Customer Reviews for Kensington Auto
(U-Haul Neighborhood Dealer)

Évaluation :

5

My latest experience was great. Both pick up and drop off were quick and easy. In previous u-haul rentals I remember waiting as much as half an hour for a pick up, so I was pleasantly surprised at how quick it was this time. The tank wasn't quite full when I pick up the rental. I'm sure the attendant would have topped it up for me if I had asked, but I wasn't terribly concerned over ~$8. I'd love it if the Kensington location carried one of the trailer options. I rent trailers more than vehicles.

Évaluation :

1

Was told the system was down when I brought truck back. Have two additional charges and no explanation or detailed receipt explaining why I have been charged additional $91 and $82, on top of the initial $62 charge on a one day van rental.

Évaluation :

5

The truck was so stinky. It took us about an hour to clean the space behind. All of our furniture are smelly now.

Évaluation :

3

My booking location was changed and I wasn't notified. Luckily, the person working at this location booked another truck for me that was returned early by other people while I was there.

Évaluation :

4

The truck still had some garbage in it from the last rental group.

Évaluation :

4

The vehicle was slightly crash in some parts, also it was a little dirty but nothing to be mad.

Évaluation :

5

Awesome and convenient. Great experience.

Évaluation :

5

Can't think of anything

Évaluation :

5

Dude was efficient and professional.

Évaluation :

5

Truck was clean and in good condition overall but drove at lower speeds in wobbly manner, I drew that to the attention of the friendly and efficient agent. Automated email notified me of a receipt, but repeated attempts clicking on the hyperlink provided did not open anything. A message to noreply@uhaul.com requesting a receipt resulted in a delivery failure notice. I would actually like a receipt in PDF form please. Compliments to friendly and efficient agent.

Évaluation :

5

Easy process the truck was in really good shape. They clean work really really well easy return process thank you to U-Haul for making it really easy for me.

Évaluation :

5

They are polite and professional, I recommend to other people to rent from this location

Évaluation :

5

Excellent service, Thank you!

Évaluation :

5

Make sure the truck is full when we pick it up. It was under 3/4 full and I brough it back full. So I paid for the previous user.

Évaluation :

5

Customer service was accommodating and helpful

Évaluation :

5

People were great, process was smooth, gear was good - everything I like about UHaul. This company was made to move. Nobody else comes close. But the mechanical condition of UHaul trucks is always weak, and always has been. Steering often loose, back sliding doors don't work well, etc.

Évaluation :

5

Staff member who served me was professional, pleasant and knowledgeable. Good experience. Fuel on-site made the return fill-up super easy. Should be listed as a feature for that rental site when searching/booking online.

Évaluation :

5

I was erroneously told by a friend that I could drop off at any location. I first tried dropping off downtown 9th avenue. This location was the worst customer experience I've had in canada to date. Staff didn't acknowledge me upon entry or at all. This was stark contrast to my experience once I reached Kensington. Lovely gang of helpful individuals. I felt seen and heard.

Évaluation :

2

The problem was NOT the location but the UHaul website. The staff at thge location was courteous and tried to help but they couldn't check me in because the system (website, platform) was down. It was not an issue o the location but an UHaul issue. There was also a problem with the app because it didn't allow me to complete a self check-in. Tried calling an 800 number and spent more than 20 minutes on hold but couldn't talk to anyone. After 45 minutes the website started working again but the while issue affected my moving plans.

Évaluation :

3

I initially booked the U-Haul from downtown Calgary location. Later got to know I can't pick it from there so the location was changed. I had to take Uber to reach that place causing additional expenses. Later when I reached to the new location, I was told there is no vehicle available. We waited for a long time before a van was given to me. This wasted 1 hour of the elevator booking time I had in the building I was moving in. Had to penalty to pay 100$ penalty to get more time with the elevator and also had to pay more money to the helpers I had hired. Really frustrated will the over all service from uhal as it caused me significant financial loss. My experience will be shared on Google reviews as well so that people are aware

Évaluation :

5

Aucun

Évaluation :

3

Tried being charged for gas when I returned it at exactly what it was. My entire uhaul experience was absolutely horrible.

