No one was present at location after several calls man said he had documented my return on Tuesday at 3:30, then next day I got billed for extra day from the people that weren't there till the next day awful experienceWILLIAM S.
Customer Reviews for Kings N Queens
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Savannah, GA 31404
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very friendly and knowledgeable team. Quick and easy process. Merci.Jason M.
Everything went well.Artis B.
Was incorrectly charged for an extra day and fuel. Picked up with an 1/8 of a tank and returned it with exactly that amount. I was charged an extra 17 $. Returned it at 6:30 pm on 7/12 and was charged an extra 40 $for 7/13. I called and was told those fees would be reversed and that has not happened as of yet. Very disappointed from the start.Michele S.
The vehicle should have been filled with gas.NEIL G.
Le client n'a pas laissé de commentaire.Jennifer P.
Le client n'a pas laissé de commentaire.Glenn W.
Le client n'a pas laissé de commentaire.Ian B.
Le client n'a pas laissé de commentaire.Rashida H.
Le client n'a pas laissé de commentaire.paul G.
Le client n'a pas laissé de commentaire.Kayla W.
The day before picking up the rental, I was told by an associate that the pickup would be an after-hours pickup. That I would just need my mobile app to pick up, and that was not true. I caught an Uber to the location only to have to stand outside and wait for the place to open, being delayed. The rental was one-way. The associate who was checking me out was very rude and the numbers on the keychain were blurred, so I couldn't see the numbers. The passenger area was not completely vacuumed and had paper in the drink holder.Etoyia A.
The staff was exceptional, however the additional charges were not clear at time of making reservation.Christina L.
Drop off was good. No hassles but have to admit was dreading the experience after the 2 hour pick up time.Scott A.
Relatively small location but everyone was very friendly and extremely helpful. My vehicle was ready at the scheduled time and one of the guys drove it out for me to make a quick check before heading out. All instructions were clearly communicated to me and the overall experience was well above averageDouglas K.
Le client n'a pas laissé de commentaire.Lynnette G.
Very friendly location and extremely efficient.Jason M.
Le client n'a pas laissé de commentaire.Fred C.
Le client n'a pas laissé de commentaire.Alfreda C.
Le client n'a pas laissé de commentaire.JAMES I.
Le client n'a pas laissé de commentaire.Christopher M.
easy turn inkevin M.
Customer service was EXCELLENT at pickup location. The truck smelled like smoke (they gave us an air freshener), back of the truck was not swept out and A/C was stuck on couldn't control the knobs. Very hard to turn without breaking off.Keli Ann B.
Nothing. Excellent customer service!!!Christa Q.
Le client n'a pas laissé de commentaire.Bridget G.
Perfect in every way! Very nice people who knew what they were doing.Mary Nell D.
Excellent service à la clientèle. Gentleman who connected trailer to vehicle was very helpful.John A.
If I don't have to go to another place I'll always choose Kings and Queens. The kind courteous service I get there is above and beyond!Mary W.
Always courteous... thoughtful and kind! Great place to rent!!!!Mary W.
Le client n'a pas laissé de commentaire.Charlie W.
Le client n'a pas laissé de commentaire.Gregory R.
Le client n'a pas laissé de commentaire.Lisa G.
Le client n'a pas laissé de commentaire.ABIGAIL O.
Friendly, helpful folks here. Would definitely recommend.Steve B.
Le client n'a pas laissé de commentaire.Scott J.
Nice and friendly compared to other Uhaul rentals in Savannah.ELIZABETH A.
Le client n'a pas laissé de commentaire.Ronshall M.
Le client n'a pas laissé de commentaire.Clarence S.
Le client n'a pas laissé de commentaire.Megan O.
Le client n'a pas laissé de commentaire.richard K.
they charge me twice the doors wouldn't close i had to hold the door close they wasn't knowledgeable of nothing bad businessChelsea G.
I was charged for insurance, that I couldn't click off of on my phone, and for whatever reason, I was charged 7 dollars for gas. And I put gas in the vehicle before I dropped it off. After getting charged an extra 26/27 dollars that I shouldn't of been charged. I'll look for other rental alternatives in the future... I would definitely not recommend renting from uhaulBradley R.
Turning the truck in was exhausting having to use the app signing in creating an account taking pictures - it took forever.Danielle B.
Le client n'a pas laissé de commentaire.Brad O.
I rented the truck last minute and my son ended up having to drive up from Florida to Georgia to pick up. They didn't provide a contract nor check the fuel. The gas tank was empty and he had to put 75 $in gas immediately nit knowing that it should have been full. So we had to then return it with a full tank. Location not what I would expect from Uhsul which we have used MANY times. Very disappointedKaren H.
There was food in the cup holders, there wasn't enough gas to get to a gas station, they missed our scheduled appointment. And had terrible customer services.George B.
Everything was very goodMARILYN P.
I was dissatisfied and disappointed that I returned the vehicle more then 24 hours in advance of the due date and was not able to get a credit or even a voucher for a future rental. Please let me know how I can get this done.Jorge S.
