Évaluations des clients Irving Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Irving Storage

Cote générale :

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TERESA D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dale G. | Expérience générale |
Évaluation :

DO NOT RENT HERE, 3 days before my rent was due for a parking spot, they sent an e-mail raising my rent from $85 to $150. The night of my lease, my truck was broke into in gate secure parking and my tools and 2 dollies were stolen. They did NOTHING. 2 months later a truck broke the mirror off mine. I made a police report. Storage did NOTHING. They further intruded on my time to relocate my truck 2 times then were Rude. Someone tied up part of my parking space and when I reported it, the manager was rude to me. 6 month BAD EXPERIENCE. My rent always paid ahead of due date

David B.
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Le client n'a pas laissé de commentaire.

shandee C.
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The assistant wasn't knowledgeable on how to correct errors and explain things well. I was waiting at least 30 mins or more to get everything correct . I rush to get my truck return the same day and wasn't told I had till 11 am the next day . I end up playing for extra equipment because she couldn't remove the equipment from my order , so I just kept it so I can get out of there .

BRIAN H.
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Le client n'a pas laissé de commentaire.

Edith G.
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Le client n'a pas laissé de commentaire.

Naga S.
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This is the worst uhaul dealer Ive ever visited. Totally incompetent staff. Made a reservation online but took them more than an hour to provide me with the keys. They are totally unsure of the process. When renting, they said toll charged will be mailed to address on file. Never received any. Later got an email from uhaul stating that I owe uhaul the tolls plus 11$ admin fee. Ridiculous place to do business with. The old guy at the front desk(I assume he is the owner), is rude and unapologetic for the wait. He got bad attitude and doesn't respect the customer.

Lee P.
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Le client n'a pas laissé de commentaire.

ROBERT P.
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I like the lobby area. It's warm and inviting.

MARIA R.
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N/a

Jayna W.
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Everything was PERFECT!

Marianne R.
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Everyone and everything was so easy and user friendly. Love the changes you have made over the years.

JORGE M.
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Le client n'a pas laissé de commentaire.

Tim T.
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Le client n'a pas laissé de commentaire.

Tammy A.
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Le client n'a pas laissé de commentaire.

Mark W.
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Le client n'a pas laissé de commentaire.

FRANCES I.
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Great customer service!

Alfred R.
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Le client n'a pas laissé de commentaire.

DEBORAH LYNN D.
Évaluation :

Terry was very helpful when we rented the auto hauler.. He is an employee to have... he was able to help and answer any question we had -- hooked up the auto hauler fast and had me on my way -- Terry was great -- When we returned the auto hauler -- that -- was another story -- Bad experience -- you had 2 girls in the office (NO MEN) -- I could not back the trailer and neither could the girl helping me -- instead of her just letting me park the auto hauler behind the fence close to where she wanted it -- where I could -- for her to handle later -- and let me be on my way --No -- she called around trying to find someone to help -- also she could not get it off the ball of my truck -- so that she and I could push it into the spot she wanted it. (yeah--me having to push this trailer into a space) After 20 - 30 min. a guy (think was owner) came out and he starts telling me again how to back it -- finally i told him to back it -- he backed it but he back it into the wall -- left slight intention in wall where he hit -- I think next time I will let Terry rent to me but might drop off (return) to a different location -- maybe then will get someone that knows what to do.

BRANDON G.
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Clearer return instructions. I'm still uncertain of when we would have been charged the $20 convenience fee, or why. I think we avoided it, but I'm not sure how.

Marc W.
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Warm reception and very friendly

James C.
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Le client n'a pas laissé de commentaire.

Kristi T.
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Le client n'a pas laissé de commentaire.

Ricardo P.
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Le client n'a pas laissé de commentaire.

Jonathan M.
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Very satisfied with all the staff member very friendly and I will recommend to friends

Stephen F.
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Receptionist was nice, convenient location, moving van was brand new and exceeded my expectations. Event hall next door did fill up the parking lot late at night, which became a small concern when returning the vehicle as the lot was nearly full.

Adebayo R.
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Le client n'a pas laissé de commentaire.

