Customer Reviews for HomeRoom Furniture Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of HomeRoom Furniture Inc

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Gabriel B.
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Customer did not leave a comment.

Carolyn V.
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Customer did not leave a comment.

Daniel D.
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The lady that received the equipment was very helpful and courteous.

Regina T.
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Customer did not leave a comment.

doris R.
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I was charged a 12.95 fee and do not know why. I hav attempted to contact the store and will try again today (Monday- 3/2/2020).

Christine M.
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Was very good experience

Shaw G.
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Customer did not leave a comment.

Darwin M.
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Great service on both ends.

Don Y.
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Customer did not leave a comment.

Jeff H.
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The order was for 8:00 AM, but the store didn't open until 9:00 AM. The location requested and when confirmed was indicated as the pickup site that opened at 8:00 as ordered and confirmed via phone. When I received an email post call, the location and time was different than the phone confirmation. The delay did put us behind schedule. The person who helped was very friendly and helpful and worked with us as best she could. Additionally, the truck had been used by a smoker immediately before my rental. It reeked of smoke and despite having windows open and air flowing, still smelled through the entire trip.

Roger S.
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Customer did not leave a comment.

carlos W.
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Don Y.
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This was a 2nd location when the first location sent by UHaul did not have the trailer. Better communication from UHaul is needed to confirm the location of a reserved trailer.

Thomas T.
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Earlier hours but understandable since Furniture Store Attendant went above and beyond with great help in rental procedure very helpful

Teruka S.
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Professional customer service and faster processing

Bridgett D.
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Customer did not leave a comment.

Ron E.
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When I picked up the truck it was dirty and had mud all over it. When I returned it like it was I was charged a 25.00 cleaning fee.

Christopher S.
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The back of the Uhaul was infested with roaches. I had to spend most of my moving time fogging the truck. Hoping I got them all and none are in my items.

EMMA M.
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CHARLES S.
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Teresa B.
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Lisa B.
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I reserved and paid for a 5×9 rental trailer online and completed the check in. I thought this would make for a timely departure from the business. I assumed that all I would have to do is sign the contract and wait while the equipment was hooked up. I waited as she went through each page on the computer she made several comments about how I had completed everything, paid for it and uploaded my driver's license front and back. I was then told I had to pay an additional amount; that she was unable to explain what it was for. Finally, after signing the contract and her gathering my copies she asked if I could hook up the trailer myself because her husband was out on a delivery. The weather was mid 40's and raining my biggest concern was backing my truck up to the trailer with no assistance and properly hooking up the trailer to my truck. I agreed to do it myself because I had no other options, if I wanted the trailer. I have rented a variety of moving vehicles and cargo trailers in the past and have NEVER had to hook up or do anything except drive the moving truck or watch as they hook up the cargo trailers. She didn't even accompany me outside to ensure that I had in fact hooked it up properly or that the trailer was in good condition. I am quite thankful that I did properly hook it up and made it to my destination safely. I did realize once I arrived here that I should have crossed the hook up chains in the event that the tongue become detached from the hitch it would have been able to cradle the chains and not hit the road way and potentially flip onto my vehicle. That is a really scary thought. Thankfully that did not happen. My opinion is that for safety reasons no customers should have to hook up their own equipment EVER!

Michael S.
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Stephanie D.
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chris M.
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dawn W.
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Linda H.
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Martha C.
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Sparks C.
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The truck was not at the location I requested, it was about 15 minutes further from my house. Also, they didn’t have the appliance dolly I requested. I had to drive the 26 foot truck all throughout town to THREE different locations to get one. The last place that had it was 20 minutes from my house. Total, I drove around for an hour burning gas and using up miles before I got to actually use the truck.

MARK D.
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Customer did not leave a comment.

Michelle C.
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We dropped off at night and put the key in the slot. No interaction with employees.

Carroll M.
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marquis M.
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tan T.
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Terris C.
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I say nothing, everything was perfect!

slyvia H.
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Customer did not leave a comment.

Lynne M.
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Great!!

Jeff B.
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The lady that rented me the dolly was very professional, friendly and helpful

Shameka T.
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Customer did not leave a comment.

James U.
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Nice person checking me through at pick up but I was put off from the location I rented from which I was not real happy about. Someone said the order indicated I had been spoken to or left a message but that is inaccurate. Supposedly it was because they did not have the size I reserved, but then when I went to the other location, neither did they. While they did provide me the next larger size at no extra charge, it was way more trailer than I needed and also there was no one there to help me mount it (it was WAY too heavy for me to lift and there was no jack). I had to leave and come back again with help, so 3 stops to get a trailer I reserved the previous week. There was someone there who could help when I returned it but I had already made arrangements for help. Just seemed like a cluster in several ways. The trailer was in good shape and performed well though.

lester V.
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I was surprised to see that this is a very small and poorly stocked drop off location. I did not see any identifying signage. The service person knew what to do to check my return vehicle and I was pleased. I was expecting a full service supply center. She sent me a receipt by email but I was unable to open and view it. That is why I am responding to it by way of this survey.

