Évaluations des clients Joshua Rosa Enterprises

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Joshua Rosa Enterprises

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Patrick S.
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The only complaint I have is the wiper blades needed replacing, sorry I forgot to mention that when I returned the truck

Roger R.
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Le client n'a pas laissé de commentaire.

JEFFREY W.
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Le client n'a pas laissé de commentaire.

RICKY M.
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The team running the office were friendly and professional in getting the initial rental process completed efficiently, and getting me on my way. The vehicle return process was also handled very efficiently as well. Thank you Uhaul Leander - keep up the good work I

Neil E.
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Great deal Austin tx to Palm Desert ca most economical way to move this big distance

Kevin H.
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Great service.

ELIZABETH V.
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Le client n'a pas laissé de commentaire.

Mike M.
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Le client n'a pas laissé de commentaire.

MARSHAUN E.
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Le client n'a pas laissé de commentaire.

KIM T.
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It was an easy and seemless experience. Staff was helpful and nice. Place doesn't look like a I haul but they do have trucks somewhere hidden from view!

PATRICIA H.
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office sTAFFF WAS SUPER AND VERY HELPFUL. WHEN I NEED A U HAUL I WILL GO HERE

Teresa A.
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Le client n'a pas laissé de commentaire.

KIMBERLY L.
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Le client n'a pas laissé de commentaire.

GREGORY C.
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Jennifer was amazing! You need to clone this woman.

VICTOR R.
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Everything was excellent

Dan C.
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Theresa was personal, professional, thorough and pleasant to work with. I highly recommend her and her location for U-Haul service. Thanks again, Theresa! Stay healthy and safe!

Patrick B.
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Used the online rental forms. Didn't seem to save that much time when I picked up the truck. Thought I would walk in grab the keys and go.

Hugh W.
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Le client n'a pas laissé de commentaire.

Lonnie H.
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Friendly people. Quick service. Vehicle was clean and waiting for me. Just what I wanted and needed. Don't know how it could be improved.

Jana A.
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a sign directing where to leave the truck woul dbe helpful. this wasnt clear & very confusing drive in

Vincent T.
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Le client n'a pas laissé de commentaire.

Jennifer E.
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Le client n'a pas laissé de commentaire.

robert G.
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Great service!

Larissa M.
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Le client n'a pas laissé de commentaire.

Leo C.
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Very good customer relations.

Jeff W.
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Le client n'a pas laissé de commentaire.

Agustin A.
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Le client n'a pas laissé de commentaire.

BRETT ALAN T.
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Courteous, efficient and answered all my questions

Theodore H.
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Le client n'a pas laissé de commentaire.

MIKE M.
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I DidNot order a $56 safemove charge...pls temove it from my costs!!!!....then I will rate your performance Thank you

MARTINEZ J.
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We had issues renting the truck and issues dropping it off! Never again! I always rent budget and this time they did not have the truck available for when I needed it and decided to try uhaul. Will never rent from uhaul again!

CRAIG O.
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Get more help for the lone lady working at that place n double her current salary because she deserves it! We had to wait for service because she was cleaning out a truck to b rented!

Carly L.
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Le client n'a pas laissé de commentaire.

ELIZABETH T.
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Exceptional customer service, prompt, respectful, polite staff! We will use your service again in the future. Thank you and your staff very much!

TIFFANY A.
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Le client n'a pas laissé de commentaire.

JAY BEHNKE J.
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From my first phone call to them to the minute I dropped off the truck, my experience could not have been better. My daughter who had never rented a truck before until she went with me, was amazed at how easy the process was. The people were great, the truck was clean and I will never go anywhere else but here for future rentals.

Shyam Kumar A.
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Le client n'a pas laissé de commentaire.

JEFF R.
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Le client n'a pas laissé de commentaire.

JULIA B.
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It would be helpful, when the customer called two weeks in advance for a truck and getting a call from U-Haul telling you that you are guaranteed a truck at one location. Do not turn around and call the same customer one day before the rental, telling them "I'm sorry the person did not return your truck so you'll have to go to this other location" which was out of the way for the customer. I would appreciate it if U-Haul would make an effort to get me a truck from somewhere else and bring it to that location.

