The U-Haul was not clean on the inside, smelt like cigarettes and there were cigarettes in the cup holders. I had also booked the U-Haul weeks in advance and was told I had a reservation guarantee or I would receive some money back. They called the day before saying they did not have a truck for us on the day we booked and instead said we could take a truck that evening. This was inconvenient for us as we had to change all our plans. We also did not receive the money back from the reservation guarantee as “there was a truck available†even though it was not on the day we wanted. If we did not use the truck that evening we would not have had a truck on the day we originally needed it, therefore I think we should have gotten some compensation. I would not recommend this service and you are required to call ahead I guess to make sure you actually have a truck for the day you need it.
Paige W.
Customer Reviews for Kensington Auto
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Customer service could include cleaning the vehicle given the pandemic, having someone help carry all the blankets to the van that is parked behind the store and down the street.
Steven K.No improvements
marlene W.The 2 young men working were very helpful, efficient and really friendly.
Derik S.This location isn't filling up their tanks to full, and it was an exorborant amount to fill up the tank at the end of the day, even though we used it to drive 30 minutes overall within the city. Also, the man that we dealt with at this location was very grumpy and rude, and wasn't wearing a mask.
Matthew B.Service par excellence !
Gerard T.We had booked a rental for last Sunday, when we discovered all Uhaul systems were down. While that was unfortunate, we rebooked for the following Tuesday and everything went smoothly, with no issues whatsoever regarding pickup, dropoff, truck condition, etc. Also wanted to say thanks for Uhaul honouring their truck availability guarantee to make up for the Sunday disruption!
Kwesi C.I had a great experience, they were quick, knowledgeable and kind. Definitely coming back
Jessica W.Very friendly service
Kurstyn M.Ripped me off on gas
Ryan T.A friend made the booking online; we put it on my credit card and I did the pickup and driving. The first surprise after making the booking and specifying a preferred pickup location and what we thought was the earliest available pickup time, was in a phone call later that day, finding out that our pickup location would actually be a few kilometres further away. And when we picked it up, we found out we could have picked it up sooner. Granted, we did make the reservation on just a few days' notice, and there may have been fine print about time and location that I did not see. My biggest complaint is that I didn't realize until a little ways down the road, and probably past a speed trap, that the large, visible speedometer numbers are in MILES per hour, not kilometers. I may be eventually getting a surprise in the mail. Other than that, things went well. It was ready at the promised time, staff were friendly. Pickup and dropoff went smoothly. In trying to post this review following the emailed link, I got “This site can't be reached. offline.uhaul.com refused to connectâ€. A few times. Tried again another day.
David H.One slight issue. The truck had a “check engine†light on when I picked it up, which I pointed out. I was told not to worry about it, but it was a bit matter of fact given I had 600 km of highway driving in front of me.
James F.Cleaner vehicles and proper vehicle sanitization. Fully trained staff on computer systems
Tyler P.Ability to book a specific trailer for a specific location. Extremely good customer service st this location
Jean-Francois L.This location continues to exceed my expectations. Thank you for being reliable, convenient and easy to work with!
Nicholas Y.Excellent service. Everything was timely and efficient.
Scott M.I was pleased
anne D.Your online pick up is horrible. Who brings a passport to pick up a vehicle? It kept telling me that I needed to add alternate contacts and then it would tell me I could not use that name as it was already submitted and it wasn't. Then when I asked the staff if they could help me they said no. It was an online rental. After 40 minutes of continuous frustration online. I begged them to cancel my current reservation. They do so reluctantly, but without helping numerous other customers first and continually stopping to help me to talk care of customers that phoned. It was like I was an annoyance to them. It was a full hour after showing up to pick up my truck the I actually got on my way, but they were sure to tell me that my five hour rental was still due back in four hours now or I would have to pay a 250 dollar late charge. My recommendation for my friend will be to go to u haul as a last resort and expect poor service if you have a problem. My recommendation for u haul would be to test your software with real user to see where customers get stuck, create software that actually recognizes and Alberta license and picks up the correct number when it's scanned, which is what I believe caused the constant questioning about my identity. I had no problem using my license and cc with in person help. Your online system did not like my license though. Training your staff to have some empathy for customers that are delayed, or frustrated with the online system. Teaching staff to actually be helpful rather than simply tell a customers they have no training and can't help. Teaching staff to actually make a customer feel like they are valued and they are interested in helping. Overall the truck was fine and the job got done but my online experience and your staff have me determined to rent from anyone but u haul. Ext time. The last place I'll turn is to uhaul in the future. Regards Shel Baranec
Sheldon B.Not a damn thing. Staff at this location are awesome.
