Customer Reviews for Jakes Body Shop Inc
(U-Haul Neighborhood Dealer)

779 évaluations

6078 E State Rd 144   Mooresville, IN 46158

(317) 831-4211

Heures d’ouverture

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 7/25/2024: 8h00 am à 3h45 pm
  • 7/26/2024: 8h00 am à 3h45 pm
  • 7/29/2024: 8h00 am à 3h45 pm
  • 7/30/2024: 8h00 am à 12h00 pm
  • 7/31/2024: 8h00 am à 12h00 pm
  • 8/1/2024: 8h00 am à 12h00 pm
  • 8/2/2024: Fermé

Afficher toutes les heures

Services dans cet établissement :

Pour nous contacter

(317) 831-4211

6078 E State Rd 144
Mooresville, IN 46158

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 7/25/2024: 8h00 am à 3h45 pm
  • 7/26/2024: 8h00 am à 3h45 pm
  • 7/29/2024: 8h00 am à 3h45 pm
  • 7/30/2024: 8h00 am à 12h00 pm
  • 7/31/2024: 8h00 am à 12h00 pm
  • 8/1/2024: 8h00 am à 12h00 pm
  • 8/2/2024: Fermé

Afficher toutes les heures

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great people..

Beverly B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L 
Évaluation :
5

Excellent location and friendly service.

Richard Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R 
Évaluation :
5

Great people

ANITA P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott I 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pauline K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S 
Évaluation :
5

It was clean and pleasant.

Sara H 
Évaluation :
5

Nothing. Thanks again

Mike L 
Évaluation :
5

Excellent Customer Service and Very Smooth transaction process.

Robert S 
Évaluation :
5

Very happy with everything. The price was right. Customer service was excellent. Thank you so much!!!

Jody W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P 
Évaluation :
5

No improvement necessary. Great customer service and rental was in perfect working order.

VICKI H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott I 
Évaluation :
5

The truck kept dying on me as I slowed down for roundabouts Not every time but 4 or 5 times in about 50 miles or so

ulrich k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob A 
Évaluation :
5

Very good customer service. She explained the terms and was very efficient. I would highly recommend this particular location and use this service again

JOYCE N 
Évaluation :
3

There was nobody there for me to speak with when I called so I was uncertain as to how to leave the truck.

Nagdalena B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW N 
Évaluation :
3

You wont get your add ons you purchase

AMBER O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody G 
Évaluation :
2

Fix your customer service and check in process

Ari S 
Évaluation :
5

JAKES makes it so easy to pickup/drop off. Very friendly staff & knowledgeable

Beth C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B 
Évaluation :
5

The staff was friendly and the truck was available as soon as we needed it. Would highly recommend!

Jessica R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rade C 
Évaluation :
5

Rien

Ken F 
Évaluation :
5

Truck broke down in Shelbyville, KY. Had to be towed, unloaded to new truck, overnight in hotel.

Micheal T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R 
Évaluation :
5

Nothing.

Michael H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T 
Évaluation :
5

The lady at the counter was most helpful and nice.

Veronica R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha B 
Évaluation :
1

It took us two hours to get our truck picked up because they We're trying to tell me I needed to pay an additional charge when I had already paid for the truck over the phone hours prior to pick up. Not to mention when I called to pay for the truck and the dolly they informed me they did not have a dolly for me when I was supposed to be picking up a couple hours later. So we finally found a location that had one but that required me to go farther than I needed to just to pick up a dolly and then to a different location to pick up the truck. If I would have known this would be the issue I would have picked up both from the same location. So I did not pick up the truck from the location I requested I had to go out of town to get it and then even farther to get the dolly. Then add the 2hour frustration of getting the truck. I was very unhappy and very frustrated with the whole process to be honest. It was not easy like I was told it would be. If I knew it was going to be this frustrating and this difficult I would have figured something else out or gone to a different location. If I'm being very honest I'd like to be compensated for the inconvenience.

kelsey h 
Évaluation :
2

Switched to mobile pickup. Then cell service sucks. Try calling for help and I get somewhat of an assistance before being hung up on and then having to figure it out from there. Apparently I work for Uhaul now as I'm the one doing ALL the leg work and still getting charged over $75 bucks. I should have gotten their employees discount. But this is all my fault for not having a pickup of my own. Lesson learned

Andrew F 
Évaluation :
5

Very helpful and professional staffs 100 %

Olusegun A 
Évaluation :
5

Nothing, great people!

