Customer Reviews for L&S Food Corp
(Concessionnaire U-Haul dans le voisinage)

1 008 évaluations

245 Westbrook Rd   Ottawa, ON K0A1L0

(613) 831-2627

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(613) 831-2627

245 Westbrook Rd
Ottawa, ON K0A1L0

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

1. Tank was shown as full, but in fact - no. I drove about 60km (don't remember exact number) and fill up 33 liters. It means that previously it was not really full. 2. Application is awful. Doesn't work as expected - UI\Ux is awful, had problems with taking photo of driver license, after that had problems with payment - application just showed error without details, only application restart solved the problem. And in common too slow, too unpredictable, too not user friendly. I hope U-Hall company will invest into web site and mobile application. The car is good, no problems at all. But it took me over 1:30 minutes to pick up the car because of all those problems with site and mobile application. Also I was waiting more that 20 minutes on the line to ask support to help me - and wasn't able to reach out to them. after I tried to use chat in the application - they respond to me, but after I got that they are no replying to me more, and I'm some time after new specialist came to me.

Yurii B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn F. 
Évaluation :
3

Waisting my time finding a trailer in the yard that had full working lights. The third trailer I backed up to and connected was fine. Repair equipment so it is usable.

david B. 
Évaluation :
3

Great service, the truck was ready for me on short notice and everything went smoothly.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian W. 
Évaluation :
5

Super Tom and I did not start off great, given my horrendous experience prior to showing up, but he was able to make this a great experience all and all. I pulled a muscle in my leg and banged my head during the move and he not only helped unload the car from the trailer for free and not wanting a tip but also helped with pictures and let me leave early so he could park the car. He made this experience on such a high note its easy to forget the past. Highly recommend this location to anyone moving to Ottawa or GOA as this guy takes the cake for exceptional employee and above all else a compassionate and nice guy ðŸ'

JASONRICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
3

First I tried to book on Saturday at 11:00 then tried to change it to 8:00 am which caused a big problem. Price was inconsistent at that point. Next it told me a different location so we went there Lucky it wasn't too far apart. The truck kept starting up in towing mode and very hard and noisy on the transmission. It should be checked. Also more light at the return spot would be good for a girl taking back a truck. Just random thoughts. CJ

carol J. 
Évaluation :
2

charged for gas but refilled to where i got it

James W. 
Évaluation :
5

Great Service from Tom I enjoy dealing with U-Haul it's easy, friendly and not complicated. Thanks for great service.

mike M. 
Évaluation :
2

1) Better lighting after hours so customers can see the vehicle, look for damages, find the drop off key box etc. 2) Actually have the rental customers reserved. I requested a small van because I was driving to cornwall from Ottawa with not many things and wanted to enjoy an easier drive than with a truck given the approximately 4hr total night-time journey ahead of me than I would have with a unnecessarily larger truck. 3) most importantly: Customer service was awful. I spoke to a Martin Nov. 6 2021 around 8:30 pm to ask if I can change the return location and extend my return time due to unforeseen congestion on the 417 highway due to multiple accidents that day. He was condescending every time I asked him any question and consistently unhelpful as well as unclear and unmotivated in his responses to the point I actually had to let him know by the end of the call. He completely misinformed me of how much I would be charged if I was to extend my return time. Initially telling me it would be an additional 115$ if I am to need to extend by 2 hrs from 930 pm to 1130 then telling me it's because it was because it would count as a new rental, then telling me extending to 130 am (I.e. bringing my total bill from 166$ after tax to what would come out to at least 288$. He also did not allow me to return the truck to a location in Orleans instead of Carp which would have been much easier considering the distance from Cornwall would have made returning to Orleans much easier.

Ahmed K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vitaly D. 
Évaluation :
2

My pickup location was changed and I was not notified. After being sent to this location across town I was told there was no truck available for me. Although the employee was able to help me get one my pickup was two hours later then it was supposed to be.

Samuel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry P. 
Évaluation :
1

Change the guy. I booked at 8 he would not let me have the trailers before 10. He did not care about my online booking.

hossein M. 
Évaluation :
2

The owner is never available: I had to contact him by phone, wait him and waste my time. As a result, I didn't have time to discuss an incorrect info, such as fuel level at the time of taking a car.

vlad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriela F. 
Évaluation :
1

Terrible experience doing this online, I would recommend only renting a vehicle during hours when you have someone to deal with.

Scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

All good it was good fast reliable service

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pioerre C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
3

Parking area needs to be paved and less congested.

MICHAELH D. 
Évaluation :
5

well priced, and the owner was great to work with. He answered my questions and explained things thoroughly to me (in terms of hook up and "do's and don'ts". I will definitely go back to his location again.

Beth A. 
Évaluation :
3

When I drop off a trailer at 11:30 a.m. it should be checked in at that time. It was not checked in until 1 p.m. so I ended up being charged an extra day or rental and Safe Tow

Perry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE K. 
Évaluation :
5

Tom was by far the best Uhaul dealer I've ever dealt with. So personable, warm, comedic & helpful! I will send everyone I know to him moving forward. A wonderful experience!

