Le client n'a pas laissé de commentaire.Oluwabamise A.
Customer Reviews for Kennesaw Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kennesaw, GA 30144
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Originally I made my reservation at another location then I got a text that said that my reservation was changed and to call them, so I did. They gave me the new location and when I arrived at the new location on the Saturday that I made the reservation for there was no one there and the gate was locked. We had a hard time getting help and when we finaly got to tal to the manager at that location he said that they should have explained to me that I needed a gate code and other instructions to get my reserved truck. No one explained anything thing to us when they changed the reservation and even though the manager did help us and we did get the reserved truck this was a very frustrating experience. We have never had this problem before and we always rent from U haul. Why did the original place make the reservation for a truck that they did not have?NORMAN W.
Amber was exceptional and went above and beyond and I am very grateful.Christopher C.
Le client n'a pas laissé de commentaire.Mark F.
Front desk associate was AMAZING!!MANDEE D.
Le client n'a pas laissé de commentaire.NADIA J.
Le client n'a pas laissé de commentaire.Anthony C.
From the moment I called in a panic because my movers didn't show up, Amber was so helpful. She is truly a pleasure to deal with, she deserves a raise!! Thank you Amber, you're a ROCKSTAR!!!ALISON B.
Amber goes above and beyond in customer service! She is totally available to help the customer. Definitely recommend!!!Richard B.
Le client n'a pas laissé de commentaire.VICTOR A.
The two attendants were friendly & helpful.Keith M.
The Manager Amber was wonderful!Robert W.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.Hisham H.
would not recommend only because its not near our home.James W.
Le client n'a pas laissé de commentaire.DEBBIE P.
Le client n'a pas laissé de commentaire.LOOMUS R.
Le client n'a pas laissé de commentaire.Robert B.
Perfect customer service.DIONDRE R.
Le client n'a pas laissé de commentaire.Norberto R.
Le client n'a pas laissé de commentaire.CHARLES M.
The lady that worked up front was very nice and friendly so this in no way reflects on her. the truck was clean enough but really just too old and not in good running order. It was unable to go on the expressway since the transmission would shift down around 60 when going up a hill and never shift back into an overdrive gear. It also had a loud noise under load. Maybe exhaust maybe transmission, unsure. The steering was also very vague. The truck is just too old and worn out!!PHILIP B.
Le client n'a pas laissé de commentaire.Kelsey J.
Everything was easy and ready for me. The staff was very helpful too.Patricia W.
Amber was very communicative and smoothed the pickup arrangements.Mark H.
Le client n'a pas laissé de commentaire.Ryan B.
Le client n'a pas laissé de commentaire.LARRY J.
The attendant was very helpful at the check-in site.LINDA G.
I am 65+ yrs old. This UHaul online is absolutely horrible for persons of my age.! What ever happened to customer service and speaking to a human? Do not blame this on COVID. It looks like to me the UHaul personnel have gotten lazy, non caring and in humane to their fellow men. Especially on the weekends! There ARE still people out here that need one on one human interaction and help.William B.
Le client n'a pas laissé de commentaire.TIMOTHY F.
Le client n'a pas laissé de commentaire.Juanince P.
Le client n'a pas laissé de commentaire.Kyle H.
Le client n'a pas laissé de commentaire.Robert T.
The woman who works at Kennesaw Self Storage is very helpful and courteous. The Uhaul site crashed and she helped us finish getting our truck ready with blankets and to get our keys.Melvin D.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Iris S.
Le client n'a pas laissé de commentaire.ELIZABETH G.
Le client n'a pas laissé de commentaire.Larry W.
Associate very helpful with the U-Haul app which DID NOT work correctly. She helped me overcome a very difficult start to a busy day.Evan L.
Poor customer service. Improve on customer service. I rented a u-haul truck for a day, returned 2,5 hours before my lease period (24 hrs) lapsed and truck wasn't checked back in time. I have been charged for an extra day.Julius C.
Le client n'a pas laissé de commentaire.Dale M.
Le client n'a pas laissé de commentaire.Jonathan P.
Excellent representation at this location.Scott G.
Le client n'a pas laissé de commentaire.jerry K.
Good jobFernando G.
Le client n'a pas laissé de commentaire.SCOTT F.
