Évaluations des clients Leeds Avenue Gulf

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Leeds Avenue Gulf

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Yvette J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan L. le

Évaluation :

Lack of communication of where I wanted my Uhaul truck. Asked for it to be in the Catonsville location and had to go to the Halethorpe location because the truck was not available in Catonsville. This was not communicated to me, and ended up being a huge waste of time for me and my family during the move.

David R. le

Évaluation :

My overall experience wasn't great. I tried to pick up a 15' truck at the 2929 Washington Blvd location but even though I had 4 bars on my phone and Location Services turned on it wouldn't connect. I had 2 guys waiting for me at $40/hr and had to go to the Leeds Ave location which was supposed to open at 8:00 am but didn't open until 8:15. The guy at the Leeds location was very nice and I got a 20' truck for the 15' truck rate which was also helpful. The operators who were helping me when I was at the Wash Blvd location were great. I'm glad you have a 24 hr hotline. When I was waiting for the Leeds Ave location to open I called 2 times to try and get another truck and both times they transferred me to a Scheduling Specialist but they aren't open until 9:00 am on Sundays. Due to having to go to a location that was further away I paid more in mileage fees. I had to pay my helpers more for waiting around for 1.5 hrs. Today when I got my bill I noticed i was charged for 2 days. I called the 800# and the operator said she has to have the manager of the Leeds Ave location call me to make the correction. I called 1 hour ago and I still haven't had a call back.

Debbie B. le

Évaluation :

Location was convenient. Didn't give a sense of confidence due to the way the gas station was set up. Was relieved when I received the email that everything was complete. Staff was friendly and very nice.

Garrett H. le

Évaluation :

The attendant was slow and snotty. The fuel estimate was wrong (9/16 is not the same as a quarter tank). Transmission was loose. At the end of the day, mission accomplished but I might as well have used a cherry red wagon like i had when I was 5.

Matt T. le

Évaluation :

It was so easy to get gas and drop off the truck at the same location. Very convenient.

Alvin R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bonnie c. le

Évaluation :

The drivers side rear tire kept going flat. I had to go out of my way 4 times to get air and the location was unable to credit me any mileage. Both of the doors didn't hinge correctly and when it hit a bump the passenger door came unhinged (didn't open thank goodness) b

Melissa C. le

Évaluation :

I spent a lot of time online making this reservation and was told I would not have to wait at the time of pick up. Not only did the pick up location change 24 hours before moving day, it was changed to a location on the opposite side of town. When I called to ask why, I was able to get it changed back to the other side of town but it was changed to a location where I had to wait outside a window, like a drive thru bank teller. It took over 30 minutes for the staff to make the arrangements and I was told the drop off location would change, too. Having just moved to this area it took me a while to map it out and make the most cost effective arrangements considering mileage, gas and the people waiting to assist me with this move. This is why I did it ahead of time, online with the promise from U-Haul that it would be fast and easy. I can honestly say that in over 20 years of using U-haul, this was the most stressful ill-organized rental ever. Of the seven representatives I spoke to, only one knew what was up. As for the pick up location, I am fairly certain the main purpose of this place is to sell gas, drug paraphernalia and the most offensive condom packages available, not truck rental.

Jesse D. le

Évaluation :

I've used this station several times and rented trucks without any problems. The people here are always pleasant.

Pat A. le

Évaluation :

Clean the equipment, provide better services especially the call center services.