Customer Reviews for LCR Automotive & Diesel
(U-Haul Neighborhood Dealer)

Évaluation :

1

We asked for an Open Top 5 X 9 but received an enclosed 5 X 8. Were quoted 123.XX tax included but the amount was $156.XX. This is the second time UHaul has messed up on us. The first time was we had made a reservation at the Knoxville, TN store. At lunch time we went to pickup the UHaul only to find out we had to go to a town an hour away to pick up what we reserved. We had no prior information that we had to go to a different store. Noone had called us. We had no prior warning this time we were getting an enclosed trailer. We are very unhappy with the Knoxville, TN and Sweetwater, TN locations.

Évaluation :

3

It looks as if I was charged for more than the 1 day's usage???

Évaluation :

4

It would have been nice if someone had offered to assist us with disconnecting the trailer and situating it. I am 67 and my husband is 80. We were able to do it but it was somewhat difficult. I recognize U-Haul rental isn't their primary business but nonetheless it would have been helpful.

Évaluation :

5

The staff was very friendly and helpful. The Auto transporter was ready to go, and I was assisted in getting it hooked up.

Évaluation :

4

Better Dollys those little ones are ruff. Everything else was great though.

Évaluation :

2

We had reserved a 26' truck for mobile pickup. The lock was on backwards and the code did not work. Calledd uhaul and they sent a field manager out. He could not open the lock. UHaul rep referred us to a puckup 35 miles away, but would not give us credit for the additional miles or the 5 hour lost time.

Évaluation :

4

Yes this was a very good U-Haul business. However I was suppose to pick up in Madisonville TN where originally it was reserved When moving the closes is always better.

Évaluation :

5

Stay in business!!

Évaluation :

4

Had to wait for another employee to come into the office due to computer access not working properly for an employee.

Évaluation :

3

My husband pulled his back out hooking up the trailer because (apparently) Jacks are not provided...we had a 6x12 enclosed trailer. His 4 hour drive was miserable. Thanks for (not) helping to attach the trailer to my hitch.

Évaluation :

3

Inside and outside of the truck was very dirty. The location I chose online, which was closer to me, did not have the truck. So I was sent to a location further away. When they called they said additional mileage would be added along with an extra day at no additional charge. They were not and it made the return more of a hassle. The people at UHaul on Hixson Pike in Chattanooga where I returned the truck were helpful.

Évaluation :

2

No directions to where to drop off the truck and the key

Évaluation :

5

Kyra was absolutely wonderful and a sweet lady to work with. Highly recommend

Évaluation :

5

Rien

Évaluation :

5

Great guys who made renting easy. will rent from this location again.

Évaluation :

5

The gentleman who helped me apologized profusely when he noticed I requested a dolly online. He immediately reran the order and refunded me the price of the dolly.

Évaluation :

3

They need to learn to do the rental rights cause when u tell them u need it for two days they mark it down for a day and half not for two days

Évaluation :

2

The trailer was too small to carry the vehicle after confirmation of its size and make. Also had to call road assistance for bad tire on trailer

Évaluation :

5

Very helpful and courteous

Évaluation :

2

Have the truck ready. There was a trailer still hooked up to the truck.

Évaluation :

5

AC stopped after 15 min.!! When we arrived at our destination an HOUR later, it was stifling!! My partner fortunately is a mechanic. He checked the fuses and relays. He decided to use a different relay switch and it solved the problem. If he hadn't been able to fix it, we would have insisted on a significant discount! Outside temp, was high 90's!!

Évaluation :

2

customer service rep was more concerned with getting finished so he could go handle his own life. He acted like it was inconvenient for him to be there. Then he told me it was $100 deposit for trailer and only put $75 on receipt. yet he took $100 in cash from me for the deposit. I did not look because i figured he was a uhaul rep I could trust him. When I called to complain rep was not there and the guy, I spoke to said he would have to call AFM because he didn't see how he could refund the rest of my money.

Évaluation :

3

The furniture pads I ordered and paid for were not on the truck so I had to get them from another location the next day before the movers got there. Very inconvenient.

Évaluation :

4

Customer service was top notch. Would absolutely recommend their services.

Évaluation :

5

The customer service was amazing!! Chris was GREAT!

Évaluation :

5

Very nice and helpful staff/owner. Completely different from my past experiences at the Philadelphia,TN. drop off site which was terrible. This time I was pleasantly surprised.

Évaluation :

1

I was not able to find the location on Google maps and the original address brought me to another location. The Google maps need to be updated and Signage needs to be around or on the building.

Évaluation :

1

Truck was filthy and smelled, I spent the first couple hours of the rental cleaning it. Beer cans and food garbage in the cab, unknown liquid in the drink holders - red dirt, parts and debris in van box.