They were wonderful. They helped us price ship. They helped up drop off location shop. I wish all locations were as friendly and accommodating as the man that helped us!!!
Elizabeth W.
Customer Reviews for Hp Car Accessories & Atv Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very professional and nice good people. Thanks
Richard H.No comments
James P.Easy, quick interaction.
James H.The lot was a bit crowded. There wasn't much room to park the truck
BILLY B.No improvement needed - great experience!
Gailene J.Parking lot was full of vehicles so parking return truck a challenge to not block anything, I understand it's a business that I'd doing U-Haul as secondary, but if so need to be a bigger lot
Kenneth C.The lady at the register was very nice. The man running the place was distracted and did not do the prior damage report, odometer and fuel review. Truck wasn't cleaned between renters. Not filthy but not clean. It was an okay experience. Not great but not terrible. Room for improvement but beats the Uhaul "smoke room" in Terrell!
Ligia G.Not necessarily for customer service…that was great. I am very concerned about the truck itself. Felt like it was going to die in me lots if times. More specifically when I would slow down (for a stop).
Norma T.Quick and friendly service. Singh was super helpful and made sure that our refund was granted.
Susan S.12X6 open trailer was full of dirt and pulled like it had unbalanced square tires. Very frustrating vibration for 4 hours to my pulling vehicle and to my load. It was extremely violent with and without the load. The equipment should not have been in service.
Danny W.The man acted like he was too busy to listen to us. Took the key to the truck and waved us on.
Tammy T.I was greeted politely, helped quickly, and there was no issues at all. I was checked out very quickly and was able to be on my way. That was appreciated after a long day of moving and unloading the trailer. Another example of great service!
Ian R.Quick easy transaction at pickup and drop off, thank you.
George S.Ok place I would go back
Richard H.Didn't have the moving blankets that I needed for the move.
BUTCH B.Absolutely awesome service
Kevin C.All good. Quick and easy.
Darryl C.Awesome customer service!!! Super helpful!
ROY S.Crowded with other business stuff . No parking for U-Haul equipment or customers. Staff was rude and unhelpful.
Steven H.The people were great. The equipment was perfect. The online reservation process was a nightmare. It took two hours to find it and wound up going 15 miles and two towns over to get it.
Alan S.This was the 3rd UHaul place to get the truck , according to the first 2 places , UHaul just decided to pick up the truck and not let the customer know . How can they just blow off the customer like that , this was not right because I was really needing that truck , then I had to drive further than I needed too.
Joe M.Not alot of improvement that needs to be made here. Customer service was great, agent went out of his way to make sure I had the 2 trucks that I needed for my move!
angie R.The website gave 3851 st hwy 31, Athens,tx 75752 as a close option to drop off. This business is no longer servicing U-Haul. They were helpful in assisting us based on their knowledge of the area. HP was accommodating is our drop off. Please fix your website!
scott K.Thank you for the fast return and the help in getting the car off the trailer.
Sandra M.Excellent service à la clientèle
James V.This is the best UHaul in the area thanks always
Russ S.Was perfect!
NANCY A.Some confusion over trucks
Aimee B.Nothing needs to change!
ROY S.The location needs better/more parking. Their lot is very cramped with several related businesses sharing the space. The customer service we received was excellent.
Joseph H.We are a local moving company that utilizes UHauls when needed. We originally had our rental set for another location and at the last minute discovered they no longer rented UHuals so we had to urgently switch locations. The staff worked quickly to resolve the issue and get us on the road. Thank you! We will be using you again soon!
Sheryl S.Don't need any improvement. Good folks to do business with. Singh is really top notch to deal with
Jim L.The location does not have enough room to park the vehicles, or a place when you bring them back.
Sherrie D.The drop off was super easy. Quick and easy.
Scott F.Dropped off after hours. Did not speak to anyone.
Kevin H.All was good
Joseph M.This location has tremendously helped our company which had two unfortunate experiences with a dealer in the same area. Hp came through for us when we needed them too and we sincerely appreciate them. We have shifted all of our company's rentals to the Hp location in Athens. A special thank you to the young lady at the front desk and the manager; extremely professional and efficient.
Jeffrey M.Nothing at all. This has to be the BEST U-Haul dealer I have EVER stumbled onto and I'm 64 and have used U-Haul for almost every move with the exception 45 years ago or so there was a company called JarTran but no longer in business. Thank you all so much.
ISAAC G.The truck was damaged on the side. The cab had a foul odor. The bed had not been swept.
Jim R.There was not enough mileage for my travel
Herman S.Extremely crowded with other businesses. No room to maneuver to hook up the trailer or even park. Very frustrating.
Barbara F.15 ft truck was dirty, oil & grease on headliner above driver door. Air conditioner only blowed through defrost vents. Extremely bad & loud exhaust leak. Equipment needs better maintenance...
Justin R.The staff was super friendly and helpful
Leslie J.Store was pretty busy but they got me on my way as quickly as possible.
Bryan J.Nicest guy! Would use again.
Cleason M.This is the second time we have had a phenomenal experience at this location.
Linda M.Everything was great
MICHELLE U.