Matthew D 
Évaluation :
5

I can't think of anything that you need to change. The process was surprisingly easy and painless. It was incredibly convenient. I was very happy! Will rent from U-Haul again!!!

Chad S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reagan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S 
Évaluation :
5

Dawn was excellent to work with.

Joanne B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodie B 
Évaluation :
5

Truck smelled like smoke very very bad. Had to leave window open to drive in it The steering on the truck is awful. Very loose and needs to be repaired before there is an accident!

Michael B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nick H 
Évaluation :
5

Everything was great.

Eric F 
Évaluation :
1

It took 3hours from arriving at my scheduled pickup time to finally get on my way to start moving. I schedule a dolly to be with the truck and no dolly was supplied. Uhaul then sent me on a wild goose chase to other locations to get one. No dolly was supplied.

David L 
Évaluation :
5

Everything was perfect. I have rented from this location before.

Roger L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jodi l 
Évaluation :
5

Very friendly. Easy rental and return . I have used this location before and would recommend and use again

MARK S 
Évaluation :
5

Customer Service from Jack's was great!

William W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGHAN K 
Évaluation :
5

I enjoyed my experience and the staff was informative and professional. I would rent from there again

Scott H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla S 
Évaluation :
5

Maybe make the "rent this truck" button on your mobile site a bit more prominent

Jeffrey T 
Évaluation :
5

Trailer had not been swept out by previous users. Didn't take me much time to clean out. The folks at Jake's are courteous and efficient. We have used them before and will again.

GEORGE W 
Évaluation :
5

Jake's allowed me to drop off the trailer after hours and finalize the rental the following morning.

dennis s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S 
Évaluation :
5

For me nothing. They were awesome.

Robin D 
Évaluation :
1

Was supposed to get a call in regards to the mileage before charging me.....that didn't happen. Van smelled like a zoo. Then noticed some hey in the back. Someone used it to move animal manure.

Douglas V 
Évaluation :
3

More signage as where the drop off box is located

Debra C 
Évaluation :
3

They did not check the truck in while I was there. I didn't receive conformation that rental had been closed. I called on Thursday and asked if it had been processed and was told not yet. They need to process the rental while I'm there.

PatrickT M 
Évaluation :
4

The only thing that I thought was not so great was that I was charged 3 times for the initial rental and had to call uhaul and wait on hold for about 40 minutes before the problem was resolved.

Ashley A 
Évaluation :
5

Enjoy

Alexander C 
Évaluation :
3

Probably not their fault according to them, wipers broke and it rained Sunday and it kept telling g me oil change immediately. Truck ran great for 137 000 miles . Obviously the pictures on site for inspection are not correct as this truck has a lot of mi or damage and the pic on inspection is a new truck. Corporate has been good to me, but the facility has over charged me just under $42 and has not refunded me the difference.

Rodney H 
Évaluation :
5

All is good

Kenneth S 
Évaluation :
3

It appears franchise owners simply enjoy the extra income ?? I did not see any efforts to ensure equipment was in good shape for next customer but that inspection effort could have occurred later. The 12' foot trailer was very new but impossible me alone to lift off the hitch and the tongue has NO jacking device, neither did the dealer provide one at the parking location along with a "block" to prop up the tongue. Add a tongue jack, what if a disconnect was required along the highway ??? Customers need ability to stow trailer by themselves.

