Everything was good.
PAMELA P
Customer Reviews for HomeRoom Furniture Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was a seemless experience. No complaints
Douglas RGreat costumer service.v
chuck sPerfect
JUANITA WRien
EDDIE LGreat staff, very friendly !!
Jeffrey MAngela was absolutely amazing !!!!!!! over the past several years I have had the chance to interact with 10 or more different UHaul locations. This experience for exceeded any of my expectations!
Robin RI wanted to use the app to not have to talk to the person in the store However, when they asked for my references I gave them the information on the app then they kept saying it couldn’t be verified but they never called my references because we were all together and our phones never went off So I went inside and it still took forever and the price on the website was not the price I had to pay I paid almost $100 just to rent the truck for less than 2 hours I’m so over it today and I will never use U-Haul again
Tristan AEnsure the equipment is checked periodically.
Rosevelt AThis guy was fabulous. The stupid app was as helpful as Traffic was earlier, it failed. Couldn't check the truck in. THANKFULLY the man was a doll and manually checked it in. He was the only thing that went right with the whole ordeal. U-Haul will not be in my future lol not like they care. But Budget or Penske can take my money. U-Haul has changed. They need more people like at this location, and less like A Kut Above and less like the Traffic Dept
Katrina VNot a thing as far as I'm concerned.
Myra DI don’t see a need for improvement
Arvetta LThe u-haul trailer part that has the coupler is too low to the ground.
Jaleesa EThings were going great until location computer froze up, they called U-Haul tech support, they had same problem, called Edward or Ed, he had problem but found a way to get contract complete. Location implied that computer system has problems. They were very calm and professional. The trainee was listening to her supervisor and followed all instructions. After that all went well. I have been at other businesses who's employees had no idea what to do. They overcame a difficult situation. They were polite and helpful.
Thomas GEverything was great
MELVIN LWas very friendly and professional
Audrey PThink you
jerome hEverything went well!!
Tranita GMake sure to update keys when repairs are made. The vehicle we were assigned had the drivers door repaired, but the key was not updated. Luckily Moe at this location was very friendly and helpful, and she was able to get us into another uhaul
Susan CMaybe set up a free Wi-Fi link because the service was terrible for me and I have Verizon
KRISTOPHER Hmight want to do checks on the trucks every time you get them back, thought the transmission was about to go out in the thing.
nikki nFriendly and welcoming. No improvements needed.
Carolynn WPeople are very nice and helpful They check to make sure everything is hooked up properly, they check to make sure lights are working properly on the trailer and take a photo of the hook up.
Marilyn MDon't pick up from this location. They are lazy and threaten YOU when they don't do their jobs correctly. Then think it's acceptable to call your phone threatening to show up at your house and kill you.
Lavarosis Rclose down this location or hire new personnel
Anthony FTruck was unstable on the road, shook and vibrated while driving it. Rental personnel not knowledgeable about your services or procedures and she refused to issue a credit even though she made the error which cost us an overcharge.
Anthony FThe young lady who helped me with the pickup was very helpful
JAMAR SThe customer service was awesome! I do feel like the truck needed ball joints or tie rod ends the steering felt fairly loose and required a lot of correction
jacqueem pStill waiting on my refund, for now 3 weeks on the equipment I paid for twice. I try to call daily and still can't get anyone on the phone yet again. Turned my rental trailer in early and still waiting on the refund for the extra days that I paid for. I've emailed and still haven't received anything back.
Cecilie MThe location is a bit lackluster, but the employee who helped me was excellent. All I can suggest is maybe have someone present who can at least act as a spotter for people hooking up a box truck to a trailer.
Chase DLocation was understuffed with only one person helping several people picking up/dropping off equipment, but the woman working there was friendly and did her best to accommodate everyone.
Dylan DOverall piss poor. Was $98 due when I dropped off the truck with it spotless clean and then all the sudden it's $183. Ya you won't get that because nothing was wrong with the equipment and have video proof of it.
Russell AVery friendly and nice, easy to deal with.
Brad MThe sign said call when dropping off. Tried several times? Had to leave it with what I hoped was in the security camera's view.
ANDREW PThe strap was broken so i couldnt load the car on it when i returned the equipment the man at the location said i will handle it and make sure you get refunded for it
Muhammed IKeep doing what you do keep us happy 😊 that we pick Uhaul.
Rickey EGreat service and great equipment.
DONALD CThe U-Haul website experience was terrible. Wouldn't let me pay online, and it took three people online to get the correct drop-off location. It is difficult to imagine such an archaic interface in this day and time.
George NWe returned our truck after hours. It was dark. I would not have been ok to have taken it back alone. Or just me and another female. It seems to be in a bad location. It's far off of the Main Street. It's very dark with only 1 street light barely lighting part of the parking lot. I didn't feel safe at all. I will say this. This might be a great place during the daytime but for a night return I wouldn't do it.
Erasmo RI created them average because they did not have the appliance dolly we ordered.
Michael GI checked out the vehicle via mobile app, reserved a 10' truck, utility dolly, appliance dolly & furniture pads (Homeroom Furniture, Anniston, AL); my reservation was for 8a. The app charged me but none of the extras I reserved was in the truck so I had to wait another hr & 30min for them to open just for him to tell me he didn't have those things but he eventually found the appliance dolly. I asked him how do I get a refund & was told to call Uhaul. I called them but was told I needed to speak w/ personnel from the place I rented it. When I called back the lady said she couldn't do it because she wasn't there at the time & don't know what I did or didn't receive. I asked if they have utility dollies because if you don't have them, then you should know I didn't get one. So she said that would have to be done when I return the truck. The truck was returned on a non-business day, there was no way for me to secure the back of it (it wasn't secured when i got it) now she's saying the one dolly I did get wasn't in the truck. The whole ordeal was a huge headache. As I mentioned I check the truck back in on the app, Sunday morning but for some reason it didn't work (it showed where I was done on my side) but Tues I check the app looking for my refund for the dolly & pads only to see the reservation was still showing active. I want my money back but if I don't get it, I see it as a small price to pay to get Uhaul out of my life.
Christina CTheir computers either did not work correctly or they did not know how to work them They were unable to provide me a receipt for picking up the equipment said I could get it off of my email but that email never came. The auto transport trailer was covered in grease and oil extremely poor condition. Was worried that it may not make the trip. Just a very very poor experience with them.
John MRien
EDWARD CThis location was great. However, the original reservation was bad!! I was not notified that the original location did not have a truck even though I made a reservation and customer service was Zero!! The total experience was terrible.
Kelvin MSpecial thanks to Kay who was the epitome of customer service. She worked with me and even helped me save money!
Marvin SNone, it was a great experience! Thank you!!
Ivy E