Friendly, professional and accommodating!Tyler K.
Le client n'a pas laissé de commentaire.Wyatt O.
Hire people who care and communicate!Bryant E.
Le client n'a pas laissé de commentaire.Juanita J.
Helpful people there, but I was charged 28 $for Safe Move. I did not ask for this and at at check-in I was not asked it I wanted it. I never pay for that since my own insurance covers damage. Please credit me 28 $. I had place an order through the U-Haul site but the local place cancelled it because I was late for pick up. They created a new order for me and added the Safe Move without asking.Andrew N.
They charged me double and un necessary fee.kamlesh M.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.robert K.
There was rotten food in the truck cab. Employees were not wearing masks. I specifically asked for no insurance (safemove) and it was added without my consent. I was not given a receipt in person. I did not realize it was added to my bill until I looked at my email. My car insurance covered me and I did not want to spend 42,00 $ on nothing.Angela P.
Closing time is 6pm. No one there at 4:15 pmHUGH B.
Le client n'a pas laissé de commentaire.Rose M.
Le client n'a pas laissé de commentaire.James A.
Service à la clientèleEric I.
Le client n'a pas laissé de commentaire.JEREMY L.
Le client n'a pas laissé de commentaire.Scott C.
personnel was cordial and very helpfulBrenda K.
Excellent experience. Great people to work with. Will definitely do business with again!Kimberly D.
No issues with location or staff. Truck reeked of cigarette smoke. I don't know if there is a policy about that or not but, as with rental cars, there should be.Frank M.
Nothing at all ! This place went above and beyond! Get place and peoplejimmy W.
Le client n'a pas laissé de commentaire.Lacy L.
They are very nice and courteous, thank you so much for your time and service.ELSIE P.
Quick, efficient service. I was in and out in 5 minutes, and the charges were exactly what was quoted.Dilip P.
Le client n'a pas laissé de commentaire.Sean E.
Le client n'a pas laissé de commentaire.Patrick M.
Very helpful and pleasing to work withKen M.
Le client n'a pas laissé de commentaire.Hunter H.
Le client n'a pas laissé de commentaire.Kahlilah T.
Le client n'a pas laissé de commentaire.kristi C.
Le client n'a pas laissé de commentaire.Eddie D.
Le client n'a pas laissé de commentaire.LISA R.
The customer service was excellent. The office location and area was clean & pleasant. Vehicle needed vacuuming inside.Faye W.
Excellent customer service, very friendly.Sarah S.
Excellent fast friendly service.Gregg S.
Le client n'a pas laissé de commentaire.Alex T.
Costumer service needs to be improved. The truck was clean and well maintained.Steven G.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Joseph Z.
Le client n'a pas laissé de commentaire.Andrew M.
N/A they were great!!!!Brian Z.
The entire interaction from start to finish was flawless. I have had hoooorrible experiences with U-Haul in the past. This location was fast, knowledgeable, professional, and they detailed my car. U-Haul you got it right with this one.Olivia B.
Le client n'a pas laissé de commentaire.Barbara P.
Customer service And experience was A++++. We had to move on short notice and you all helped tremendously by making this process so easy. Thank you!!Kristopher B.
Le client n'a pas laissé de commentaire.Breonna F.
Clean the trucks and don't charge people for days they didn't use the trucks. I turned the truck in the same day I rented it and was charged for two more days afterwards.David R.
Le client n'a pas laissé de commentaire.Gelonda H.
All completed through my mobile device (business was closed). Monile device dropoff was smooth.Patrick M.
Le client n'a pas laissé de commentaire.Richare S.
Great serviceJONATHAN H.
Le client n'a pas laissé de commentaire.Joseph D.
The staff went above and beyond to get me in a uhaul and I very much appreciated that. However the uhaul truck needs serious maintenance. I had to ride with the A/c on because when it was turned off heat was coming from the dashboard area. To the point I couldn't breathe. The truck road a little ruff and made a few sounds but It got me to where i needed to be.Nijah G.
I ordered a trailer with an appliance hand truck, however when I got there they informed me that if I wanted a hand truck I would have to go to another location and I would be charged for the miles. Also my insurance was 14 $online but I was charged 28 $at the pickup location. And finally, they did not clean out the cab of the truck and it smelled of cigarette smoke. The lady that runs the place is rude and they should not be able to carry the uhaul name. I will never rent from this location again.Darnique J.
Customer Service was absolutely atrocious! Was rudely pushed around the entire time, had keys tossed across the counter from me and ripped out of my hand when I came back. Truck floorboards full of water and reeked of smoke. They also fudged the amount of gas that was in the vehicle and somehow charged me twice the price that it should have been. Will NEVER go to this UHual center. I'll stick with sapphire reality in Pooler they have always been amazing to work with, that's why I originally booked with them. Very disappointed that Kings and Queens is where I was sent by U-Haul. The entire thing was a nightmare.Lyndell P.