Amanda C. 
Évaluation :
5

Great service

William M. 
Évaluation :
5

Easy to sign up and access - convenient. - The trucks were parked in a way that was kind of hard to back out but not a huge issue. I would rent from them again.

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUKHDAVINDER S. 
Évaluation :
1

He does not know how to deal with his customers. He is rude and disrespectful. You will expect him to threaten to not give you the truck and kick you out of his store just by asking him how long you should wait. The truck is more than an hour late as he walks in and out of his office for no reason. I do not recommend anyone to deal with him.

HANI H. 
Évaluation :
5

Super Tom made it a great experience. Will do all future rentals with him!

Robert L B. 
Évaluation :
4

Good experience

Todd H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RODNEY Y. 
Évaluation :
3

Service quality is average.

Mircea A. 
Évaluation :
3

The instructions for returning the vehicle and online pages were not clear so I had returned the keys after taking photos with my phone not knowing that the usual site would use my phone. As a result of this I felt powerless and feared being subjected to additional fees.

paul W. 
Évaluation :
2

This is the second and last time we will use this location as the owner is not receptive and not helpful. He did not assist with trailer or more importantly there to assist pushing the trailer out of ditch/drainage are in order to hook up. He sent us to the back on our own to get trailer where my wife And I were left to push this heavy trailer up and out. Ridiculous

Gary T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN CARLOS D. 
Évaluation :
4

No problem with this location or the gentleman running it. the only issue I found at this location when I arrived was the note on the door that said to call or text the gentleman when you arrive at the location, I couldn't help but think what if someone arrived without a cell phone? Ironically he was right there behind the locked door? This was not the location where I wanted to pick up the truck, I asked for and was given the Almonte location and had a reservation number but the day before I was to pick up the truck Uhaul called to tell my wife that we would have to go to the Stittsville location to pick up the size of the vehicle we wanted. I was very disappointed as I was away for the weekend and came home to this situation which resulted in me having to go further and costing me more money. Also the gentleman wanted me to take pictures of the odometer, the inside of the cab and the back and text them to him, again what if someone did not have a cell phone. We as a society are too dependant on technology these days. No issues with the equipment but again disappointed that I had to go out of my way to get the truck size I wanted.

Doug H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas W. 
Évaluation :
5

The yard (parking area) could be rearranged to facilitate the movement of vehicles.

Donald T. 
Évaluation :
1

This was absolutely the worst truck rental experience We have ever had with Uhaul. The owner/manager of L & S food Corp where the truck was rented from was a liar and a terrible person to deal with. We were set to pick up our 26' truck on Friday evening and he called us an hour before to tell us he only had a 20' truck and gave us no explanation. The key was no where to be found when we got there and we needed to wait an additional 30 minutes for someone to locate the key for us. There was the same 26' truck sitting there when we picked it up and as when we dropped it off. Instead we had to use the 20' truck and make a second trip and pay more kilometres because of this LIAR!! It has been a terrible experience.

Erica S. 
Évaluation :
4

My husband is 85 years old and the owner made him help push the trailer into place. It was extremely hard on him. I would suggest next time that the owner have help to do this task

Keith B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
3

Very limited space, very hard to pick up and drop off the trailers. The trailer that I got was very, very old and rain came inside from the door side.

ARKADY B. 
Évaluation :
5

The owner operator of the 245 Westbrook Rd location was great. Very helpful. I would definitely select this location before going elsewhere. They have lots of trucks and trailers. On another note: I have been double charged on my credit card. We finally fixed the distance I travel. Now I need them to rectify the number of days I rented the vehicle. I rented for 1 day and they charged me for two days plus safe move cost. I have emailed U-Haul to fix the issue. They charged my credit card. Called the owner of the Westbrook Rd location and he remembers me renting it for 1 day only. Need someone at U-Haul to fix the issue.

Nelson G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lyall S. 
Évaluation :
3

If the customer was not aware of how to hook up the trailer properly they would have a problem as there is no service available for that. In addition if they did not have somebody with them they would not be able to get the trailer up to get it onto the ball. The customer service rep was very congenial however he was busy with other customers at registration and had no other support. I had no problem getting myself going however you might want to consider other customers with less experience. Merci.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla W. 
Évaluation :
5

Super Tom is great to deal with. Fantastic customer service.

Tracy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman I. 
Évaluation :
4

How come I didn't get or haven't received yet my invoice? Do I have to ask? Your Rep said that I am supposed to get it by email - when?

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
5

Dropped off after hours- no problems.

ROGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmelo C. 
Évaluation :
3

Truck could have been cleaner when picked up. had an issue when returning the truck.. the truck was returned in the same condition as picked up but the drop off location said it wasn't clean enough and charged me 25 $for cleaning.. My view is if I am returning the truck in the same condition as picked up then I should not be charged a cleaning fee. this should be dealt with between the locations not put on the customer..

