There is a locate much closer to my drop off destination, so I don't know why I had to drive 30 minutes to get to this place. Makes no sense. The fellow at this location is not warming and inviting. He is telling you where to put it with Noah assistance at all. The grass field is completely flooded and muddy. I was only comfortable because I had four-wheel-drive.
Ron Altman
Customer Reviews for Jack Rabbit
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Wet muddy field. Personnel not helpful.
Ernest LunsfordThe store employee was a mean old cranky dude who looked hungover. He charged us insurance when we said no . Never again. I told all my facebook friends to avoid this place.
THOMAS WOODTruck parking area was a mud hole.
Anthony ChiarelloPROBLEM WAS THIS WAS NOT WHERE I WAS SUPPOSED TO DROPOFF- I had to drive 30 min away because the RESERVED drop off was full- AND the next closest one to that was Full! VERY INCONVENIENT WHEN MOVING- I planned on dropping off taking 30 min- not 1,5 hrs!
iva lordService à la clientèle
Candace CurryCustomer service THE BEST ALL GLYNN COUNTY
jorger franco gonzalezThe staff had no idea what to do. I had to unhook my own trailer with no help. No one checked me out at all.
Alicia MasonMeet all of my needs for an in-town move..
Derwin Dossettthey made it very easy and quick to rent. A trailer will always go back there.
Billy SmithIt was after hours so I can't say much. When I spoke with the guy the next day he was friendly and professional.
Woody ThomasThe staff is well trained and informed.
John KeeneThe man behind the counter, who also was the cashier for the convenience store, told me to park it neatly next to the other trailers in the field next to the store and make sure it was clean and swept out. All he did was ask for the trailer number. Didn't help or inspect the trailer.
Lawrence CashenI didn't have the truck or the supplies I requested. The door handle was coming apart and I had to go to Jacksonville 1,5 hours away to get supplies I needed.
Lance KrpataStill waiting on my money only like 54 bucks but damn quick to take but slow to give back BS that's why I wish I could of just paid cash
Joseph MorrisThe mileage on the rental vehicle is incorrect, and the website added safe trip fee when we removed it off. The checkin counter and staff were professional however the rental vehicle has engine checked light on.
Nichanart TansinpDid not have the furniture dollies and pads I ordered.
Michael ChapmanI had to hook up the trailer, unassisted, and pull it out of the mud. The proprietor gave me zero instruction on using the built in tie downs, they did not check that the trailer was connected correctly. They did not verify the lights were functioning. I would never rent from here again! This person will send people out with zero validation the trailer is safely hooked up.
Robert HoppI was billed for over double the miles I drove. And was pretty much told that's what it is
JIMMY DINKINSEasy pick up and return !
THOMAS WOODChip was excellent..
Maheshwar PandyaThe man at the store was very pleasant and efficient. will visit next time
James KNIGHTExcellent customer service.
JOHN SUTTONProcess quick and equipment easy to use
Charles AldridgePut a $20 a day rental at this location its sad that there are only two $20 away rentals in all of Brunswick and that the rental locations that have them are only open till 12:00 .you need more $20 a day rentals here.
Perry HallCustomer service and communication. 1/10
Jesse CothranI reserved a 9-ft cargo van from altama Avenue Brunswick Georgia U-Haul when I arrived to pick it up they had already rented it previously to someone who extended the cargo van for more hours causing me to not get what I had reserved, the person who rented the cargo van should not have been allowed to extend the rental because I had already reserved it for the next day U-Haul has inconvenienced me and millions of other renters by allowing people to extend equipment that is already reserved for the next customer, I had to scramble to try and find another vehicle, I will definitely try my best to never use U-Haul again because of this policy of allowing someone to extend a piece of equipment that has already been reserved for the next customer. U-Haul should not have inconvenience me because I already had this equipment reserved instead U-Haul should have inconvenience the renter who was in possession of this equipment by telling them they must return the equipment at the end of their contract because the equipment is already been reserved and promised to the next customer U-Haul did not mind inconveniencing me but they refused to inconvenience the renter that is in possession of the equipment that is a stupid and inconsiderate position that U-Haul has in regards to their policy
david carterGood job both of the two times I returned supermover trucks to this location. It is a convenience store also so you can buy needed gas and grocery items. Owners are friendly and courteous. We moved to a nearby neighborhood and plan to deal at this store regularly.
Michael HannahThe individual who rented us the equipment was nice -no issues. The EQUIPMENT however was BAD!
Laurie PooleI returned the trailer and was told by the gentleman to line the trailer up with the others, back it up and sweep it out. He never offered to come out to help me. Nor did he even check the trailer. I am a 68 year old woman who needed assistance. He was awful!! I will never return a trailer here.
Susan GeeslinFast courtesy and convenient
Jackqueline DixonHelpful with getting Cleveland location and drop off
David MobleyNeed lights in the parking lot.
Larry DemeryThey are so helpful.
Henry AldridgeI requested a dolly when making reservation, they didn’t have one at pick up.
Margaret ArmstrongGreat job
Vincent BarrowsCheck that equipment is functional when it comes in. Check that it is installed correctly on the car. Train people. Do not rent to me a trailer that comes off the car as this one did; it could have caused a very serious accident if it had slide across the road instead of off to the side of the road. The replacement trailer leaked rain into the top and caused $300 of damage. It could have been worse.
Frank HamiltonImprove parking area
Larry NorvellHello, My experience with this location was horrible, when I arrived the equipment that I had requested was not ready, I had to assemble the equipment myself. There were not any instructions or directions as to how to properly assemble the equipment. I would like to request a full refund and to speak to someone regarding this service.
Jakhiry JohnsonThe gentleman that assisted me was very pleasant. The whole process was very easy.
MICHAEL FLATTThe parking area was very muddy and I had to walk through the weeds and jump a ditch to keep from getting my feet wet.
Robert FontenotLot needs gravel , lots of rain lately, but lot is still new
DONALD DEUELNothing to improve.
phillip parkerI had a reservation at Storage by the Sea 11 but the truck wasn't returned on time by the previous customer so there was no truck. The assistant called places to find one, she was very helpful and is excluded from the opinions answered.The reservation was for mobile pick up at 6:00pm, luckily I got off work early enough to make it by 5:00 bifore they closed. Otherwise I would have been without a reserved truck. The assistant at Jack Rabbits, the alternative location, was rude, in our interaction both picking up and returning. Because of the unreliability of U Haul in this experience, and the lack of care,tone in speaking, attitude, lack of professionalism I will choose another company the next time I am in need of a truck.
Elaine AlexanderMy reservation was all messed up which lead me being in the uhual pick up place for two hours. This pushed everything back so I don't get done unpacking until 1am. They charged the wrong card without asking first. In the end I wasn't offered any kind of discount or apology from uhual themselves.
Kiana SimsPersonally helped and I did not need to use the App. Fast and efficient
Bradley CampMy granddaughter recommended it to me and we used to move was very nice people. Would use again if I had too
BYRON HOLMANNice people good service
John FergusonExcellent service, quick check out. Overall a awesome experience.
phillip parkereverything was perfect
Michael FlemingI had been quoted a price because my truck was not returned. They charged me the 39,99 per day and 0,99 per mile. It was supposed to be 29,99 per day and 0,79 per mile. I have the store and left a message but no return call.
James Dew