Customer Reviews for J&L Service
(U-Haul Neighborhood Dealer)

450 évaluations

215 5th St NW   Jamestown, ND 58401

(701) 252-1913

Heures d’ouverture

  • Du lundi au vendredi : de 8 h a.m. à 8 h p.m.
  • Sat-Sun: 8 am–4 pm

Services dans cet établissement :

Pour nous contacter

(701) 252-1913

215 5th St NW
Jamestown, ND 58401

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au vendredi : de 8 h a.m. à 8 h p.m.
  • Sat-Sun: 8 am–4 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYDON B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M 
Évaluation :
1

My whole experience here was terrible. I asked to designate a drop off location (Hiawatha Ave) and kept being told by the man that he "was leaving it blank and I could return it anywhere" I received a text with a drop off location that was not the one that I intended (89th and Lyndale) on leaving my trailer at while still there and asked him about it and again was told not not to worry. Fast forward to 3 days after I dropped the equipment off (I had the truck and trailer less than 24 hours) and I get a call from the location that was on the text (89th and Lyndale) asking where the equipment was at and telling me I am getting CHARGED a late fee everyday. I also rented a truck that day (this was emergent and not intended as I was moving my mother out of her storage and needed extra space as things were not fitting in the trailer) and was told it was $29,95 per day and 29 cents per mile but was charged $1 per mile. I will be disputing the late charges as well as the $1 per mile charge. Total scam getting run out of this location.

ANGELA M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CURTIS M 
Évaluation :
3

I felt I was needlessly given a U-Haul that was too large for the job because he wanted to stick it to me. He was not terribly friendly in fact I found him hostile

JEREMY S 
Évaluation :
2

Fix trailer suspension

JESSIE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIDIA R 
Évaluation :
3

Manager grouchy not inviting...truck was at half a tank he put 2 more gallons in a charge of 10,52 ARE YOU KIDDING ME. I cleaned it and made sure it was half a tank.

Colleen R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H 
Évaluation :
1

U-Haul is a whole is a joke. Customer service is aweful, doesn't matter the location jamestown and Fargo. Needed to change two tires on a trailer and U-Haul stores don't carry spares to change them apparently. Needed to wait for roadside assistance it took over 2 hours for U-Haul to find me a repair guy and that's after repeated calls after they quit texting me. Terrible customer service.

aystin s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARMON F 
Évaluation :
5

While the truck looked clean, our part of our property was permanently damaged by a black greasy product that was on a van wall.

Marilyn L 
Évaluation :
5

The Bismarck ND location was a disaster and had to drive to Jamestown ND to secure a truck. The gentleman in Jamestown ND was an amazing help when Bismarck ND failed miserably.

Liolla A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delore Z 
Évaluation :
5

I had a good experience with renting from J & L. I will use them in the future and recommend them if you are in Jamestown.

Nevin R 
Évaluation :
3

Although this was not a Uhaul branded location, the staff was able to assist with addressing our concerns and how to contact Uhaul.

Reagan C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyssa A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim O 
Évaluation :
5

This was a great dealer, J and L hooked the trailer up and gave us so much information on services that we were looking for!! Hats off to J and L!!!

fred f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kari n 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick N 
Évaluation :
2

Le client n'a pas laissé de commentaire.

George B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody M 
Évaluation :
5

J&L was absolutely fantastic. U-Haul in general was a TERRIBLE experience and I will go out of my way to never use them again.

Baylee E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian j 
Évaluation :
5

All fine

Sergio B 
Évaluation :
1

We reserved a car hauler trailer a couple days in advance. When we arrived at the rental location, we were given a trailer that did not have working taillights and blinkers. I said something and the guy told me to stop in the next town and have it fixed at the Uhaul dealer there. He said he did not have anyone to fix it at his repair shop. He did have a 2nd car hauler trailer sitting there not being used but he did not give us that one. Maybe it was broken as well? He told me not to worry, we wouldn't get a ticket. We were on a tight schedule, so we were not able to find another Uhaul dealer for repairs. We drove 500 miles in the fog and dark with one working brake light! Fortunately, we had a tail vehicle following us, but I found this to be really poor customer service. J & L Service in Jamestown ND is not a location I would have representing your brand!

Mike L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monty s 
Évaluation :
5

Troy was great! Made the process quick and easy! Merci encore!

