Customer Reviews for Kens Food
(U-Haul Neighborhood Dealer)

79 évaluations

384 E 159th St   Harvey, IL 60426

(708) 333-2570

Heures d’ouverture

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(708) 333-2570

384 E 159th St
Harvey, IL 60426

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Told me everything was fine and tried to charge me another $100 until I called but still kelp my $100 and I brought the truck back on time , it was clean, I got it with no gas but the nerve of some people.

Chenetta Dawson 
Évaluation :
5

The man at this location was very kind and always answer the phone very good communication. I will be using this U-Haul at this location from now on I do recommend. The truck drove well it had over a half a tank of gas it was clean it did not smell. I am satisfied with today's service at kensfood in Harvey Illinois.

olivo martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAADEH Naiim 
Évaluation :
1

No gas in truck

Brandon Randell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

franklin Rhodes 
Évaluation :
5

Prompt service with great customer skills

Brittney Riley 
Évaluation :
2

Last time I will use a site where I can't have customer service employee. Had issues with internet dropout. Took 45 minutes to pick up the truck because I had a 7:30 pickup and Ken's wasn't open until 10am. If it wasn't for my wife's phone, an iphone, I wouldn't have been able to get the truck. My phone is an android. I couldn't connect online.

Ricardo Hester 
Évaluation :
5

Everyone was nice and respectful! I would highly recommend

Jamar Shelton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAIM SAADEH 
Évaluation :
1

No longer allow Ken's Food and Liquor handle U-Hauls business they were very unprofessional my experience was very bad picking up and dropping off anyone looking for a U-Haul to stay clear of this location

Rhoda Reed 
Évaluation :
4

Le client n'a pas laissé de commentaire.

iesha white 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney Riley 
Évaluation :
3

Location needs drop box for after hours return

Angelique Jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anton mcclinton 
Évaluation :
2

very "sketchy", lots of drunk people around the store

Nathan Silvers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bettie King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharoon bynum 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise Greene 
Évaluation :
1

The truck was was dirty with no gas in it and the man in the store acted like he didn’t know what was going on and made me late

Levertis Logan 
Évaluation :
4

Make sure somebody is there at all times to handle U-haul services during hours.

rorie boone 
Évaluation :
1

Unprofessional, waited over thirties minutes just to talk to someone. While talking the guy seem confused and irritated because he knew nothing of my order. So he calls someone on the phone, talked with him, then gave me the phone. It was a lot of back and forward communicating, then finally OVER an hour we had access to the U-Haul. After getting the U-Haul we had to use the key in every U-Haul to find the right truck. Not to mention we had to clean off the snow ourselves. But it didn't stop there. We told them we didn't know how to hook up a transport they assured us that someone would help. Got there about 9:30pm the next day, there was confusion again. Finally someone started off helping but walked off when he didn't know what to do next. He says I know how to hook this part up, but not the car. Okay that was fine, at least he was honest. When we arrived home, the transport popped off so we went to Uhaul in Hammond, In (822 165th St.) and Ryan explained it to us that it wasn't their responsibility, but him and the others were really helpful. If it wasn't for them, we would of never made it to Missouri safely.

Lenora Harris 
Évaluation :
2

Have the truck ready at the appointed time.

Sterlen Johnson 
Évaluation :
1

I reserved the truck 9/30/19 for 9/31/19 at 10 am. I got there to pick truck up at exactly 9:50 am on the 31st the truck that I had reserved didn't arrive till 11:15. I had gotten dropped off at the location so I had to stand in a liquor store for over an hour i will never use this location again

willie wheeler 
Évaluation :
1

Le client n'a pas laissé de commentaire.

derrick jackson 
Évaluation :
5

nothing to improve

Steven Harris 
Évaluation :
1

Clean the truck out and provide correct information about the truck.

Krystal French 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaila Varrette 
Évaluation :
2

Tried calling the location to find where to stage the van to return and employees barely understood or spoke english and it took a while to drop off keys as well cause they were talking and making jokes with each other

Steven Ojeda Rodriguez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIE FIELDS 
Évaluation :
5

bon

Dharmpalsinh Devda 
Évaluation :
5

My experience with my U-HAUL rental was a great one. I believe a large part of that had to do with scheduling through the Uhaul reservation department. The costumer service representative asked a few questions and in less than 3 minutes, she gave me three locations that had the size truck I needed. The representative made my reservation over the phone. When I reached Ken's Food (off site U-Haul rentals), Ken had everything ready and I spent less than 5 minutes in the store. The truck I used was a newer model. It had a few amenities not commonly found in the 'OLD SCHOOL' trucks; spot for charging phones, cup holder, both adjacent to the driver' seat. I would definetly would use them again!

Janine Douglas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Smith 
Évaluation :
3

Be prepared if someone have a reservation check in and check out.

lois johnson 
Évaluation :
4

Good services ,good people

Desmond wallace 
Évaluation :
5

I reserved a truck in advance pickup time 930am and when I was on my way to pick it up .I received a call telling me that the truck was not there it had not been returned. And I had to call around at the last minute trying to find another ONE at a different location which was much farther away from my move.And was not given any compensations for my inconvenience. VERY NOT PLEASED!!! NEVER HAVE HAD THIS KIND OF EXPERIENCE WITH YOU GUYS BEFORE!!!

