Évaluations des clients L&S Food Corp

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de L&S Food Corp

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maria F.
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Le client n'a pas laissé de commentaire.

jean sebastien D.
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Truck snowed in. Yard not plowed. Impossible to backup without getting stuck. Tires on 26' truck are dangerous for winter driving

Yan V.
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Le client n'a pas laissé de commentaire.

Rene P.
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The individual that assisted me with getting set up with the rental was fantastic but even with his assistant it took far too long to get on the road not to his fault but to the U-haul share 24/7 system (fine tuning is very important for for me to recommend future rentals to other) this was a tryal for our future rentals as we rent frequently.

Bland T.
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Amazing sales rep/ highly recommend/ super friendly and easy explanation of rental truck!!! Amazing job i will choose u haul again thanks to this sales rep!

Daniel T.
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Le client n'a pas laissé de commentaire.

Chrustopher E.
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The entire interaction upon return was handled by text message. There was a bit of miscommunication. Sending text message photos of the interior of the truck AFTER having left the truck behind was a pain in the butt. I should have been advised of this procedure before dropping off the truck.

Stephen E.
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Le client n'a pas laissé de commentaire.

Karen B.
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I signed up for in person pick up and sat in the parking lot for 50 minutes in the cold calling the 1 800 number since the gentlemen there was not helping me. He then told me to call the 613 number, which was his number. Even more ridiculous. The parking lot was not ploughed. Considering we have had very little precipitation this year, this isn't acceptable. The fact that I had hired movers through UHaul, who were waiting for me added to the frustration. UHaul should not have given the option of in person pickup if it isn't available. They should also give people the heads up that it takes 50 minutes to pickup your vehicle. Unfortunately, I wouldn't recommend UHaul. I would however recommend the movers that I hired through UHaul, “Neil Stanley”. They were excellent.

maryse B.
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Tom at the Stittsville/Carp location was great; very accommodating and helpful, also very well organized for dealing with customer following Covid19 health guidelines. I would rent here again.

jianpeng Z.
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The self serve option was HORRIBLE. I was standing outside the door and it was saying I wasn't at the location. Scanning the barcode didn't work either. The entire process was just awful. I will not be renting anymore uhauls.

STACEYSUSAN K.
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The location was fine, but the online check in process was a pain. Location service didn't work, I guess it is a bit "out of the way" and the scanning of the bar code at the location didn't seem to work. I choose this location because it was open, just in case there were problems, but it wasn't really open. There was a guy there shoveling snow, but his response was to call the 1800 number. He was of no help. The person we spoke with on the phone was great, but I'd suggest you don't offer online pick up if you can't work out the bugs/annoyances that have been widely reported online. If I had read those before renting, I would not have chosen mobile pickup.

chris L.
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Le client n'a pas laissé de commentaire.

Jian Q.
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Le client n'a pas laissé de commentaire.

James O.
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Le client n'a pas laissé de commentaire.

Leo S.
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The trailer needs a leveling jack to be able to hook it up to a hitch. otherwise, the trail is too heavy for one person to lift,

kevin C.
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Le client n'a pas laissé de commentaire.

Cody C.
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Le client n'a pas laissé de commentaire.

Ashok V.
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Le client n'a pas laissé de commentaire.

Kory G.
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Le client n'a pas laissé de commentaire.

Loai M.
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Le client n'a pas laissé de commentaire.

christine S.
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It took over an hour to get our U-Haul for they only have one person working at this location. The U-Haul we then received was very dirty.. food on the seat, the box of the U-Haul had a lot of dirt in it as well and it definitely had not been sanitized since the worker got the keys straight out of the dropbox to give them to me. Very unimpressed especially with it not being sanitized and the possibility of Covid exposure. The location to pickup my truck also changed an hour before my pick-up time. Luckily, we at least had a good experience with U-Haul customer service!

Franklin K.
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No one answered the door of the shop when we arrived to pick up the trailer. On advice of grandson who was with me, we just took the trailer from the lot as he has done before at UHaul. Unfortunately he based his experience on renting a van and not a trailer. Apparently, the same rules do no apply. Who knew? Next day while on the road I got a call from UHaul who accused me of stealing the trailer. Wow. This rental experience was a quite a mess. However, this is the second time I have rented a UHaul trailer and they are very impressive. Strong and pull true. Will rent again but not from those people.

jeff W.
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Not happy with this location service, one person working, had to wait 2.5 h for track, in freezing cold.

pat S.
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One of the rear lights was burnt out so we had to take secondary roads home we didn't feel safe on the hwy 416

ian K.
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Terrible vehicle, you should be embarrassed to rent it out. Plus, Now I'm getting charged $100 more than the invoice that I just received.

Troy M.
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Absolute worst experience with a truck rental in my life. Was specifically reserved in a location then they moved the pick up location 25kms out of my way, changed pick up time from 8:30am to 10:45 but still expected it returned at the same time, took over an hour to complete pick up, then charged me $27 for fuel even though it was exactly at the level it was when I picked it up. I will never use UHaul again. Awful customer service, terrible experience, I recommend going anywhere else!

