Customer Reviews for HomeRoom Furniture Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Anniston, AL 36201
Services dans cet établissement :
- Mon-Fri: 9:30 am–4 pm
- Sat: 9:30 am–2:30 pm
- Sun: Closed
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great staff, very friendly !!Jeffrey M.
Angela was absolutely amazing !!!!!!! over the past several years I have had the chance to interact with 10 or more different UHaul locations. This experience for exceeded any of my expectations!Robin R.
Le client n'a pas laissé de commentaire.Kristie G.
Le client n'a pas laissé de commentaire.Shamiya B.
I wanted to use the app to not have to talk to the person in the store However, when they asked for my references I gave them the information on the app then they kept saying it couldn't be verified but they never called my references because we were all together and our phones never went off So I went inside and it still took forever and the price on the website was not the price I had to pay I paid almost $100 just to rent the truck for less than 2 hours I'm so over it today and I will never use U-Haul againTristan A.
Le client n'a pas laissé de commentaire.TIMOTHY H.
Le client n'a pas laissé de commentaire.obi M.
Ensure the equipment is checked periodically.Rosevelt A.
Le client n'a pas laissé de commentaire.Dawn J.
This guy was fabulous. The stupid app was as helpful as Traffic was earlier, it failed. Couldn't check the truck in. THANKFULLY the man was a doll and manually checked it in. He was the only thing that went right with the whole ordeal. U-Haul will not be in my future lol not like they care. But Budget or Penske can take my money. U-Haul has changed. They need more people like at this location, and less like A Kut Above and less like the Traffic DeptKatrina V.
Le client n'a pas laissé de commentaire.Scott P.
Not a thing as far as I'm concerned.Myra D.
Le client n'a pas laissé de commentaire.Terry T.
Le client n'a pas laissé de commentaire.ROCKY M.
Le client n'a pas laissé de commentaire.LINDA S.
Le client n'a pas laissé de commentaire.ANNETTE G.
Le client n'a pas laissé de commentaire.Jeff R.
Le client n'a pas laissé de commentaire.Dustin R.
Le client n'a pas laissé de commentaire.linda M.
I don't see a need for improvementArvetta L.
The u-haul trailer part that has the coupler is too low to the ground.Jaleesa E.
Things were going great until location computer froze up, they called U-Haul tech support, they had same problem, called Edward or Ed, he had problem but found a way to get contract complete. Location implied that computer system has problems. They were very calm and professional. The trainee was listening to her supervisor and followed all instructions. After that all went well. I have been at other businesses who's employees had no idea what to do. They overcame a difficult situation. They were polite and helpful.Thomas G.
Le client n'a pas laissé de commentaire.Kent P.
Everything was greatMELVIN L.
Was very friendly and professionalAudrey P.
Le client n'a pas laissé de commentaire.TAMMY D.
Think youjerome H.
Everything went well!!Tranita G.
Make sure to update keys when repairs are made. The vehicle we were assigned had the drivers door repaired, but the key was not updated. Luckily Moe at this location was very friendly and helpful, and she was able to get us into another uhaulSusan C.
Maybe set up a free Wi-Fi link because the service was terrible for me and I have VerizonKRISTOPHER H.
Le client n'a pas laissé de commentaire.Destiny L.
might want to do checks on the trucks every time you get them back, thought the transmission was about to go out in the thing.nikki N.
Le client n'a pas laissé de commentaire.TEDDRICK D.
Friendly and welcoming. No improvements needed.Carolynn W.
Le client n'a pas laissé de commentaire.Gregory S.
Le client n'a pas laissé de commentaire.gregory G.
Le client n'a pas laissé de commentaire.alisha J.
Le client n'a pas laissé de commentaire.Manuel S.
Le client n'a pas laissé de commentaire.Willie W.
Le client n'a pas laissé de commentaire.Anthony N.
People are very nice and helpful They check to make sure everything is hooked up properly, they check to make sure lights are working properly on the trailer and take a photo of the hook up.Marilyn M.
Don't pick up from this location. They are lazy and threaten YOU when they don't do their jobs correctly. Then think it's acceptable to call your phone threatening to show up at your house and kill you.Lavarosis R.
Le client n'a pas laissé de commentaire.marilyn M.
Le client n'a pas laissé de commentaire.Deania W.
Le client n'a pas laissé de commentaire.JOHN Y.
close down this location or hire new personnelAnthony F.
Truck was unstable on the road, shook and vibrated while driving it. Rental personnel not knowledgeable about your services or procedures and she refused to issue a credit even though she made the error which cost us an overcharge.Anthony F.
The young lady who helped me with the pickup was very helpfulJAMAR S.
Le client n'a pas laissé de commentaire.Donald W.
The customer service was awesome! I do feel like the truck needed ball joints or tie rod ends the steering felt fairly loose and required a lot of correctionjacqueem P.
Le client n'a pas laissé de commentaire.Gregory J.
Le client n'a pas laissé de commentaire.TEDDRICK D.
Le client n'a pas laissé de commentaire.Ortiz B.
Still waiting on my refund, for now 3 weeks on the equipment I paid for twice. I try to call daily and still can't get anyone on the phone yet again. Turned my rental trailer in early and still waiting on the refund for the extra days that I paid for. I've emailed and still haven't received anything back.Cecilie M.
