Customer Reviews for Kensington Auto
(U-Haul Neighborhood Dealer)

6 073 évaluations

2201 Kensington Rd NW   Calgary, AB T2N3R9
(E Of Crowchild Tr)

(403) 270-7870

Heures d’ouverture

  • Mon-Sat: 8 am–4:30 pm
  • Dimanche : de 9 h a.m. 4 h p.m.

Services dans cet établissement :

Pour nous contacter

(403) 270-7870

2201 Kensington Rd NW
Calgary, AB T2N3R9
(E Of Crowchild Tr)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–4:30 pm
  • Dimanche : de 9 h a.m. 4 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The individual who helped with the transaction was friendly, professional and accommodating. I would use this location again.

Vittorio C 
Évaluation :
5

N.a

D'Shon T 
Évaluation :
5

The vehicle which I had reserved was not available, however the attendant promptly addressed the issue by asking if another option would fit my needs. I got a truck bigger than I needed but it has worked for me. Merci.

Bryan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole B 
Évaluation :
1

i booked the 10' pickup and when i went next day to get the truck, the guy who handover the truck to me, he said to me fuel tank is full but i said i have to figure out it full or not so when i tried to full the fuel tank it was filled up to 11,38 Litre. and when i asked to that guy you told me fuel tank full so how it filled to 11,38 Litre extra. and above of all he said to me i can not give you money back for this 11,38 Litre exrta fuel, you have to call on helpline for getting back your money of this extra fuel filling. Lets see UHual will give my money back or not.

SAJID A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirel b 
Évaluation :
4

Van was dirty . had to sweep out pine needles. i washed outside of the van when i returned it. it also needed an oil change. change oil light on.

Bruce Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anuj G 
Évaluation :
5

Great experience. They were kind enough to accommodate our last hour extension due to a uncontrollable delay during our move.

Rajat A 
Évaluation :
5

Nothing from my side, wonderful and helpful customer service

Jennifer R 
Évaluation :
4

Please clearly communicate there are no pullout loading ramps on the smaller 10 foot trucks. Had no idea, this was a major disappointment and made our move experience very difficult.

Derek E 
Évaluation :
5

Very friendly, courteous experience. Easy to work with and would definitely go to this UHaul location again!

nathan g 
Évaluation :
5

Truck idled at very low rpm, but otherwise the experience was seamless.

Adam L 
Évaluation :
5

Worker that helped me out Sunday May 19 at ~3 PM was great!

Liam B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S 
Évaluation :
4

The van was clean but windshield was really dirty with dead bugs and there was only a little washer fluid left.

Deborah S 
Évaluation :
5

What a great experience. And the staff was so amazing. You can tell he really enjoys his roll. I am super satisfied with the service and support and equipment

Renita B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cori J 
Évaluation :
5

Merci

nathan g 
Évaluation :
5

Knowledgeable Staff

Tom C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maruf O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos R 
Évaluation :
5

Excellent staff. Very friendly and helpful.

James C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P 
Évaluation :
5

Guys were great at the service counter. Easy and affordable 10/10 experience.

eric a 
Évaluation :
5

The attendant provided excellent service.

James H 
Évaluation :
5

I huge shoutout to Jettln who had everthing everywhere happen all at once - if it could go wrong, it did; If something could break it did; if a flock of Canadian Geese landed on the pumps and started filling Jerry Cans, he dealt with it, and got full payment; if a platoon of rebels arrived underfire to fill their tanks with snacks, Jettln took care of it with a smile and an easy grace. This guy is a freakin' hero and didn't even break a sweat. He is one of those people you see in action and WISH you had a job opening because you'd snatch him up in a New York minute. It's not often you see someone deal with such chaos so smoothly while effortlessly making sure every customer feels like they're the only person in the room. Nicely done! You are legend.

Michael D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wadih b 
Évaluation :
5

The floor of cab of the U-Haul we very dirty with French fries or potato chips.

Michael H 
Évaluation :
5

Most everyone I dealt with at this location was just lovely: friendly, outgoing, helpful. There was one person, though, who was decidedly grumpy and terse with me; good thing about the others!

