Customer Reviews for Kings N Queens
(U-Haul Neighborhood Dealer)

266 évaluations

3075 Skidaway Rd   Savannah, GA 31404

(912) 525-0253

Heures

  • Mon–Sat
    De 8 h am à 5 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(912) 525-0253

3075 Skidaway Rd
Savannah, GA 31404

Services dans cet établissement :

Heures

  • Mon–Sat
    De 8 h am à 5 h pm
  • Dimanche
    Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
1

Drop off location incorrectly charged me for an extra day and charges a clean up fee.

Porsha E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

malcolm P. 
Évaluation :
3

It wasn't easy finding the key but after speaking to a representative who was so helpful we got on our way

Tara L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james D. 
Évaluation :
5

The windshield was dirty and the doors of the cab were hard to shut. The couple that ran the car wash where we picked up were super nice !

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
1

Broken glass all in the cab and dash of the truck, back off the truck was dirty, truck had not been washed in a long time, oil and check engine light kept coming on. Absolutely terrible truck and the auto transport was in poor condition too!

Brandon W. 
Évaluation :
5

Nothing. The location made it easy. They were courteous and answered all my questions. No issues. I would use them again. Francis

Francis C. 
Évaluation :
3

I reserved a ten-foot truck. The location said they had me down for a fifteen-foot truck, but they didn't have any. So, they would give me a twenty-foot truck for the same price. Well, as you well know (presuming you've ever rented a truck) that driving and maneuvering a twenty-foot truck is quite different than a ten-footer. Not to mention gasoline consumption. It had been so long since I had rented a truck that I had forgotten that you can make reservations all you want, but when you show up, you have to take what they have (if they have anything at all).

lance B. 
Évaluation :
4

The dolly that was supposed to have been in the truck wasn't there.

Drazen J. 
Évaluation :
4

Truck was dirty with large pieces of trash and etc in the cab, floor tile and condiment packages and etc and also and below a 1/4 of a tank to start

CHRISTOPHER P. 
Évaluation :
5

Everything was great!

Sierra L. 
Évaluation :
5

Delightful experience.

Lillian J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY K. 
Évaluation :
4

Great experience

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby T. 
Évaluation :
5

Not a thing. Everything was great.

Kathy A. 
Évaluation :
5

Friendly and quick service. Definitely would use their services again.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

The folks at Kings & Queens had my rental trailer ready, positioned for easy hook up, and waiting for me at the 10:30 pick up time. They really did a great job for me.

Daniel L. 
Évaluation :
5

Pleasant and welcoming atmosphere!

MarQuitta S. 
Évaluation :
5

Super nice people at Kings & Queens. Get a U-Haul and car wash. Definitely recommend.

KELLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED S. 
Évaluation :
3

I rented 6 blankets. I heard the front desk tell someone to put the blankets in the truck. When the movers arrived, the blankets were not in the truck. I called the next day since they were closed when I realized the blankets were missing. She told me to tell the drop off location about the missing blankets and get a refund. I feel like she should be the person to issue me a refund. The center console was dirty and sticky. I had to wipe it down. There was 19 miles until empty in the truck, so I had to immediately go to a gas station. No one offered to show me where the truck was or to pull it forward for me. I had to go search for the truck.

Kimberly W. 
Évaluation :
5

The cabin could use some cleaning. Found food scraps, grease mark, and sticky parts

Carlos M. 
Évaluation :
5

Kings n Queens did a stellar job with communication (we kept calling with nitpicky questions!) and overall service. The truck was great as well and very clean, inside and out. we especially appreciated Deon's very personable customer service, great sense of humor and big smile.

Thomas Anthony N. 
Évaluation :
5

I loved her felt like I've known her my whole life

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
5

Fast,Friendly,Customer Service

Chandra B. 
Évaluation :
5

very friendly and helpful

james D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben J. 
Évaluation :
3

The truck was clean but something wasn't quite right with the transmission or engine. The engine light was on when I picked it up but they said it was fine. It was very loud and struggled to get beyond 35-40. When I would really gun it then it could get up to 50-60mph and it wasn't as loud, but at the lower speeds it sounded like it was struggling.

DARIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla L. 
Évaluation :
3

Don't understand why I had to drive 1,5 hrs out of my way to drop uhaul off when there were many drop off points closer to me.