WOOD M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darrel S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad I 
Évaluation :
3

Lower the price of rental on further distances.

clenn w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blayne B 
Évaluation :
5

The company that held the Uhaul equipment was AMAZING. However, UHAUL, the company, completely dropped the ball. I made a reservation to pick up my equipment from the Uhaul in Plainfield, IN. I left work at 3:30 to get to the Uhaul company by 4 as I had a 4:15 appointment near that facility. When I arrived, I was told that UHAUL had changed my reservation to Mooresville, IN. I was NEVER told about this, and it added an extra hour drive that day, I missed my appointment, and then had to return the equipment there when I was done which was AGAIN, another extra hour commute. I have nothing but great things to say about BOTH leasing places as they went above and beyond to be professional and courteous, but I am COMPLETELY dissatisfied with UHAUL the company as THEY were the ones who changed my reservation location without letting me know.

Craig S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J 
Évaluation :
1

This is by no means on Jake's Body Shop. I know Uhaul goes there to manage pickups and stuff, and Uhaul left me locked outside a closed office, with no passcode to retrieve my keys, and turns out our key was never put in the box by Uhaul at all, so even if I did have the pass code, I'd be up the creek without a paddle. Luckily, someone was around back on the garage, otherwise id have had no way to get truck. Again, this is not on Jake's Auto. Also the back of the truck was sticky and disgusting inside.

Savannah P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L 
Évaluation :
3

I would rate Uhaul and their website a 0, and the location a 4 out of 5 because their service rep was very friendly, helpful, and went above what would be expected to make my rental smooth. Had a utility cart been included like I requested, it would be a 5/5. The truck itself was great. My issues are with Uhaul and the horrible website and reservation system. I made a reservation online for a 15 foot truck with utility and appliance cart on Monday 8/1. I selected a nearby location just a few miles from home. Email sent said to expect a call to confirm the reservation. After 48 hours no call came, so *I* called the location. This location did NOT have 15 foot trucks (available or at all? Not sure)! So after reserving online and getting confirmation, the location didn't have what I reserved and didn't call me?! Wow. The man said the website should've sent me to another location. It didn't. At this point I go online to uhaul.com and change my reservation to a different location, further away but not too bad. I call the next morning (Thursday), the man at Hines Storage in Plainfield IN was very helpful, confirmed he had my reservation in the system for Saturday morning 10am, they would be open, and had both utility and appliance carts as per my request, and a 15 foot truck. I was all set. Nope. Friday at 4pm (16 hours before I'm set to pickup) I receive a call from Jake's Body Shop in Mooresville. They inform me that THEY have my reservation. What? Why? The website automatically sent it to them. After getting digital and verbal confirmation of my reservation with Hines in Planfield, the system sends it further away more than a day later? This makes absolute zero sense. So essentially, uhaul forced me to drive an additional 20 miles to get and return the truck, costing me time and money. On top of that, the truck did NOT come with a utility OR appliance cart! I had to rent these separate elsewhere, costing me more time and money. Additionally, not only was it further away, lacking required items, but the location was also NOT open at my requested time, forcing me to check in online, another waste of time. I'll never use uhaul ever again, this experience was pure insanity and I'd rather walk my possessions across the country than use their service. I expect some form of reimbursement for additional miles driven ($20), lack of carts (that I paid for), and my loss of time and sanity. Thanks for making this as difficult as possible for no logical reason.

Kevin C 
Évaluation :
5

Jake's was extremely helpful and offered to back the trailer back in to the parking spot. Will definitely rent from them again.

Christy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina W 
Évaluation :
2

Completely unsatisfied with my experience.. Way to overpriced. 200 dollars for 24 hours is insane. Picking up the Uhaul with almost an empty tank of gas.. just aggravated with my whole experiences.

Shila K 
Non les évaluations ont été soumises pour cet établissement.

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