It took about 30-45 minutes to check in, while he tried to figure out why this was so messed up. He finally called the National number and they explained that I was in fact correct, and all was well for me. But again, this mess cause not only J&L Service to loose a sale, but U-Haul to lose a client, but possibly gain some seriously bad publicity. Living in a rural state, a whole lot of folks have to make some very long drives to get the services they need (I had to drive over a hundred mile myself to pick up the 26' truck I rented and would have been VERY unhappy, if it had not been available).ROBERT C.
Moving Truck Rental in Jamestown, ND at J&L Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Jamestown, ND 58401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 8h pm
- Sam - dim : 8h am à 4h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Jamestown, ND 58401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I booked my Uhaul with the Insterstate Uhaul location in Bismarck, ND in store with an employee. Two days later I get a phone call from them saying they may not have a uhaul for me. I don't hear anything over the weekend, so I I attempted to call and speak with them and they would not answer the phone. I actually attempted calling this location on 3 different accounts and every time the phone was left ringing for 30 minutes or more with no one answering to even ask me to hold. I go to the store in person and they are not busy, so I am able to ask for an update on my uhaul. At this point they tell me I may have to drive all the way to Rapid City, SD from Bismarck, ND for one and that they would not drop it off to the location in which I reserved it. There was no apology, no help what-so-ever for this potentially HUGE inconvenience. I finally get word two days before pick up day that I am to go to Jamestown, ND to pick up the uhaul; while considerably closer, still a long drive to go pick the uhaul when in the middle of moving. I arrive to J-L and the manager (at least I think he was) was very condescending to his employees and telling the "shut up" etc. The uhaul itself was fine as far as equipment goes, a little dirty, but in working order. I did not have a very good experience with uhaul and would hesitate to ever use uhaul again after this. If whoever is reading this wants further information on the experience customers receive at the Interstate uhaul in Bismarck, head over to Google reviews. It only has 2.8 stars with plenty of people having same or similar issues with service from them.Erin D.
J & L Service took the time to clearly explain the rental agreement and answered all our questions .RICHARD C.
Picked the trailer up on a Sunday afternoon. No trouble. Someone hooked the trailer up for me. Nice guy, didn't catch his name. He made me laugh. I asked him if there was a spare. "No." Are the bearing on the trailer packed and road worthy? "Should be." My comment was, "That's why you should buy the road way asst package." I didn't and had not problems.CRAIG P.
great service at J&L.marty H.
When we rented the truck, the person in Bismarck was a great help getting us a truck. We were called the night before and the location to pick up the truck was confirmed. When we got to the location in Jamestown there was no truck. We had to go to a second location and found out the truck we requested was broken. Fortunately there was another truck there which we were upgraded to. We were told that that truck had 7/8 tank of gas but actually only had 1/4 tank of gas. They could not print up any paperwork for us, they were friendly but not very professional. Once on the road everything went great but up until that time UHaul was very painful and time consuming.Robert B.
I gave this location a 1 star for the fact that we had to travel ~260 miles total to get the trailer. After reserving a covered trailer almost 3 weeks in advance, to have to travel 3 hours to get the reserved trailer, is quite frankly unacceptable. Especially since no compensation for time/gas was offered. Terrible service!!Kyle S.
I do recommend J&L services for uhaul ,but when I picked up trailer, running lights didn't work and never did through out move,and they never attempted to fix it.had I gotten a ticket, uhaul would be paying for it, but only received a warningRobert E.
FILTHY TRUCK FILTHY WINDSHIELDLoretta L.
I received a call Friday mid afternoon from a schedule asking when I would ha e the uhaul back as I missed my deadline. I explained I was moving from IN to ND and having trouble getting in the road. The lady said she would extend it one more day. I was charged for both.Scott G.
I struggle to understand how it cost over $400 on the same equipment to make the same trip (returning home, North Dakota to Houston) when compared to $150 to leave home (Houston to North Dakota). I am terribly disappointed and will no longer use UHAUL due to this ridiculous gouging. ESPECIALLY due to the fact that I was assured prior to departing Houston, that I would be charged the same price to return, since I asked prior to initiating the rental.Justin S.
I am NOT a Uhaul customer, but I've been receiving emails and the private information of someone who is. Each time I have received an email, I have responded that you have the wrong address, and nothing has been fixed. I even called the location and was told my email could not be removed from his account. cont.James H.
Very friendlyKatherine P.
They went above and beyond to help me out! I had to pick up my truck at a different location and that location Norway Inn is a total disaster. No walkthrough no paperwork. They could not be bothered to leave their office. I asked if they could assist me with the hookup and loading of my car on the dolly and he asked me what I wanted me to do. The person at J and L Service came along with me to Norway Inn and hooked up the Dolly and loaded my car. J and L is the best! Norway Inn gives Uhaul a bad name!Mary H.
The gentleman went above and beyond to get me taken care of and back on the road. Trailers are accessible and the lot looks kept. Definitely recommend and if needed, will do business with again!Jeremiah E.
This was the worst experience and such a rip off! Last minute they changed the pick up and drop off location on me and then charged me an extra $50 fee for not dropping it off at the new location they chose! Joselyn and Troy are horrible people to work with and very dishonest!LeAnn S.
Troy Nelson went over and above regular customer service to help us. He was very busy and we came early, but he stopped what he was doing and got us on the road quickly. Excellent service.KENNETH S.
RENTED THIS IN BISMARCK, ND. HAD TO GO TO JAMESTOWN, ND 110 MILES AWAY TO PICK IT UP. SHOULD HAVE INFORMED ME THAT THERE WAS NOT ONE IN BISMARCK.......LEONARD T.
Very helpful and understanding.Alexis S.
Make sure all lights in the trailer are working.John Michael M.
Great customer service , great equipment, great pricesJames D.
The photo ID thing was real pain, since I didn't have a smart phone.Raymond L.
Outside light to light area to park at may help to return vehicle.Pam G.
Excellent service. Highly recommend.jeff A.
When you say the tank is full. Make sure it really is. We ended up paying for gas that we did not use because the tank was NOT full. 15 dollars in gas but only went 6 miles. Does not compute. We were tired and thankful we found the u-haul we needed in a pinch for a short quick haul but feel a bit taken advantage of and too tired to argue.mary L.