Évaluation :

5

Customer service was excellent.

Évaluation :

5

Superb service excellent

Évaluation :

5

Wonderful customer service!

Évaluation :

5

The service agents were very helpful, made it easy to pickup and drop off the truck.

Évaluation :

5

One of the tires was low pressure Van was a bit dirty

Évaluation :

2

Inspect trucks before renting it out to customers. The first truck had engine light on, empty fuel and something was leaking. Wasn't safe to drive but yet was rented to me.

Évaluation :

3

The truck 20' that I rented, need maintenance in the steering box, and wheel alignment.

Évaluation :

5

It was professional service from the beginning to the end. Merci.

Évaluation :

4

There was a low tire pressure light on when I picked the vehicle up. Also, a warning light about the parking brake. The vehicle wasn't clean, but that was understandable with the sloppy weather. A shout out to the young man who checked me out.

Évaluation :

5

I was expected paying 1,57 per km as it was informed on the website, but seems that the rate changed two weeks ago and I was informed about it

Évaluation :

3

The vehicles should be on full. Otherwise, U haul is seen as being dishonest. This is the second time that I rented, only to find out that the vehicle was half empty.

Évaluation :

5

This location has the best customer service from any location I've been too. They are quick to help and get me on my way. Can't recommend this location enough.

Évaluation :

3

Pick up and drop off was easy. They didn't have the truck I wanted, so they gave me the next size up for the same price. But....later in the day the battery died, and it wouldn't start. I lost about 75 minutes waiting for the tow truck to come to boost it.

Évaluation :

4

Over all I had a great Experience, the staff were excellent and the van was in good working order. The only area of improvement I could suggest, is prior to the customer collecting the van, cleaning of sideview mirror would be a great benefit.

Évaluation :

5

Thank you everyone at Kensington U-Haul for making my experience with renting the pick up truck an excellent one! I appreciated the most efficient and friendly service by the U-Haul Team!

Évaluation :

5

The service is way too expensive, maybe you should consider making new short term rental policies. This is unfair to have to rent a vehicle for 2 hrs and pay $90. There should be a better renting scheme. This is not okay. Thanks

Évaluation :

1

First time and last time I rented from u haul. I booked it to move to a town 100 km awa at first one way. The system online offered me to save $70 if I bring the vehicle back. I accepted. All emails indicated where to pick it up and where to drop it off after. Yet they out allowed mileage for only one way so at the end they charged me extra 97$. Total scam! I called customer service and was told some manager will call me to solve it. Never did! These people are crooks. Better borrow a truck from a friend or a van . Never again!

Évaluation :

5

Great customer service, very smooth and easy process.

Évaluation :

3

Vehicle was low on Oil and needed an oil change. Vehicle was also very dirty. Location does have good customer service I filled with Gas and returned immediately but was not refunded any money. A partial refund would be Erik Cramer 403 605 5015

Évaluation :

5

Excellent

Évaluation :

2

Wash the &$## vehicle. The van was filthy. The side mirrors were so dirty that I could barely see with them.

Évaluation :

4

Van was quite dirty inside with a severely cracked windshield and a damaged rear bumper, but otherwise satisfied with it. It begs the question, if damage is done to the vehicle and the renter has to pay for the damage, do the repairs not actually get done to the vehicle? Not sure if that makes sense to me, otherwise what is the renter paying for? Also I would've liked to have been able to pick the van up from the originally requested location as the website said it was available there. Not sure why that wasn't able to be provided since it was supposed to be available.

Évaluation :

4

The truck didn’t have any windshield washer fluid

Évaluation :

1

The clerk is a rude, condescending racist. The vehicle was dirty inside, and low on oil.

Évaluation :

2

Kudos to the guys manning the desk at the pick up location - super helpful! But the truck was not good for Calgary weather and the snow, and I only got it on the road and driving because they managed to get me out where I was stuck. They spent a lot of time helping me, much more helpful than U-Haul proved to be later on in the weekend. The tires were nearly bald, we'd seen such a bad snow fall the past day and there was no snow brush or chains, when it should'be been apparent I required chains and some part of me doesn't understand how they're not included in a rental for cross country drivers.