My contract was incorrect in that I was over-charged for the blankets I rented, and I was also billed for a utility dolly which I did not order. I am still awaiting refunds to my card for these errors.NANCY V.
Customer Reviews for J&L Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Jamestown, ND 58401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 8h pm
- Sam - dim : 8h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Hunter B.
Le client n'a pas laissé de commentaire.Brenda R.
I was very disappointed to learn the night before I needed the truck that I was going to have to drive over three hours to go get the truck. I am sure that information was available sooner. If I would have been able to get the truck the day before, it would have been much easier on me. I am sure that this is done to not loose a customer, but next time I need a truck, I will remember this in my decision of what company to go with. I had also asked for a car hauler. I learned the night before that there was not even one available. This too was probably known long before the night before. I had to travel almost 6 hours in another direction to get a car hauler.Chris C.
Trucks should be check prior to rental truck had tire issuesfrank U.
Le client n'a pas laissé de commentaire.TIMOTHY K.
Le client n'a pas laissé de commentaire.joe V.
Le client n'a pas laissé de commentaire.EUGENE S.
Le client n'a pas laissé de commentaire.NATHAN D E.
It took about 30-45 minutes to check in, while he tried to figure out why this was so messed up. He finally called the National number and they explained that I was in fact correct, and all was well for me. But again, this mess cause not only J&L Service to loose a sale, but U-Haul to lose a client, but possibly gain some seriously bad publicity. Living in a rural state, a whole lot of folks have to make some very long drives to get the services they need (I had to drive over a hundred mile myself to pick up the 26' truck I rented and would have been VERY unhappy, if it had not been available).ROBERT C.
I booked my Uhaul with the Insterstate Uhaul location in Bismarck, ND in store with an employee. Two days later I get a phone call from them saying they may not have a uhaul for me. I don't hear anything over the weekend, so I I attempted to call and speak with them and they would not answer the phone. I actually attempted calling this location on 3 different accounts and every time the phone was left ringing for 30 minutes or more with no one answering to even ask me to hold. I go to the store in person and they are not busy, so I am able to ask for an update on my uhaul. At this point they tell me I may have to drive all the way to Rapid City, SD from Bismarck, ND for one and that they would not drop it off to the location in which I reserved it. There was no apology, no help what-so-ever for this potentially HUGE inconvenience. I finally get word two days before pick up day that I am to go to Jamestown, ND to pick up the uhaul; while considerably closer, still a long drive to go pick the uhaul when in the middle of moving. I arrive to J-L and the manager (at least I think he was) was very condescending to his employees and telling the "shut up" etc. The uhaul itself was fine as far as equipment goes, a little dirty, but in working order. I did not have a very good experience with uhaul and would hesitate to ever use uhaul again after this. If whoever is reading this wants further information on the experience customers receive at the Interstate uhaul in Bismarck, head over to Google reviews. It only has 2,8 stars with plenty of people having same or similar issues with service from them.Erin D.
Le client n'a pas laissé de commentaire.GENE V.
J & L Service took the time to clearly explain the rental agreement and answered all our questions .RICHARD C.
Le client n'a pas laissé de commentaire.Danny T.
Le client n'a pas laissé de commentaire.LOUIS S.
Le client n'a pas laissé de commentaire.STEVEN V.
Le client n'a pas laissé de commentaire.TYLER H.
Picked the trailer up on a Sunday afternoon. No trouble. Someone hooked the trailer up for me. Nice guy, didn't catch his name. He made me laugh. I asked him if there was a spare. "No." Are the bearing on the trailer packed and road worthy? "Should be." My comment was, "That's why you should buy the road way asst package." I didn't and had not problems.CRAIG P.
great service at J&L.marty H.
Le client n'a pas laissé de commentaire.Virginia L.
When we rented the truck, the person in Bismarck was a great help getting us a truck. We were called the night before and the location to pick up the truck was confirmed. When we got to the location in Jamestown there was no truck. We had to go to a second location and found out the truck we requested was broken. Fortunately there was another truck there which we were upgraded to. We were told that that truck had 7/8 tank of gas but actually only had 1/4 tank of gas. They could not print up any paperwork for us, they were friendly but not very professional. Once on the road everything went great but up until that time UHaul was very painful and time consuming.Robert B.