John-Edward S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla J 
Évaluation :
1

hope this message finds you well. I am writing to express my concern regarding a recent reservation change that occurred without prior notification. I had initially reserved a truck to be picked up at the Kensington location and dropped off southwest of Calgary. However, exactly one day before my scheduled reservation, the pickup location was changed without my knowledge or consent. This unexpected change caused significant inconvenience and stress, particularly considering the impending move of my household. Additionally, the alteration resulted in unforeseen costs amounting to nearly $70 due to increased mileage incurred by returning the truck to the original location. I kindly request your assistance in resolving this matter promptly. It is essential for me to understand why this change was made and to discuss potential reimbursement for the additional expenses incurred as a result. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution. Sincerely yours, Mahdi

Mahdi G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dariel J 
Évaluation :
5

I have not had good experiences with U-Haul until now. I usually rent a dolly/furniture pads and get charged for them and the location doesn't have them. This time I found my own equipment but when I got to the U-Haul pick up there was everything you could need. You also get to speak to someone instead of just the self pickup (friendly service). The gas was filled up and not 15 miles to empty (which is the norm with U-Haul). Overall, this was the best experience I have had with the company and will only use this location in the future.

Aaron W 
Évaluation :
5

Excellent customer service, both for pick up and drop off. The only thing with the cargo van was there was cardboard in the back when I picked it up which wasn't a big deal but there was no windshield washer fluid which made it difficult with the wet and muddy conditions. Overall it was a positive experience.

Mia Z 
Évaluation :
1

Dirty truck. Covered in snow. Empty beer cans and timbits in cab. Took an hour to check in due to system problems. No blankets as requested. Was told to go buy them at Home Depot.

Sheri t 
Évaluation :
5

Truck wasn't washed/clean however the roads were snow/sloppy and this was inevitable. Overall experience was excellent. Staff were friendly and helpful. Location was easy to access and quick to get to from the trans Canada hwy.

James V 
Évaluation :
5

The customer service on the phone and especially in person was excellent!

Cora R 
Évaluation :
1

It was a nightmare and too poor quality of truck. The owner also very rude and unkind behavior & attitude to the customer. We would NEVER EVER use again this poor location and would NOT recommend this location to any person. Their service and attitude were NEVER acceptable and the owner SHOULD be trained more for customer oriented service.

Eric S 
Évaluation :
4

Someone send me to a location that was closed other then that it was all good.

Javier E 
Évaluation :
4

New drivers side wiper for the truck

Eric S 
Évaluation :
4

Mixed feelings. We ordered two trucks here on different days. The first time we never got instructions or a confirmation before picking the truck up. After calling support, they said the shop never input our order, they don't have 24/7 pickup, the system had input completely wrong times than we ordered (earlier by 8 hours), AND they didn't even have the truck we ordered! We had to change all our plans coordinating with 9 movers and go to a different location across town. The second time, one week later, we never got instructions or a confirmation, called support and again they said the shop never input our order, didn't have 24/7 pickup, and we'd have to come back the next day. When we went to talk to the attendant, he was very helpful and said the shop was in fact open, despite Google and the support line saying they were closed. Our whole experience was very poor, except the attendant there on March 9 who helped us a lot. The first truck we got had no snow brush (different location) and we got a foot of snow that day, very dangerous but it was clean and in good shape. The second truck (a van actually) was out of windshield fluid, there was sticky food on the floor of the cab, we were asked to bring the tank back at full but it significantly lower than full (attendant was helpful for this), and there was a lot of damage to the vehicle that wasn't marked down so we took pictures (windshield fully cracked, mirror broken, scratches etc.).

Alaska D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley B 
Évaluation :
5

Very happy with the staff and the equipment, great experience with no hassle or issues, thank you!

Jessica A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad O 
Évaluation :
4

The outside in floor of the car was dirty when I got it. However, being that it is winter, that would be expected. Staff were kind and very helpful. The truck was very useful, a bit too big for what I needed and seemed to not have winter tires on, being that it is winter and -20'C when I used it there were many times when I didn't have traction. Otherwise, I would use this service again next time I am in town.

Mark B 
Évaluation :
5

Really friendly and helpful

Gregory G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GHOLAMREZA R 
Évaluation :
5

Everything was perfect, the rep was awesome, he went beyond my expectations. Kind curtious very helpful. I will come back again when I need a uhaul Rh

Robin l 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ming K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoey D 
Évaluation :
5

It is surprising that this location didn't have a dooley. That was very disappointing. I hope they will have enough next time.

Moussa M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita B 
Évaluation :
5

Very nice and helpfull employees at the station ! and Simple Service !

Jonathan L 
Évaluation :
5

Friendly and on time..

