Évaluations des clients Kensington Auto

Please vacuum out the cab (lots of crumbs in the cup holders, and a sign saying whether or not the cab was disinfected would be nice. Staff were ncie.

Found it odd that the customer was required to load the dolly and moving pads into truck. Customer also had to remove them and bring them to the entrance.

Great service! Very clean and accommodating.

Great experience

Employees at this location were extremely helpful and answered all questions satisfyingly. Truck was slightly dirty but given the recent weather conditions that was to be expected.

The equipment is always clean and ready. The staff are very friendly and helpful. Thank you for the great service!

First time renting a van from this location- I've gotten boxes here before too, always friendly and super helpful and accomodating. By far best in town. Much better than other locations I've been too in Calgary and elsewhere.

Got transferred to this location after booking at another, my purchases (mattress cover, etc.) weren't forwarded, unhelpful person working the desk, avoid this place at all costs

Exceptional service. Don't really see room for improvement.

Great location. Staff is always friendly and helpful.

Thank you!

The equipment is always clean and ready. The staff are friendly and easy to work with. Thank you for the hard work and making truck pickups a breeze.

I twice declined the insurance but it ended up on my bill anyway and now I have to begin the battle for a refund.

It was helpful that this location had a gas station attached.

Van needs a new ice scraper : ))

I was extremely disappointed when my booking was not available when I hooked it in and had to Uber to another site. I was also told conflicting information between the locations. Moving is already stressful, so assed stress was not helpful. I was also sold a mattress bag and was told there were two in the bag, but there Was only one. I was disappointed

The trucks are always clean and ready. Plenty of parking, easily in and out. Great location, great service. Thank you!

Try some customer service and making sure that if you tell a client they can extend their rental, make sure to document it! Bob is an incredibly rude man

Very responsive staff, and pleasure to choose the vehicles! Thank you.

overcharged by three times

Oil change light came on. Used this Truck twice and both times light was on. Tires weren't great, Didn't handle well on a little ice.

We always find this location serviceable, professional, and friendly.

The trailer should have been checked over better. The door was very difficult to open and after contacting roadside assistance to open it they observed that the rollers and bearings were not good/worn out. They stated that the trailer never should have been given to us in the condition it was in.

First off, I drove the truck a total of 8 miles and was surprised when it took 10 dollars to bring it back to full. I question the accuracy of the fuel gauge. Secondly and most importantly I received a charge to my credit card for 48.26, but when I checked my on line banking, I see a charge for 97.81. This had better be taken off my card immediately. The contract for you and to verify this is 81833156.

Clean the back of the truck before the customer picks it up.

Great service from David at both pick up and return

Awesome service, easy pickup and drop off too!

It's a good service

Great reliable service at this location.

There were 3-4 warning lights on that indicated required maintenance. Low tire pressure light on, and the cabin was dusty and the floorboards were a mess, No windshield fluid, and I got stuck in a side street because the cube van is rear wheel drive and the tire tread is way down. After 15 mins I was able to get another woman to help dig me out with her plastic snow shovel .... terrific experience ..... and a bargain at 80% off ... never again - deplorable experience.

Worst experience ever. Returning the van was an insult and humiliation I never experienced before. They staff there treats customer like garbage. How a company can have such, specifically NO, customer service and still exist is an enigma. Just proofs that the overall management are just money collectors and have no idea about relationship selling or customer service. To Improve, have the staff been on duty on Saturday morning, October 24th fired and their overheads as well, they are all incompetent.

When I picked up the vehicle the mileage in the vehicle read 67088.6 miles but the form I was given read 67088.0. When I returned the vehicle, the person who checked the mileage reading wrote it down as 67123.7 so I have to ask if I was charged extra for the point .7 mile. Also when you convert the 35 miles to kilometers it is 56.32704 and the person at the site said I went 63 kilometers so again another discrepancy in the calculations. I filled the gas amount to where it appeared on the guage in the vehicle but the attendant said I had to put more in because it didn't reach the mark he said it should be according to his reading of the guage. Your form shows shows the gas guage in increments of 1/8 but the actual guage in the vehicle does not show increments of 1/8 so how can you accurately fill it to that mark when you don't have those markings. You are left to the attendants opinion if the mark is accurate. The first person I dealt with when I picked up the vehicle was very friendly and helpful and a pleasure to deal with. When I dropped the vehicle off, I found the person I dealt with to be rude and unfriendly. I think this person may have been the manager/owner of the establishment which if I am correct sets a poor example for your organization. I have rented vehicles from other U-Haul dealerships with better experiences. I will not recommend this dealership to anyone based on my experience there.

Thanks for the good assistance

Not clean but no fault of theirs. It had snowed the previous couple of days. So the vehicle was muddy and covered in snow.

Staff were not wearing masks. Other than that, the young man that helped us out was very pleasant and made the experience great.

There was no windshield washer fluid at all in the vehicle and I did not realize this until getting out on the highway. Also I had booked an appliance dolly and yet when picked up was told they were all gone and it was “first come first serve.” No effort to try and locate another one either.

I really lije this location, the choice of vehicles and friendly/knowledgeable staff.

Not bad ,

Staff was very friendly but nobody working there was complying with the local bylaw to wear masks inside, which was disappointing.

My first time renting. Couldn't have gone smoother. Lots of value.

The staff, Tim, at this location were very helpful and extremely patient. Thank you Tim, for making my moving day go smoothly. Take care and Happy Thanksgiving.

A 10% refund would be lovely- not gonna happen though. Perhaps all of your other employees should spend some time with Gregory and Christian to see how customer service should be.

Staff were excellent. With numerous customers returning their vehicles from rental , the staff were respectful, courteous and helpful. I have dealt with other U-HAUL centres in this town and they were not even close to this locations standards. By far the best centre.

All uhaul locations I ever seem to visit are extremely small parking lots which make it very difficult to maneuver and park a 26' unit for the average person.

Staff service was excellent -courteous, helpful and efficient. Thank you.

Helpful and courteous service. No issues at all. Will definitely recommend.

The quote that i was given before I took the truck off the lot was in km's instead of miles. When i returned the truck i was charged in miles. This made a huge difference in the amount i was charged and quote. I ended up paying $80 more. As well the gas costed me more because the calculation is done in miles but this is not identified anywhere. I have another truck booked for Sept 30 with uhaul and considering to cancel based on this business practice.

Actually I love uhaul . and I like whole peoples work to uhaul company . Everything is excellent and all people's work for uhaul are great .

Very good customer service...very little wait time yo pick up or drop off.