The truck was brand new and could not have worked out better for us.
Mike S
Customer Reviews for Joshua Rosa Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing to improve. Great service.
ANTHONY VI used the online rental method. I rented the 10' truck and picked it up less than 1 hour later. It was fully fueled and clean, ready to go. The process at the counter took less than 5 minutes and the return was less than 2 minutes. No problems, no headaches, no hassle. A fast and easy experience.
Damon BReally nice people for pickup and I was able to get the UHaul truck before they opened via a lockbox. Using the UHaul app was a little confusing for initializing pickup but once you find out where you're supposed to go on UHaul.com, it's really easy and straight-forward from that point. Overall the whole pickup experience was great and didn't present any problems at all.
ROBERT BTHe mobile check in and return was horrific. Took so so long. Had to call customer service to complete the process of checking the uhaul back in. Both places for pick up and drop off were super sketchy. I will not do mobile check in again. Check in took over 30 minutes. The agent verifying everything took FOREVER. It was just terrible.
Rebecca GNot make customers lose their time and money with vehicle breaking down and maintenance tech taking 4+ hours to arrive.
Ahmad RVery professional, very grateful to rent in this place, congratulations
antonio sI needed to extend my rental but it was already promised to another customer. They worked with me and the other customer and another location so I could keep my rental longer. That is amazing customer service!
Wayne BThe person working when walked at first said would not accept a trailer that I did a courtesy with compensation and told me to me "calm me down" when I questioned having to drive to another location. She could not give me the 125 refund that was promised upon delivery and advised to call myself. She implied would not have been open after 6:30 as well. She did her best but that was par.
Brittanie GThe app is awful, but I'm not going to blame the location because of U-Haul's terrible app. The truck was fine and parked in an easily accessible location. Picking up the truck using the app was fine, but the app kept freezing when I tried returning the truck. It wants you to upload all these photos but the app doesn't seem designed to handle that amount of data. If I could rate the app less than 0 stars, I would. I'll only be using locations in the future where an actual person is present.
Jason HAmi hija se le Olvidó su cartera en la guantera del camión como puedo recogerla
DANIELA MScheduling was quick and easy. The rental was transferred to a different location, but it was very close to the original location. Triston gave me a courtesy call and I arranged to pick up the rental before my original scheduled arrival time. The truck was clean and in good working order. I highly recommend these folks.
Alan CFirst time using UHaul for a move. Was hesitant and concerned but the rep at this location was so patient, helpful, and professional that I felt immediately at ease about the whole process. I move frequently for work and if the other locations are like this, I will always be a UHaul customer and recommend to others. Excellent experience and customer service! A++ Thank you!
John MKindest owners ever! So professional and life savers!
Valerie AI had to drive this truck 2,5 hours away, on an interstate, and the wind noise was ridiculous. There was also a terrible smell. But worst of all, there was only 1/8 of a tank of gas. I was fully expecting at lease 1/4 of tank.
KELLY RThe best of the best in town
Juan REverything went great!
Peggy LExcellent service, our reservation didn't return on time in another location, but this shop made it Happen quickly and we even got a bigger truck then we anticipated! Excellent!
Andrea LReverse cam will help more
SIVA KTristan was amazing to work with! She went above and beyond to help our family out during this grueling process of moving! I NEVER want to do this again (but I will have to) and when I do, it will be with them at this location! I'm so grateful.
Wichita SShe did above and beyond
Eliezer GThis location has excellent service - best place I've rented from.
Gregory CThis location has really helpful and friendly people! They make it easy and efficient. I'll definitely be back!
katherine hFast, friendly customer service.
David CGood customer service
Zeng Ythe truck had transmission problem that needs to go in for mechanical service, other vise everything was great. thanks to the branch
sharli EQuick and friendly service!
Amy AThere was no person available to talk with. I prefer to talk with the employees over digital, and the fact that there was no one in or around the office when I dropped the truck off was concerning. The office itself was pretty dreary and somewhat discombobulated which didn't lend to a welcoming environment.
Richard Wtruck was very dirty inside the cab and needed a wheel alignment badly. Brakes were bad too. I was too glad to return this vehicle safely. would not choose this location again.
TABBIE MI had no issues with the location - the manager there did her best to help me out. But reserving the truck was a NIGHTMARE. I did not get the truck I reserved (26 foot) or the location I reserved, but instead was assigned a 20' truck at a different location. I had to log in and call multiple times to even confirm that. Then, when I went to pick up the truck, all the U-haul computer systems were down and they could not check me out. I stood there for almost an hour, while my movers waited, simply to pick up the truck. Neither of these things are indicative of the location itself, who were helpful, but are huge problems with the U-haul system itself. I won't be using U-haul ever again because of these issues.
Shelley SExcellent personnel (Tristen) and product service!
Glynn GThe lady that checked us in was very helpful.
TRACY MSuper fast and friendly service. Made it easy!
Kelli Adrop off was fine
Stephen MThe staff was extremely helpful, very fast for checking me in, made sure I didn't have any questions, and verified that my reservation was set up correctly. I highly recommend this location.
Christopher AThe truck we got was brand new and VERY clean.
AUSTIN SAlways amazing customer service!
Jeffery SVery friendly and helpful staff!
Teresa HTriston was great and went above and beyond to help me. She is a sweet woman!
Daniel VUsing the app took a LOT of time. This truck was hard to drive and lacked cruise control, which is needed for a long drive. This is the third uhaul we rented in less than a month but certainly the worst experience.
Josh POne of the best places I rented from! Definitely going to be using in the future.
Jayvion CDid not open until 10:00 am No one to talk to
Charles MOwners and great. Thank you.
Joshua WI was dropped off for my appointment at the agreed upon time but no one was there. When l called the 1-800 number l was told they were not opening until 3 hours later and l should get a ride- share back home. Then someone at the business next door said they would make some phone calls. About 45 minutes later the Uhaul operator showed up and took care of me very efficiently. The truck was fine. Your scheduling software needs to align with reality as opposed to fantasy.
Robert BSmall and UHaul seems to be a minor secondary part of this business but the staff was helpful. Even before opening hours, when the UHaul app couldn't find my location so I couldn't do the hands free pickup.
Russell PAwesome experience! They made it very easy to check in and out. Merci.
Ginger HExcellent service I will always recommend it to family and friends.. Thank you
Jean JAwesome experience. Tristen was spectacular.
JEFFREY JIt was small but it was not busy.
Gary HNothing. The service was excellent.
Danny S