Ability to book a specific trailer for a specific location. Extremely good customer service st this locationJean-Francois L.
Moving Truck Rental in Calgary, AB at Kensington Auto
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Calgary, AB T2N3R9
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
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This location continues to exceed my expectations. Thank you for being reliable, convenient and easy to work with!Nicholas Y.
Excellent service. Everything was timely and efficient.Scott M.
I was pleasedanne D.
Your online pick up is horrible. Who brings a passport to pick up a vehicle? It kept telling me that I needed to add alternate contacts and then it would tell me I could not use that name as it was already submitted and it wasn't. Then when I asked the staff if they could help me they said no. It was an online rental. After 40 minutes of continuous frustration online. I begged them to cancel my current reservation. They do so reluctantly, but without helping numerous other customers first and continually stopping to help me to talk care of customers that phoned. It was like I was an annoyance to them. It was a full hour after showing up to pick up my truck the I actually got on my way, but they were sure to tell me that my five hour rental was still due back in four hours now or I would have to pay a 250 dollar late charge. My recommendation for my friend will be to go to u haul as a last resort and expect poor service if you have a problem. My recommendation for u haul would be to test your software with real user to see where customers get stuck, create software that actually recognizes and Alberta license and picks up the correct number when it's scanned, which is what I believe caused the constant questioning about my identity. I had no problem using my license and cc with in person help. Your online system did not like my license though. Training your staff to have some empathy for customers that are delayed, or frustrated with the online system. Teaching staff to actually be helpful rather than simply tell a customers they have no training and can't help. Teaching staff to actually make a customer feel like they are valued and they are interested in helping. Overall the truck was fine and the job got done but my online experience and your staff have me determined to rent from anyone but u haul. Ext time. The last place I'll turn is to uhaul in the future. Regards Shel BaranecSheldon B.
Not a damn thing. Staff at this location are awesome.Michael J.
In and out as per usual. Thank you for the great service! Royal Moves & Kensington Auto make the uhaul magic happen ðŸ˜ŠEric L.
Even though lots of people and there was line up, the rental process was overall easy. Staff was very helpful, and thourough.Derrick K.
There was trash left in the uhaul, vehicle was not cleaned at allHannah C.
The large man working refused to wear a mask, even when he was not behind the counter and interacting with customersJennifer L.
Its very nice service and very clean ðŸ‘ŒShamshoon A.
The person that checked us in was very helpful and kind!Megan W.
Operated out of a gas station. Secondary business. No issues just not as focused as a dedicated u-haul like the one where we picked up the truck.Wade P.
The lady there was very helpful and although we weren't scheduled to drop off there, she made the corrections and fixed it all. My receipt had this as the drop off location.Kenneth K.
The truck inside and out was very dirty and muddy and we had to clean the inside of the cab and cargo before we could use it. The counter person did not care and did not even come out to do a walk around. I was told to take pictures if I had an issue. On return, the counter staff was rude and directive. Luckily, I had taken a pic of the gas guage and brought it back at the exact same level. The employee argued and said it was not quite enough fuel and was going to charge me $30!!! My picture of the guage at pick up proved I was right. I had prepaid for 4 days and brought the truck back a day early and was not credited the $40 for the extra day. I will never use this location or Uhaul again. I feel ripped off!!Wesley W.
Have more furniture mats available. Apparently it was "first come first serve" but I wasn't informed of this when I requested them in my booking. Made it more challenging to move without stuff banging around. Also, the guy at the front wasn't wearing a mask, which I just find obnoxious during this time. Benefit of the doubt, maybe he had some kind of condition that prevented it, but he didn't strike me as the type.Shea C.
We were very pleased with this location. The staff members we dealt with were friendly and knowledgeable. We will definitely use this location again.Bonnie D.
Everything worked well and I have no suggestions for improvement.Daniel P.
No -- smaller location but well run and CLEAN. When we are moving personal belongings, we just want it to be clean and well maintained.Ian B.
Offensive and disorganized.Jesse C.
The attendant was very laid back and on the rather rude side. He should take some lessons on customer serviceDaniel H.
Seamless. No complaints.Shauna L.
Please vacuum out the cab (lots of crumbs in the cup holders, and a sign saying whether or not the cab was disinfected would be nice. Staff were ncie.Hilary W.
Found it odd that the customer was required to load the dolly and moving pads into truck. Customer also had to remove them and bring them to the entrance.Gabriel M.
Great service! Very clean and accommodating.Stacey R.