Amber was very communicative and smoothed the pickup arrangements.
Mark H.
Customer Reviews for Kennesaw Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The attendant was very helpful at the check-in site.
LINDA G.I am 65+ yrs old. This UHaul online is absolutely horrible for persons of my age.! What ever happened to customer service and speaking to a human? Do not blame this on COVID. It looks like to me the UHaul personnel have gotten lazy, non caring and in humane to their fellow men. Especially on the weekends! There ARE still people out here that need one on one human interaction and help.
William B.The woman who works at Kennesaw Self Storage is very helpful and courteous. The Uhaul site crashed and she helped us finish getting our truck ready with blankets and to get our keys.
Melvin D.Associate very helpful with the U-Haul app which DID NOT work correctly. She helped me overcome a very difficult start to a busy day.
Evan L.Poor customer service. Improve on customer service. I rented a u-haul truck for a day, returned 2,5 hours before my lease period (24 hrs) lapsed and truck wasn't checked back in time. I have been charged for an extra day.
Julius C.Excellent representation at this location.
Scott G.Good job
Fernando G.Have a person on site and have the equipment the customer pays for in advance
Larry D.They were snippy when I walked into the office to return a previous customer's wallet.
KENT W.Just dropped off the key. No hassle. No problems.
Linda L.NICE STAFF
Bobbie S.A very smooth transition.
richard K.Great experience. Staff was courteous, helpful, and made the process easy. Will definitely use again in the future.
Brett S.This was not my request pick-up location. The truck was behind a gate. The UHaul app was worthless. Had to call 3 different times. Worst experience I have ever had with UHaul. Of the 3 people I spoke to: 1. A guy who was somewhat helpful. 2. This lady was rude and has no business in customer service. 3. A young lady named Angel. Angel deserves a raise. If not for Angel, I don't think I would have ever gotten to the truck behind the gate. Thank you Angel. You saved a UHaul customer!
Kimberly M.Very friendly and helpful staff
Richard R.I can't think of anything that would change the great way my rental was handled. Truck was clean and Kenny the clerk was great in the way he handled everything, especially with my concerns over the Covid 19 pandemic. It's
Bill L.Good service and quick pickup.
Kenneth H.The vehicle was dirty in the back and the moving blankets were wet/damp from previous use. When given the explanation on how to return the vehicle via mobile check in were were not informed that photographs were needed of specific items (mileage/gas, interior cleanliness, etc) and the vehicle was locked and keys dropped already so proper photos couldn't be taken and the front desk told us they didn't even know how to do it but to just call or go online.
Wayne S.Very friendly and accommodating.
Steve H.We had to hook up our rental trailer with not assistance and drive by the office so he could take a picture. He didn't check to see I'd we had connected everything correctly.
Jonathan G.Very helpful and friendly.
ruby M.Rien
Rosemary D.My original drop off location was changed after I left the location which was 20 miles away from my home. I had to can 1800 go U-Haul to change the location back to the original location.
Tim H.Nothing, the staff made the return effortless. Keep up the good work
Shaffick M.The employees gave me great service
David P.Easy to follow online experience allows pickup outside of store hours. Besides the Cigarette buds & ash in the pop out tray, Uhaul provided excellent value for our needs.
Daniel B.These guys were awesome! True professionals!
Jo R.Awesome experience
Renee H.Kenny was so awesome and knowledgeable he made everything so easy for me with even modifying his time to be available for me excellent customer service.
Susan C.Kenny was awesome and went above and beyond for me. Great location.
Susan C.Plenty of space to park the massive truck I was given. I was glad I didn't have to maneuver it into a tight space.
Jeffery L.Great experience and customer service. Je referais appel à leurs services dans le futur.
Everett A.Really helped me out with the problem I was having!
Jerry M.Unable to modify reservation of pads from 48 to 24 when we arrived. Left it up to us to work out the refund of charges when we got to the drop off location. Drop off location unable to credit back the charge, but noted we returned 24 pads, but it was up to us to contact U-Haul customer service to get the credit back.
Ian L.Ive never used Uhaul before and honestly I wish I had!
anna L.I had an excellent experience. Very simple to reserve. I returned it after hours and everything worked out great. Merci.
JOHN G.Kennesaw Self storage goes above above and beyond to be helpful and they make the rental process smooth and efficient.
Eric S.Apparently this location closes at 3:00PM on Saturdays. I needed to drive the truck into the unit, using a key code to open the gate. Glad I told my wife to stay outside from the gate, since there was no pinpad to let me out, and if I needed to climb the fence, someone would probably call the cops on me. Also, the key drop-off was confusing. Even after I called the number to the location to where to drop off the key, the person on the phone seemed just as confused. The owners wanted the truck inside the gated lot, but made no provisions to get out and had the key box on the outside. Very confusing. Guess you need to be there before their business hours are up.
Kenneth H.Changing staff
Ryan R.Kennesaw Self Storage!! Always on time with clean and ready Equipment! Thx Laurie and Kenny! Acworth Advantage Movers ????
Rich W.Easy to use. Very convinient.
Bryan S.Laurie at Kennesaw Self Storage is Awesome! She goes above and beyond to accommodate my needs as a professional mover! 10* service, friendly, and the facility is very well maintained and MANAGED!
Rich W.The manager was very helpful and accommodating.
Oscar M.Truck in bad shape, mirrors don't stay in place after adjusted.
Dawn W.