My whole experience here was terrible. I asked to designate a drop off location (Hiawatha Ave) and kept being told by the man that he "was leaving it blank and I could return it anywhere" I received a text with a drop off location that was not the one that I intended (89th and Lyndale) on leaving my trailer at while still there and asked him about it and again was told not not to worry. Fast forward to 3 days after I dropped the equipment off (I had the truck and trailer less than 24 hours) and I get a call from the location that was on the text (89th and Lyndale) asking where the equipment was at and telling me I am getting CHARGED a late fee everyday. I also rented a truck that day (this was emergent and not intended as I was moving my mother out of her storage and needed extra space as things were not fitting in the trailer) and was told it was $29,95 per day and 29 cents per mile but was charged $1 per mile. I will be disputing the late charges as well as the $1 per mile charge. Total scam getting run out of this location.
ANGELA M
J&L Service
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jamestown, ND 58401
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I felt I was needlessly given a U-Haul that was too large for the job because he wanted to stick it to me. He was not terribly friendly in fact I found him hostile
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Colleen RU-Haul is a whole is a joke. Customer service is aweful, doesn’t matter the location jamestown and Fargo. Needed to change two tires on a trailer and U-Haul stores don’t carry spares to change them apparently. Needed to wait for roadside assistance it took over 2 hours for U-Haul to find me a repair guy and that’s after repeated calls after they quit texting me. Terrible customer service.
aystin s