could be charged for not doing something online. When a person is moving sometimes dealing with a phone check in is impossible. However overall I appreciated Uhauls help here.

David H. 
Évaluation :
5

Stunningly easy process! Thanks for that

William N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
5

Excellent service. It is a model Uhaul provider

Kirk D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

agustin C. 
Évaluation :
5

Very helpful and courteous staff! Very easy drop off. Great experience!

Patricia R. 
Évaluation :
1

I reserved a 20 foot truck and was called two days before to inform me that I would be getting a 15 foot truck. This requires making an additional 6 hour round trip to move the stuff I needed to move. Totally unsatisfactory!

Andrew C. 
Évaluation :
5

Merci

Mark B. 
Évaluation :
5

Great staff, good prices. Very satisfied with my experience.

Benjamin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

The equipment was maintained well and gave me no mechanical problems. The exterior was covered with dirt and dust and I was unable to see the color of traffic light through the upper part of the windshield that the washer fluid and wipers could not reach, the sun glairing on the dust on the side windows and mirrors obscured my view of the traffic. I had to stop and thoroughly wash the windows off before I could do my hauling.

Paul N. 
Évaluation :
5

None, but both people we dealt with when picking up and returning were kind and helpful.

Mayer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney A. 
Évaluation :
5

The folks here were great and easy to work with. I had to make a change to my reservation because and they made everything work. Alice in particular was great!

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrance T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha S. 
Évaluation :
5

None.

Paul S. 
Évaluation :
5

Very efficient and courteous.

Jane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

just stay the same

Mary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte W. 
Évaluation :
5

appreciated the assistance when I accidentally locked the truck w/ wrong padlock, flexible in timing of picking up auto transport

Allison T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan G. 
Évaluation :
5

I have dropped off here 3x now and there has never been any issues. Glad to have this business in my community.

Diane K. 
Évaluation :
5

Great customer service!

Jill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kovi L. 
Évaluation :
5

Great job by young man.

guy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt F. 
Évaluation :
5

Sam and Alice are awesome. Thanks so much for your help during the month of August.

Nicole D. 
Évaluation :
5

Very courteous and helpful

RANDY C. 
Évaluation :
5

Nothing at this time

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara F. 
Évaluation :
5

employee wore political (Trump 2020) mask. Not what I want to deal with

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peyton A. 
Évaluation :
5

The check in process was extremely slow, especially the uploading of photographs. It was quite frustrating at times.

Francisco C. 
Évaluation :
5

Very polite people and prompt

Diane C. 
Évaluation :
4

Face masks left in truck cab.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk D. 
Évaluation :
1

Didn't tell us why there was a 100 $charge from the original price, and when reminded twice still did not apply the discount we were promised for having to drive 3hrs away from original location to pick up the truck. Also been a week and have not received refund as promised yet.

Steven P. 
Évaluation :
2

When I dropped off the unit, there was no one there. When I picked up another unit 2 weeks later, the reservation was all wrong and the gentleman was not polite but rude. He took a very long time to "re-enter" my reservation I had already had two weeks prior. His name was Sam, according to him. I don't believe he gave me his real name.

david G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Very nice people

jed N. 
Évaluation :
5

Samuel Padilla Is A Great Worker Willing To Go The Extra Mile And Make Sure Everything Is To Satisfaction. Kind,and Friendly. The Vehicle Was Well Cleaned And Maintained.. 5 Stars Guys Will Be Doing Business Again,And Telling People About U-Haul.. Thanks Guys

andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM LEON L. 
Évaluation :
4

Hello, The process went smoothly, and the woman helping me was very efficient. I ended up taking another larger unit. Susanne O'Sickey

Susanne O.  |  Réservation 
Évaluation :
3

i did not end up booking with this place.

Elvina M.  |  Réservation 
Évaluation :
5

Clean. Easy to access. Good customer service.

Lazarus K.  |  Réservation 
Évaluation :
5

The team is courteous and helpful. The units and complex are clean.

Margaret W.  |  Réservation 
Évaluation :
5

Check-in was smooth and professional. When I had a problem with the door being difficult to open and close, they moved me to a new unit, and waived the administrative fee to boot.

Brian E.  |  Réservation 
Évaluation :
5

Keep up the good work

ADELMO Q.  |  Expérience générale 
Évaluation :
5

Fast and kind. Great place to do business

Stephen J.  |  Réservation 
Évaluation :
5

All good and very nice

JOHN F.  |  Expérience générale 
Évaluation :
5

wonderful professional outstanding staff and exceptionally well maintained and continually improved facility.

RAKA S.  |  Expérience générale 
Évaluation :
5

Great storage space. It was useful for me at this time.

MICHAEL A.  |  Expérience générale 
Évaluation :
5

Great experience.

BRITTANY M.  |  Expérience générale 
Évaluation :
5

The office help was really friendly and helpful

WENDY C.  |  Expérience générale 
Non reviews have been submitted for this location.

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