Karen R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parampreet S 
Évaluation :
4

This is something that is extremely hard to prevent but the area around the U-Haul when I first picked up was very ice. Could have used some sand or salt.

Chantel S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie B 
Évaluation :
5

Very helpful member of staff and a great experience

Douglas O 
Évaluation :
4

The location is fine. The folks working there were helpful. The cost/mile sure adds up but I assume that's the same everywhere.

dawn s 
Évaluation :
5

5 étoile

Conan M 
Évaluation :
5

Smooth and excellent service!

Jonathon F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W 
Évaluation :
4

Overall the experience was good. My one issue is the vehicle had clearly been used to haul bottles prior to our using it. As a result is really stunk and so did the items that we were transporting afterwards. I mentioned it to the attendant when I dropped off the vehicle and he did apologize. I do think that it should have been inspected and cleaned prior to renting it out to another customer. Lowell Williams

Lowell W 
Évaluation :
4

Returning the vehicle was not the best experience. By no fault of the young man that was there on a Sunday did his best, but to have a single person on the weekend just does not help.

Terri L 
Évaluation :
5

Don't try to move with a car, get a U-Haul! It makes everything so much easier, the van was perfect for my one bedroom apartment.

Daniela F 
Évaluation :
5

The truck bed and interior were not cleaned out when I completed the damage inspection. But this was a brand new truck with 3000km, so very nice to work with.

Blair B 
Évaluation :
5

Convenient pick up. Helpful staff. Thank you.

James B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair N 
Évaluation :
5

N/a

Benjamin H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S 
Évaluation :
5

The tires maintenance light was on a few hours into the rental. Otherwise the vehicle was good.

Shamir L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERILYN J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis S 
Évaluation :
1

The lot was over crowded with equipment and covered in ice. The representative was mean. He made it known that he didn't think I was capable of driving the truck. He comments were intended to fill me with fear and self-doubt. When I returned he screamed at me. His comments were meant to belittle me. It was a terrible experience.

Jennifer Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brennan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Semen T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brynn B 
Évaluation :
5

everyone at the shop was super nice !

Andrea M 
Évaluation :
1

Had 7am reservation. Nobody was at location. Called main uhaul line and was told to do self check...fumbled in cold to find truck, and open hood like told too, no key. Staff showed up 40 min late. Awful customer service. Engine light on, and was told he didn't know what issue was. Mover were waiting for 40 minutes for me. Open truck, no packing blankets as ordered. Awful experience. Zero stars

Kirsten S 
Évaluation :
5

Nothing everything was perfect and extremely easy!

Ryan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G 
Évaluation :
3

Customer service was fine but the location was much further away than our normal pick up location. That was inconvenient. However we were given complementary mileage to compensate for that. Truck was clean but the ignition was a problem. Most of the time the key was extremely difficult to remove.

William B 
Évaluation :
5

Nothing to improve so far it's been one of the best places to rent a U-Haul from. staff are amazing and caring people there highly recommend

jeff b 
Évaluation :
3

It was u Der renovation so the drop box was not well exposed and hard to find but the staff was very helpful!

Tyawna E 
Évaluation :
5

The person who helped me at the counter was incredibly helpful and they were super kind! I greatly appreciated them!

Autumn S 
Évaluation :
4

Experience was excellent.

CARL F 
Évaluation :
5

Everything was excellent. Great customer service on both ends of renting.

Jeanette K 
Évaluation :
4

The truck had over 150 000 miles and the ball joints seemed to be worn out. My move was local but I wouldn't have wanted to take the vehicle on the highway. I had requested 12 moving blankets but none were available. The attendant at the Kensington location was very pleasant. Overall a good experience but could have been better if the above two items had been taken care of.

Robert C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla C 
Évaluation :
3

The truck was in kilometres on the odometer but the paperwork was in miles. Couldn't seem to clue in on that and was about to charge us $10 000 for over mileage. Freaked us out but the gentleman was calm and put the transaction on pending till resolved.

Deb B 
Évaluation :
5

Service was fast and friendly. They did a quick check and asked if I had noticed any mechanical issues, to which I replied there were no issues.

Dev Y 
Évaluation :
5

Don't offer to book blankets and hand trucks online when you setup an order if it is actually first come first serve. This was extremely annoying as I then had to go borrow a hand truck elsewhere…

Kyle D 
Non les évaluations ont été soumises pour cet établissement.

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