I gave this location a 1 star for the fact that we had to travel ~260 miles total to get the trailer. After reserving a covered trailer almost 3 weeks in advance, to have to travel 3 hours to get the reserved trailer, is quite frankly unacceptable. Especially since no compensation for time/gas was offered. Terrible service!!Kyle S.
Le client n'a pas laissé de commentaire.MARK M.
I do recommend J&L services for uhaul ,but when I picked up trailer, running lights didn't work and never did through out move,and they never attempted to fix it.had I gotten a ticket, uhaul would be paying for it, but only received a warningRobert E.
FILTHY TRUCK FILTHY WINDSHIELDLoretta L.
I received a call Friday mid afternoon from a schedule asking when I would ha e the uhaul back as I missed my deadline. I explained I was moving from IN to ND and having trouble getting in the road. The lady said she would extend it one more day. I was charged for both.Scott G.
I struggle to understand how it cost over 400 $on the same equipment to make the same trip (returning home, North Dakota to Houston) when compared to 150 $to leave home (Houston to North Dakota). I am terribly disappointed and will no longer use UHAUL due to this ridiculous gouging. ESPECIALLY due to the fact that I was assured prior to departing Houston, that I would be charged the same price to return, since I asked prior to initiating the rental.Justin S.
Le client n'a pas laissé de commentaire.Martin M.
I am NOT a Uhaul customer, but I've been receiving emails and the private information of someone who is. Each time I have received an email, I have responded that you have the wrong address, and nothing has been fixed. I even called the location and was told my email could not be removed from his account. cont.James H.
Le client n'a pas laissé de commentaire.Jeffrey H.
Le client n'a pas laissé de commentaire.Jeremy F.
Very friendlyKatherine P.
Le client n'a pas laissé de commentaire.Steve C.
They went above and beyond to help me out! I had to pick up my truck at a different location and that location Norway Inn is a total disaster. No walkthrough no paperwork. They could not be bothered to leave their office. I asked if they could assist me with the hookup and loading of my car on the dolly and he asked me what I wanted me to do. The person at J and L Service came along with me to Norway Inn and hooked up the Dolly and loaded my car. J and L is the best! Norway Inn gives Uhaul a bad name!Mary H.
Le client n'a pas laissé de commentaire.Ryan C.
The gentleman went above and beyond to get me taken care of and back on the road. Trailers are accessible and the lot looks kept. Definitely recommend and if needed, will do business with again!Jeremiah E.
Le client n'a pas laissé de commentaire.SHAOLIN M.
Le client n'a pas laissé de commentaire.JAMES JAY B.
Le client n'a pas laissé de commentaire.JESSICA N.
This was the worst experience and such a rip off! Last minute they changed the pick up and drop off location on me and then charged me an extra 50 $fee for not dropping it off at the new location they chose! Joselyn and Troy are horrible people to work with and very dishonest!LeAnn S.
Le client n'a pas laissé de commentaire.SHANNON C.
Troy Nelson went over and above regular customer service to help us. He was very busy and we came early, but he stopped what he was doing and got us on the road quickly. Excellent service.KENNETH S.
Le client n'a pas laissé de commentaire.ethan K.
Le client n'a pas laissé de commentaire.CARYN R.
RENTED THIS IN BISMARCK, ND. HAD TO GO TO JAMESTOWN, ND 110 MILES AWAY TO PICK IT UP. SHOULD HAVE INFORMED ME THAT THERE WAS NOT ONE IN BISMARCK.......LEONARD T.
Le client n'a pas laissé de commentaire.PETER S.
Le client n'a pas laissé de commentaire.Sierra D.
Le client n'a pas laissé de commentaire.garrett M.
Le client n'a pas laissé de commentaire.Russell L.
Very helpful and understanding.Alexis S.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.SHEA H.
Le client n'a pas laissé de commentaire.Matthew O.
Make sure all lights in the trailer are working.John Michael M.
Great customer service , great equipment, great pricesJames D.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.Sean P.
The photo ID thing was real pain, since I didn't have a smart phone.Raymond L.
Outside light to light area to park at may help to return vehicle.Pam G.