ANTHONY LAMONTE H.
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Nothing everything and everyone was perfect

Conney Lynn C.
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Le client n'a pas laissé de commentaire.

SHAWN H.
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Le client n'a pas laissé de commentaire.

Yolanda A.
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Everything was great!

Andre S.
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Le client n'a pas laissé de commentaire.

Jay E.
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Found during trip that upper right tail light was out. Just a little stress as I did not want to be pulled over. Trailer was old, and had paint peeling off.

Luis V.
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Keys were not in the lockbox so I had to go into the facility, which contradicts the whole mobile pick up experience.

Robert P.
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Personnel very helpful.

Raymundo A.
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Le client n'a pas laissé de commentaire.

John P.
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I don't know.. It was relatively easy to find, pick-up, and return.. Maybe if there a parking was numbered, like vehicle in this stall and return vehicle in this stall. What is difficult is adjusting the passenger side mirror when you're by yourself. I guess the renter before was the same height as me, cause the mirrors were adjusted perfectly. The mirrors not needing adjustment also indicate the vehicle was not washed on the exterior.

Neel P.
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Le client n'a pas laissé de commentaire.

Manuela C.
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Terry went out of his way to help me when I couldn't get the key out if the box. I truly appreciated him because I was on a time schedule.

Leonides P.
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Great customer service!

shuane L.
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Hassle free rental process on site representative was very helpful ...Very outgoing and professional.. Will definitely rent again...

Joshua C.
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I returned my truck the same day as I rented it. Had issues with the app for my return. Placed the trucks keys in the lock box. The very next day I was charged 86 dollars. For keeping the truck for an extra day and a service charge. And no one at the location helped me with anything. I've always had great experiences with Uhual until I used this location. Looking at my account and seeing they stole 86 dollars on top of what I paid for the rental is insane. Uhual has never taken money from me now. Hopefully it doesn't doesn't start now......

SJ S.
Évaluation :

thx

Richard Shlemon E.
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Le client n'a pas laissé de commentaire.

Bret K.
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Le client n'a pas laissé de commentaire.

Muhammad M.
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Le client n'a pas laissé de commentaire.

syed aher ali R.
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I found your services great, I use your vehicle frist time It so easy to get and price is not to high.

Preston P.
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Le client n'a pas laissé de commentaire.

Dan S.
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They do not have professionalism, and they do not try to give best services to customer, My drop location was 40 min away from my location even there were a lot Uhaul service around my locations, I really had a bad experience first time Uhaul,

Prasanth V.
Évaluation :

U Haul Truck is clean. But the Tyre pressure is less due to which I need to request for a change. The changed truck is not good. The condition of the truck is not at all good and not maintained well. Even there is no water filled for Windshield wiper. Changing the Gear is really Hard. Steering is really hard to Maneuver. Inside the Cabin it is very noisy that I am not able to even hear any other sounds from my phone or Songs as well. There is a lot of pressure inside the Cabin. It feels like I am going to throw up soon.

James J.
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Le client n'a pas laissé de commentaire.

Paulina M.
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Le client n'a pas laissé de commentaire.

JOSE G.
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Le client n'a pas laissé de commentaire.

Carolyn M.
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Great customer service, straightforward rental process. I will recommend to others!

Thirupathaiah P.
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The pictures shown for key pick up was not showing a different location picture and it was confused then it took too much time to confirm that it is the same place. Also, the picture shown while the ruck pickup was not up to date pictures. While returning only it showed me to fill the gas or will be charged extra, this was not communicated well to me.

Pytcheck P.
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Le client n'a pas laissé de commentaire.

Luis L.
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It's a mall parking lot and I had a 26 truck, I improvised and parked by the office. It would be useful to see a return your equipment here sign. The inside is very clean and the person there was nice and helpful.

Rafael G.
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Very profesional individual despite busy time and being by himself.

DAVID K.
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Le client n'a pas laissé de commentaire.

Kody R.
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Be more clear about the conditions of pick up and drop off times! I was not told that if I didn't return the uhaul at 11am Tuesday I would be charged and extra day! It was actually the opposite what I was told. Also when we entered the uhual there was a couple of either water bugs or roaches which we killed, but it should probably be double checked next time.

cheryl B.
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Le client n'a pas laissé de commentaire.