David C. 
Évaluation :
2

Unkept bad smell

Sasha H. 
Évaluation :
1

The pickup was scheduled in Bentley Tires & Brakes(110 Bentley Ave, Nepean, ON K2E 6T9), there was anyone to give us the keys at 6pm(as I planned in Uhaul application), I waited for 1h30, the business was open and the PC with Uhaul session open as well (with customer data), the person doesn't have any idea about customer private policy, shame on uhaul to have such as dealer, I called to police because we don't know why the business was open(with "OPEN" Spot", and when the boss came, he told us that the business is closed at 4pm and Uhaul doens't take in consideration that, Then Uhaul proposed me another location which is tooo far from me(245 Westbrook Rd Ottawa, ON K0A1L0), (therefore more additional costs and it's not my faultand it's not my fault)I am very unsatisfied with Uhaul services

RACHID G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VLADIMIR A. 
Évaluation :
3

pick up/return process was difficult, unfriendly service on-site

Yun C. 
Évaluation :
3

Give an estimate of the gas mileage

JOHN A H. 
Évaluation :
1

I was just trying to follow what my instructions told me to do, and the person who was in charged was very rude and didn't even want to listen. He initially said, "Your truck is not even here yet!". I didn't get my truck until after 8:40 am, and I was scheduled to pick up at 8:00. Will not recommend this place.

Aung S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNIE B. 
Évaluation :
5

Tom was accommodating and very personable. My daughter and I thought he did a great job getting us set up and going!

Aran P. 
Évaluation :
5

Nothing at all.

ANTHONY B. 
Évaluation :
1

Customer service very bad… they do not have debit or credit machines, asked me for my credit card security code and all info, not professional. They was busy in their own stuff… I didn't not told to add the insurance coverage, didn't asked me for estimate kilometres and authorized distance charges for 286 $was too much. Overall, not professional i will never ever recommend this location to anyone, people their working was rude and arrogant as well.

Prabhjot S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionel T. 
Évaluation :
2

First we were booked at a different location and we called the day before pickup just to confirm and they told us that the truck we rented was actually broken down, we would have gone to pickup and be left with nothing. So we got a different/smaller truck at a different location . My husband went to pickup and the website wasnt working on his phone to do the cobtract, so the man working there just gave him the keys and showed him how things worked , so my husband left after they said bye. We get a phone call from Uhaul security from a man named stephen yelling at us to get back to Uhaul now. Threatning us and giving my husband a hard time over the phone. The man at the uhaul location ended up calling and we did the contract over the phone, instead of driving back. The security person was extremely rude and him raising his voice was uncalled for.

Tyler D. 
Évaluation :
3

I had a reservation at 8:00 and showed up right at 8:00. There were at least three other people with 8:00 reservations. There is no way that the attendant can help four people at the same time, so I had to wait for help (suggest staggering reservation times better). I was supposed to use the online self check in but had problems with that so the experience of getting the truck was not great. After that using the truck and returning it went fine.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad S. 
Évaluation :
4

I used mobile pickup and it took too long (over half an hour, I believe) for you to approve my rental and get access to the key.

FACUNDO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOUROSH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viviane R. 
Évaluation :
4

Via online booking, app isn't super user friendly was hard to find where to sign in and sign out for pickup and drop off, i feel less tech savvy people may struggle , although it was my first time checking in with u haul app next time should be easier, overall smooth and straight to the point with online support

Tyson V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mackenzie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad A. 
Évaluation :
5

Friendly and helpful. The attendent was friendly and helpful with attention to detail.

Christopher M. 
Évaluation :
5

all good, would have preferred a 26 foot long truck, but not allowed to reserve for use in town, which is a disappointment, but 20 foot was available as reserved.

rob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman I. 
Évaluation :
5

Tom is very attentive to our request. Everything was dealt in a professional matter. He will receive more of my services in the near future Thank you to the U-Haul team Stephane Eyer

Stephane E. 
Évaluation :
3

My rental was booked for 12:30 pick up but the attendant was out of the office. When he got back he dealt with another customer then he left to investigate an accident in the yard. My rental pick up was 90 minutes late because of these delays. I brought the van back before my recalculated pick up time. I was charged a second day rental. I will find another option for my next rental.

Joel R. 
Évaluation :
4

Not a fan of the mobile checkin, it took longer and felt more inconvenient than speaking with an actual person to pick up the keys.

Andrew H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

onae S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia C. 
Évaluation :
5

Store was very helpful.

Berry D. 
Évaluation :
5

Easy, problem free transaction.

Mike D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natacha V. 
Évaluation :
5

Tom was a pleasure to deal with! I would highly recommend dealing with him directly over making your reservation online, he was much more pleasant than the person from U-Haul that contacted me.

Jeremie L. 
Évaluation :
2

Please decrease waiting times / speed up processing. I booked a truck for 9am, arrived 5 minutes to, expecting to be on the road within 20-25 minutes. Ended up on the road at 10am.

desiree D. 
Non les évaluations ont été soumises pour cet établissement.

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