Le client n'a pas laissé de commentaire.
Melissa M.
Customer Reviews for Kings N Queens
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice experience. Staff was pleasant and the van was in excellent shape.
Carmen N.Everyone was very professional and nice. The truck was ready and I was on the road in minimal time.
Jeffrey M.The truck was clean and ready to go when I arrived, but I was charged over 2 times my original quoted price when I returned it, despite returning it within 1 hour of my original estimate and putting fuel in the truck.
Matthew B.The dispatching organization changed the drop off (probably because corporate wanted them to) from the location 7 minutes from my destination to one 35 minutes so that they could have a better deployed fleet. It cost me lots of time and maneuvering a large truck and trailer through a neighborhood I did not feel comfortable driving in
Paul R.We had pick up scheduled for opening and they were 20 minutes late. Vehicle was marked as "full" on paperwork but was at 7/8 of a tank. Floor of cab was caked in dirt and sticky stuff was in cupholders on dash. Would never use or recommend again. Worst service I've ever had at U-Haul
Aaron B.Same as the first comment
Randy H.This Location was Great , Got me up and moving Very Swiftly
Eric N.The persons operating the store were most helpful and friendly. I would definitely recommend them
Donnie D.Very sweet people. Went above and beyond to help me.
Lisa C. D.Have a dolly!!
Ebony D.I had reserved a 5x9 open trailer and paid etc. When we arrived for pick up all that was available was a motorcycle trailer that was more expensive. We had to have it so we were forced to pay a higher rate because your website was incorrect. Bad for business
Chris C.Horrible experience with UHAUL! Truck was not serviced and had no oil or coolant. Very dangerous for my family since the truck started overheating and breaking down. Spoke to a representative and made it seem as if it were no big deal. Very disappointed and scared to ever use UHAUL ever again
Robert G.Drop off location incorrectly charged me for an extra day and charges a clean up fee.
Porsha E.It wasn't easy finding the key but after speaking to a representative who was so helpful we got on our way
Tara L.The windshield was dirty and the doors of the cab were hard to shut. The couple that ran the car wash where we picked up were super nice !
Bill B.Broken glass all in the cab and dash of the truck, back off the truck was dirty, truck had not been washed in a long time, oil and check engine light kept coming on. Absolutely terrible truck and the auto transport was in poor condition too!
Brandon W.Nothing. The location made it easy. They were courteous and answered all my questions. No issues. I would use them again. Francis
Francis C.I reserved a ten-foot truck. The location said they had me down for a fifteen-foot truck, but they didn't have any. So, they would give me a twenty-foot truck for the same price. Well, as you well know (presuming you've ever rented a truck) that driving and maneuvering a twenty-foot truck is quite different than a ten-footer. Not to mention gasoline consumption. It had been so long since I had rented a truck that I had forgotten that you can make reservations all you want, but when you show up, you have to take what they have (if they have anything at all).
lance B.The dolly that was supposed to have been in the truck wasn't there.
Drazen J.Truck was dirty with large pieces of trash and etc in the cab, floor tile and condiment packages and etc and also and below a 1/4 of a tank to start
CHRISTOPHER P.Everything was great!
Sierra L.Delightful experience.
Lillian J.Great experience
John T.Not a thing. Everything was great.
Kathy A.Friendly and quick service. Definitely would use their services again.
Joseph S.The folks at Kings & Queens had my rental trailer ready, positioned for easy hook up, and waiting for me at the 10:30 pick up time. They really did a great job for me.
Daniel L.Pleasant and welcoming atmosphere!
MarQuitta S.Super nice people at Kings & Queens. Get a U-Haul and car wash. Definitely recommend.
KELLY K.I rented 6 blankets. I heard the front desk tell someone to put the blankets in the truck. When the movers arrived, the blankets were not in the truck. I called the next day since they were closed when I realized the blankets were missing. She told me to tell the drop off location about the missing blankets and get a refund. I feel like she should be the person to issue me a refund. The center console was dirty and sticky. I had to wipe it down. There was 19 miles until empty in the truck, so I had to immediately go to a gas station. No one offered to show me where the truck was or to pull it forward for me. I had to go search for the truck.
Kimberly W.The cabin could use some cleaning. Found food scraps, grease mark, and sticky parts
Carlos M.Kings n Queens did a stellar job with communication (we kept calling with nitpicky questions!) and overall service. The truck was great as well and very clean, inside and out. we especially appreciated Deon's very personable customer service, great sense of humor and big smile.
Thomas Anthony N.I loved her felt like I've known her my whole life
Michael M.Fast,Friendly,Customer Service
Chandra B.very friendly and helpful
james D.The truck was clean but something wasn't quite right with the transmission or engine. The engine light was on when I picked it up but they said it was fine. It was very loud and struggled to get beyond 35-40. When I would really gun it then it could get up to 50-60mph and it wasn't as loud, but at the lower speeds it sounded like it was struggling.
DARIN S.Don't understand why I had to drive 1,5 hrs out of my way to drop uhaul off when there were many drop off points closer to me.
Wold A.This is the second time this location charged me for services I did not receive. 3-day rental instead of 1/2 day. Insurance of 42 I declined. Once they swipe your card and say you are good to go it becomes fraudulent. Moving is stressful enough already!! Then you have to deal with this!!!
David D.The owners of Kings and Queens were exceptional!!! Very friendly,and helpful...If I ever have to move again,I will use their services
Dwayne O.Billing is a complete disaster. NOT MY FAULT!!!
Marc C.Call if you are interested. 304-531-1644
John M.Great and friendly staff
David P.I returned the vehicle 2 hours before they closed and the door was locked and. I body there. The place was filthy.
Alan S.Please include the dolly and furniture pads I ordered next time. I did not receive mine and I was still charged for them.
Noah M.Friendly staff, great personalities. Thanks so much.
Shakiela N.The only issue I have is that the amount was different when I picked up trailer than what I was given when I made the reservation online.
Harry S.The owners were very courteous, helpful, and friendly. Very kind people. I would definitely recommend them!
Elisha H.very friendly
Daniel B.