Customer Reviews for Hometown Service Center Inc
(U-Haul Neighborhood Dealer)

Évaluation :

5

Don’t know everything was perfect

Évaluation :

5

No comment

Évaluation :

5

It was an After hours drop off nobody around

Évaluation :

1

The location is fine but I rated it poor because they hooked the car hauler to the wrong size ball. Luckily I noticed and corrected the issue myself otherwise I would have drove off down the highway and the car hauler would have come disconnected resulting in a potential deadly accident

Évaluation :

1

We were told that we could not hook up the trailer because it's a liability. Which would have been great if there hookup didn't come undone and cause damage to our vehicle. As well as the service to get to us and take care of the flat on the trailer didn't take over 8 hours all while being told a time and then not being there by that time. This went on from 11pm to 9 am making it impossible for us to get any rest before our daughters graduation the next day. Uhaul customer service is horrible and I will never trust them to hook up another trailer again.

Évaluation :

5

Very quick in and out. The lady that helped me even had the guys come out and hook up the enclosed trailer for me. Definitely the place to go.

Évaluation :

5

Good customer service. The rental process was seamless. Knowledgeable agent. Merci

Évaluation :

3

I did not receive the appliance dolly I paid for, also the truck had check engine light on dashboard

Évaluation :

3

The dolly I ordered was not in the back of the truck. The service area was closed at 930 am on a Saturday so there was no one to help me remedy this issue. Thankfully a neighbor had a dolly I could borrow.

Évaluation :

3

Clean out the snow from driveway and off the truck.....

Évaluation :

5

No muss, no fuss turn in. The crew in New York are terrific.

Évaluation :

3

They were not open to assist me with unhooking it was very difficult to return the trailer w no help.

Évaluation :

5

Melissa @ the Red Creek Uhaul location was very patient in explaining and answering many questions regarding the 10-foot box moving van! She was great throughout the entire process AND I appreciated the guidance, especially after being informed someone else had attempted to reserve the same moving van shortly after I had completed the reservation/contract! I was disappointed to learn that I would not be credited or reimbursed for returning the rented moving van on a full tank of gas vs the original 7/8 of a tank but yet I was charged an added "environmental fee" of $2.00, that I wasn't aware of but I understand bc it's probably some fee for the gas/truck fumes for the travel. (?) Anyway, the moving van was rented for 2 days (Fri to Sat and Sat to Sun) according to transaction contract time. It was nice getting emailed versions, along with original contract in paper form. It was a good experience and I appreciate the process being explained from beginning to end!

Évaluation :

5

They stayed late so I could get a trailer I respect that and I will tell everyone how good they are

Évaluation :

5

Melissa is as extremely nice and helpful Thank you!!!

Évaluation :

4

The tie cords were extremely hard to disconnect. But I believe it was due to weather Red Creek goes through and the distance I had to drive. W-D40 helped, no problem. The people I rented from were really pleasant.

Évaluation :

3

The person seemed bored and like they didn’t want to be bothered, but got us the help we needed to disengage the trailer.

Évaluation :

3

Cup holders in the Uhaul were gross and sticky. In order to get the size we ordered we had to drive 30 minutes out of our way. When we picked it up, it was extremely loud and noisy. When we returned it, we found out it was because the exhaust had an issue. Shouldn't that have been noticed before it was given to us?

Évaluation :

3

See other review.

Évaluation :

5

Great customer service, directed to where to put the trailer, they unhooked the trailer. told me that i was all set to go. I also understand that they are known for doing excellent car and truck repair at a fair price

Évaluation :

5

Very friendly and helpful

Évaluation :

1

Truck was filthy and was WAY OUT of alignment that my false teeth were still shaking hours later. I will go with PENSKE trucks from now on. Historical Restorations Foundation Martville NY

Évaluation :

1

Make sure they get the right truck and don't have to drive back like I did. Plus, it wasn't just down the road. It was 30 miles one way.

Évaluation :

5

Drop off was very quick. Trailer was inspected and disconnected. Very polite.

Évaluation :

5

Friendly welcoming and efficient service.

Évaluation :

3

I reserved a trailer 2 weeks in advance at my local rental place and the day before I was to pick it up I was told they didn't have any. I had to drive 2 1/2 hrs round trip to pick up a trailer.

Évaluation :

5

Great people to work with. Would rent from them again & again!! Would highly recommend them to a friend.

Évaluation :

5

Nice Lady in office. Worked with me and even had a good attitude. I'll go back when I need a rental.

Évaluation :

5

I didn't get my furniture dolly I paid for. So just remembering to put in the extra equipment.

Évaluation :

5

Friendly clean

Évaluation :

5

I was allowed to chose a Conveniently located return location.

Évaluation :

5

Easy pick up

Évaluation :

4

Disappointed in the pick-up location. Trailer was reserved at a nearby location and I had to go pick it up more than 35 miles farther away. U-Haul should make a better effort to get equipment to the location that it was reserved for.

Évaluation :

5

they are all nice to you

Évaluation :

1

Had to pick up Friday due to location being closed Saturday. Was told return Sunday for one day rental charge. Got charged 3 days.

Évaluation :

3

I didn't realize that I had to put my return on the computer I feel that I got charged more than I should have. I picked up the computer on Saturday and returned it on Sunday I got charged $80 for a 10 foot van. I believe that is because no one was there and I put the key in the drop box. After I read the email I realized that I was supposed to sign in and upload pictures to uhaul. No one told me this, so when you rent something from uhaul read your email.

Évaluation :

3

The only thing is I wasn’t told really want to do after I returned it until I got a text message and basically after I drop the vehicle off I was supposed to take a picture of the mileage and gas tank and I didn’t do that so now they’re going to charge me a $20 fee and that’s because I wasn’t told I needed to do that I did fill the gas tank half-full like they said

Évaluation :

4

Location and employees were fantastic. Experience with Uhaul as a company was extremely poor and we will not be using Uhaul as a moving service or recommending it in the future.

Évaluation :

5

The truck leaked in the upper area above the cab! Boxes I put up there to safe and dry were soaked and things inside were wet and ruined as well. I don't know how they company could have known unless the checked inside during a rain storm.

Évaluation :

1

did not include our utility cart we payed for

Évaluation :

5

I did not know until I got to New York that they are short of trucks here and I could have paid just for the gas to deliver the ruck to this location and not paid the rental. That would have been nice to know.

Évaluation :

3

Would be good to get help in setting up trailer

Évaluation :

1

Waited almost 2 hours to use a trailer to move a lawn mower which took less time than how long I waited. No one ever showed to the location, Area manager completed over phone.

Évaluation :

5

Very pleased; we'll be back!

Évaluation :

2

Make sure equipment is road worthy before its listed rentable. Make sure the pellets doing the paperwork knows what they are doing.

Évaluation :

5

Great ride even for 26 foot !

Évaluation :

5

Well equipped and very helpful enabling me to accomplish a need for a trailer that came up the day of my rental. Very courteous service too.

Évaluation :

5

Everything went well couldn't ask for a better experience. thanks Phil

Évaluation :

4

We originally rented from Malone's in Oswego, 2 weeks before we needed the truck. The day before our pick up, we were told we would have to go to Red Creek to pick up our truck which is 25 miles away. Though we were given more milage, our time and gas were not compensated. The truck itself was very loud in both engine and road noise. The people we delt with at all locations--Malone's in Oswego, Hometown Service Center Inc. in RedCreek, and Robinson's Hardware & Garden Center in Slingerlands were apologetic and understanding but unable to fix the inconvience and expence as stated in this message. 50 miles of driving out of our way and the gas and time involved without prior knowledge is unacceptable.