Évaluations des clients LMC Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de LMC Auto

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Steven Q. le

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Better signage on the street and at location. We got there and could not identify where the office was.We called location and someone came out in about 5 minutes. if there is not an attendant perhaps a sign with instructions to call the number so the costumer doesn't have to wonder around trying to figure out how to obtain service.

gregory R. le

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Le client n'a pas laissé de commentaire.

Gary E. le

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Customer service was very good but the facility is sorely lacking. The actual office/shack is not in the location indicated and signs have not been put up yet. Wiring on the dolly was a mess.

chett W. le

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Le client n'a pas laissé de commentaire.

Steve P. le

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Clean up

Jen C. le

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I contacted UHaul the morning of 9/2/19 to make sure this location would be open at 8am due to the holiday. It did not show as being closed on a holiday schedule. I arrived and two men were outside moving another UHaul. I told them I was returning my rental and one man took my key and said okay he will send you an email with your receipt. That was it. They were the only ones there as far as I saw and said the owner was not there and I stated I was worried my rental would not be marked returned for that day. They called the owner, spoke in spanish which I do not understand and then told me he said it would be returned as on time and it was okay. I did not feel comfortable leaving my rental and called multiple times from the time I left this location to let you know it had been returned all the way til Wednesday, 9/4. As of the early afternoon on 9/3/19, it still had not been marked returned and the clerk tried to contact them and was not able to get anyone at this location. She said that she would make a note and keep trying to get in touch with them. It showed returned on Wednesday when I called and I asked why my card had not been ran for the additional day. She said it appeared that I wasn't being charged. I never did receive a return receipt which I was told I would receive when this location returned my rental. Now two weeks later without a warning or given an advance as to when my account would be charged, I get a bill emailed and my account charged. I was no prepared for these charges and my account will now be overdrawn do to a BILL pending to post to my account. I now have no money to use for my expenses (gas, food, etc) for the week. UHaul needs to change this policy and give your customers and few days in advance to ensure they have time to make sure their account is ready for these charges. I will use UHaul again but I will not use the return location, nor recommend it and I will not give out my personal checking account card again.

john N. le

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Please get the tires balanced on these trailers. The one I rented shook so bad between about 48 to 55 m.p.h. I thought something was wrong with my yow vehicle. At speed above or below these numbers it pulled fine. This is why I know it is a tire balance problem.

Randall M. le

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First, there is no U-Haul sign visible from the street, so I had to drive around the block twice before I found it. Once in the lot there's no indication of where the office is. The only door marked "U-Haul" was locked. No one ever appeared, I had to phone them and was just told to unhook the trailer and leave it. I felt very unwelcome and uncomfortable.

James L. le

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Le client n'a pas laissé de commentaire.

Brandi W. le

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I liked the idea of express check in however when I got to facility the truck was blocked in I could not move truck until a worker came to move it 45 minutes after I arrived. I had movers scheduled at 10am and they were on time and had to pay them extra.

Claire B. le

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Scheduled online. I elected to opt out of the special coverage however I was still charged coverage, disputed the charge, was reimburse but I still think it was a problem because I was being charged for something I refused. Customer Service was good to fix the issue.

Alexander M. le

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Hard to find location. Needs more signage because it's in the back area of a building without any signs indicating this. Staff friendly and helpful

Laura N. le

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Hard to figure outhow and where to go...odd location but very helpful.

Susan H. le

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Great friendly customer service. Everything was explained very well. Easy in and out. Will use again!

Robbie K. le

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Place was not well marked. they had trucks and trailers across multiple driveway entrances. Thus confusing. after traveling that is not what one wants. otherwise it was just fine.

David W. le

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You might talk someone into a bigger truck or find out what they are attempting to accomplish. Ours was too small and 3 trips were needed.

Robbin T. le

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Very friendly staff! Customer service is AWESOME! Very accommodating to the needs of the customer. It was, earnestly, the best experience I've ever had with U-Haul!

barney W. le

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Overall experience was great, Leroy the proprietor was very friendly professional.Would recommend to anyone

Robert S. le

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I called UHaul the day before pickup to confirm we could pickup between 8-9am. We waited until 9:30. the owner of the pickup site had been out of the country and was not scheduled to be there until the following Monday. He was not supposed to receive trucks until then.

Cecille B. le

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Great experience! The man at the rental location was superb! He was very helpful and efficient! I would highly recommended this location and rental!

stan E. le

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Le client n'a pas laissé de commentaire.

Mike R. le

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They were very accommodating and worked with us to ensure a smooth and timely pickup. Thank you Leroy

Andrew Y. le

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Le client n'a pas laissé de commentaire.

Lori M. le

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Best U-Haul experience I have ever had!!!!! Great customer service!!!!!

Paula B. le

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Le client n'a pas laissé de commentaire.

Jonathan D. le

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Le client n'a pas laissé de commentaire.

Rebecca H. le

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Le client n'a pas laissé de commentaire.

KENNETH D. le

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Hard to find

Matthew L. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Susan M. le

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Le client n'a pas laissé de commentaire.