I was first provided a trailer where the brake lights don't work. Please check your equipment before giving to customers. The process to rent took extremely long even though I provided the info online, everything had to be manually Re-entered.
VISVA S
L&S Food Corp
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ottawa, ON K0A1L0
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- 4,0 - Cote moyenne des clients
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I was not given the $50 credit for the head office cancelling my reservation with this location last week Saturday, November 30, 2024 which caused me to rebook my reservation for December 6, 2024, a day that was very cold with less help from friends who were not available that day. My cancellation that day was for a reservation with the Innes Road location that I did not make. Also I was charged coverage I did not ask for, nor was told about, until when I saw it in my final bill. I declined it during my on-line check in on my November 30, 2024 reservation. The location should remove the $16.00 coverage charge in my final bill. Thanks. Nash.
R STom Lam is a special person
Matt CWonderful customer service when picking up and dropping off the vehicle.
IAIN MI had a number of issues: -there was no discernible way to form a line because the place was very cramped, and the rep was not helping to direct people and then took people out of order from when they arrived -I was trying to do the mobile check in (which I registered for) but the location is in a very poor cell service area and I had to travel down the road to get a signal…this is something customers should be aware of, or the location should make wifi available -when I got to the counter the rep said he wasn’t sure if he would have a van for me, even though I pre-booked, and then proceeded to tell me that it’s busy and they’re just giving things as people come…he actually gave away the van that was assigned to my booking to the guys right before me and ended up chasing them down in the parking lot to get the keys back so that I could have the vehicle that I pre-booked (it’s not responsible customers who pre-book that should lose out to those that come day of…we had put a bunch of arrangements in place with a number of people to transfer some items and if the van wouldn’t have been available I would have lost my mind) -the van itself was parked in a way that it was impossible to get the pics that the mobile sign in asks for…the vehicles were crammed in the parking area and there was not enough room to access vehicles properly…I also faced this issue at drop off and had to box in the vehicle next to the one I was bringing back -the rental are not full tank to full tank, which I have issues with because it always benefits u-haul…people will generally overshoot the amount of fuel to replace and the company is the one who benefits…it’s not a very customer-focused approach -dropping off was a nightmare…no matter where I went the app wouldn’t accept my pics (taken in the dark so you couldn’t see anything anyways) and I had to drive two minutes down the road and take pics of random grass so that the app wouldn’t let me move forward to finalize drop off (again, either have working wifi or don’t make mobile check in available at this location) Summary- I will never use UHaul again. I’ll go to Home Depot where I can get the same vehicle for the whole day with unlimited kms for five dollars more than I paid for UHaul. The customer service of the rep was extremely inefficient and unprofessional (forgot to add that he ASKED THE PEOPLE IN FRONT OF ME TO READ THEIR CREDIT CARD NUMBER OUT LOUD TO HIM) and didn’t respect reservation. The check in and out was nothing but frustrating. The only good thing I could say is that the van itself was fairly clean and well-maintained and was easy to drive. But I can get that at Home Depot without any of the headache from UHaul. Moral of the story- DO NOT GO HERE.
Elissa K