Annie H.
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Customer did not leave a comment.

Johnnie P.
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The service was great there was no improvement that I noticed that could have been bettered. Thanks for the experience. J.C. Phillips

SABRINA W.
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Customer did not leave a comment.

Greg C.
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Karen W.
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It will be nice if the dolly was included in the price. Over all this was a good decision, I will recommend this to a friend.

Rhonda V.
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Customer did not leave a comment.

KAREN A.
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Matthew S.
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Jamie J.
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I was a bit upset due to the fact I was charged an extra fee for using the handtrucks when clearly that should be included in the rental of the uhaul truck itself. I also put gas back in the uhaul and was still charged a fee for gas. Mileage was off and all. I was told rental would be no more than $60 but was ended up being charged over $100 dollars. I will not be renting from this location again.

Christian C.
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Customer did not leave a comment.

Bryana S.
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The trailer was not swept. During my trip, it started raining and my items inside the trailer got wet.

Rodney N.
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This location is a furniture store that rents Uhaul equipment on the side. They did not have the truck I reserved nor did they have the appliance dolly. Had to drive back to Jacksonville to get the dolly. The 26' truck was in great shape, practically brand new.

Tree G.
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Customer did not leave a comment.

Cameron S.
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Amy O.
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LONDON S.
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Really nice people!

CARLOS M.
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Angela was very helpful, professional and friendly.

Teresa P.
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When I turned the trailer in it wasn't registered under my name. The man I turned it in to was exceptionly nice. He told me he'd take care of what needed to be done.

Jim M.
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Customer did not leave a comment.

Erica C.
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Truck was not there when I arrived, sent me to another location and there was no one working that knew how to use uhaul. Delayed me 2 hours.

ansel A.
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express check=in DOES NOT WORK!!

Kayla B.
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Customer did not leave a comment.

richard R.
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The truck and trailer was covered in ants. And customer service sucked

richard B.
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Just right!

hughey R.
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Customer did not leave a comment.

CHRISTOPHER G.
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Bernice S.
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austin K.
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They didn't even help us. And was late.

kathy M.
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Did not know how to set side mirrors and the lady at the furniture store didn't either.. Need a book so the renters can learn about the about what they rent ..Right side mirror flopped in the wind all the way to SC ..Could not set it or use it .. Very bad experience with this rental...

Shakita R.
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There was nothing wrong with the location. I was just not satisfied with my rental. I got the run around. I have a manager being very very rude. I didn't get the location nor time even when they sent me to a location it wasn't for the time I needed the truck. I love to talk to cooperate or the head boss about this matter. 2565250803 please I would love to get a call to discuss my concerns

Tasha D.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

STEVE F.
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Christy S.
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My method of payment was charged $89.xx and my bill was only $76.xx.

Amanda M.
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Customer did not leave a comment.

George L.
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Check-in was pleasant. However, initially the truck had only an 1/8 of a tank of fuel. They did add fuel to a 1/4 of tank but I had to wait.

Zachary D.
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I rented an auto transport trailer. Everything went smooth with the pickup at about noon but once it got dark I realized the tail lights did not work. I was over an hour from my destination so I had to stop and purchase magnetic lights for the back of the trailer that cost me $77. When I made it home to return the U-Haul the dealer was closed so I attempted to use the o line 24 hour drop off service. It would not let me upload the photo to complete the transaction and cost me extra time to contact customer service. I hope I don't have to use U-Haul ever again.

RAYSHAWN L.
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Good cust svs

shawanda W.
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This U-haul service at this location sucks and i don't recommend it to nobody not even the homeless people don't go to this place stay away from these people

SEAN S.
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Lots of room for trades and big trucks to come and park.

William K.
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Customer did not leave a comment.

JOSEPH S.
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Robert C.
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Richard H.
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No drop box for the keys..... there was a sign to slide the keys under the door which took several minutes & then was called asking where the key was. They were very accomadating to call me back informing me all the equipment was checked in and the key was located.

Jerome B.
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Customer did not leave a comment.

HOWARD P.
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Very nice lady

MARSHALL H.
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Customer did not leave a comment.

LINDSAY W.
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Charlene B.
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steve F.
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open on time

Jackie H.
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They were very helpful.

david T.
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Customer did not leave a comment.

SALLY H.
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Customer did not leave a comment.

angie H.
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tye L.
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TERRY J.
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Lasondra C.
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MAX S.
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Everyone was very helpful

No reviews have been submitted for this location.

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