I had to upgrade my U-Haul truck to a bigger size. Was told for over an hour that there was told there were no U-Hauls. Called a location twice by mistake and suddenly they had one. Was sent 35 min up the Rd and not given the gate code to get in, finally got the code and followed the instructions through the app to get the key, only the key was missing. Spent another 2 hours in the heat calling people and being transferred an not getting an answer I explained to them I was on a tight deadline and still was given the run around. Finally they sent an area manager to the location. After 3,5 hours of frustration the manager finally showed up to take the key out of the return lock box. When I continued to call I was told over an over I'm sorry there's nothing we can do. I was told I will have to wait, and I was hung up on a few times.
Angelina R
Kennesaw Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kennesaw, GA 30144
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Elier AI did not receive any of the equipment that I ordered and paid for when I picked up my truck and the person I spoke with on the phone assured me the equipment was in the truck
Alex BTruck was late, equipment not available, was not able to access the property even thought the reservation was for 24/7 Truck Share
Michael DThis location was not open till the posted time so when we showed up we filled out the online app and towed away the trailer that we reserved. Not sure if the location or U-Haul cancelled the reservation a day later. We were already 1000 miles away when receiving the email. U-Haul said if I didn’t call they could have reporters it stolen. Notes were put in their system and said you will be good. A day later the reservation was cancelled again. We were even farther away and almost crossing the border to Canada . We had to call again to make sure we were not crossing the border with a reported stolen trailer. Really not sure whose fault this was but we finally received our receipt 5 days later…….. wonder what would have happened if I didn’t look at my emails !!!!!! Hmmmmm🤔
CTFP E