Have a person on site and have the equipment the customer pays for in advanceLarry D.
Le client n'a pas laissé de commentaire.Mary B.
Le client n'a pas laissé de commentaire.gus K.
They were snippy when I walked into the office to return a previous customer's wallet.KENT W.
Le client n'a pas laissé de commentaire.Ronald G.
Le client n'a pas laissé de commentaire.jerry K.
Le client n'a pas laissé de commentaire.Cherry A.
Just dropped off the key. No hassle. No problems.Linda L.
NICE STAFFBobbie S.
Le client n'a pas laissé de commentaire.MANUEL H.
Le client n'a pas laissé de commentaire.Cheryl A.
A very smooth transition.richard K.
Le client n'a pas laissé de commentaire.michael R.
Le client n'a pas laissé de commentaire.Bryan C.
Great experience. Staff was courteous, helpful, and made the process easy. Will definitely use again in the future.Brett S.
This was not my request pick-up location. The truck was behind a gate. The UHaul app was worthless. Had to call 3 different times. Worst experience I have ever had with UHaul. Of the 3 people I spoke to: 1. A guy who was somewhat helpful. 2. This lady was rude and has no business in customer service. 3. A young lady named Angel. Angel deserves a raise. If not for Angel, I don't think I would have ever gotten to the truck behind the gate. Thank you Angel. You saved a UHaul customer!Kimberly M.
Very friendly and helpful staffRichard R.
I can't think of anything that would change the great way my rental was handled. Truck was clean and Kenny the clerk was great in the way he handled everything, especially with my concerns over the Covid 19 pandemic. It'sBill L.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.Theresa M.
Good service and quick pickup.Kenneth H.
Le client n'a pas laissé de commentaire.April M.
Le client n'a pas laissé de commentaire.Kenia C.
Le client n'a pas laissé de commentaire.Alexander C.
The vehicle was dirty in the back and the moving blankets were wet/damp from previous use. When given the explanation on how to return the vehicle via mobile check in were were not informed that photographs were needed of specific items (mileage/gas, interior cleanliness, etc) and the vehicle was locked and keys dropped already so proper photos couldn't be taken and the front desk told us they didn't even know how to do it but to just call or go online.Wayne S.
Le client n'a pas laissé de commentaire.Richard W.
Very friendly and accommodating.Steve H.
We had to hook up our rental trailer with not assistance and drive by the office so he could take a picture. He didn't check to see I'd we had connected everything correctly.Jonathan G.
Very helpful and friendly.ruby M.
My original drop off location was changed after I left the location which was 20 miles away from my home. I had to can 1800 go U-Haul to change the location back to the original location.Tim H.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Joshua M.
Le client n'a pas laissé de commentaire.Nathan S.
Nothing, the staff made the return effortless. Keep up the good workShaffick M.
Le client n'a pas laissé de commentaire.Tracey H.
The employees gave me great serviceDavid P.
Easy to follow online experience allows pickup outside of store hours. Besides the Cigarette buds & ash in the pop out tray, Uhaul provided excellent value for our needs.Daniel B.
These guys were awesome! True professionals!Jo R.
Awesome experienceRenee H.
Kenny was so awesome and knowledgeable he made everything so easy for me with even modifying his time to be available for me excellent customer service.Susan C.
Kenny was awesome and went above and beyond for me. Great location.Susan C.
Plenty of space to park the massive truck I was given. I was glad I didn't have to maneuver it into a tight space.Jeffery L.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Alan R.
Le client n'a pas laissé de commentaire.James M.
Great experience and customer service. Je referais appel à leurs services dans le futur.Everett A.
Le client n'a pas laissé de commentaire.Corey H.
Le client n'a pas laissé de commentaire.LEONARD R.
Really helped me out with the problem I was having!Jerry M.
Le client n'a pas laissé de commentaire.LISA C.
Le client n'a pas laissé de commentaire.Clark L.
Le client n'a pas laissé de commentaire.Steven P.
Unable to modify reservation of pads from 48 to 24 when we arrived. Left it up to us to work out the refund of charges when we got to the drop off location. Drop off location unable to credit back the charge, but noted we returned 24 pads, but it was up to us to contact U-Haul customer service to get the credit back.Ian L.