NOT HOMEROOMâ€™s FAULT. UHAUL WEBSITE & TEXTING FAULT. Please read. At 7:57 am, received a confirmation text for the pickup location matching the location on the website from the previous day. When I went to that location, the representative said they had no record of me being able to pick up there. I went on the Uhaul website and found that the pickup location had changed (between 8 am - 10 am). Why was the location changed 2 hours after I received the text message confirming the pickup location. We had to drive 15 miles to the pickup location now on the website. THIS IS A BIG FAILURE! The truck was fine. Didnâ€™t pay for the dolly, but there was one inside anyway. After getting the key, there were multiple trucks. Had to try multiple key holes of Uhaul trucks to find the right one. This shouldnâ€™t be our responsibility. The location should point us to the specific truck. The label attached to the truck is on the dashboard. Should be on the outside of the truck in a consistent place so we could determine the right one.
Moving Truck Rental in Anniston, AL at HomeRoom Furniture Inc
Moving to or from Anniston, AL 36201? Get FREE truck rental rate quotes at HomeRoom Furniture Inc.
Get FREE moving truck, pickup truck and cargo van rental quotes at HomeRoom Furniture Inc
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Anniston, AL.
Cargo vans and pickup truck rentals in Anniston, AL
U-Haul cargo van rentals and pickup trucks in Anniston, AL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Anniston, AL 36201. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The lady that received the equipment was very helpful and courteous.
I was charged a 12.95 fee and do not know why. I hav attempted to contact the store and will try again today (Monday- 3/2/2020).
Was very good experience
Great service on both ends.
The order was for 8:00 AM, but the store didn't open until 9:00 AM. The location requested and when confirmed was indicated as the pickup site that opened at 8:00 as ordered and confirmed via phone. When I received an email post call, the location and time was different than the phone confirmation. The delay did put us behind schedule. The person who helped was very friendly and helpful and worked with us as best she could. Additionally, the truck had been used by a smoker immediately before my rental. It reeked of smoke and despite having windows open and air flowing, still smelled through the entire trip.
This was a 2nd location when the first location sent by UHaul did not have the trailer. Better communication from UHaul is needed to confirm the location of a reserved trailer.
Earlier hours but understandable since Furniture Store Attendant went above and beyond with great help in rental procedure very helpful
Professional customer service and faster processing
When I picked up the truck it was dirty and had mud all over it. When I returned it like it was I was charged a 25.00 cleaning fee.
The back of the Uhaul was infested with roaches. I had to spend most of my moving time fogging the truck. Hoping I got them all and none are in my items.
I reserved and paid for a 5Ã—9 rental trailer online and completed the check in. I thought this would make for a timely departure from the business. I assumed that all I would have to do is sign the contract and wait while the equipment was hooked up. I waited as she went through each page on the computer she made several comments about how I had completed everything, paid for it and uploaded my driver's license front and back. I was then told I had to pay an additional amount; that she was unable to explain what it was for. Finally, after signing the contract and her gathering my copies she asked if I could hook up the trailer myself because her husband was out on a delivery. The weather was mid 40's and raining my biggest concern was backing my truck up to the trailer with no assistance and properly hooking up the trailer to my truck. I agreed to do it myself because I had no other options, if I wanted the trailer. I have rented a variety of moving vehicles and cargo trailers in the past and have NEVER had to hook up or do anything except drive the moving truck or watch as they hook up the cargo trailers. She didn't even accompany me outside to ensure that I had in fact hooked it up properly or that the trailer was in good condition. I am quite thankful that I did properly hook it up and made it to my destination safely. I did realize once I arrived here that I should have crossed the hook up chains in the event that the tongue become detached from the hitch it would have been able to cradle the chains and not hit the road way and potentially flip onto my vehicle. That is a really scary thought. Thankfully that did not happen. My opinion is that for safety reasons no customers should have to hook up their own equipment EVER!
The truck was not at the location I requested, it was about 15 minutes further from my house. Also, they didnâ€™t have the appliance dolly I requested. I had to drive the 26 foot truck all throughout town to THREE different locations to get one. The last place that had it was 20 minutes from my house. Total, I drove around for an hour burning gas and using up miles before I got to actually use the truck.
I say nothing, everything was perfect!
The lady that rented me the dolly was very professional, friendly and helpful
Nice person checking me through at pick up but I was put off from the location I rented from which I was not real happy about. Someone said the order indicated I had been spoken to or left a message but that is inaccurate. Supposedly it was because they did not have the size I reserved, but then when I went to the other location, neither did they. While they did provide me the next larger size at no extra charge, it was way more trailer than I needed and also there was no one there to help me mount it (it was WAY too heavy for me to lift and there was no jack). I had to leave and come back again with help, so 3 stops to get a trailer I reserved the previous week. There was someone there who could help when I returned it but I had already made arrangements for help. Just seemed like a cluster in several ways. The trailer was in good shape and performed well though.
I was surprised to see that this is a very small and poorly stocked drop off location. I did not see any identifying signage. The service person knew what to do to check my return vehicle and I was pleased. I was expecting a full service supply center. She sent me a receipt by email but I was unable to open and view it. That is why I am responding to it by way of this survey.
The service was great there was no improvement that I noticed that could have been bettered. Thanks for the experience. J.C. Phillips
It will be nice if the dolly was included in the price. Over all this was a good decision, I will recommend this to a friend.
I was a bit upset due to the fact I was charged an extra fee for using the handtrucks when clearly that should be included in the rental of the uhaul truck itself. I also put gas back in the uhaul and was still charged a fee for gas. Mileage was off and all. I was told rental would be no more than $60 but was ended up being charged over $100 dollars. I will not be renting from this location again.
The trailer was not swept. During my trip, it started raining and my items inside the trailer got wet.
This location is a furniture store that rents Uhaul equipment on the side. They did not have the truck I reserved nor did they have the appliance dolly. Had to drive back to Jacksonville to get the dolly. The 26' truck was in great shape, practically brand new.
Really nice people!
Angela was very helpful, professional and friendly.