Tanya PughRizer 
Évaluation :
2

Put the wrong drop off location on contract and told me it wouldn't matter but after taking to uhaul customer service and 2 different departments I was told to call them back and request for them to update the drop off location to avoid expensive fees

Lenese Clark 
Évaluation :
5

Fast easy and friendly

Jarren Moore 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Javier Argueta 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larrice Sweeney 
Évaluation :
5

Uhaul needs to evaluate their trucks the steering on these trucks horrendousyou can tell that they don't take a Min to get wheel alignment but through the grace of God I made it. Have a great day

Lydia Boyd 
Évaluation :
2

Supposed to pick up in Hammond location and as I am parking in the lot at 7:50 am for an 8 am pick up, I get a text saying they don't have it and to go to Harvey for 10 am pick up. Totally messed up my whole day by 2 hours, not to mention this is the second time they have done this in 4 months. What's the point of making a reservation for a location and receiving a confirmation # if you don't stick to the agreement.

David Laflech 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILKA JERKAN 
Évaluation :
5

Everything went well- Overall a Great Experience.

Phillip Watsongibbs 
Évaluation :
3

Better customer service.

Gwendolyn Phillips 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle Gahan 
Évaluation :
5

I would recommend this to anyone because at list you know we're your thing are. Not like the moving company that I had they are very nice at first but after they have your thing's they are ass holes they tell you that your things will get deliver within five days and it's not true you have to wait he's three weeks to four

Gabriela sanchez 
Évaluation :
1

my reservation was "lost" it took me a total of 5 hours with customer service to fix the problem. most of the people at customer service were rude and hard to understand. I was given the truck a little under 1/4 tank of gas in it, returned it the way it was received and was charged.... i was also quoted $694 on the phone and it was $805. this entire experience was a disaster and completely over priced. dudes at kens were nice and helpful. that was the only positive thing i could say.

Shae Johnson 
Évaluation :
1

It was not a good experience it was dirty and I was nervous to get out of my vehicle. I had a issue with my bill but wasn't comfortable talking to the manager

Annette Martens 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly Ingram 
Évaluation :
5

Truck swept and cleaned... waiting on the $25 cash back

Robert Flores 
Évaluation :
3

The location is in an area that has a high-crime rate.

Thomas Kopanski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Burnedean Taylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramon Price 
Évaluation :
2

The Truck was beyond dirty, there was no dolly in the truck and it ran like a very old truck. Didn't feel safe in it at all. The staff at the store were great and welcoming, but their equipment was terrible.

Ronetta Liggett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID MCELROY 
Évaluation :
3

My experience went well, I did not have any problems. The truck I requested was ready and the pickup was quick and easy.

La Forice Nealy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sirgio Garcia 
Évaluation :
1

It was my worse experience with using uhaul this time And I have always used this comfort my moves But I will definitely never again deal with this location again Totally unprofessional n the agent was very very rude

adonia mccaskill 
Évaluation :
5

Gas cap was missing but he tried to find one, other then that great service

chandra patterson 
Évaluation :
1

Charged me for an extra day that I never had and was very rude about me calling and inquiring about the over charge and hung up in my face

Delia Martin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl Wahlstrom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda Romero 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Washington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID MCELROY 
Évaluation :
4

The original location I selected online for drop off was closed down. After driving around the address for a time a resident of the neighborhood informed me that the uhaul store had been closed for several months. Your website should be updated to reflect active locations only. The rep at Ken's was very helpful and efficient, however, and left me with an overall positive experience.

Barbara Lowery 
Évaluation :
5

I was satisfied with my rental and with customer service.

Albert L Randle 
Évaluation :
1

Appointment was for 930 I arrived at 920 the uhaul agent wasn't available to release the truck. I didn't get my truck until shortly after 11. Agent wouldn't answer calls. No courtesy call was made. And when he arrived wasn't even apologetic! Worse experience ever!!!

Ashley Adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addie Collins 
Évaluation :
5

NOTHING

Marcia Haynes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany morris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILTON BERKHALTER 
Évaluation :
3

Change time sooner so customer doesn't get calls about cancellation.

DELDRA Mosley 
Évaluation :
1

Le client n'a pas laissé de commentaire.

delora wilson 
Évaluation :
1

They didn't explain anything and took over 175 dollars out of my account. I never rented before and things should've been explained.

Brittney Crumpler 
Évaluation :
4

Le client n'a pas laissé de commentaire.

abdul bangura 
Évaluation :
3

on a order i needed to cancel, causing my money to be on hold for 7 days then place the right order causing even more money to be on hold for another 7days but only had the vehicle 1 day...

andrea williams 
Évaluation :
1

I was over charged for my rental and upon calling to discuss the situation the representative was rude and argumentative.

Muriel Jackson 
Non les évaluations ont été soumises pour cet établissement.

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