Andrew H.
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Le client n'a pas laissé de commentaire.

Andrew T.
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Location driveway needs to fixed as does the equipment.

Kamalesh K.
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Tom is very courteous and helpful. Good man, will for sure return here for my next move

Dominique J.
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There was no windshield washer fluid in the truck, and the windshield was very dirty. I also did not get the 10 furniture pads I paid for.

George V.
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Vehicle had exhaust leak that went into cab of truck...headaches. Brakes poor, horn doesn't work,overdrive doesn't engage. Not the most shining example of yourfleet!

Jim M.
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Le client n'a pas laissé de commentaire.

Annie G.
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Service was atrocious, things were not confirmed I had to drive 30 minutes further at arrival. The attendant was rude and snapped at me which I snapped back so he decided to yell. My rate was supposed to be 92 or 94 I didn't take the dolly so should have been cheaper. The truck was filthy. Abs was on brake light was on truck was shaking. And a pile of soil was there to make it easier to tip the truck.

Anita G.
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The lot is dark and feels unsafe. When I picked up, it was raining quite hard - the lock boxes with the keys were positioned so that I had to stand and be dripped on from the roof while unlocking the boxes and retrieving the keys. If this contact-less pick up is going to continue, recommend at least having a shelter with a roof and some lighting for the drop boxes - and more lighting at the back of the lot.

Marius D.
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The mobile application checkin sucks (horrible).

Nathan F.
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Location was not obvious from the road and was threatened with consequences for being late.

shari J.
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Le client n'a pas laissé de commentaire.

Chris T.
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Not any issues with pickup location...its uhaul corporate which gave me problems. Was dissatisfied with having not been able to switch drop off location

Jesse P.
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The self serve check in process was horrible and I needed the assistance of the attendant to complete the pickup. I was told that the issue was due to my not picking up at exactly the right time. This is ridiculous. I have never picked up a rental truck at the exact time of the reservation. The app wouldn't accept any of my submissions, but gave no errors.

christine A.
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When unsullied mixes up locations own up to it. Client has the original booking with time date and location. So don't blame the client

Jian Q.
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Le client n'a pas laissé de commentaire.

Wayne M.
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Location easy to locate . Parking area needs some attention ( mud, piles of fine stone at entrance, parking for your vehicle should not be the case of move your truck out and place your vehicle in that spot ) The owner was very efficient and friendly and even with Covid 19 the whole transaction was smooth . I will rent again from this Franchisee

Daniel P.
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Once the new gravel is down it will look awesome!!!

Cody D.
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The rep at this location seemed helpful while remaining very cautious about COVID-19. Return process was pretty quick and simple. U-Haul customer service from the call center was absolutely atrocious though. I will not use U-Haul again because of how awful the experience was. Our reservation was significantly changed multiple times within 24 hours of our expected departure. In the end, we didn't even get the truck we booked because there were none available anymore, even though we were guaranteed a specific size already. We also had to drive significantly out of our way to pick it up, adding almost 3 hours to our drive time for the day. On top of that, our finalized booking was actually wrong. The customer service agent entered the wrong pick up time and if I didn't call to inquire, then we would've been standing there 5 hours early twiddling our thumbs and wasting time. Honestly, I never ever want to go through any of that again.

Howard W.
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Le client n'a pas laissé de commentaire.

Michael P.
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Given the current restrictions i believe the gentleman that helped us is doing all he can to make the customer experience a pleasant one

Gina M.
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The pick up and drop off process could be better documented in an email.

collin K.
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Keep up the good work especially during COVID, also don't ever allow anyone to take away your awesome sense of humor!

mohammad A.
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The process was really bad. There was just one person dealing with all calls and customer support. In the piddle of the pickup call (waiting outside) the person put me on hold for 5 mins because someone else was calling about a rental (sale)

Jamie J.
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I have rented from other UHaul locations many times, first time at this location and also the last. I was reassigned to this location from my preferred location after booking due to equipment availability issues. The owner/operator was very unhelpful and abrupt/rude. He gave very poor instructions on how to proceed in picking up the rental, leading to a confusing experience at pickup. Then I was unexpectedly charged 50% in extra fees without warning after dropping off my rental, the first time I have ever been dinged for extra fees at any U-Haul location. Next time I'll rent elsewhere.

andrea G.
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Le client n'a pas laissé de commentaire.

Shawn S.
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Le client n'a pas laissé de commentaire.

Denis M.
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The App was a bit difficult to understand/follow but once I started dealing with the on site person, the experience became much better.

daryl D.
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excellent owner very well organized

david L.
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I have been renting UHauk on a regular basis. this is one U Haul that I will never go back again, and i would advise any one that wanted to rent an U Haul never to go to this rental site. It is a rip off artist. Be aware.

marc P.
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Super nice owner!

ovais J.
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Le client n'a pas laissé de commentaire.

fraser S.
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Excellent service, especially during the COVID-19 Pandemic - all precautions were taken - very professional and helpful!!