MARK O.
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Le client n'a pas laissé de commentaire.

MARCO R.
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No issues at all, very smooth transaction, thank you.

Richard B.
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Le client n'a pas laissé de commentaire.

CRISTOBAL F.
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Le client n'a pas laissé de commentaire.

Barbara M.
Évaluation :

I used the phone check out. The truck was clean and ready for the next customer...however the windshield really needed to be cleaned. There were no options on the self check out to say that. It would be good to have a "comments" section on the check out page. Also, this location was not easy to find! We used two different kinds of GPS and had a hard time finding it. Not the location's fault...but maybe helpful tips as a link on the "return your equipment" part of uhaul's page. :-)

Elmer M.
Évaluation :

El día de ayer alquilé un camión. Estaba para recoger a las 7 de la mañana. Pero al llegar y abrir el camión, no estaban la llaves allí. Luego de una hora y media. Nos entregaron otro camión. Esto me perjudicó por que tenía los ayudantes en casa y perdí una hora de trabajo. Por qué ustedes no dejaron las llaves en el camión que había rentado. Carlos Velasquez

Ron S.
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Le client n'a pas laissé de commentaire.

Karan Gautam K.
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Le client n'a pas laissé de commentaire.

Curtis W.
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Arrived to drop off my rental truck and there was only one person behind the counter and about 6-8 customers. Was in and out, hassle-free! Great experience overall. Thank you!

David M.
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I reserved a truck online. Got to the store and they didn't have it. And I wasn't assigned to their store. I then had to pay to get a larger truck. It isn't my fault that the system messed up and they are advertising and allowing you to reserve vehicles that they don't have. Extremely disappointed and don't plan to use uhaul ever again.

Zoraida D.
Évaluation :

A++++

Sandra F.
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So easy!! Love the 24-hour drop-off, so convenient to our tight schedule. Thanks for being accommodating and easy to find and work with.

Nellie M.
Évaluation :

The only problem I had at that location was the truck was not clean. But I made sure to tell the agent. She did offer to clean the truck. I just wanted them to know. I cleaned the truck before returning it. That is the only problem there was. The agent in Irving storage 555 W Airport Frwy is a super sweet person and she is willing to go beyond her duties to make the customer is happy and satisfied. The Uhaul storage on Irving Blvd is a awesome place as well the manager ( Ms. Heather Smith)there is very helpful and understanding. She is a very busy lady. I send my cudos to both ladies.Thank you to both places even with this Covid 19 going on. Awesome places. Great customer service.

Martin G.
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Le client n'a pas laissé de commentaire.

Norma A.
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Great costumer service

Donald M.
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Le client n'a pas laissé de commentaire.

Pujan T.
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Le client n'a pas laissé de commentaire.

Doron V.
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Le client n'a pas laissé de commentaire.

Mesebe V.
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They charged me $19.99 for gas whereas I returned the vehicle with half a tank of gas as I took it. and they claim that I had lower than halp a tankl

Melissa M.
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Location was great and the woman there was very helpful, but the uhaul app and mobile pick up process were a disaster.

Greg M.
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Le client n'a pas laissé de commentaire.

Kristi T.
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Everything went smooth as far as picking up the vehicle and also returning it. Did everything online. No personal contact at all.

George W.
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Here the problem first I had my reservation at the uhaul northwest hwy and harry Hines then Yall call me and moved my reservation to Irving then I had a scheduled pickup at 5pm on Saturday I'm on my way to pickup and get a phone call they rented out the truck and said it wasn't back yet so then I had to pull off and stop and wait until they could find me a truck so at this point I'm am very disappointed with the way this was handled I have rented truck from uhaul in the past did not have this problem so with that said it will probably very unlikely if I would rent from uhaul again I had people loading and this was scheduled as you can probably tell I'm not very happy with the way this went

Erin B.
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Le client n'a pas laissé de commentaire.