Paul A.
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Le client n'a pas laissé de commentaire.

Debra T.
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Theresa was so helpful. I was only renting dollies and everyone went out of their way to help me. Very nice.

malick D.
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Le client n'a pas laissé de commentaire.

SHARON M.
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I asked customer service to get me closer to the address I provided in Austin, Texas. I had to drive 15 minutes away from address I needed to load U-Haul truck.

Joseph G.
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Easy to check out and check in Customer service friendly

Charles M.
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Clean the inside of windshields. This one was terrible.

Nicholas M.
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Le client n'a pas laissé de commentaire.

Calvin M.
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Le client n'a pas laissé de commentaire.

brianna G.
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The inside of the truck smelled AWFUL. Like body odor and cigarettes. BUT Theresa that managed our reservation made up for it. She's amazing!!!!

Terri K.
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Le client n'a pas laissé de commentaire.

Donald M.
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The two ladies at the desk (I forget their names) who worked this morning, Saturday 25April2020 at 1030 were so helpful and wonderful. The UHaul mobile site was below average but they went above and beyond to help.

RANDY S.
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Le client n'a pas laissé de commentaire.

Amen M.
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The truck had life risking issues I wouldn't have survived without a miracle!!!! I was told this truck is perfect, only 48000 mi and everything is checked and ready to go for my 800+ miles trip!!! 1- the steering wheel is not centered making inaccurate turns and life threatening driving plus constant discomfort and pain to both hands, neck and spine. 2- the dash board light doesn't turn on making it impossible to monitor speed during night driving.; another reason for certain death. 3- high beam light hold doesn't remain on unless you keep holding it and loose steering! I survived your incompetence that made your vehicle a killing machine!!

Christopher I.
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Le client n'a pas laissé de commentaire.

Anahi A.
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Le client n'a pas laissé de commentaire.

everett B.
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Very helpful! I wish they wouldn't smoke inside their building though.

Rebecca S.
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Everything was great!

Mauricio U.
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Le client n'a pas laissé de commentaire.

Lora R.
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Easy to find location. Staff was friendly.

Tyler M.
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I was worried about getting possible hidden fees but did not have to worry about this; I appreciate the Lady who offered I take up Full coverage for only 30$; great value and gave me peace of mind; I would use this location again. I see no need to improve on anything and am very satisfied with my experience.

dee O.
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I talked with person at drop off location a few times before actual drop off (Teresa) and she was very friendly and very helpful on each call.

DAVID C.
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Le client n'a pas laissé de commentaire.

TERESA R.
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The staff at Josh's is always accommodating to my uhaul needs. Thank y'all for being great!!

Veronica M.
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Very good customer service and fast service. Will definitely use this location again for future Uhaul needs.

David K.
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Le client n'a pas laissé de commentaire.

Brenda O.
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Friendly staff

querubin M.
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No problem with personnel. The truck is faulty as the ramp was very difficult to pull out. The ramp appears broken and was not able to be pushed in all the way, even with 3 men pushing. This made locking impossible. So I tied the rear door to the bottom to prevent it from raising during transport. The trip resulted in unnecessary anxiety. and extra time. I paid whole amount of the contract but did not get the proper equipment. I would not recommend UHAUL to my friends.

luis S.
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Le client n'a pas laissé de commentaire.

Jacob V.
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Le client n'a pas laissé de commentaire.

Lucinda H.
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Do the same thing y'all did with me y'all did a great job awesome service!

John L.
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Le client n'a pas laissé de commentaire.

Donald L.
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Le client n'a pas laissé de commentaire.

Nand J.
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Le client n'a pas laissé de commentaire.

Jesus C.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

Thomasjerome R.
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Le client n'a pas laissé de commentaire.

Bobbie C.
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The employees at Josh's used tire and wheels were great. The online check in process was horrible! It took an hour for them to get me approved and a code to get the keys from the lock box. That was an hour into my reservation time even though I showed up early as suggested. Returning was and easy process, pick up was a horrible process.

Logan P.
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I did not get the name of the young lady that attended to my needs. She was Excellent! A great big Thank You, Will do business with you again.