The location is a bit lackluster, but the employee who helped me was excellent. All I can suggest is maybe have someone present who can at least act as a spotter for people hooking up a box truck to a trailer.Chase D.
Le client n'a pas laissé de commentaire.Joe C.
Location was understuffed with only one person helping several people picking up/dropping off equipment, but the woman working there was friendly and did her best to accommodate everyone.Dylan D.
Le client n'a pas laissé de commentaire.Darren T.
Overall piss poor. Was $98 due when I dropped off the truck with it spotless clean and then all the sudden it's $183. Ya you won't get that because nothing was wrong with the equipment and have video proof of it.Russell A.
Le client n'a pas laissé de commentaire.Russell A.
Very friendly and nice, easy to deal with.Brad M.
Le client n'a pas laissé de commentaire.Jackie N.
Le client n'a pas laissé de commentaire.Ronald M.
The sign said call when dropping off. Tried several times? Had to leave it with what I hoped was in the security camera's view.ANDREW P.
Le client n'a pas laissé de commentaire.Jason G.
Le client n'a pas laissé de commentaire.Charlene B.
The strap was broken so i couldnt load the car on it when i returned the equipment the man at the location said i will handle it and make sure you get refunded for itMuhammed I.
Le client n'a pas laissé de commentaire.Brandon S.
Keep doing what you do keep us happy 😊 that we pick Uhaul.Rickey E.
Great service and great equipment.DONALD C.
Le client n'a pas laissé de commentaire.Courtney B.
The U-Haul website experience was terrible. Wouldn't let me pay online, and it took three people online to get the correct drop-off location. It is difficult to imagine such an archaic interface in this day and time.George N.
Le client n'a pas laissé de commentaire.Gary K.
Le client n'a pas laissé de commentaire.JEREMY P.
We returned our truck after hours. It was dark. I would not have been ok to have taken it back alone. Or just me and another female. It seems to be in a bad location. It's far off of the Main Street. It's very dark with only 1 street light barely lighting part of the parking lot. I didn't feel safe at all. I will say this. This might be a great place during the daytime but for a night return I wouldn't do it.Erasmo R.
I created them average because they did not have the appliance dolly we ordered.Michael G.
Le client n'a pas laissé de commentaire.James S.
I checked out the vehicle via mobile app, reserved a 10' truck, utility dolly, appliance dolly & furniture pads (Homeroom Furniture, Anniston, AL); my reservation was for 8a. The app charged me but none of the extras I reserved was in the truck so I had to wait another hr & 30min for them to open just for him to tell me he didn't have those things but he eventually found the appliance dolly. I asked him how do I get a refund & was told to call Uhaul. I called them but was told I needed to speak w/ personnel from the place I rented it. When I called back the lady said she couldn't do it because she wasn't there at the time & don't know what I did or didn't receive. I asked if they have utility dollies because if you don't have them, then you should know I didn't get one. So she said that would have to be done when I return the truck. The truck was returned on a non-business day, there was no way for me to secure the back of it (it wasn't secured when i got it) now she's saying the one dolly I did get wasn't in the truck. The whole ordeal was a huge headache. As I mentioned I check the truck back in on the app, Sunday morning but for some reason it didn't work (it showed where I was done on my side) but Tues I check the app looking for my refund for the dolly & pads only to see the reservation was still showing active. I want my money back but if I don't get it, I see it as a small price to pay to get Uhaul out of my life.Christina C.
Le client n'a pas laissé de commentaire.HARRY B.
Le client n'a pas laissé de commentaire.Blake E.
Their computers either did not work correctly or they did not know how to work them They were unable to provide me a receipt for picking up the equipment said I could get it off of my email but that email never came. The auto transport trailer was covered in grease and oil extremely poor condition. Was worried that it may not make the trip. Just a very very poor experience with them.John M.
RienEDWARD CLEMENS K.
Le client n'a pas laissé de commentaire.JOSHUA B.
This location was great. However, the original reservation was bad!! I was not notified that the original location did not have a truck even though I made a reservation and customer service was Zero!! The total experience was terrible.Kelvin M.
Le client n'a pas laissé de commentaire.Leslie H.
Le client n'a pas laissé de commentaire.Jay R.
Le client n'a pas laissé de commentaire.Malcolm E.
Special thanks to Kay who was the epitome of customer service. She worked with me and even helped me save money!Marvin S.
Le client n'a pas laissé de commentaire.ALLEN D.
None, it was a great experience! Thank you!!Ivy E.
I had to wait for an hour to rent my vehicle because their computer wouldn't connect. The time for pickup was changed from my requested time of 5pm. I had to take off early from work because it was a pickup for 330pm. THis is my second time renting and it was a cluster mess then too.Douglas O.
My only contact with this location was dropping off the vehicle.Deborah C.
The customer service was awfulTonya H.
Le client n'a pas laissé de commentaire.Jacqueline D.
Le client n'a pas laissé de commentaire.CYNTHIA F.
Le client n'a pas laissé de commentaire.REGMILD H.
Awesome workers that delivered warm professional serviceGWENDOLYN P.
Le client n'a pas laissé de commentaire.SIERRA B.
The service where I rented the U-haul was great. I will do my business there every time I need to rent a U-haul. Very pleased ??FATICIA G.