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JAYDON B
Customer Reviews for J&L Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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My whole experience here was terrible. I asked to designate a drop off location (Hiawatha Ave) and kept being told by the man that he "was leaving it blank and I could return it anywhere" I received a text with a drop off location that was not the one that I intended (89th and Lyndale) on leaving my trailer at while still there and asked him about it and again was told not not to worry. Fast forward to 3 days after I dropped the equipment off (I had the truck and trailer less than 24 hours) and I get a call from the location that was on the text (89th and Lyndale) asking where the equipment was at and telling me I am getting CHARGED a late fee everyday. I also rented a truck that day (this was emergent and not intended as I was moving my mother out of her storage and needed extra space as things were not fitting in the trailer) and was told it was $29,95 per day and 29 cents per mile but was charged $1 per mile. I will be disputing the late charges as well as the $1 per mile charge. Total scam getting run out of this location.
ANGELA MI felt I was needlessly given a U-Haul that was too large for the job because he wanted to stick it to me. He was not terribly friendly in fact I found him hostile
JEREMY SFix trailer suspension
JESSIE MManager grouchy not inviting...truck was at half a tank he put 2 more gallons in a charge of 10,52 ARE YOU KIDDING ME. I cleaned it and made sure it was half a tank.
Colleen RU-Haul is a whole is a joke. Customer service is aweful, doesn't matter the location jamestown and Fargo. Needed to change two tires on a trailer and U-Haul stores don't carry spares to change them apparently. Needed to wait for roadside assistance it took over 2 hours for U-Haul to find me a repair guy and that's after repeated calls after they quit texting me. Terrible customer service.
aystin sWhile the truck looked clean, our part of our property was permanently damaged by a black greasy product that was on a van wall.
Marilyn LThe Bismarck ND location was a disaster and had to drive to Jamestown ND to secure a truck. The gentleman in Jamestown ND was an amazing help when Bismarck ND failed miserably.
Liolla AI had a good experience with renting from J & L. I will use them in the future and recommend them if you are in Jamestown.
Nevin RAlthough this was not a Uhaul branded location, the staff was able to assist with addressing our concerns and how to contact Uhaul.
Reagan CThis was a great dealer, J and L hooked the trailer up and gave us so much information on services that we were looking for!! Hats off to J and L!!!
fred fJ&L was absolutely fantastic. U-Haul in general was a TERRIBLE experience and I will go out of my way to never use them again.
Baylee EAll fine
Sergio BWe reserved a car hauler trailer a couple days in advance. When we arrived at the rental location, we were given a trailer that did not have working taillights and blinkers. I said something and the guy told me to stop in the next town and have it fixed at the Uhaul dealer there. He said he did not have anyone to fix it at his repair shop. He did have a 2nd car hauler trailer sitting there not being used but he did not give us that one. Maybe it was broken as well? He told me not to worry, we wouldn't get a ticket. We were on a tight schedule, so we were not able to find another Uhaul dealer for repairs. We drove 500 miles in the fog and dark with one working brake light! Fortunately, we had a tail vehicle following us, but I found this to be really poor customer service. J & L Service in Jamestown ND is not a location I would have representing your brand!
Mike LTroy was great! Made the process quick and easy! Merci encore!
Joshua GThe owner was nice to work with. Busy place. I rented a truck and trailer. Highly recommend
Frank SMy first time using U-Haul and he was very nice...
roxy SJ and L service was extremely helpful. I would have had to drive 30 miles but he got one in my town. I hated doing everything on line because some of it I had trouble getting. Also time of pickup was awful. The station 30 miles away called me and said they closed at my scheduled pickup time. I was extremely happy that J and L helped me out. U-Haul not so much . I give U-Haul 1 star! J and L gets 5 stars!!
joan fThere is someone that is there all the time during business hours.
LeAnna BThere was not anyone there when we dropped the truck off. It is not in a very good part of town. I was a little worried that there might be something done to the truck.
Rick RSmall area no one there sign on door saying out on service call, no area marked for returns, I looked around and decided where would be best place to leave trailer
KEN MWent to drop off early and there was no one there. Even though they were supposed to be open, the business was closed.
Anthony ZThey helped me fix my truck that had a bad fuse. Very valuable.
Robert PDirty vehicle. Windshield dirty. windshield wiper fluid empty
Styrk LVery friendly staff. The Pick up and drop off were quick no wait time
shelly mOwner was extremely helpful!!!!!
JEAN MThey were helpful and it was clear that my satisfaction was important
Greg AJust left it there Sunday night so I did not have much of an experience but when calling they were professional.
TOM OThe guy wasn't very friendly and thought I was yelling which was offensive because apparently my voice must be too strong for his personality. I don't yell at anyone nor has anyone ever said that to me before.
Sarah aFriendly and helpful staff!
michael pThe young man (Troy?) that helped us was excellent. He was very thorough, took the time to explain the process, and was very pleasant. What a nice young man!
JEFF GThe UHaul experience - while ultimately came together, is a little sketchy. Reservation was made online for pickup in Jamestown ND. Confirming details via phone, I was told there was no guarantee that a 5x8 Trailer would even happen in Jamestown. It ultimately did at a different location, but pickup process took about 45 min, and we had to find the requested pads at a different location.
Brian Pi was very pleased they were open on a Sunday!
Pat EGreat service! Made it an easy move. Thank you!
Margaret WThe guys at J&L were great
David RTruck was full of mud, had to mop it before we could use it.
lonnie wDid not get our utility dolly and we were on a tight schedule so we did not open the truck to look inside. As a result we have paid the $10 rental fee and another $150 for a missing utility dolly (that we never had) and we had to buy our own for $80 at Walmart. The uhaul truck sounded horrible as driving it down the high way if we went above 50mph the steering wheel shook very bad. It took us three days to get to our destination. The staff at this location were very friendly.
Amanda LThe chains on the car dolly need replaced. It was missing the rubber things. No one hooked the trailer up for us. The hook-up picture was not taken. They did not check in the car dolly until the next morning, when we returned it around 7 pm the night before, and they close at 8 pm. I rented a truck before from them, the inside was dirty and the windshield was so dirty, I could hardly see out of it, and the wiper fluid just smeared it around :( They need to do their job, and do it better!
Loretta LWhen I got the U-Haul it took almost 3 hours the door had been jammed abs when I called I was basically told too bad.
CARRIE CHad delays due to closed road/snowstorm and handled very nicely with one simple phone call. Thanks
GLENN Wgreat location and service
John L