Michael J.In and out as per usual. Thank you for the great service! Royal Moves & Kensington Auto make the uhaul magic happen 😊
Eric L.Even though lots of people and there was line up, the rental process was overall easy. Staff was very helpful, and thourough.
Derrick K.There was trash left in the uhaul, vehicle was not cleaned at all
Hannah C.The large man working refused to wear a mask, even when he was not behind the counter and interacting with customers
Jennifer L.Its very nice service and very clean 👌
Shamshoon A.The person that checked us in was very helpful and kind!
Megan W.Operated out of a gas station. Secondary business. No issues just not as focused as a dedicated u-haul like the one where we picked up the truck.
Wade P.The lady there was very helpful and although we weren't scheduled to drop off there, she made the corrections and fixed it all. My receipt had this as the drop off location.
Kenneth K.The truck inside and out was very dirty and muddy and we had to clean the inside of the cab and cargo before we could use it. The counter person did not care and did not even come out to do a walk around. I was told to take pictures if I had an issue. On return, the counter staff was rude and directive. Luckily, I had taken a pic of the gas guage and brought it back at the exact same level. The employee argued and said it was not quite enough fuel and was going to charge me 30 $!!! My picture of the guage at pick up proved I was right. I had prepaid for 4 days and brought the truck back a day early and was not credited the 40 $for the extra day. I will never use this location or Uhaul again. I feel ripped off!!
Wesley W.Have more furniture mats available. Apparently it was "first come first serve" but I wasn't informed of this when I requested them in my booking. Made it more challenging to move without stuff banging around. Also, the guy at the front wasn't wearing a mask, which I just find obnoxious during this time. Benefit of the doubt, maybe he had some kind of condition that prevented it, but he didn't strike me as the type.
Shea C.We were very pleased with this location. The staff members we dealt with were friendly and knowledgeable. We will definitely use this location again.
Bonnie D.Everything worked well and I have no suggestions for improvement.
Daniel P.No -- smaller location but well run and CLEAN. When we are moving personal belongings, we just want it to be clean and well maintained.
Ian B.Offensive and disorganized.
Jesse C.The attendant was very laid back and on the rather rude side. He should take some lessons on customer service
Daniel H.Seamless. No complaints.
Shauna L.Please vacuum out the cab (lots of crumbs in the cup holders, and a sign saying whether or not the cab was disinfected would be nice. Staff were ncie.
Hilary W.Found it odd that the customer was required to load the dolly and moving pads into truck. Customer also had to remove them and bring them to the entrance.
Gabriel M.Great service! Very clean and accommodating.
Stacey R.Great experience
Tyson M.Employees at this location were extremely helpful and answered all questions satisfyingly. Truck was slightly dirty but given the recent weather conditions that was to be expected.
Lisa M.The equipment is always clean and ready. The staff are very friendly and helpful. Thank you for the great service!
Eric L.First time renting a van from this location- I've gotten boxes here before too, always friendly and super helpful and accomodating. By far best in town. Much better than other locations I've been too in Calgary and elsewhere.
Rachael H.Got transferred to this location after booking at another, my purchases (mattress cover, etc.) weren't forwarded, unhelpful person working the desk, avoid this place at all costs
Blake E.Exceptional service. Don't really see room for improvement.
Susan M.Great location. Staff is always friendly and helpful.
Daniel V.Merci.
Daniel V.The equipment is always clean and ready. The staff are friendly and easy to work with. Thank you for the hard work and making truck pickups a breeze.
Louis T.I twice declined the insurance but it ended up on my bill anyway and now I have to begin the battle for a refund.
Len D.It was helpful that this location had a gas station attached.
Cameron D.Van needs a new ice scraper : ))
Bruce R.I was extremely disappointed when my booking was not available when I hooked it in and had to Uber to another site. I was also told conflicting information between the locations. Moving is already stressful, so assed stress was not helpful. I was also sold a mattress bag and was told there were two in the bag, but there Was only one. I was disappointed
Kristina S.The trucks are always clean and ready. Plenty of parking, easily in and out. Great location, great service. Merci.
eric L.Try some customer service and making sure that if you tell a client they can extend their rental, make sure to document it! Bob is an incredibly rude man
Scott R.Very responsive staff, and pleasure to choose the vehicles! Merci.
Vlad K.