Chassity D.
Évaluation :

Customer service was horriable and nothing was explained at the time of service. I was just told to make a payment of around $96.00. I was not walked outside to walk around the truck nor was I taken inside the truck to check the gas hand. Just was given keys. Process took like 10 min if that! My spouse used her card and now they keep trying to take an additional $166.00 out of her account.

Kwang Woon K.
Évaluation :

When customer pick up a truck, pls explain how to handle a truck..

Munna S.
Évaluation :

Easily accessible, hassle free and super smooth!!

Juan I.
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Le client n'a pas laissé de commentaire.

robert P.
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The auto trailer had a worn strap that we had to take to another U-Haul location and have replaced. From the associate that took care of it at that location... the trailer should not have been released like that.

Mirna P.
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Le client n'a pas laissé de commentaire.

alicia w. | Réservation |
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Clean truck friendly staff

Wyndell F.
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Le client n'a pas laissé de commentaire.

george K.
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Le client n'a pas laissé de commentaire.

April N.
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Le client n'a pas laissé de commentaire.

Christopher H.
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24/7 app makes it a lot easier to check in and check out. Truck was nice and did what I needed it to do. Thanks for a good experience.

Mandisa W.
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Vernon was extremely helpful, knowledgeable, and understanding. He definitely alleviated some stress even while delivering an unexpected amount due.

Ricardo R.
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Le client n'a pas laissé de commentaire.

richard g. | Réservation |
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Manager was great! Fast ! In & out !!!!! Satisfaction was met !!!!!!

glenn B.
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Le client n'a pas laissé de commentaire.

Symantha M.
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Le client n'a pas laissé de commentaire.

Craig S. | Réservation |
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I needed to cancel my reservation due to a job change and the staff who helped me was TRULY OUTSTANDING! If I have a storage need in the DFW area in the future, they will get my biz

CASSANDRA S.
Évaluation :

The young man that waited on me was efficiwnt and great customer service.

Tanisha J.
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Brandon was very professional and helped my family and I in our time of need!!! I thank him for all of his assistance!!! I

John B.
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Le client n'a pas laissé de commentaire.

elizabeth h. | Réservation |
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Ease of moving my things in was great, dolly at the door made it easier. Location close to where I live.

Yesenia Z. | Réservation |
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The receptionist was very friendly and helpful. There was a slight mishap with entering my pin number - other than that, everything went quite well.

tyler b. | Réservation |
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Irving Storage went above and beyond to help me get into my storage unit after hours. Exceptional customer service!

derrell t. | Réservation |
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Staff was very helpful and friendly!

Christopher L. | Réservation |
Évaluation :

I don’t get why it says I qualify for a free month however U-Haul charging 6.95 admin fee and the actual storage facility adding a 20.00 admin fee, That does not Equal free. Free is free

Columbus B. | Réservation |
Évaluation :

Fees are reasonable. Needed additional to set a date for storage. Will renew arrangement when the time is right. Thank you

Anthony A. | Réservation |
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Great customer service

Kiana T. | Réservation |
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Everything went smoothly as promised

vanessa h. | Expérience générale |
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Looooove this place. Definitely recommend. And if I ever move back to Dallas. I would rent space and units again.

Shawn H. | Réservation |
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The rate is fair, service is good, and the place is clean. Gladella at the counter was very helpful and nice. They have a lot of security cameras which is good for security. Thank you Gladella.

Renee P. | Réservation |
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Ended up not needed unit everyone was extremely helpful

Jessica S. | Réservation |
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We did not know we had a storage unit, which is why we did not move Into it.

BRODRICK N. | Réservation |
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Thank you for the quick and friendly service

Chris C. | Réservation |
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This would have been a 5 star review, the woman that helped me was very friendly and helpful, but I moved in the rain and your roof drains over the entry way causing me to move in a waterfall

Diane G. | Réservation |
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I do not need the storage room at this time. I called on 10/11 to cancel and request my money back.

Stephen W. | Réservation |
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No problems as I had to change my plans.

Yolanda D. | Réservation |
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I was really pleased with the location, cleaninest, and friendly people would definitely recommend to others.

Non reviews have been submitted for this location.

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