DOUGLAS H.
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Terrible rude unhelpful order. This location is a disgrace.

jordan L.
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Product was never provided, and you charged me for it.

Jesse P.
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The location was hard to find, not well signed, and there is no waiting area. The checkin is a window. I did appreciate the flexibility to chose which unit I wanted from the available options. I do not like the liftgate options, so I was happy to get one with split doors.

Daniel C.
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No improvements required. Have rented from this location many a time and find the service excellent and vehicles clean. The owner is super friendly and helpful.

Margarita C.
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Le client n'a pas laissé de commentaire.

MARTIN S.
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Super Tom is always great. I go out of my way. Drive a little further to rent from him instead of other uhauls. 11/10, 5 stars to super Tom!

Lawanda B.
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My pick up location was changed from Almonte to Kanata. I received the first email about pickup in Almonte and 2 revision emails with different confirmation numbers. I received a phone call telling me I could only have the van until 2:30 pm and then the contract came through stating 24 hrs. It was all really confusing.

Jane G.
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Le client n'a pas laissé de commentaire.

Wayne C.
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For the most part everything was O K. A little frustrating at times because I am in an age group that has trouble with all this technology ,text messages, pictures from ones phone ,etc. etc.

Robert P.
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The truck smelled like smoke and when I flipped the visor a pack of cigarettes fell from it. The barcode scanner didnt work causing me and another client to wait for everything to be done manually. Other than that it was fine.

yousof E.
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Le client n'a pas laissé de commentaire.

tyler C.
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The guy was very rude. Says he doesn't care about my schedule and how it took iver a hour just to get the u-haul dolly because he didn't want to move the moving truck in the way

Daniel B.
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Le client n'a pas laissé de commentaire.

daniel L.
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Le client n'a pas laissé de commentaire.

Gerard T.
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The address for pick up was incorrect I had to go to another location which delayed me one hour

MALCOLM C.
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Le client n'a pas laissé de commentaire.

John L.
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The gentleman running the place was friendly and helpful. Very nice to deal with. I think that truck needs to have the transmission checked, it took a long time to change gears. American vehicle with all signage unilingual english too

Jody H.
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The man who spoke with me was rude, overbearing and unhelpful. He also stood too close to me without a mask and I was uncomfortable being that close to someone during this pandemic. A stressful experience.

Trevor S.
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The bar code did not work when I tried to sign in and get the keys for the truck. I called the 1-800 number and was sent to the French only line. I was transferred numerous times and was given no resolution. After 1.5 hours the gentleman at the location was able to help us. Terrible service. Delayed our entire move. We will not use Uhaul again. Also what is the $25 cleaning fee?

Abhijit K.
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Le client n'a pas laissé de commentaire.

Yahia T.
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Le client n'a pas laissé de commentaire.

Chuck D.
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I would make the billing process more transparent. It was confusing as to whether I was on a weekly rate or the rate was arbitrarily chosen. You have to rent a van to understand this confusion. The person I was renting from indicated that they had nothing to do with billing and was pleasant but was reluctant to discuss the financing of the arrangement.

steve M.
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Le client n'a pas laissé de commentaire.

Oleg S.
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My problem is not at all with the location. The location owner was actually the only good thing about my entire experience. The app for the car rental did not work, requiring at the last minute my passport of a copy of my lease (?). That's after many useless steps of taking my own photos, photos of my driver's license, etc. If the owner hadn't happened to return, I would have ended up without a vehicle. My other problem is with all these hidden charges ($15 for collision damage, which I turned down at the time of the booking, cleaning fee of $25 (really? for a 4 hour rental?!) As they say lesson learned. A uniquely negative experience in my decades of car rental. U Haul is blacklisted for me.

Zhilong W.
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Great, friendly and fast service!

Donald G.
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It's a bit dark in the yard after sunset.

Eric B.
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Le client n'a pas laissé de commentaire.

Thomaz D.
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Check in and pickup process could be a bit more streamlined and faster.

DUNCANE N.
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Le client n'a pas laissé de commentaire.

gerdinant K.
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Tommy at the store was very helpful and friendly

Steve S.
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Le client n'a pas laissé de commentaire.

Giovanni S.
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Le client n'a pas laissé de commentaire.

John P.
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It was tricky to get both the odometer and the fuel gauge in the same photo when there is a warning message displayed ("Oil Change"). If there is a way to clear the warning and display mileage it would be good to advise people how to do this.

David S.
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Le client n'a pas laissé de commentaire.

Syed Y.
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The best service ever!

marc P.
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Very friendly!

vernon C.
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I was surprised that you had to use your phone or iPad to complete the transaction. Not everyone has data on their phones. I know that this is how the world is becoming but we still have people who are either computer illiterate or cannot afford these modern devises. Tom was very friendly and helpful. Great sense of humour.

Paul L.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

Xinyuan Z.
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Le client n'a pas laissé de commentaire.

Colin D.
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The pickup and drop off were excellent. The use of the phone app with the lock box and drop odd were executed very well. The price was very reasonable as well. I will be renting again. Thanks Colin

Non reviews have been submitted for this location.

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