Le client n'a pas laissé de commentaire.caitlyn C.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.Joel G.
Le client n'a pas laissé de commentaire.sharon B.
Excellent service. Highly recommend.jeff A.
When you say the tank is full. Make sure it really is. We ended up paying for gas that we did not use because the tank was NOT full. 15 dollars in gas but only went 6 miles. Does not compute. We were tired and thankful we found the u-haul we needed in a pinch for a short quick haul but feel a bit taken advantage of and too tired to argue.mary L.
Le client n'a pas laissé de commentaire.al H.
Le client n'a pas laissé de commentaire.Randy H.
I rented from Ricks TV in JAMESTOWN. I received no phone call from uhaul. When I went to pick up trailer it was not at Ricks. He had no record. I was there a week before reserving one. He kindly called Fargo office and they said it was at J & L. Total mix up on my reservationsusan G.
Le client n'a pas laissé de commentaire.Pam R.
Le client n'a pas laissé de commentaire.Scott T.
Very friendly attendant. He was very busy but kept calm and remained friendly even though I know he was swampedMelissa G.
Le client n'a pas laissé de commentaire.Faith K.
Le client n'a pas laissé de commentaire.Blaine F.
Make sure truck is clean. Also give the correct dollysHeather H.
Le client n'a pas laissé de commentaire.mike U.
Le client n'a pas laissé de commentaire.JIM P.
Le client n'a pas laissé de commentaire.JEFF B.
The salesman was very rude and flustered, the day I came in to check on leasing a trailer, I was to pick it up 2 days later and none of the paperwork was done, took a long time to go thru that process...jim T.
Le client n'a pas laissé de commentaire.Cris B.
Initially we had our trailer set up with Ricks TV uhaul location in Jamestown, ND. We received a message from Rick that he wanted to discuss paperwork and when I called him back he informed me that my uhaul was canceled. I did NOT cancel my uhaul and upon pressing he could not tell me who or when my order was canceled. This was extremely upsetting and a HUGE I convenience. Rick told us to call a different uhaul service (J&L) in Jamestown, ND and thankfully he was able to assist us and was extremely helpful. He also informed us we were the second people that day that were told Ricks TV told them their order was canceled. Seems extremely fishy and I was very upset. If J&L hadn't been so helpful I would definitely never use Uhauls service again. Something needs to be addressed so this isn't happening to other people. When you count on a service and are guaranteed a service and then the night before are told your order was mysteriously canceled... horrible business practice and bad customer service.Maureen M.
Le client n'a pas laissé de commentaire.kirk O.
Le client n'a pas laissé de commentaire.Terry S.
Helpful and friendlypatrick B.
Le client n'a pas laissé de commentaire.myra O.
The uhaul was across the street they said they would send some one over to help hook it up no help being 89 years old not very easy to push it back turn it left it on to the pickup.richard J.
Was accused of stealing an auto trailer from uhaul after spending 1 300 on my rental. Turned out it was a paperwork error. Rhonda from the Fargo uhaul was rude, aggressive, and no apology of the accused theft was ever given. I have done business with uhaul for years through my multi-billion dollar company. I will never use uhaul again, and will not recommend to anyone. How you treat your very high paying customers matters, uhaul. Check your paperwork before you accuse paying customers of stealing vehicles from you.Sarah F.
Allowed me to leave truck where I parked it, even in a busy time was polite and appreciative.DANIEL PHILI K.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.Rebecca M.
Receipt print after May be better?Paul L.
Troy was very helpful to get me up and going. Thank you to the J&L team.Reese F.
Le client n'a pas laissé de commentaire.Dale D.
Le client n'a pas laissé de commentaire.ROBERT N.
Le client n'a pas laissé de commentaire.laurie L.
Excellent customer service. Employee at the desk is attentive and straight to the point. Got me into the U-haul quick so I could get my move started.DAVINDER S.
Troy made it a very positive experience. staff was extremely helpful in helping me attach it to my vehicle.ramona M.
Le client n'a pas laissé de commentaire.Danielle F.
Le client n'a pas laissé de commentaire.Monte M.
Le client n'a pas laissé de commentaire.Bruce P.
Le client n'a pas laissé de commentaire.Michael L.