Very friendly staff. Nice clean, facilities. However, I reserved the largest possible storage unit, but there was a mix-up, and I got a smaller storage unit that led to some severe inconveniences as I was in the process of moving.
Leo H | RéservationÉvaluations des clients
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Évaluations des unités d'entreposage par les clients
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- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisVery friendly staff. Nice clean, facilities. However, I reserved the largest possible storage unit, but there was a mix-up, and I got a smaller storage unit that led to some severe inconveniences as I was in the process of moving.
Leo H | RéservationTruly pleased with the time spent at Irving Storage. I would highly recommend them and use them again if needed.
Curtis B | Expérience généraleThe staff at Irving Storage is great. They are easy to work with and kind. They get busy because they also handle U Hauls rentals. The units are clean, with a light inside. Great staff, great experience.
SHEILA b | Expérience généraleTop tier customer service
DESTINY A | Expérience généraleThe unit I was supposed to take was locked and I could not move in today. I was told the employee who’s assisting me today was new but that doesn’t justify the blunder that happened to us. We had to take everything back to my old apartment and redo all the unloading and loading. I believe we deserve a fair compensation in some form for this blunder. Thank you.
Vivek R | RéservationCain was amazing. Very professional & nice
NaTasha K | RéservationGreat location, very secure, and friendly service. I'll rent here again if a future need arises.
Jonathan B | Expérience généraleBecause of my lack of great communication, I ended up letting a clean, empty unit go unaccounted for, racking up $215 in fees. I paid, called to move out -- and got it all refunded. Literally changed my month. I was able to get fresh groceries!!!
Taylor H | Expérience généraleIt would be even better if customers could access their storage unit 24 hours.
Yaira V | Expérience généraleDon’t be late by 1 day or you still pay for the next month till your due date Would not recommend this facility
David S | Expérience généraleI would liked to have seen a ramp at the door where customers load and unload.
Lisa M | Expérience généraleThe process of needing a storage unit was made simple and convenient here. Staff were friendly and helpful. Facility was clean and in good working order each time we came. I highly recommend this storage facility to anyone who finds themselves in need.
Carol C | Expérience généraleI had stalls at this facility for almost three years. My property was kept safe and in a good climate controlled environment. I never had a single problem or other issue. Bill payment was easy by using the online payment feature. I highly recommend this location for storage needs. The only reason I did not give the location an excellent rating was due to the homeless people hanging around the area. However, that is not the fault of the facility. That is to be blamed on the City of Irving's lack of proper enforcement of state law (i.e. trespassing).
Brownie B | Expérience générale