Wold A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
3

This is the second time this location charged me for services I did not receive. 3-day rental instead of 1/2 day. Insurance of 42 I declined. Once they swipe your card and say you are good to go it becomes fraudulent. Moving is stressful enough already!! Then you have to deal with this!!!

David D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl B. 
Évaluation :
5

The owners of Kings and Queens were exceptional!!! Very friendly,and helpful...If I ever have to move again,I will use their services

Dwayne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
3

Billing is a complete disaster. NOT MY FAULT!!!

Marc C. 
Évaluation :
1

Call if you are interested. 304-531-1644

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krista C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maynard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTNEY J. 
Évaluation :
5

Great and friendly staff

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
1

I returned the vehicle 2 hours before they closed and the door was locked and. I body there. The place was filthy.

Alan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
4

Please include the dolly and furniture pads I ordered next time. I did not receive mine and I was still charged for them.

Noah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Randall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jia Hung J. 
Évaluation :
5

Friendly staff, great personalities. Thanks so much.

Shakiela N. 
Évaluation :
3

The only issue I have is that the amount was different when I picked up trailer than what I was given when I made the reservation online.

Harry S. 
Évaluation :
5

The owners were very courteous, helpful, and friendly. Very kind people. I would definitely recommend them!

Elisha H. 
Évaluation :
5

very friendly

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monford R. 
Évaluation :
1

Truck was dirty. The truck door didn't even shut all the way and I had to pull off the interstate at one point because of it being open.

Samantha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
1

The associate did not come out check fuel or mileage. The associate didn't acknowledge me at all. They were on the fun, trying to purchase a crib mattress for her sister. I was standing there, too long before she said “go write the mileage down. And I'd the gas right”?

Gertrude G. 
Évaluation :
5

Nothing the husband & wife team were so nice and helpful! Such a pleasant experience doing business with them.

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
1

Not a great experience very sad

Terry J. 
Évaluation :
1

This location was in residential area too.It has too many businesses in one location/building

Iona D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Very friendly

MariAlda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry K. 
Évaluation :
1

My rental was to be picked up at 8 AM. The owners did not get there until 9:30. They gave me a utility dolly when I asked for an appliance dolly and did not give me the furniture pads I rented. However, I realized this once I got home and when I called they stated that they do not give out supplies at their store (my question is why is it even offered then?) and that they would call U-Haul and have this removed from my file. I called U-Haul the next day and they had not called and there were no notations on my account. U-Haul assisted me in getting my complaint to management but the whole experience of picking it up was far less than superb.

Elizabeth L. 
Évaluation :
4

I booked a van at a location near the store where we purchased our furniture. Uhaul changed the Uhaul pickup location twice â€" much further from both the store and our home. What should have been a two or three hour process was over 5 due to the extra travel time. Very very disappointing. We loved the people at the location (Kings and Queens) we were sent to but it was so very far out of the way from Beaufort and Bluffton that it took so much of the time we simply don't have to spare when moving! Likely wouldn't use Uhaul again because of this additional expense via miles and waste of my time. :(

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACY L. 
Évaluation :
3

Could not replace gas used, therefore got charged $5/gallon No one available to explain gas tank

Ramsey H. 
Évaluation :
1

Received my truck with no gas

KANYIA E. 
Évaluation :
1

I have been billed two additional days even though I dropped my trailer off at the specified time when booking the rental. I have called and emailed U-haul but have not received a notification that this issue is being looked into.

TREVOR J. 
Évaluation :
5

Everyone was very helpful and quick to get me set up with the trailer. Very friendly service.

Erin B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

The owners were very nice & went above and beyond.

William B. 
Évaluation :
5

The lady at the desk was so nice and helpful. She was very kind and made sure I was all ready to go.

Skye M. 
Évaluation :
5

Everything was great

Ileane G. 
Évaluation :
5

Customer service was awesome

Judee J. 
Évaluation :
5

Did not receive my two wheel cart or my packing blankets. Need a credit of $50.

Kimberly Sue S. 
Évaluation :
5

The clerk was eager to be helpful and was very much so.

Walt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie F. 
Non les évaluations ont été soumises pour cet établissement.

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