Chukwuka V.
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Le client n'a pas laissé de commentaire.

Jon E.
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Le client n'a pas laissé de commentaire.

Joel A.
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I was not expecting to rebag my blankets. Expecting someone who is moving long distance to keep the bags the blankets came in, shile environmentally responsible, is unrealistic. At least my drop off location was helpful.

dipanshu M.
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Side glass both can be cleaned better

Brian T.
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Le client n'a pas laissé de commentaire.

Doug M.
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I'm sorry but I didn't get the name on the representative at the counter but she was very friendly and helpful through the rental process. Will definitely rent from this location again

Bruce K.
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The people here are the best thing about it. Good job, thanks for the help.

Lori M.
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Staff were very accommodating because we had returned our truck and tow dolly to them instead of the place we had scheduled (which was further away).

James R.
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UHaul double charged me and over charged me. 1, charged me for the rental at the pickup, then 2) charged me again at drop off. This is unacceptable.

Michael D.
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Le client n'a pas laissé de commentaire.

ron H.
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The app and customer service is a joke the lady at joshes used tires had to fix everything i wouldn't recommend anybody to u haul corporate

Jawid T.
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Was scheduled to pick up at 9 am, office staff showed up at 10:20 am. I was not informed of the delay. Truck was dirty as hell.

Ping W.
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Le client n'a pas laissé de commentaire.

Charles B.
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Really nice people!

Gustavo G.
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Theresa was very helpful.

Zackery D.
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The drop off process was confusing as there were no signs labeling anything and the staff was extremely unhelpful. I'll be looking at other moving options in the future as I was left waiting for a receipt and someone claiming that the truck was lost for nearly an entire day. Poor customer experience.

Jose B.
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Everyone here was very friendly and accommodating. Made a moving a little less stressful! Great people, would recommend.

Bryan S.
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The person set the rental up incorrectly. When I booked the truck, I confirmed that it would be a before hours pick up and I'd have to check in on my phone. She called me the day before and told me she'd send me the link to check in and there would be a video in case I needed help. I got there 15 mins early in the morning. I clicked on the link and it took me to express checkin, which is different than then 24/7 truck share that allows you to check it out by yourself. I completed the prompts and was given a page to show to someone so they'd give me the truck. It didn't have the code to check the truck out myself. We tried everything to find the code. Then we see an employee moving the trucking. We ask him for help, but he works for the other business, not the U-Haul, so he can't give us the key, contact the manager, or tell us what to do. (I don't blame him, his boss should have given him more authority to help with those issues). We spent 45 mins on hold with U-Haul customer service. They told us it was set up incorrectly on the back end and changed it for us. All in all we got the truck more than a hour late, and spent that time wasting gas (it was cold and there was no where to go inside) and cell data trying to figure this out. We also had movers scheduled, so we barely made it on time. Then, all the furniture pads in side the truck were wet. Not just damp. Wet. Super disappointed. We've never had a problem with any other U-Haul locations, but this one was awful and the U-Haul customer service was awfully slow. We passed the owner as we were returning the keys, but didn't know it was her. She made a rude comment about where we parked the truck, even though it's where we picked it up from. It didn't realize she worked at the U-Haul office until I saw her go into the back. She was very unfriendly and unwelcoming so I didn't bother following her to talk with her about what went wrong. Will call later.

JOHN B.
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Le client n'a pas laissé de commentaire.

Johnny Q.
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Le client n'a pas laissé de commentaire.

Mary G.
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I was not able to use the Share 24/7 program, I never had the option, “Pick up my truck”. I had to call for assistance and after 45 minutes got the truck.

Jim Q.
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Computer down. Took 1 hour to get serviced. Employee was very friendly and apologetic for delay. I was supposed to pick up the truck at a different location but contract picked up by Joshs Used Tires. No one told me. I saw it on a new confirmation sent me. Not a good way to do business.

Dustin S.
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Would not give me my cash deposit back because they dont keep cash but wanted me to pay them for the extra miles cash or credit woman was nice but didnt care basically told me to call the 1800 number

Non reviews have been submitted for this location.

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