N.D.
Alex A
Customer Reviews for Hp Car Accessories & Atv Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Set up rental along with additional extra items (moving blankets) a fews weeks before rental. Show up and no moving blankets available. Charge removed from rental but inconvenience due to having to go buy moving blankets at a premium due to such short notice.
Stephen EAfter U Haul messed up and my truck was not ready at my pickup point, I was routed to this location. The person at this location was great!
NATHAN SThe gentleman at the location was kind enough to help us because the app would not let me click the box to accept, even after I had read everything twice. He was already closed. But he reopened his store and was so kind enough to help. This means so much to me, I recently lost my husband to cancer and was moving into my home after 4 months of staying with my sister. This kindness is what we need more of in the world
Lecil OThe before hours online check in was a disaster. I spent over an hour on the phone with different people trying to get the app to finish the check in process so that I could get a key. I had to wait for the location to open while my movers all waited.
Ronnie YThe van that runs this place is just always so nice and respectful. It is a very busy place but he gets us in and out of there quickly.
REBECCA Mthe spaces are very limited and hard to park trailers there. The parking lot to this place is very small and has lots of cars parked there all the time.
Stephanie CHad to wait a few short minutes for an employee to become available to help me, but other wise perfect. Would definitely recommend.
Mary DWe dropped off on a Sunday- business closed. The location was a small area with very limited parking for the uhaul that we dropped off with all the other uhauls in the parking lot. Also- the app was awful trying to upload any pictures. It was very frustrating. We took our own pictures & video.
Wendy CWe have used them many times over the years. Very efficient and friendly.
Marie RThe parking area at this drop-off location is always a bit congested, however the personnel checking in the truck were friendly and helpful.
MICHAEL KRental experience was excellent, the attendant changed out my trailer ball to correct size!
Danny SAmical
Joe MThe truck broke down, I was informed by the dealer this was the 3rd time that particular truck had mechanical problems. This suggests that the maintenance and upkeep is insufficient. It caused for a severely inconvenient experience, this costing me additional expenses to which I've yet to be reimbursed. Disappointing customer service
Gerald HThe A/C wasn’t working 🤨
Carlett ODecrease the milage rates back to .69, and 0,79 cents a mile.
William MApp had incorrect information about key lockbox. Had to call CS. Location is very crowded and chaotic and lacked adequate parking spaces.
MICHAEL MI’ve rented equipment here at least 20 times and the customer service is ALWAYS impeccable!
Jason WThis location is crowed inside and out. The employees are not very friendly.
Tammy TWe told him we only needed 1 day instead of the 2 days we reserved. He said well normally I don't take that off but will this one time. Told him we would bring back before they closed. Sign said 6 pm. We got back to drop off at 4 pm. No one was there. We needed to leave it but didn't want to pay the 20 after check in fee. So called Adam's surplus who is who I wanted to use in the beginning. All plains the situation he said bring it to us we will take good care of you. Omg saved us with not having to deal with it the next morning. I will never use Hp Car uhaul again. I will stay with Adam's surplus.
Bo VThey had closed early and I had to self check out
MICHAEL WNot enough space to pickup and return equipment.
richard sThey were wonderful. They helped us price ship. They helped up drop off location shop. I wish all locations were as friendly and accommodating as the man that helped us!!!
Elizabeth WVery professional and nice good people. Thanks
Richard HNo comments
James PEasy, quick interaction.
James HThe lot was a bit crowded. There wasn't much room to park the truck
BILLY BNo improvement needed - great experience!
Gailene JParking lot was full of vehicles so parking return truck a challenge to not block anything, I understand it’s a business that I’d doing U-Haul as secondary, but if so need to be a bigger lot
Kenneth CThe lady at the register was very nice. The man running the place was distracted and did not do the prior damage report, odometer and fuel review. Truck wasn't cleaned between renters. Not filthy but not clean. It was an okay experience. Not great but not terrible. Room for improvement but beats the Uhaul "smoke room" in Terrell!
Ligia GNot necessarily for customer service…that was great. I am very concerned about the truck itself. Felt like it was going to die in me lots if times. More specifically when I would slow down (for a stop).
Norma TQuick and friendly service. Singh was super helpful and made sure that our refund was granted.
Susan S12X6 open trailer was full of dirt and pulled like it had unbalanced square tires. Very frustrating vibration for 4 hours to my pulling vehicle and to my load. It was extremely violent with and without the load. The equipment should not have been in service.
Danny WThe man acted like he was too busy to listen to us. Took the key to the truck and waved us on.
Tammy TI was greeted politely, helped quickly, and there was no issues at all. I was checked out very quickly and was able to be on my way. That was appreciated after a long day of moving and unloading the trailer. Another example of great service!
Ian RQuick easy transaction at pickup and drop off, thank you.
George SOk place I would go back
Richard HDidn't have the moving blankets that I needed for the move.
BUTCH BAbsolutely awesome service
Kevin CAll good. Quick and easy.
Darryl CAwesome customer service!!! Super helpful!
ROY SCrowded with other business stuff . No parking for U-Haul equipment or customers. Staff was rude and unhelpful.
Steven HThe people were great. The equipment was perfect. The online reservation process was a nightmare. It took two hours to find it and wound up going 15 miles and two towns over to get it.
Alan SThis was the 3rd UHaul place to get the truck , according to the first 2 places , UHaul just decided to pick up the truck and not let the customer know . How can they just blow off the customer like that , this was not right because I was really needing that truck , then I had to drive further than I needed too.
Joe MNot alot of improvement that needs to be made here. Customer service was great, agent went out of his way to make sure I had the 2 trucks that I needed for my move!
angie rThe website gave 3851 st hwy 31, Athens,tx 75752 as a close option to drop off. This business is no longer servicing U-Haul. They were helpful in assisting us based on their knowledge of the area. HP was accommodating is our drop off. Please fix your website!
scott kThank you for the fast return and the help in getting the car off the trailer.
Sandra M