Le client n'a pas laissé de commentaire.
Micheal B
Customer Reviews for HomeRoom Furniture Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I self-returned but there is no N/A available on the questions regarding individuals.
stephanie aQuick and easy process. Good clean equipment.
IGOR EFirst I asked for an Appliance dolly, I was given a utility dolly, The workers I hired had to work to move the fridge, washer, and dryer more than was expected. I don't like to treat people that way, I told them I had the proper equipment booked. The app was somewhat confusing, I Immediately tried to change some details over the phone and the agent was no help at all. A simple change of drop-off location could have saved me half of the trip cost. cost per mileage is ridiculous, there should be an unlimited option when customers are willing to pay. I will be using a competitor for my future needs.
Latonia HU all was awesome
Gay KTruck was dirty, didn't get the dolly I paid for, tires were worn to the point that the belt was showing. Had to be changed before I could continue my move. Cost me several hours of my time. Didn't get the mileage I was told I'd receive for going out of town to get a truck for a one way move. Will not rent a U-Haul again. Will not recommend U-Haul to anyone as well
Jeffery FI went to pick up my living room set and a bedroom set. But I was only able to get my living room set. The truck was acting up I couldn't drive it
THERESA SGood service thanks
MAURICE OVery friendly and checking in truck was very fast and efficient. Would highly recommend.
Lori RChristian cleaning services drop off does not exist so had to use this one. Empty abandoned looking parking lot
Trevor DThis location was helpful with getting the U-Haul attached to my car and helped me with any questions I had.
Kelly PThe location was great. The employees bent over backwards to help us. UHAUL was the issue. Apparently if you make a reservation a month in advance all kinds of ridiculousness happens. We reserved a 15 ft truck and an auto transport. 2 days before - we were told we have a 26ft truck and a tow dolly. WTH?! Apparently reservations mean nothing to UHAUL, to say I am frustrated is an understatement. When we arrived at HomeRoom Furniture, the car dolly was added to our reservation. Way to go UHAUL. I am planning to give my opinion on social media. Absolutely ridiculous
Phillip HClerk couldn't get the other authorized driver registered so I was forced to do all the driving. Interior of truck was not clean. Water in the passenger door handle that got all over the passenger when she shut the door. Cup holders were disgusting. Gas light was on so I had to immediately get to a gas station.
Tiffiany DEverything was good
Angelica PThe staff was very helpful and friendly. The experience was easy I would recommend this place
Eddy LEverything was good.
PAMELA PIt was a seemless experience. No complaints
Douglas RGreat costumer service.v
chuck sPerfect
JUANITA WRien
EDDIE LGreat staff, very friendly !!
Jeffrey MAngela was absolutely amazing !!!!!!! over the past several years I have had the chance to interact with 10 or more different UHaul locations. This experience for exceeded any of my expectations!
Robin RI wanted to use the app to not have to talk to the person in the store However, when they asked for my references I gave them the information on the app then they kept saying it couldn’t be verified but they never called my references because we were all together and our phones never went off So I went inside and it still took forever and the price on the website was not the price I had to pay I paid almost $100 just to rent the truck for less than 2 hours I’m so over it today and I will never use U-Haul again
Tristan AEnsure the equipment is checked periodically.
Rosevelt AThis guy was fabulous. The stupid app was as helpful as Traffic was earlier, it failed. Couldn't check the truck in. THANKFULLY the man was a doll and manually checked it in. He was the only thing that went right with the whole ordeal. U-Haul will not be in my future lol not like they care. But Budget or Penske can take my money. U-Haul has changed. They need more people like at this location, and less like A Kut Above and less like the Traffic Dept
Katrina VNot a thing as far as I'm concerned.
Myra DI don’t see a need for improvement
Arvetta LThe u-haul trailer part that has the coupler is too low to the ground.
Jaleesa EThings were going great until location computer froze up, they called U-Haul tech support, they had same problem, called Edward or Ed, he had problem but found a way to get contract complete. Location implied that computer system has problems. They were very calm and professional. The trainee was listening to her supervisor and followed all instructions. After that all went well. I have been at other businesses who's employees had no idea what to do. They overcame a difficult situation. They were polite and helpful.
Thomas GEverything was great
MELVIN LWas very friendly and professional
Audrey PThink you
jerome hEverything went well!!
Tranita GMake sure to update keys when repairs are made. The vehicle we were assigned had the drivers door repaired, but the key was not updated. Luckily Moe at this location was very friendly and helpful, and she was able to get us into another uhaul
Susan CMaybe set up a free Wi-Fi link because the service was terrible for me and I have Verizon
KRISTOPHER Hmight want to do checks on the trucks every time you get them back, thought the transmission was about to go out in the thing.
nikki nFriendly and welcoming. No improvements needed.
Carolynn WPeople are very nice and helpful They check to make sure everything is hooked up properly, they check to make sure lights are working properly on the trailer and take a photo of the hook up.
Marilyn MDon't pick up from this location. They are lazy and threaten YOU when they don't do their jobs correctly. Then think it's acceptable to call your phone threatening to show up at your house and kill you.
Lavarosis Rclose down this location or hire new personnel
Anthony FTruck was unstable on the road, shook and vibrated while driving it. Rental personnel not knowledgeable about your services or procedures and she refused to issue a credit even though she made the error which cost us an overcharge.
Anthony FThe young lady who helped me with the pickup was very helpful
JAMAR SThe customer service was awesome! I do feel like the truck needed ball joints or tie rod ends the steering felt fairly loose and required a lot of correction
jacqueem pStill waiting on my refund, for now 3 weeks on the equipment I paid for twice. I try to call daily and still can't get anyone on the phone yet again. Turned my rental trailer in early and still waiting on the refund for the extra days that I paid for. I've emailed and still haven't received anything back.
Cecilie MThe location is a bit lackluster, but the employee who helped me was excellent. All I can suggest is maybe have someone present who can at least act as a spotter for people hooking up a box truck to a trailer.
Chase DLocation was understuffed with only one person helping several people picking up/dropping off equipment, but the woman working there was friendly and did her best to accommodate everyone.
Dylan D