I was called the evening before my 9:00am pick-up that the 20ft truck I had reserved a month prior was not back at the shop and was not due to be back until 10am the next day. I was told that my reservation would be moved to a 10ft truck in order to ensure I at least get a vehicle. Why the system would allow a 9am pick-up with a 10am drop-off from the previous person is beyond me. I arrived at 8:45am for my 9:00am pick-up and waited 1-hour to finally receive a truck (I was 30 minutes late getting the truck home for the movers, who arrived at 9:30). I was able to get a 20ft truck in the end, but was reminded by the worker that I was "lucky" to have gotten it. I am not lucky, I RESERVED the truck a month in advance and should not have had to deal with the added stress U-Haul caused me. This was by far one of the most unprofessional encounters I have ever experienced. All in all, this was a horrible experience and I would not recommend this location, or U-Haul, ever.brock T.
Moving Truck Rental in Ottawa, ON at L&S Food Corp
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Ottawa, ON K0A1L0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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Waited over an hour after pickup time to pick up trailer with no updates from staff. WILL NEVER GO HERE AGAIN! Was late for movers and whole day was thrown off.Chris P.
SuperTom is awesome!Martin K.
The milleFernando L.
It was a wonderful experienceNicole D.
The person running this location is rude and insulted me several times. I would never return to this location to be insulted. Horrible experience.Scott K.
Great friendly helpful serviceLouise R.
Hire a new manager, the man i had to deal with wasted my time and energy. I just wanted to get the Uhaul and it took nearly 30 minutes to actually get somewhere with the manager.Jeremy P.
Always good at Thai locationGary A.
The truck was filthy inside, it obviously had not been cleaned. The dash was covered with dirt and in fact the driver's license of a previous renter was in the cup holder. Not very reassuring during this pandemic.Douglas H.
Don't move my location 5 times. Don't hang up on customers after making them wait for over an hour to get through. Don't think you can move a location the day before someone is moving making them drive over an hour out of there way. Make your app work.Jack G.
I will be making a formal complaint with Uhaul directly.christina J.
When you get there, there is a tiny written sign on where to call. The owner is hard to understand and does not give great instructions. His instructions for return did not include the return on the website instructions. Next move in 2 months will be from another location. Also having to back a 26' truck out of a tiny laneway was NOT funShawn G.
Cons: Windshield was dirty. Pros: Was thankful that location was manned. Gave up on online pickup approach.Jordan K.
Agent was alone and disorganized, check in took too long. Washer fluid reservoir was empty. Steering very vague, van wandered all over the road.Frederick D.
Nobody there, everything is done over the phone. You are asked to pay for everything upfront and also needed to put an extra $100.00 as deposit, told that difference would be refunded. Receive a revised invoice after returning van asking for more money instead or receiving refund for difference of invoice total minus deposit. Still waiting for refund.Edward K.
Furious over the return process. At time of pickup the agent informed me only to drop the keys in the red box when I returned the box can and trailer. Yet when I checked my emails last night I see an email from UHaul telling me that I n the fed to complete an online return including taking pictures or I would be charged an additional $20 fee. I was NEVER told this by the uhaul rep on sight. He told me that I only needed to return the vehicle and trailer clean and place the key in the red box which I did. I will NOT pay the addition $20 fee.Terry B.
The registration process won't easy at all, the responsible guy at this place took almost 30 min to finish the paperwork and was asking a lot of questions. anyway, I dealt with many places before to rent a U-HAL and have had a good experience with other places. ThanksMarwan A.
"Super Tom" gave misleading, inaccurate and essentially false information. I have been overcharged and have made a complaint to customer service.Nancy M.
Had to call several times to confirm location and pick up time. I was put given many different numbers to call. Finally go through and felt better. When we went to pick the 15 foot truck, they did not have one available.We had to take 10 feet.Why confirm a reservation if it is not followed through? The 10 foot truck was not what I had paid for and was not big enough.Ann S.
ask the customer if they wanted insurance instead of just putting it. on the bill.philip S.
Everything was very good, l enjoyed renting the van from this location. Thank You very much. John DuffyJohn D.
Tom was really focus to find solution and to help to provide a great customer exprience !!Dany G.
Really enjoyed my Uhaul experience overall. Loved the online check-in and check-out. But, would not recommend this location. Difficult to reach some at the contact number, confusing when I reached someone (because they answered as L&S Foods), dismissive of my questions - when I was able to reach someone to confirm details, was told "yeah, its whatever the email tells you". Left me nervous/not confident I had booked and that vehicle would be ready for me as person seemed unable to verify what I'd done online. Truck was clean enough but not great, had odour. Overall, as I said, Uhaul was great, loved check-in/out, would not use this location again.Abi S.
Honour the pick up location when we have booked well in advance. Send an email confirming location just before pick up day ( I never received one). I did not receive the $50 rebate that was promised to me because I had to pick up my uhaul van at a different and much further away location costing me a much higher mileage charge. The location at LS Foods was wonderful, however, the way the uhaul company operates and it's disorganization I will not use form rental needs in the future, nor will I recommend uhaul.Bruce W.