Joshua G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah P 
Évaluation :
5

The owner was nice to work with. Busy place. I rented a truck and trailer. Highly recommend

Frank S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M 
Évaluation :
5

My first time using U-Haul and he was very nice...

roxy S 
Évaluation :
4

J and L service was extremely helpful. I would have had to drive 30 miles but he got one in my town. I hated doing everything on line because some of it I had trouble getting. Also time of pickup was awful. The station 30 miles away called me and said they closed at my scheduled pickup time. I was extremely happy that J and L helped me out. U-Haul not so much . I give U-Haul 1 star! J and L gets 5 stars!!

joan f 
Évaluation :
3

There is someone that is there all the time during business hours.

LeAnna B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nathan c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy R 
Évaluation :
3

There was not anyone there when we dropped the truck off. It is not in a very good part of town. I was a little worried that there might be something done to the truck.

Rick R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kasaundra o 
Évaluation :
3

Small area no one there sign on door saying out on service call, no area marked for returns, I looked around and decided where would be best place to leave trailer

KEN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS S 
Évaluation :
3

Went to drop off early and there was no one there. Even though they were supposed to be open, the business was closed.

Anthony Z 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynella M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy H 
Évaluation :
5

They helped me fix my truck that had a bad fuse. Very valuable.

Robert P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marietta h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham L 
Évaluation :
2

Dirty vehicle. Windshield dirty. windshield wiper fluid empty

Styrk L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrii B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jayson M 
Évaluation :
5

Very friendly staff. The Pick up and drop off were quick no wait time

shelly m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene B 
Évaluation :
4

Owner was extremely helpful!!!!!

JEAN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian l 
Évaluation :
4

They were helpful and it was clear that my satisfaction was important

Greg A 
Évaluation :
5

Just left it there Sunday night so I did not have much of an experience but when calling they were professional.

TOM O 
Évaluation :
3

The guy wasn't very friendly and thought I was yelling which was offensive because apparently my voice must be too strong for his personality. I don't yell at anyone nor has anyone ever said that to me before.

Sarah a 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David R 
Évaluation :
5

Friendly and helpful staff!

michael p 
Évaluation :
5

The young man (Troy?) that helped us was excellent. He was very thorough, took the time to explain the process, and was very pleasant. What a nice young man!

JEFF G 
Évaluation :
3

The UHaul experience - while ultimately came together, is a little sketchy. Reservation was made online for pickup in Jamestown ND. Confirming details via phone, I was told there was no guarantee that a 5x8 Trailer would even happen in Jamestown. It ultimately did at a different location, but pickup process took about 45 min, and we had to find the requested pads at a different location.

Brian P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda J 
Évaluation :
4

i was very pleased they were open on a Sunday!

Pat E 
Évaluation :
5

Great service! Made it an easy move. Thank you!

Margaret W 
Évaluation :
5

The guys at J&L were great

David R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diana E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helga I 
Évaluation :
1

Truck was full of mud, had to mop it before we could use it.

lonnie w 
Évaluation :
2

Did not get our utility dolly and we were on a tight schedule so we did not open the truck to look inside. As a result we have paid the $10 rental fee and another $150 for a missing utility dolly (that we never had) and we had to buy our own for $80 at Walmart. The uhaul truck sounded horrible as driving it down the high way if we went above 50mph the steering wheel shook very bad. It took us three days to get to our destination. The staff at this location were very friendly.

Amanda L 
Évaluation :
2

The chains on the car dolly need replaced. It was missing the rubber things. No one hooked the trailer up for us. The hook-up picture was not taken. They did not check in the car dolly until the next morning, when we returned it around 7 pm the night before, and they close at 8 pm. I rented a truck before from them, the inside was dirty and the windshield was so dirty, I could hardly see out of it, and the wiper fluid just smeared it around :( They need to do their job, and do it better!

Loretta L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL L 
Évaluation :
1

When I got the U-Haul it took almost 3 hours the door had been jammed abs when I called I was basically told too bad.

CARRIE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jay L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KERRI A 
Évaluation :
5

Had delays due to closed road/snowstorm and handled very nicely with one simple phone call. Thanks

GLENN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bo W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVAF C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

les n 
Évaluation :
5

great location and service

John L 
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